1993 PONTIAC GRAND-PRIX service

Customer Assistance Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are
important to your dealer and Pontiac.
Normally, any concern with the sales
transaction or the operation
of your
vehicle will be resolved by your dealer’s
Sales or Service Departments.
Sometimes, however, despite the best
intentions
of all concerned,
misunderstandings can occur. If your
concern has not been resolved to your
satisfaction, the following steps should
be taken:
STEP ONE: Discuss your concern
with a member of dealership
management. Complaints can often be
quickly resolved at that level. If the
matter has already been reviewed with
the Sales, Service, or Parts Manager,
contact the owner of the dealership or
the General Manager.
STEP TWO: If after contacting a
member of Dealership Management, it
appears your concern cannot be
resolved by the dealership without
further help, contact the Pontiac
Customer Assistance Center by calling
1-800-PM-CARES. In Canada, contact
GM
of Canada Customer Assistance
Centre in Oshawa by calling
1-800-263-3777 (English) or
1-800-263-7854 (French).
In Mexico, call
(525) 254-3777. In
Puerto Rico or
U.S. Virgin Islands, call
1-809-763-1315. In all other overseas
locations, contact GM International
Export Sales in Canada by calling
1-416-644-4112. For
prompt assistance, please have the
following information available to give
the Customer Assistance Representative:
Your name, address, telephone
Vehicle Identification Number (This
number
is available from the vehicle
registration or title, or the plate
attached to the left top of the
instrument panel and visible through
the windshield.)
Dealership name and location
Vehicle delivery date and present
Nature of concern
mileage
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Customer Assistance Information
a11
Security While You Travel (CONT.)
For prompt and efficient assistance
when calling, please provide the
following information to the advisor:
Location of vehicle
Telephone number of your location
Vehicle model, year and color
Mileage of vehicle
Vehicle identification number
Vehicle license plate number
While we hope that you never have the
occasion to use our service, it is added
security while travelling for you and
your family. Remember, we’re only a phone call away. Pontiac Roadside
Assistance-1-800-ROADSIDE or
1-800-762-3743.
-
31 6
Service Publications
Information on how to obtain Product
Service Publications and Indexes as
described below
is applicable only in the
fifty U.S. states (and the District of
Columbia) and only for cars and light
trucks with GVWR less than
10,000
pounds (4 536 kg).
In Canada, information pertaining to
Product Service Bulletins and Indexes
can be obtained by writing to:
General Motors of Canada Limited
Service Publications Department
1908 Colonel Sam Drive
Oshawa, Ontario
L1H 8P7 Pontiac regularly sends
its dealers
useful service bulletins about Pontiac products. Pontiac monitors product
performance in the field. We then
prepare bulletins for servicing our
products better. Now, you can get these
bulletins too.
Bulletins cover various subjects. Some
pertain to the proper use and care of
your vehicle. Some describe costly
repairs. Others describe inexpensive
repairs which, if done on time with the
latest
parts, may avoid future costly
repairs. Some bulletins tell a technician how to repair a new or unexpected
condition. Others describe a quicker
way to fix your vehicle. They can help a
technician service your vehicle better.
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Customer Assistance Information
How You Can Get an Index
Indexes are published periodically.
Most of the PSP’s which could
potentially apply to the most recent
Pontiac models will be listed in the
most recent publication for that model
year. This means you may want to wait
until the end of the model year before
ordering an index, if you are interested
in buying PSP’s pertaining to a current
model year car or truck.
Some PSP’s pertainirig to a particular
model year vehicle may be published in
later years, and these would be listed in
the later year’s index. When you order
an index for a model year that is not
over yet, we’ll send you the most
recently published issue. Check the
order form for indexes for earlier model
years. Cut
out the order form, fill it out, and
mail it in. We will then see to it that an
index is mailed to you. There is no
charge for indexes for the 1990-1993
model years.
Toll-Free Telephone Number
If you want an additional order form for
an index, just call toll-free and we’ll be
happy to send you one. Automated
recording equipment will take your
name and mailing address. The number
to call is 1-800-551-4123.
A Very Important Reminder
These PSP’s are meant for technicians.
They are not meant for the “do-it-
yourselfer.’’ Technicians have the
equipment, tools, safety instructions,
and know-how to do a job quickly and
safely.
Pontiac Service Publications
You can get these by using the
following order form.
Pontiac Division service manuals are intended for use by professional,
qualified technicians. Attempting
repairs or service without the
appropriate training, tools, and
equipment could cause injury to you or
others and damage to your vehicle that
may cause it not to operate properly.
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1993 PONTIAC SERVICE PUBLICATIONS ORDERING INFORMATION
The following publications covering the operation and sewicing of pur vehicle can be purchased by filling out the Sewice Publications Order Form
in this book and mailing it with your check, money order or credit card information to Helm, Incorporated (address listed below).
CURRENT PUBLICATIONS FOR 1993 PONTIAC GRAND PRlX
PRODUCT SERVICE PUBLICATIONS
Product Service Publications (PSP’s), are bulletins, letters \
and articles
published for trained dealer service personnel. See Service Publica-
tions listed previously in this section.
