1994 CHEVROLET CAVALIER phone

Downloaded from www.Manualslib.com manuals search engine Part 8: Customer Assistance
Information
This part includes important
information about reporting safety
defects and gives you details about the
“Roadside Assistance” program.
You
will also find customer satisfaction
phone numbers (including customer satisfaction numbers for the hearing
and speech impaired) as well
as the
mediation/ arbitration procedure. We’ve
also included ordering information for service publications in this part.
Part 9: Index
Here’s an alphabetical listing bf almost
every subject in this manual.
You can
use it to quickly find something you
want to read.
Service Station Information:
This is a quick reference of service
information.
You can find it on the last
page of this manual.
Safety Warnings and Symbols
You will find a number of safety
cautions in this book. We use a
box
with gray background and the word
CAUTION to tell you about things that
could hurt
you if you were to ignore the
warning.
i I
I

Downloaded from www.Manualslib.com manuals search engine Comfort Controls & Audio Systems
Ventilation Tips
Keep the hood and front air inlet free
of ice, snow, or any other obstruction
(such as leaves). The heater and
defroster will work far better,
reducing the chance
of fogging the
inside of your windows.
In cold weather, turn the blower fan
to
HI for a few moments before
driving off. This helps clear the intake
ducts of snow and moisture, and
reduces the chance of fogging the
inside of your windows.
Keep the air path under the front
seats clear of objects. This helps air to
circulate throughout your vehicle.
Audio Systems
The following pages describe the audio
systems available for your Chevrolet,
and how to get the best performance
from them. Please read about the
system in your vehicle.
Hearing damage from loud noise is
almost undetectable until it is too late.
Your hearing can adapt to higher
volumes
of sound. Sound that seems
normal can be loud and harmful to your
hearing. Take precautions by adjusting
the volume control on your radio to a
safe sound level before your hearing
adapts to it.
To help avoid hearing loss
or damage:
Adjust the volume control to the
Increase volume slowly until you hear
lowest
setting.
comfortably and clearly.
NOTICE:
Before you add any sound
equipment to your vehicle
- like a
tape player,
CB radio, mobile
telephone or two-way radio
- be
sure you
can add what you want. If
you can, it’s very important to do it
properly. Added sound equipment
may interfere with the operation of
your vehicle’s engine, DelcoB radio or other systems, and even damage
them. And, your vehicle’s systems
may interfere with the operation of
sound equipment that has been
added improperly.
So, before
adding sound equipment, check
with your dealer and be sure to
check Federal rules covering mobile
radio and telephone units.

Downloaded from www.Manualslib.com manuals search engine Customer Assistance Information
Customer Sati#action
Procedure
Your satisfaction and goodwill are
important to your dealer and Chevrolet.
Normally, any concern with the sales
transaction or the operation of your
vehicle will be resolved by yo1
Sales or Service Departments
Sometimes, however, despite
intentions of all concerned,
misunderstandings can occur concern has not been resolve(
1:
t r-dealer’s
he best
If your
to your
satisfaction, the following steps should
be taken:
STEP ONE - Discuss your concern
with a member of dealership
management. Normally, concerns can
be quicltly resolved at that level.
If the
matter has already been reviewed with
the Sales, Service,
or Parts Manager,
contact the owner of the dealership or
the General Manager.
STEP TWO - If after contacting a
member
of dealership management, it
appears your concern cannot be
resolved by the dealership without
further help, contact the
Chevrolet
Customer Assistance Center
by calling
1-800-222-1020.
In Canada, contact
GM of Canada Customer Assistance
Center in Oshawa by calling
1-800-263-3777 (English) or
1-800-263-7854 (French).
In Mexico, call (525) 254-3777. In
Puerto Rico or
U.S. Virgin Islands, call
1-809-763-1315. In all other overseas
locations, contact
GM North American
Export Sales in Canada by calling
1-905-644-4112. For prompt assistance, please have
the
following information available to give
the Customer Assistance
Representative:
Your name, address, home and
business telephone numbers
Vehicle Identification Number (This
is available from the vehicle
registration or title, or the plate at the
left top of the instrument panel and
visible through the windshield.)
Dealership name and location
Vehicle delivery date and present
Nature of concern
We encourage you
to call the toll free
number listed previously in order to
give your inquiry prompt attention.
However,
if you wish to write
Chevrolet, write to:
Chevrolet Motor Division
Chevrolet Customer Assistance Center
P.
0. Box 7047
Troy,
MI 48007-7047
mileage

