1994 OLDSMOBILE BRAVADA service

Maintenance Schedule
220
DATE ODOMETER
REA DING SERVICED BY MAINTENANCE PERFORMED
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Here you will find out how to contact Oldsmobile if you need assistance
.
This part also tells you how to obtain
service publications and how to
report any safety defects
.
Part 8
Customer Assistance Information
Customer Satisfaction Procedure ........................................................................\
... 222
BBB Auto Line Program ........................................................................\
................. 223
Oldsmobile Roadside Assistance Program
............................................................. 225
Service Publications
........................................................................\
........................ 225
Customer Assistance
for the Hearing or Speech Impaired
................................... 223
Reporting Safety Defects
........................................................................\
................ 224
221
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Customer Assistance Informtion
222
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
mportant to your dealer and
3ldsmobile. Normally, any concern
with the sales transaction or the
3peration of your vehicle will be
resolved by your dealer’s Sales or
Service Departments. Sometimes,
however, despite the best intentions of
dl concerned, misunderstandings can
3ccur. If your concern has not been
resolved to your satisfaction, the
€allowing steps should be taken:
STEP ONE - Discuss your concern
with a member of dealership
management. Complaints can often be
quickly resolved at that level. If the matter has
already been reviewed with
the Sales, Service, or Parts Manager,
contact the owner of the dealership or
the General Manager.
STEP TWO - If after contacting a
member of dealership management, it
appears your concern cannot be
resolved by the dealership without
further help, contact the Oldsmobile
Customer Assistance Network by
calling 1-800-442-6537. In Canada,
contact GM of Canada Customer
Assistance Center in Oshawa by calling
1-800-263-3777 (English) or
1-800-263-7854 (French).
In Mexico, call (525) 254-3777. In
Puerto Rico or
U.S. Virgin Islands, call
1-809-763-1315. In all other overseas
locations, contact GM North American
Export Sales in Canada by calling
For prompt assistance, please have the
following information available to give
the Customer Assistance Representative:
Your name, address, telephone number
Vehicle Identification Number (This
1-416-644-4112.
is available from the vehicle
registration or title, or the plate
at the left
top of the instrument panel and
visible through the windshield.)
Dealership name and location
Vehicle delivery date and present
9 Nature of concern
We encourage you to call the toll free
number listed previously in order to
give your inquiry prompt attention.
However, if you wish to write
Oldsmobile, write to
United States
Customer Assistance Representative
Oldsmobile Central Office
920 Townsend St.
P.O. Box 30095
Lansing, MI 48909
Canada
Customer Assistance Center
General Motors of Canada Limited
1908 Colonel Sam Drive
Oshawa, Ontario L1H
8P7
When contacting Oldsmobile, please
remember that your concern will likely
be resolved in the dealership, using the
dealership’s facilities, equipment and
personnel. That is why we suggest
you
follow Step One first if you have a concern.
mileage
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I
I Oldsmobile Roadside
~~ ~ .
Assistance Program Features
& Benejits
The Oldsmobile Roadside Assistance program means help is just a toll-free call
away-24 hours a day, 365 days a year.
Courteous and capable Customer
Assistance Advisors are on-call to
provide you with prompt assistance.
24-Hour OIdsmobiIe Roadside
Assistance Number
1-800-442-OLDS (6537) is the one
number to call for assistance in the
United States. Trained Customer
Assistance Advisors, on-call to render
assistance to Oldsmobile drivers, can dispatch roadside assistance and
towing
service, locate the nearest Oldsmobile
dealership, take your request for an
Oldsmobile computerized trip routing
or simply answer any questions the
Oldsmobile driver may have about the
coverage provided by your Oldsmobile
Roadside Assistance Program. The
Oldsmobile Roadside Assistance
number is fully staffed and operational
24 hours a day, 365 days a year.
Who is Covered?
Oldsmobile Roadside Assistance covers
all 1994 Oldsmobile vehicles.
Coverage is for the Oldsmobile vehicle,
regardless of the driver, and is
concurrent with the Bumper-to-Bumper
warranty period.
Oldsmobile reserves the right to limit
services or reimbursement to an owner
or driver when in Oldsrnobile’s
judgement the claims become excessive
in frequency or type of occurrence.
I Service Publications
Information on how to obtain Product
Service Publications, Subscriptions and
Indexes and Service Manuals as
described below
is applicable only in the
fifty U.S. states (and the District of
Columbia) and only for cars and light
trucks with GVWR less than 10,000
pounds (4 536 kg).
In Canada, information pertaining to
Product Service Bulletins and Indexes
can be obtained by writing to:
General Motors of Canada Limited
Service Publications Department
1908 Colonel Sam Dr.
Oshawa, Ontario
L1H 8P7
Oldsmobile regularly sends its dealers
useful service bulletins about
Oldsmobile products. Oldsmobile
monitors product performance in the
field. We then prepare bulletins for
servicing our products better. Now, you
can get these bulletins too.
225
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Customer Assistunce Informution
226
Bulletins cover various subjects. Some
pertain to the proper use and care of
your vehicle. Some describe costly
repairs. Others describe inexpensive
repairs which,
if done on time with the
latest parts, may avoid future costly
repairs. Some bulletins tell a technician
how to repair
a new or unexpected
condition. Others describe a quicker
way to fix your vehicle. They can help
a
technician service your vehicle better.
Most bulletins apply to conditions
affecting
a small number of cars or
trucks. Your Oldsmobile dealer or a
qualified technician may have to
determine if a specific bulletin applies
to your vehicle.