A curnulati!& index is published quarterly during the current model
year. The indexes list all PSP’s published by Pontiac in the model year.
PSP Index
Year Form Number Price
1993 PSPI-93-P . ............... ... Free
1992 PSPI-92-P.
.......... .............. Free
1991 PSPI-91-P
........... .............. Free
1990 PSPI-90-P..
............................ Free
NOTE: Form Numbers for individual Product Service Publications may
be found in the PSP Index. Prices are
$4.00 for the first PSP and $2.00
for each additional PSP on the same order.
PSP Bound Bulletin Book (Complete Year Bulletins)
Year Description Form Number Price
1991 All PSP’S .................... S-91-PSP-4 15.00
1990
All PSP’S .................... S-90-PSP-4 a00
For subscription information call Helm, Incorporated. *+a =+. 8
SERVICE MANUALS
Service Manuals have the diagnosis, repair and overhaul information
on engines, transmission, axle, suspension, brakes, electrical, steer-
ing, body, etc.
Model Form Number Price
1993 Pontiac Grand Prix
............. S-9310-W $43.00
‘Please specify special body or engine types on order form. Write
information in the Form Number column. For example: Turbo,
Convertible.
OWNER’S INFORMATtON
Owner publications are written directly for owners and intended to pro-
vide basic operational information about the vehicle. The Owner’\
s
Manual includes the Maintenance Schedule for all models.
1993 Pontiac Grand Prix Owner’s Manual
In Portfolio: Includes Porffolio, Owner‘s Manual and Warranty Booklet.
1993 Pontiac Grand Prix STE In-Portfolio
. ,10202987 $15.00
1993 Pontiac Grand Prix
LESE In-Portfolio .lo202986 $15.00
Without Portfolio: Includes Owner’s Manual.
1993 Pontiac Grand Prix Without Portfolio
, .lo193594 $11 .OO
CURRENT & PAST MODEL ORDER FORMS
Service Publications are available for current and past model Pontiac
vehicles. To request an order form, please specify year and model
name
of vehicle. Credit Card Orders ONLY 1-800-782-4356
Address
all inquiries to:
HELM, INCORPORATED
P.0. Box 07130
Detroit, MI 48207
For information and inquiries call: (313) 883-1430
U
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PONTIAC SERVICE PUBLICATIONS ORDER FORM
NOTE: Please complete form below (Print or Type) and MAIL To:
mm !;+g . , >...
Post Office Box 07130, Detroit, Michigan 48207
.;-- 7 ; ,: >T> .=.
ORDER TOLL FREE
'.%.-.
.Minimum Credit Card Order $10.00
For card "'Ider Orders Only) If further information is needed, write Helm or call (313) 883-1430.
1-800-782-4356
(Monda -Frida 8~30 A.M.-~:oo P.M. EST) ORDER INFORMATION NOT AVAILABLE THROUGH THE TOLL FREE NUMBER.
NOTE: Dealers and Companies please provide dealer or company na\
me, and
also the name of the person to whose attention the shipment should be sent. For purchases outside U.S.A. please write to the above address for quotation.
1
L
(CUSTOMER NAME) (ATENTION)
(STREET ADDRESS-NO P.O.
BOX NUMBERS) (APT. NO.)
I (CIPI) (STATE) (ZIP CODE) AREA
( DAYTIME TELEPHONE NO. CODE
TOTAL MATERIAL
0 Check or Money Michigan Purchasers Order payable to add 4% sales tax Helm, Inc. (USA funds on!,- do not Handling Charge $3.50
sendcas ) Canadian Postage/ $6.50
MasterCard
0 VISA
Account
Number:
Expiration
1- m] Check here if your billing Date molyr:
(CUSTOMER SIGNATURE)
'
Handlinp [US. Funds)
GRAND TOTAL - 3
address is different from your
shipping address shown.
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PONTIAC SERVICE PUBLICATIONS ORDER FORM
NOTE: Please complete form below (Print or Type) and MAIL TO:
mm
Post Office Box 07130, Detroit, Michigan 48207
I ORDER TOLL FREE *Minimum Credit Card Order $10.00
NOTE: Dealers and Companies please provide dealer or company name, an\
d
also the name of the person to whose attention the shipment should be sent. For purchases outside U.S.A. please write to the above address for quotation.
Account
m]
A
(CUSTOMER NAME) (ATTENTION)
(STREET ADDRESS-NO P.O.
BOX NUMBERS) (APT. NO.)
(CIPI) (STATE) (ZIP CODE)
DAYTIME TELEPHONE NO. CODE Expiration ml
Check here if your billing
Date rnolyr: address isdifferent frornyour
shipping address shown.
