1994 CADILLAC DEVILLE Ant

Downloaded from www.Manualslib.com manuals search engine This section will explain how to contact Cadillac if you need assistance. It also tells
you how to obtain service publications and how to report any safety defects.
This section includes the following:
Customer Satisfaction Procedure
Customer Assistance for Hearing/Speech Impaired State Warranty Enforcement Laws
Special Policy Adjustment Programs Beyond The Warranty Period
Central Office Addresses
MediatiodArbitration Program
Reporting Safety Defects
Product Service Publications
(PSPs)
Owner’s Manuals and Service Manuals
CUSTOMER SATISFACTION PROCEDURE
Your satisfaction and goodwill are important to your dealer and to Cadillac.
Normally, any problems with the sales transaction or the operation of your vehicle
will be resolved by your dealer’s Sales or Service Departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings can
occur.
If your concern has not been resolved to your satisfaction, the following
steps should be taken:
STEP ONE - Discuss your problem with a member of dealership management.
Satisfaction can often be quickly obtained at that level. If the matter has already
been reviewed with the Sales, Service or Parts Manager, contact the General
Manager or
owner of the dealership.
STEP
TWO - If after contacting a member of Dealership Management, it
appears your problem cannot be resolved by the dealership without further help,
contact the Cadillac Consumer Relations Center 24 hours a day by calling
1-800-458-8006 or if you have an Allante call 1-800-ALLANTI?.
In Canada, contact GM
of Canada Customer Assistance Center in Oshawa by
calling 1-800-263-3777 (ENGLISH)
or 1 - 800 - 263 - 7854 (FRENCH).
In Mexico, call 1-900-254- 17-86. In Puerto Rico and the
U.S. Virgin Islands,
call 1-809- 763- 1315. In all other overseas locations, contact
GM North
American Export Sales in Canada by calling 1-416-644-4112.

Downloaded from www.Manualslib.com manuals search engine For prompt assistance, please have the following information available to give the
Consumer Relations Representative:
- Your name, address and home and business telephone numbers
- Vehicle Identification Number (this is available from the vehicle registration
or title, or the plate attached to
the left top of the instrument panel and visible
through the windshield.)
- Dealership name and location
- Vehicle delivery date and present mileage
- Nature of concern
In order to give
your inquiry prompt attention, please call the appropriate toll free
number listed. However, if you wish to write Cadillac, please send all
correspondence to the respective United States, Canada or GM Overseas Central
Office address listed
on the following page.
When contacting Cadillac, please remember that your problem will likely be
resolved in the dealership, using dealership facilities, equipment and personnel.
That is why we suggest you follow Step One first.
CUSTOMER ASSISTANCE FOR THE HEARING OR
SPEECH IMPAIRED
To assist owners who have hearing difficulties, Cadillac has instal\
led special
Telecommunication Devices for the Deaf
(TDD) equipment in its Consumer
Relations Center. Any hearing or speech impaired customer who has access to a
TDD or a conventional teletypewriter (TTY) can communicate with Cadillac by
dialing: 1-800-TDD-CMCC. (TDD users in Canada can dial
1-800-263-3830).
STATE WARRANTY ENFORCEMENT LAWS
Laws in many states permit owners to obtain a replacement vehicle or a refund of
the purchase price under certain circumstances. The provisions
of these laws vary
from state to state. To the extent allowed
by state law, General Motors requires
that you first provide
us with written notification of any service difficulty you have
experienced
so that we have an opportunity to make any needed repairs before
you are eligible for the remedies provided by these laws. Your written notification
should be sent to the Cadillac Customer Relations Center. Please see Page
XX for
the address.
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Downloaded from www.Manualslib.com manuals search engine 7 SPECIAL POLICY ADJUSTMENT PROGRAMS BEYOND
THE WmNTY PERIOD
- Cadillac is proud of the protection afforded by its warranty coverages. In order to
achieve maximum customer satisfaction, there may be times when Cadillac will
establish a special policy adjustment program to pay all or part
of the cost of
- certain repairs not covered by the warranty or to reimburse certain repair
expenses you may have incurred. From time to time, check with your Cadillac
Dealership or the Cadillac Customer Relations Center to determine whether any
_- special policy adjustment program is applicable to your vehicle.
When you make an inquiry, you will need to give the year, model and mileage of
your vehicle and your vehicle identification number
(VIN).