Downloaded from www.Manualslib.com manuals search engine Refer to your Warranty and Owner
Assistance Information booklet for
addresses of Canadian and
GM
Overseas offices.
When contacting Chevrolet, please
remember that your concern
will likely
be resolved in the dealership, using the
dealership's facilities, equipment and
personnel. That is why we suggest you
follow Step One first
if you have a
concern.
Customer Assistance for the
Hearing or Speech Impaired
(TW
To assist owners who have hearing
difficulties, Chevrolet has installed
special TDD (Telecommunication
Devices for the Deaf) equipment at its
Customer Assistance Center. Any
hearing or speech impaired customer
who has access to a TDD or a
conventional teletypewriter (TTY) can
communicate with Chevrolet by dialing:
1-800-TDD-CHEV. (TDD users in
Canada can dial 1-800-263-3830.)
GM Participation in'BZ9.B
AUTO LINE- Al'ternutive
Resolution Program
*
Both Chevrolet and your Chevrolet
dealer are committed to making sure
you are completely satisfied with your
new vehicle. If a situation arises where
you feel your concern has not been
adequately addressed, our experience
has shown that the Customer
Satisfaction Procedure described earlier
in this section is very successful.
There may be instances where an
impartial third-party can assist in
arriving at a solution to a disagreement
regarding vehicle repairs or
interpretation of the New Vehicle
Limited Warranty. To assist in resolving
these disagreements Chevrolet
voluntarily participates in BBB AUTO
LINE.
BBB AUTO LINE is an out-of-court
program administered by the Better
Business Bureau system to settle
disputes between customers and
automobile manufacturers. This program
is available free of charge to
customers who currently own or lease a
GM vehicle.
If you are not satisfied after following
the Customer Satisfaction Procedure,
you may contact the BBB using the toll-
free telephone number, or write them at
the following address:
BBB AUTO LINE
Council of Better Business Bureaus
4200 Wilson Boulevard
Suite
800
Arlington, VA 22203
Telephone: 1-800-955-5100
To file a claim, you will be asked to
provide your name and address, your
vehicle identification number (VIN)
,
and a statement of the nature of your
complaint. Eligibility is limited by
vehicle age and mileage, and other
factors.
We prefer you utilize the Customer
Satisfaction Procedure before you resort
to AUTO LINE, but
you may contact
the BBB at
any time. The BBB will
attempt to resolve the complaint serving
as an intermediary between you and
Chevrolet. If this mediation is

Downloaded from www.Manualslib.com manuals search engine 4 REPORTING SAFETY
DEFECTS TO GENERAL
MOTORS:
In addition to notlfying NHTSA (or
Transport Canada) in a situation like
this, we certainly hope
~0~~11 notify us.
Please call us at 1-800-222-1020, or
write:
Chevrolet Motor Division
Chevrolet Customer Assistance Center P.
0. Box 7047
Troy,
MI 48007-7047
In Canada, please call
us at
1-800-263-3777 (English) or
1-800-263-7854 (French). Or, write:
General Motors of Canada Limited
Customer Assistance Center 1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
I Chevrolet Roadside
Assistance Program
I‘o enhance Chevrolet’s strong
commitment to customer satisfaction,
Chevrolet
is excited to announce the
establishment
of the Chevrolet/Geo
Roadside Assistance Center. As the
owner of a 1994 Chevrolet/Geo, your
membership in Roadside Assistance is
free.
24-Hour Roadside Assistance
Number
Roadside Assistance is available 24
hours a day, 365 days a year, by calling
This toll-free number will provide you over-the-phone roadside assistance with
minor mechanical problems. If your
problem cannot be resolved over the
phone, our advisors have access to a
nationwide network
of dealer-
recommended service providers. The 1-800-CHEV
USA (1-800-243-8872).
following services are available:
Towing
Locltsmith
Tire repair
Glass replacement
Rental car or taxi
Additional services as necessary
Courtesy Transportation

