1994 CADILLAC DEVILLE Ant

Downloaded from www.Manualslib.com manuals search engine mat Will Roadside Service Cost You ? ? ?
There is no cost to call the toll-free Roadside Service number. Many
times Roadside Advisors
can assist you over the phone.
There
is no cost for Roadside Service if the repair is under warranty or
the provided service is one of the covered Emergency Road Services.
If a dealership Service Technician travels to your location, and t\
he
$emir
is not covered under warranty, there is a nominal service fee to
cover
the technician's travel to and from your location. Labor is
charged at one and
half times the Cadillac dealership retail labor rate,
with a
30 minute minimum. There is also a charge for any parts used
and a mileage fee if the technician travels beyond 30 miles.
How Do You Pay For Roadside Service ? ? ?
Payment is due at the time services are performed if it is determined
they are non-warranty related. Payment may be made by cash, personal
check or
any major credit card honored by the participating Cadillac
dealership, tow service or locksmith.
In some instances where warranty determination cannot be made, the
charges
must still be paid. Retain the bill and submit it to an authorized
Cadillac dealership Service Department for review. If the repair\

is
determined to be covered by warranty the dealer will expedite
reimbursement directly to you.
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Downloaded from www.Manualslib.com manuals search engine Who Will Repair Your Cadillac At Roadside ? ? ?
In many cases, the advisor at the Roadside Service Center can provide
instructions to get you back on the road.
To resolve more complex problems, the advisor
will page an
experienced Cadillac dealership Service Technician. The technician\

will
call you and evaluate the possible cause. If a roadside repair is possible,
the technician will come to your location and provide a permanent or
temporary repair.
What I Your Cadillac Is In An Unsafe Location Or
On A t irnited Access Highway ? ? ?
If your car is located in an area that is determined to be unsafe (by you,
the advisor or the technician) or if the vehicle is on a limited access
freeway or regulated highway, the advisor
will arrange to tow your
Cadillac to a safe location, where service can be performed. Additional
assistance
will be provided if necessary.
WItat If Your Cadillac Cannot Be Repaired
At Roadside ? ? ?
If your car cannot be repaired at roadside within a reasonable period of
time (approximately
45 minutes) or requires the resources of a Cadillac
dealership service facility,
the advisor will arrange a tow service for you.
Towing may also be necessary after the technician has attempted a
repair, but determines that your car cannot be repaired at roadside.
Tow services are provided by independent companies,
so therefore,
Cadillac
is not responsible for the tow company. During the 48 months
or
50,000 miles/8O,OOO kilometers warranty period, towing services are
covered for
any disablement.
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Downloaded from www.Manualslib.com manuals search engine what I You Have Di rculty Hearing Or Speaking
And
N' eed Roadside Jcf ervice ? ? ?
Roadside Service is prepared to assist owners who have hearing
difficulties or are speech impaired. Cadillac has installed special
Telecommunication Devices
for the Deaf (TDD) in the Roadside
Service Center.
Any customer who has access to
a TDD or a conventional teletypewriter
can communicate with Cadillac by dialing from the United States or
Canada: 1-800-TDD-CMCC or 1-800-833-2622
- daily, 24 hours.
Wtat If You Do Not Speak English Fluently ? ? ?
Cadillac offers a multi-lingual approach in assisting you. Roadside
Advisors are conversant
in a number of languages and utilize the AT&T
Language Line Interpreter available 24-hours a day. Just another way
Caddac
says "we care".
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Downloaded from www.Manualslib.com manuals search engine 1
Gold Key Courtesy Transportation
One of your Cadillac Owner Privileges is Gold Key Courtesy
Transportation.
It’s one more example of Cadillac’s commitment to
provide the services you expect and deserve as a Cadillac owner.
Gold Key Courtesy Transportation helps
you get where you need to be
when your Cadillac
is in the dealership for warranty service. Every
Cadillac dealer can help meet your transportation needs with courtesy
vehicles, rental cars, taxis or shuttle service.*
*Please ask about the specifrc Gold Key Courtesy Transportation benefits
ofSered by
your- Cadillac Dealer.
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Courtesy Vehicle
Gold Key Courtesy Transportation provides you with a late model
Cadillac or other
GM vehicle if your car requires two or more hours of
warranty repairs and must be kept overnight.
Your dealer will provide you
with a courtesy vehicle if one is available.
However, in some instances
it may be necessary to arrange for alternative
transportation. If this
is the case, your dealer will reimburse you for
rental fees up
to $30 a day for a maximum of five days.
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Downloaded from www.Manualslib.com manuals search engine Shuttle Service or Taxi
Warranty work can frequently be handled in one day, but there is no
reason for you to wait around. Cadillac helps eliminate inconvenience to
you with transportation alternatives.
Gold Key Courtesy Transportation provides shuttle service for same day
warranty work. Your Cadillac Dealer can get you where you need to be
with minimal interruption of your daily schedule.
Another option is a taxi.
If the warranty repairs require two or more
hours and require your Cadillac to be kept overnight, the Gold Key
Courtesy Transportation plan allows you to be compensated up
to $30
for a taxi. Be sure to get receipts for your Service Advisor so you can
be reimbursed.
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Plan Ahead When Possible
Whenever possible, schedule an appointment for your vehicle’s warranty
work. Your Cadillac Dealer can then prepare
to meet your alternative
transportation needs and minimize inconveniences typically associated
with warranty repairs.
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Downloaded from www.Manualslib.com manuals search engine Cadillac
I Gold Key Courtesy Transportation
Duration of
Warranty Repair
Same Day Repair
Overnight Repair
(2.0 hours minimum
warranty repair required)
Alternatives*
Courtesy
Transportation Type
Shuttle Service
Courtesy Cadillac (if available)
Courtesy Cadillac
or other
GM make loaner vehicle
Rental Vehicle
Taxi Cab ride
Personally-
arranged ride
Shuttle Service
Customer
Charge/Responsibility
No charge.
No charge; must provide
insurance coverage
and
replenish fuel used.
No charge; must provide
insurance coverage and
replenish
fuel used.
If no dealer loaner is
available, you have the
option of renting a
vehicle from
an outside
agency and being
reimbursed
up to $3O/day
(5 days maximum).
Reimbursed for actual
expenses
up to $30.
No charge; reasonable
fuel expenditures
reimbursed.
No charge.
*Please ask about the specijic Gold Key Courtesy Transportation benefits
ofered by your Cadillac Dealer.
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