1994 CADILLAC FLEETWOOD service

What I You Have Di tculty Hearing Or Speaking
And
n/ eed Roadside A?- ervice ? 3 3
Roadside Service is prepared to assist owners who have hearing
difficulties
or are speech impaired. Cadillac has installed special
Telecommunication Devices for the Deaf (TDD) in the Roadside
Service Center.
Any customer who has access to a TDD or a conventional teletypewriter
can communicate with Cadillac by dialing from the United States or
Canada: 1-800-TDD-CMCC or 1-800-833-2622
- daily, 24 hours.
What If You Do Not Speak English Fluently ? ? ?
Cadillac offers a multi-lingual approach in assisting you. Roadside
Advisors are conversant in a number of languages and utilize the AT&T
Language Line Interpreter available 24-hours a day. Just another way
Cadillac says "we care".
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Gold Key Courtesy Transportation
One of your Cadillac Owner Privileges is Gold Key Courtesy
Transportation. It’s one more example
of Cadillac’s commitment to
provide the services
you expect and deserve as a Cadillac owner.
Gold Key Courtesy Transportation helps you get where you need to be
when your Cadillac is in the dealership for warranty service. Every
Cadillac dealer can help meet your transportation needs with courtesy
vehicles, rental cars, taxis
or shuttle service.*
*Please ask about the specific Gold Key Courtesy Transportation benefits
offered by your Cadillac Dealer.
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Shuttle Service or Taxi
Warranty work can frequently be handled in one day, but there is no
reason for you to wait around. Cadillac helps eliminate inconvenience to
you with transportation alternatives.
Gold Key Courtesy Transportation provides shuttle service for same day
warranty work. Your Cadillac Dealer can get you where you need to be
with minimal interruption of your daily schedule.
Another option is a taxi. If the warranty repairs require two or more
hours and require your Cadillac
to be kept overnight, the Gold Key
Courtesy Transportation plan allows you to be compensated
up to $30
for a taxi. Be sure to get receipts for your Service Advisor so you can
be reimbursed.
a r
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Cadillac
1 Gold Key Courtesy Transportation
I
Duration of
Warranty Repair
Same Day Repair
Overnight Repair
(2.0 hours minimum
warranty repair
required)
Alternatives*
Courtesy
Transportation Type
Shuttle Service
Courtesy Cadillac
(if available)
Courtesy Cadillac
or other
GM make loaner vehicle
Rental Vehicle
Taxi Cab ride
Personally-
arranged ride
Shuttle Service
Customer
Charge/Responsibility
No charge.
No charge; must provide
insurance coverage and
replenish
fuel used.
No charge; must provide
insurance coverage and
replenish
fuel used.
If no dealer loaner is
available, you have the
option of renting a
vehicle from an outside
agency and being
reimbursed up to $3O/day
(5 days maximum).
Reimbursed
for actual
expenses up to
$30.
No charge; reasonable
fuel expenditures
reimbursed.
No charge.
*Please ask about the specijic Gold Key Courtesy Transportation benejts
oflered by
your Cadillac Dealer.
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1 OWNER ASSISTANCE
This section will explain how to contact Cadillac if you need assistance. It also tells
you how
to obtain service publications and how to report any safety defects.
This section includes the following:
Customer Satisfaction Procedure Customer Assistance
for HearinglSpeech. Impaired
State Warranty Enforcement Laws
Special Policy Adjustment
Programs Beyond The Warranty Period
Central Office Addresses
MediatiodArbitration Program
Reporting Safety Defects
Product Service Publications (PSPs)
Owner’s Manuals and Service Manuals
CUSTOMER SATISFACTION PROCEDURE
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For prompt assistance, please have the following information available to give the
Consumer Relations Representative:
- Your name, address and home and business telephone numbers
- Vehicle Identification Number (this is available from the vehicle registration
or title, or the plate attached to the left top of the instrument panel andvisible
through the windshield.)
- Dealership name and location
- Vehicle delivery date and present mileage
- Nature of concern
In order to give your inquiry prompt attention, please call the appropriate toll free
number listed. However,
if you wish to write Cadillac, please send all
correspondence to the respective United States, Canada or GM Overseas Central
Office address listed on the following page.
When contacting Cadillac, please remember that your problem will likely be
resolved in the dealership, using dealership facilities, equipment and personnel.
That is why we suggest you follow Step One first.
CUSTOMER ASSISTANCE FOR THE HEARING OR
SPEECH IMPAIRED
To assist owners who have hearing difficulties, Cadillac has instal\
led special
Telecommunication Devices for the Deaf (TDD) equipment in its Coosumer
Relations Center. Any hearing or speech impaired customer who has accdss to a
TDD or a conventional teletypewriter
(TTY) can communicate with Cadillac by
dialing: 1-800-TDD-CMCC. (TDD users in Canada can dial 1-800-263-3830).