You can subscribe to all Oldsmobile
bulletins. This way you’ll get them as
they come out. You can wait a while
and get an index to the bulletins. You
can also get individual bulletins.
However, you’ll need the index to
identlfy them.
Subscriptions
You can subscribe to all Oldsmobile
Product Service Publications (PSP’s)
.
This will include bulletins for all
vehicles sold by Oldsmobile and will not
be limited to PSP’s applicable to any
particular model.
For subscription costs and ordering
information call the toll-free number
shown in the following text.
What You’ll Find in the Index
A list of all PSP’s published by
Oldsmobile in a model year
(1990 or
later). PSP’s covering all models of
Oldsmobile vehicles are listed in the
same index.
Price information for the PSP’s you
may want to buy.
How You Can Get an Index
Indexes are published periodically.
Most of the PSP’s which could
potentially apply to the most recent
Oldsmobile models will be listed in the
most recent publication for that model
year. This means you may want to wait
until the end of the model year before
ordering an index, if you are interested
in buying PSP’s pertaining to a current
model year car or truck.
Some PSP’s pertaining to
a particular
model year vehicle may be published in
later years, and these would be listed in
the later year’s index. When you order
an index for a model year that is not
over yet, we’ll send you the most
recently published issue.
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Toll-Free Telephone Number
If you want an ordering form for an
index or a subscription, just call toll-
free and we'll be happy to send you one.
Automated recording equipment will
take your name and mailing address.
The number to call is
1-800-551-4123.
Copies at Participating Dealers
Copies of Indexes and PSP's are at your
participating Oldsmobile dealer.
You
can ask to see them.
A VERY IMPORTANT REMINDER:
These
PSP's are meant for technicians.
They are not meant for the "do-it-
yourselfer." Technicians have the
equipment, tools: safety instructions, and
know-how to do a job quickly and safely.
Oldsmobile Service Manuals
For Service Manual cost and ordering
information call
1-800-551-4123.
227
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Product Service Publication Ordering Information
228
Oldsmobile Division service
publications are intended for use by
professional, qualified technicians.
Attempting repairs or service without
the appropriate training, tools, and
equipment could cause injury to you or
others and damage to your vehicle that
may cause it not to operate properly.
Available publications include Service
Manuals, Product Service Publication
indexes, quarterly and model year PSP’s
and binders. For 1994 Product Service
Publication pricing information and
orders call 1-800-551-4123.
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Pressure Gage ............................ 84, 86
Quality
............................................ 169
Thickness
....................................... 169
When to Change
............................. 170
Operating Off-Road
.......................... 115
Operation of Lights ............................ 56
Outside Rearview Mirrors
.................. 70
Overhead Console
.............................. 64
Overheated Engine
Warnings
........ 145, 147, 148, 175, 176
Overheated Engine Coolant
Warning
......... 145, 147, 148, 175, 176
Owner Checks
& Services ............... 212
Outside
Temperature Display
............ 64
park. Shifting Into
.......................... 51
Parking
Over Things That Burn
.................... 53
With the Engine Running
.......... 52. 54
Parking Brake
..................................... 51
Passenger Belts (see Safety Belts )
Passing .............................................. 113
Payload .............................................. 184
Periodic Maintenance Inspections
... 215
Polishing and Waxing
Power Door Locks
.............................. 40
Power Mirrors ..................................... 70
(see
Appearance Care )
Power Outlets,
Accessory .................. 71
Power Seat, Driver’s ........................... 12 Power Steering
................................. 11
1
Power Steering Fluid ................ 176. 201
Power Windows .......................... 55. 198
Pregnancy. Use of Safety Belts
During
.............................................. 21
Problems on the Road ...................... 139
Publications (see
Service Publications )
Radiator Overheating
(see
Overheated En&e )
Radio (see Audio Systems)
Rain. Driving in the .......................... 125
Reading Lights
.............................. 67. 68
Rear Axle
.......................................... 174
Radiator
Pressure Cap
..... 146. 148. 176
Rear Seat. Folding
.............................. 14
Rear Window Defogger
...................... 94
Rear Window Wiper and Washer
....... 59
Rearview Mirror ................................. 69
Reclining Front Seatbacks
................. 13
Recommended Fluids
& Lubricants .......................... 201. 217
Remote Lock Control
......................... 40
Replacement Bulbs
........................... 202
Replacement Fuses
........................... 197
Replacement Parts ............................ 200
Replacing Bulbs
........................ 181. 182
Replacing Safety Belts
........................ 34
Replacing Tires
................................. 188
Replacing Wheels .............................. 189
Restraints. Child
................................. 26
Roads. Hill and Mountain
................ 129
Roadside Assistance Program
.......... 225
Rocking Your Vehicle
.............. 158. 159
Rotation. Tire 187
....................................
S afety Belts ...................................... 14
Center Passenger Position
............... 24
Adults
............................................... 18
Checking ........................................... 34
Children
...................................... 25. 32
Child Restraints
............................... 26
Child Restraints. How to Install
...... 26
Child Restraints. Where to Put
........ 27
Cleaning
......................................... 192
Driver Position
................................. 18
Extender ........................................... 34
How to Wear
.................................... 18
Lap-Shoulder Belt ............................ 18
Larger Children ................................ 32
Passenger Belts
................................ 21
Rear Safety Belts
.............................. 22
Pregnancy. Use
During
.................... 21
Questions
& Answers ..... 17. 19.20. 35
Rear Seat Passengers
....................... 22
Reminder Light
................................ 17
Replacement
..................................... 34
Right Front. Adult Passenger .......... 21
Smaller Children and Babies
........... 25
3
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