~
ZONE AND CENTRAL OFFICE ADDRESSES
- UNITED STATES
Consumer Relations Center
Cadillac Motor Car Division
2860 Clark
Detroit, Michigan
48232
1-800-458-8006 (24
Hours)
1-800-ALLAN@ (Allantes only)
GM NORTH AMERICAN SALES
1908 Colonel Sam Drive
Oshawa, Ontario
L1H 8P7
1-416-644-4112
Fax: 416-644-4866
Telex: 821 - 06981215
CANADA
Consumer Relations Department
General Motors
of Canada Limited
Oshawa, Ontario
L1J 526
1-800-263-3777 (ENGLISH)
1-800-263-7854
(FRENCH)
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Downloaded from www.Manualslib.com manuals search engine GM PARTICIPATION IN BETTER BUSINESS BUREAU
MEDIATION/ARBITRATION PROGRAM*
Both Cadillac Motor Car Division and your Cadillac dealer are committed to
making sure you are completely satisfied with your new vehicle.
If a situation
arises where you feel your concern has not been adequately addressed, our
experience has shown that the Customer Satisfaction Procedure described on
Page
1 is very successful.
There may be instances where an impartial third-party can assist in arriving at a
solution to a disagreement regarding vehicle repairs or interpretation of the New
Vehicle Limited Warranty. To assist in resolving these disagreements, Cadillac
voluntarily participates in BBB
AUTO LINE.
BBB AUTO LINE is an out-of-court program administered by the Better
Business Bureau system to settle disputes between customers and automobile
manufacturers. This program
is available free of charge to customers who own or
lease a GM vehicle.
If you are not satisfied after following the Customer Satisfaction Procedure, you
may contact the BBB using the toll-free telephone number or the address listed
below:
BBB AUTO LINE
Council of Better Business Bureaus
4200 Wilson Boulevard
Suite
800
Arlington, Virginia 22203
Telephone
1-800-955-5 100
To file a claim, you will be asked to provide your name and address, your Vehicle
Identification Number (VIN), and a statement
of the nature of your complaint.
Eligibility is limited by vehicle age and mileage, and other factors.
We prefer that you utilize the Customer Satisfaction Procedure before you resort
to AUTO LINE, but you may contact the BBB at any time. The BBB will attempt
to resolve the complaint by serving as an intermediary between you and Cadillac.
If this mediation is unsuccessful, an informal hearing will be scheduled where
eligible customers may present their case to an impartial third-party arbitrator.
The arbitrator will make a decision which you may accept or reject. If you accept
the decision, GM will be bound by that decision. The entire dispute resolution
procedure should ordinarily take about forty days from the time you file a claim
until a decision is made.
Some state laws may require you to use this program before filing a claim with a
state-run arbitration program or in the courts. For further information, contact
the BBB or the Cadillac Consumer Relations Center.
NOTE: This program may not be available in all states, depending on state law.
General Motors reserves the right to change eligibility limitations andor to
discontinue its participation in this program. -
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Downloaded from www.Manualslib.com manuals search engine Bulletins cover various subjects. Some pertain to the proper use and care of your
vehicle. Some describe costly repairs. Others describe inexpensive repairs which,
if done on time with the latest parts, may avoid future costly repairs. Some
bulletins tell a technician how to repair a new or unexpected condition. Others
describe a quicker way to fix your vehicle. They can help a technician service your
vehicle better.
Most bulletins apply to conditions affecting a small number
of vehicles Your
Cadillac dealership or a qualified technician may have to determine if a specific
bulletin applies
to your vehicle.
You can subscribe to all Cadillac bulletins. This way you’ll get them as they come
out. You can wait a while and get an index to the bulletins. You can also get
individual bulletins. However, you’ll need the index to identify them.
Subscriptions
You can subscribe to all Cadillac Product Service Publications (PSPs). This will
include bulletins for all cars sold by Cadillac and will not be limited to PSPs
applicable to any particular model. When you buy a subscription, you will receive
the
PSPs in periodic mailings shortly after they come out. You can purchases a
subscription by sending a check or money order to Cadillac Service Publications,
Post Office Box 07130, Detroit, Michigan 48207, alongwith the order form located
on page
11. You may get additional subscription ordering forms by calling the
toll-free number shown in this section or your can find them at participating
dealerships.
Individual PSPs
If you don’t want to buy all the PSPs issued by Cadillac for all models in the model
year, you can buy individual PSPs such as those which may pertain to a particular
model.
To do this, you will first need to see our index of PSPs. It provides avariety
of information. Here’s what you’ll find
in the index and how you can get one.
What You’ll find in the Index:
+ A list of all PSPs published by Cadillac in a model year (1991 or later). PSPs
+ Ordering information so you can buy the specific PSPs you may want.
+ Price information for PSPs you may want to buy.
covering all models
of Cadillac cars are listed in the same index.
How You Can Get an Index:
Indexes are published periodically. Most of the PSPs which could potentially
apply to the most recent Cadillac models will by listed in the last quarterly
publication for that model year. This means you may want to wait until the end
of
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Downloaded from www.Manualslib.com manuals search engine - the model year before ordering an index if you are interested in buying PSPs
pertaining to a current model year vehicle.
