1994 CADILLAC DEVILLE phone

Downloaded from www.Manualslib.com manuals search engine includes more station on the AM band. You don’t have to do anything in
your radio because AMAX@ is automatic.
AM Stereo
This means the Delco@ system can receive C-QUAM@ stereo broadcasts.
Many AM stations around the country use C-QUAM@ to produce stereo,
although some
do not. (C-QUAM@ is a registered trademark of
Motorola, Inc.) If your Delco’ system can get C-QUAM@, your “ST”
stereo light will come on when you’re receiving it.
Be aware that hearing damage from loud noise is almost undetectable
until it
is too late. Your hearing can adapt to higher volumes of sound.
Sound that seems normal can be loud and harmful to your hearing. Take
precautions by adjusting the volume control on your radio to a safe sound
level before your hearing adapts to it.
To help avoid hearing loss or damage:
0 Adjust the volume control to the lowest setting.
0 Increase volume slowly until you hear comfortably and clearly.
NOTICE:
Before you add any sound equipment to your vehicle -- like a
tape player, CB radio, mobile telephone or two-way radio -- be
sure you can add what you want.
If you can, it’s very important
to do
it properly Added sound equipment may interfere with the
operation
of your vehicle’s engine, Delco@ radio or other
systems, and even damage them. And, your vehicle’s systems
may interfere with the operation of sound equipment that has
been added improperly.
So, before adding sound equipment, check with your dealer and
be sure to check Federal rules covering mobile radio and
telephone units.
158

Downloaded from www.Manualslib.com manuals search engine p_ Hydroplaning
Hydroplaning is dangerous. So much water can build up under your tires
that they can actually ride on the water. This can happen if the road is wet
enough and you’re going fast enough. When your vehicle is hydroplaning,
it has little or no contact with the road.
Hydroplaning doesn’t happen often. But
it can if your tires haven’t much
tread or if the pressure in one or more is low. It can happen
if a lot of
water is standing on the road. If you can see reflections from trees,
telephone poles, or other vehicles, and raindrops “dimple” the water’s
surface, there could be hydroplaning.
n
Hydroplaning usually happens at higher speeds. There just isn’t a hard
and fast rule about hydroplaning. The best advice is to slow down when it
-- is raining.
Some Other Rainy Weather Tips
Turn on your low-beam headlights -- not just your parking lights -- to
help make you more visible to others.
0 Besides slowing down, allow some extra following distance. And be
especially careful when you pass another vehicle. Allow yourself more
clear room ahead, and be prepared to have your
view restricted by
road spray.
0 Have good tires with proper tread depth. (See “Tires” in the Index.)
195

Downloaded from www.Manualslib.com manuals search engine TOLL-FREE HOTLINE
Roadside Service represents the spirit of luxury leadership at Cadillac
Motor Car Division. We hope the need never arises, but
if it does,
Roadside Service
is there for you!! Roadside Service covers you on the
road,
far from home, all day and night, weekends and holidays.
THERE ARE
NO MEMBERSHIP OR ENROLLMENT CHARGES.
Any Cadillac is eligible under this program.
- ROADSIDE SERWCE A VAZLABILITY -
TYPE
OF ASSISTANCE
Phone Advisor
Dealer Technician
Towing
Battery Jump Start
Lockout Assistance
Fuel Delivery
DAILY INCLUDING
HOLIDAYS
24 Hours
8 a.m. - 12 midnight
24 hours
Cadillac Roadside Service
is just one of your Cadillac Owner
Privilegessm that leads to peace
of mind.
1

Downloaded from www.Manualslib.com manuals search engine mat Will Roadside Service Cost You ? ? ?
There is no cost to call the toll-free Roadside Service number. Many
times Roadside Advisors
can assist you over the phone.
There
is no cost for Roadside Service if the repair is under warranty or
the provided service is one of the covered Emergency Road Services.
If a dealership Service Technician travels to your location, and t\
he
$emir
is not covered under warranty, there is a nominal service fee to
cover
the technician's travel to and from your location. Labor is
charged at one and
half times the Cadillac dealership retail labor rate,
with a
30 minute minimum. There is also a charge for any parts used
and a mileage fee if the technician travels beyond 30 miles.
How Do You Pay For Roadside Service ? ? ?
Payment is due at the time services are performed if it is determined
they are non-warranty related. Payment may be made by cash, personal
check or
any major credit card honored by the participating Cadillac
dealership, tow service or locksmith.
In some instances where warranty determination cannot be made, the
charges
must still be paid. Retain the bill and submit it to an authorized
Cadillac dealership Service Department for review. If the repair\