CUSTOMER SIGNATURE)
I
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Filling Your Tank .................. 215. 277
Fuels with Alcohol
......................... 213
Gage
................................................ 97
In Foreign Countries
...................... 214
Requirements
................................ 213
Fuels in Foreign Countries
............... 214
Low Fuel Warning Light
.................. 98
Fuses & Circuit Breakers ................ 270
Gages Coolant Temperature
...................... 99
Fuel
................................................... 97
Voltmeter
....................................... 102
Gain Control
..................................... 132
Gas Station Information
................. 336
Gasoline ............................................ 213
Gasoline Tank,
Filling Your
........................... 215, 277
Gear Positions (see
Shifting the
Transaxle)
Gearshift Lever
(see
Shifting the Transaxle)
Glove Box ........................................... 50
Graphic Equalizer (see Audio Systems)
Halogen Bulbs ....................... 237. 280
HazarYd Warning Flashers
................. 184
Headlights
........................................... 78
Headlight
& Taillight. Removing
and
Replacing
....................... 239. 244. 280
Aim. Adjusting
............................... 238
Aim. Checking
............................... 237
Flash-to-Pass
.................................... 80
High-Low Beam Changer ............... 79
“On” Reminder ................................ 78
Replacement
........................... 239, 244
Replacement Bulbs ....................... 280
Wiring
............................................. 275
Head Restraints
.................................. 13
Head-Up Display (HUD) ................ 110
Heater
............................................... 117
Heater, Engine Block ................. 56, 223
High Beams
............................... 79, 158
Highway Hypnosis .......................... 167
Hill and Mountain Roads
................ 168
Hills, Parking on .............................. 169
Hood Release
.................................... 216
Safety Warning
.............................. 217
Warning, Overheated Engine
....... 195
Hearing or
Speech Impaired
............ 31 1
Horn ................................................... 69
Hot Engine.
Safety Warnings
..... 193. 195.217. 232
HUD (Head-Up Display) ................ 110
Hydraulic Clutch .............................. 229
Hydroplaning
................................... 161
Identification Engine
............................................. 269
Label. Service
Parts ....................... 269
Number. Vehicle (VIN Code)
....... 268
68
Sand. Mud. Ice or Snow 208
Key
................................................... 44
Positions ........................................... 52
Idling Your Engine
If You’re
Stuck: In
Ignition
.............................
...............
Indicator Lights (see Warning Lights)
Infant Restraint (see Child Restraints)
Inflation. Tires 255
Inside Rearview Mirror
............... 81. 83
Instrument Panel 92
Instrument Panel Clusters
................. 94
Instrument Panel Intensity Control
... 80
Instrument Panel Warning Lights ..... 95
.................................
...............................
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Index
Jack. Tire ........................................ 200
Jump Starting
................................... 185
Key Finder ......................................... 49
Key Release Button
........................... 53
Keyless Entry System
......................... 46
Keys
..................................................... 44
Lane Change Indicator
.................... 71
Lap-Shoulder Safety Belt
................... 20
Front. Automatic
...................... 20. 24
Rear
................................................. 25
Use by Children .......................... 28. 37
Latches. Seatback
............................... 14
Leather. Cleaning
............................. 264
Lighter
................................................. 87
Lights Check Gauges
................................ 104
Courtesy
........................................... 82
Fog Lights
......................................... 80
Front Light Bar
.............................. 244
Headlights
................ 78, 237, 239, 244
Illuminated Entry
............................. 83
Daytime Running ............................. 79 Mini-Quad
.............................. 237. 280
“On” Reminder ................................ 78
Reading
....................................... 81. 82
Rear Light Bar
................................ 251
Removing
& Replacing
Bulbs
........................................... 239
Replacement Bulbs
....................... 280
Shift
.................................................. 63
Taillights
......................... 78, 250, 281
Turn Signal
...................... 71, 246, 247
Warning Lights
................................ 95
Loading Your Vehicle
................ 91, 252
Lock Finder
......................................... 49
Locks, Door
........................................ 45
Locks, Remote Control
...................... 46
Long Distance Driving
.................... 166
Low Battery ..................................... 10 1
Low Coolant Warning Light .............. 99
Low Fuel Warning Light
................... 98
Lubricants & Fluids ......................... 278
Luggage Carrier
................................. 91
Maintenance
Materials
......................................... 278
Record
............................................ 306 Replacement
Parts
......................... 284
Schedule
......................................... 287
Services. Scheduled
....................... 290
When Trailer Towing ..................... 181
Malfunction Indicator Lamp ............ 104
Maintenance Record
........................ 306
Manual Front Seat
.............................. 10
Manual Transaxle
Adding Fluid
................. 229. 276. 278
Checking Fluid
.............................. 228
Parking
............................................. 67
Shifting
............................................ 62
Starting Your Engine
....................... 54
Master Cylinder. Brake
........... 234. 278
Methanol in Gasoline
...................... 213
Mileage Indicator
Mirrors
(see Odometer G Speedometer)
Convex Outside ............................... 83
Inside Manual Day/Night ................ 83
Inside Manual Day/Night
with Reading Lights
..................... 81
Manual Remote Control .................. 84
Power Remote Control
................... 84
Visor Vanity
..................................... 85
Mountain Driving
............................ 168
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