STATE WARRANTY ENFORCEMENT LAWS
Laws in many states pernit owners to obtain a replacement vehicle or a refund of
the purchase price under certain circumstances. The provisions
of these laws vary
from state to state.
To the extent allowed by state law, General Motors requires
that you first provide us with written notification of any service difficulty you have
experienced
so that we have an opportunity to make any needed repairs before
you are eligible for the remedies provided by these laws. Your written notification
should be sent to the Cadillac Customer Relations Center. Please see Page =for
the address.
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- REPORTING SAFETY DEFECTS TO THE UNITED STATES GOVERNMENT
- If you believe that your vehicle has a defect which could cause a crash or could
cause injury or death, you should immediately inform the National Highway
Traffic Safety Administration (NHTSA), in addition to notifying General Motors.
c-- If NHTSA receives similar complaints, it may open an investigation, and if it finds
that a safety defect exists in a group of vehicles, it may order a recall and remedy
campaign, However, NHTSA cannot become involved in individual problems
between you, your dealer, or General Motors.
To contact NHTSA, you may either call the Auto Safety Hotline toll-Free at
1-800-424-9393 (or 366-0123 in the Washington, D.C. area) or write to
NHTSA,
U.S. Department of Transportation, Washington, D.C. 20590. You can
-
..- also obtain other information about motor vehicle safety from the Hotline.
REPORTING SAFETY DEFECTS TO THE CANADIAN
_I GOVERNMENT
If you live in Canada, and you believe that your vehicle has a safety defect, you
should immediately notify Transport Canada, in addition to notifying General
Ontario K1G 352.
P- Motors of Canada Ltd. You may write to Transport Canada at Box 8880, Ottawa,
+- REPORTING SAFETY DEFECTS TO GENERAL MOTORS
In addition to notifying NHTSA (or Transport Canada) in a situation like this, we
certainly hope you’ll notify us. Please call us at our Consumer Relations Center,
1-800-263 -7854 (French), or write: Cadillac Motor Car Division, Consumer
Relations Center, 2860 Clark Avenue Detroit, MI 48232.
- 1-800-458-8006, or in Canada call, 1-800-263-3777, (English) or
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SERVICE PUBLICATIONS
Information on how to obtain Product Service Publications, subscriptions,
states (and the District fo Columbia) and only for cars and light trucks with
GVWR less than 10,000 pounds (4 536 kg).
c_. Indexes and summaries as described below is applicable only in the fifty U.S.
- In Canada, information pertaining to Product Service Bulletins and Indexes can
be obtained by writing to: General Motors of Canada Limited, Service
Publications Department, 1908 Colonel Sam Drive Oshawa, Ontario
L1H 8P7.
__ Cadillac regularly sends its dealers useful service bulletins about Cadillac
products. Cadillac monitors product performance in the field. We then prepare
bulletins for servicing our products better, Now, you can get these bulletins too.
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Bulletins cover various subjects. Some pertain to the proper use and care of your
vehicle. Some describe costly repairs. Others describe inexpensive repairs which,
if done on time with the latest parts, may avoid future costly repairs. Some
bulletins tell a technician how to repair a new or unexpected condition. Others
describe a quicker way to fix your vehicle. They can help a technician service your
vehicle better.
Most bulletins apply to conditions affecting a small number of vehicles Your
Cadillac dealership or a qualified technician may have to determine
if a specific
bulletin applies to your vehicle.
You can subscribe to all Cadillac bulletins. This way you’ll get them as they come
out. You can wait a while and get an index to the bulletins. You can also get
individual bulletins. However, you’ll need the index to identify them.
Subscriptions
You can subscribe to all Cadillac Product Service Publications (PSPs). This will
include bulletins for all cars sold by Cadillac and will not be limited to PSPs
applicable to any particular model. When you buy a subscription, you will receive
the PSPs in periodic mailings shortly after they come out. You can purchases a
subscription by sending a check or money order to Cadillac Service Publications,
Post Office Box 07130, Detroit, Michigan 48207, along with the order form located
on page
11. You may get additional subscription ordering forms by calling the
toll-free number shown in this section or your can find them at participating
dealerships.
Individual PSPs
If you don’t want to buy all the PSPs issued by Cadillac for all models in the model
year, you can buy individual PSPs such
as those which may pertain to a particular
model.
To do this, you will first need to see our index of PSPs. It provides avariety
of information. Here’s what you’ll find in the index and how you can get one.
What You’ll find in the Index:
+ A list of all PSPs published by Cadillac in a model year (1991 or later). PSPs
+ Ordering information so you can buy the specific PSPs you may want.
+ Price information for PSPs you may want to buy.
covering all models
of Cadillac cars
are listed in the same index.
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I How You Can Get an Index:
Indexes are published periodically. Most of the PSPs which could potentially
apply to the most recent Cadillac models will by listed in the last quarterly
publication for that model year. This means you may want to wait until the end of
-
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