is
determined to be covered by warranty the dealer will expedite
reimbursement directly to you.
II
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Downloaded from www.Manualslib.com manuals search engine mere Is Roadside Service Available ? ? ?
Wherever you drive in the United States or Canada, an advisor is
available to assist you over the phone. If needed, a dealer technician
will travel to your location within a 30 miles/50 kilometers radius, of a
participating Cadillac dealership.
If beyond this radius, we will arrange
to have your
car towed to the nearest Cadillac dealership.
How Do You Reach Roadside Service ? ? ?
Dial the toll-free Roadside Service number: 11800-882-1112. An
experienced Roadside Service Advisor will assist you and request the
following information:
0
0
0
0
A description of the problem
Name, home ad&ess, home telephone number
Location
of your Cadillac, and number you are
cailing from The model year, vehicle identification number,
and date
of delivery
d...
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I
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Downloaded from www.Manualslib.com manuals search engine For prompt assistance, please have the following information available to give the
Consumer Relations Representative:
- Your name, address and home and business telephone numbers
- Vehicle Identification Number (this is available from the vehicle registration
or title, or the plate attached to
the left top of the instrument panel and visible
through the windshield.)
- Dealership name and location
- Vehicle delivery date and present mileage
- Nature of concern
In order to give
your inquiry prompt attention, please call the appropriate toll free
number listed. However, if you wish to write Cadillac, please send all
correspondence to the respective United States, Canada or GM Overseas Central
Office address listed
on the following page.
When contacting Cadillac, please remember that your problem will likely be
resolved in the dealership, using dealership facilities, equipment and personnel.
That is why we suggest you follow Step One first.
CUSTOMER ASSISTANCE FOR THE HEARING OR
SPEECH IMPAIRED
To assist owners who have hearing difficulties, Cadillac has instal\
led special
Telecommunication Devices for the Deaf
(TDD) equipment in its Consumer
Relations Center. Any hearing or speech impaired customer who has access to a
TDD or a conventional teletypewriter (TTY) can communicate with Cadillac by
dialing: 1-800-TDD-CMCC. (TDD users in Canada can dial
1-800-263-3830).
STATE WARRANTY ENFORCEMENT LAWS
Laws in many states permit owners to obtain a replacement vehicle or a refund of
the purchase price under certain circumstances. The provisions
of these laws vary
from state to state. To the extent allowed
by state law, General Motors requires
that you first provide
us with written notification of any service difficulty you have
experienced
so that we have an opportunity to make any needed repairs before
you are eligible for the remedies provided by these laws. Your written notification
should be sent to the Cadillac Customer Relations Center. Please see Page
XX for
the address.
c
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Downloaded from www.Manualslib.com manuals search engine GM PARTICIPATION IN BETTER BUSINESS BUREAU
MEDIATION/ARBITRATION PROGRAM*
Both Cadillac Motor Car Division and your Cadillac dealer are committed to
making sure you are completely satisfied with your new vehicle.
If a situation
arises where you feel your concern has not been adequately addressed, our
experience has shown that the Customer Satisfaction Procedure described on
Page
1 is very successful.
There may be instances where an impartial third-party can assist in arriving at a
solution to a disagreement regarding vehicle repairs or interpretation of the New
Vehicle Limited Warranty. To assist in resolving these disagreements, Cadillac
voluntarily participates in BBB
AUTO LINE.
BBB AUTO LINE is an out-of-court program administered by the Better
Business Bureau system to settle disputes between customers and automobile
manufacturers. This program
is available free of charge to customers who own or
lease a GM vehicle.
If you are not satisfied after following the Customer Satisfaction Procedure, you
may contact the BBB using the toll-free telephone number or the address listed
below:
BBB AUTO LINE
Council of Better Business Bureaus
4200 Wilson Boulevard
Suite
800
Arlington, Virginia 22203
Telephone
1-800-955-5 100
To file a claim, you will be asked to provide your name and address, your Vehicle
Identification Number (VIN), and a statement
of the nature of your complaint.
Eligibility is limited by vehicle age and mileage, and other factors.
We prefer that you utilize the Customer Satisfaction Procedure before you resort
to AUTO LINE, but you may contact the BBB at any time. The BBB will attempt
to resolve the complaint by serving as an intermediary between you and Cadillac.
If this mediation is unsuccessful, an informal hearing will be scheduled where
eligible customers may present their case to an impartial third-party arbitrator.
The arbitrator will make a decision which you may accept or reject. If you accept
the decision, GM will be bound by that decision. The entire dispute resolution
procedure should ordinarily take about forty days from the time you file a claim
until a decision is made.
Some state laws may require you to use this program before filing a claim with a
state-run arbitration program or in the courts. For further information, contact
the BBB or the Cadillac Consumer Relations Center.
NOTE: This program may not be available in all states, depending on state law.
General Motors reserves the right to change eligibility limitations andor to
discontinue its participation in this program. -
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Downloaded from www.Manualslib.com manuals search engine - the model year before ordering an index if you are interested in buying PSPs
pertaining to a current model year vehicle.
Some PSPs pertaining to a particular model year vehicle may be published on later
- years, and these would be listed in the later year’s index. When you order an index
for a model year that is
not over yet, we’ll send you the most recently published
quarterly issue. You can specify an index for an earlier model year, but not before
1991.
Cut out the order form, fill it out, and mail it. We will see to it that an index is
mailed to you. There is no charge for indexes for the 1991- 1994 model years.
-
-
Toll-Free Telephone Number
If you want an additional ordering form for an index or a subscription, just call
I_ toll-free and we’ll be happy to send you one. Automated recording equipment
will take your name and mailing address. The number to call is
1-800-551-4123.
Copies at Participating Dealers
Copies of Indexes and individual PSPs are at your Cadillac dealership. You can
A VERY IMPORTANT REMINDER: These PSPs are meant for technicians.
They are not meant for the ‘do-it-yourselfer’. Technicians have the equipment,
tools, safety instructions, and training to do a job quickly and safely.
I_ ask to see them.
Cadillac reserves the right to change these procedures without notice after
November, 1991.
Cadillac Owner’s Manuals and Service Publications
You can get these by using the order form. Additionally, past model Owner’s
__ Manuals and Service Information Manuals are available for a minimum of ten
model years and frequently much longer. Credit card orders may be placed using
the toll-free number 1-800-782-4356. High quality three hole punched
looseleaf copies of out of print older model manuals ar available, also. You may
receive a free listing
of either by using the order form. -
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