Some PSPs pertaining to a particular model year vehicle may be published on later
- years, and these would be listed in the later year’s index. When you order an index
for a model year that is
not over yet, we’ll send you the most recently published
quarterly issue. You can specify an index for an earlier model year, but not before
1991.
Cut out the order form, fill it out, and mail it. We will see to it that an index is
mailed to you. There is no charge for indexes for the 1991- 1994 model years.
-
-
Toll-Free Telephone Number
If you want an additional ordering form for an index or a subscription, just call
I_ toll-free and we’ll be happy to send you one. Automated recording equipment
will take your name and mailing address. The number to call is
1-800-551-4123.
Copies at Participating Dealers
Copies of Indexes and individual PSPs are at your Cadillac dealership. You can
A VERY IMPORTANT REMINDER: These PSPs are meant for technicians.
They are not meant for the ‘do-it-yourselfer’. Technicians have the equipment,
tools, safety instructions, and training to do a job quickly and safely.
I_ ask to see them.
Cadillac reserves the right to change these procedures without notice after
November, 1991.
Cadillac Owner’s Manuals and Service Publications
You can get these by using the order form. Additionally, past model Owner’s
__ Manuals and Service Information Manuals are available for a minimum of ten
model years and frequently much longer. Credit card orders may be placed using
the toll-free number 1-800-782-4356. High quality three hole punched
looseleaf copies of out of print older model manuals ar available, also. You may
receive a free listing
of either by using the order form. -
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DEVILLE INDEX
A
Acc (Ignition Key Position) ........................... 86
Accessory Power. Retained
.......................... 313
Active Audio Music System
...................... 163. 167
Adding Brake Fluid
..................................... 276
Electrical Equipment
.......................... 158. 313
Engine Coolant
.................................. 270
Engine Oil
...................................... 259
Power Steering Fluid
............................. 273
Transaxle Fluid
.................................. 266
Additives. Engine Oil
............................... 264
Adjustment. Brake
................................. 279
Adult Safety Belt Usage
.............................. 18
Air Bag
............................................ 30
Air Cleaner
....................................... 265
Air Cleaner Filter Replacement ...................... 265
Air Conditioner
.................................... 150
Air Outlets
........................................ 150
Air System ........................................ 150
Alarm. How
To Turn Off Theft ........................ 83
Alcohol. Driving Under The Influence Of .............. 177
Alcohol in Gasoline
................................. 249
Aluminum Wheels. Cleaning
......................... 302
AMAX@ .......................................... 157
AM Radio Reception ............................... 157
AM Stereo Radio Reception ......................... 158
Antenna. Cleaning Radio
............................. 175
Antifreeze
........................................ 270
Anti-LockBrakes
.................................. 182
Anti-Lock Brake System Warning Light
............ 133. 182
Anti-Lockout Tips
................................... 72
Anti-Theft Tips
..................................... 82
Appearance Care
................................... 300
Arm. Wearing A Safety Belt Under Your ................ 28
Armrest. Storage
.................................... 76
Ashtrays and Lighters
............................... 127
Air Cleaner
Replace
..................... See Maint . Book
P
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Downloaded from www.Manualslib.com manuals search engine Astroroof ......................................... 126
Automatic Air Conditioning System
................... 151
Automatic Door Lock
................................ 71
Automatic Overdrive
................................ 93
Automatic Pull-Down Feature
......................... 80
Automatic Transaxle ................................. 90
Automatic Transaxle Fluid
........................... 269
B
Baby Restraint ...................................... 47
Battery Cables. Starting With
......................... 217
Battery Charge Light
............................... 137
Battery Power Loss
................................. 280
Beam. Headlight. High-Low Switch
................... 106
Lap
............................................ 40
Lap-Shoulder .................................... 19
Rear Seat
....................................... 40
Blizzard.
If You’re Caught In A ....................... 205
Block Heater. Engine
................................ 89
“Blowout.
.. Tire .................................... 249
Boat. Towing A
.................................... 207
Adjustment
..................................... 279
Fluid
.......................................... 277
Master Cylinder
................................. 276
Parking
......................................... 95
Pedal Travel
.................................... 279
Brake System. Anti.Lock. Warning Light
............... 133
Brake System Warning Light
......................... 133
Brake Wear Indicators. Disc
......................... 278
Brakes. Anti-Lock
.................................. 182
Brakes. Trailer
..................................... 210
Braking in Emergencies
............................. 185
Braking If Your Engine Stops ........................ 181
“Break.1n”. New Vehicle ............................. 85
Break-In Schedule. When Towing A Trailer ............. 208
Buckling Up
........................................ 18
Bulbs. Halogen. Removal
............................ 282
Bulbs. Taillight Replacement
......................... 285
Bulbs. Turn Signal
.................................. 319
Battery
........................................... 280
Belt
BloodAlcoholLevel
................................ 177
Brake
Braking
........................................... 181
Bulbchart
........................................ 319
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