Downloaded from www.Manualslib.com manuals search engine Customer Assistance Information
Chevrolet/Geo offers Courtesy
Transportation for customers needing
warranty service. Courtesy Transportation will be offered
in
conjunction with the coverage provided
by the Bumper-to-Bumper New Vehicle
Limited Warranty to retail purchasers of
1994 Chevrolet/Geo passenger car and
light duty trucks.
Courtesy Transportation includes:
One way shuttle ride for any warranty
repair.
Up to $30 maximum daily vehicle
rental allowance for any overnight
warranty repair up to
5 days.
Up to $30 maximum daily cab, bus, or
other transportation allowance in lieu
of rental for any overnight warranty
repair up to
5 days.
rides provided by another person (i.e.,
friend, neighbor, etc.) in lieu of rental
for any overnight warranty repair up
to
5 days.
Up to $10 daily fuel allowance for Note: All Courtesy
Transportation
arrangements
will be administered by
your Chevroiet/Geo dealership service management. Claim amounts should
reflect all actual costs.
Chevrolet/Geo Courtesy
Transportation is not
part of the
Bumper-to-Bumper New Vehicle
Limited Warranty. Chevrolet/Geo
reserves the right to make any
changes or discontinue Courtesy
Transportation at any time without
notification.
For additional program details contact
your Chevrolet/Geo dealer.
In
Canada, please consult your GM
dealer for information on Courtesy
Transportation.
The Roadside Assistance Center uses companies that will provide you with
quality and priority sevice. When
roadside services are required, our
advisors will explain any payment
-
obligations that may be incurred for
utilizing outside services. For prompt assistance
when
calling,
please have the following available to
give to the advisor:
Vehicle Identification Number
License plate number
Vehicle color
Vehicle iocation
Telephone number where you can be
Vehicle mileage?
Description of problem
Please refer
to the Roadside Assistance
brochure inside your owner information
portfolio for full program details. reached
Cambia#
Roadside Assistance
Vehicles purchased in Canada have an
extensive Roadside Assistance program
accessible from anywhere in Canada or
the U.S.A. Please refer
to the separate
brochure provided by the dealer or call
1-800-268-6800 for emergency services.

Downloaded from www.Manualslib.com manuals search engine Customer Assistance Information
228
over yet, we’ll send you the most
recently published issue. Check the
ordering form for indexes for earlier
model years.
Cut out the ordering form, fill it
out,
and mail it in. We will then see to it that
an index is mailed
to you. There is no
charge for indexes for the 1990-1994
model years.
Toll-Free Telephone Number
If you want an additional ordering form
for an index or a subscription, just call
toll-free and we’ll be happy
to send you
one. Automated recording equipment
will take your name and mailing
address. The number to call is
A
VERY IMPORTANT REMINDER:
These PSP’s are meant for technicians.
They are not meant for the “do-it-
yourselfer.” Technicians have the
equipment, tools, safety instructions,
and know-how to do a job quickly and
safely. 1-800-551-4123.
Chevrolet Senrr’ce Publications
You can
get these by using the order
form. Chevrolet Division service
manuals are intended for use by
professional, qualified technicians.
Attempting repairs or service without
the appropriate training, tools and
equipment could cause injury to you or
others and damage to your vehicle that
may cause it not to operate properly.

Downloaded from www.Manualslib.com manuals search engine CHEVROLET SERVICE PUBLICATIONS ORDER FORM
NOTE: Please complete form below (Print or Type) and MAIL TO:
Post Office Box 07130, Detroit, Michigan 48207
ORDER TOLL FREE
1-800-782-4356
(Monday-Friday 8:OO A.M.-6:00 P.M. EST)
PUBLICATION FORM NUMBER* ITEM DESCRIPTION VEHICLE MODEL NAME YEAR QTY. !:E$* TOTAL PRICE ~
ST-366-94 Service Manual Chevrolet Cavalier 1994 TBA* * ~~~~
~
10233995
Owner's Manual In-Portfolio Chevrolet Cavalier - 1994 $1 5.00
10234005 Owner's Manual Without-Portfolio Chevrolet Cavalier 1994 $1 0.00
I I
NOTE: Dealers and Companies please provide dealer or company name, an\
d
also the name of the person to whose attention the shipment should be sent.
For purchases outside U.S.A. please write to the above address for quotation.
(CUSTOMER NAME) (AITENTION)
(STREET ADDRESS-NO P.O.
BOX NUMBERS) (APT. NO.)
(CITY) (STATE) (ZIP CODE)
DAYTIME TELEPHONE NO. CODE
( AREA
I TOTAL MATERIAL I I
0 Check or Money
Order payable to
Helm,
Inc. (USA
funds only - do not send cash.)
MasterCard
0 VISA 0 Card Discover -
Account
Number:
Expiration
rl Check here if your billing Date mo/yr: address is different from your
shipping address shown. n
(CUSTOMER SIGNATURE)
I Handling Charge I $3.50 I Canadian Postage
I GRAND TOTAL I I 1
* :Prices are subject to change without notice and without incurring obligation. NOTETOCANADIAN CUSTOMERS All listed prices arequoted in US. funds. Canadian residents are to makechecks
appropriate bulletin numbers. These numbers may be found in the psp Index, your printed
in French should
be directed to Canadian General Motors dealerships.
Orders
for Individual Product Service Publications cannot be filled without the payable
in U.S. funds. TO cover Canadian postage, add $1 1.50 plus the U.S. Handling Charge. Requests (Or ITlanUalS
first Product Service Publication costs
$4.00; each additional PSP costs $2.00. Please allow adequate time for postal service.
"'Price
to be announced at a later dale. Call 1-800-782-4356 for further information. Orders cannot be returned without prior authorization. A restocking fee may apply.