Customer Assistance lnfomatmn
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Customer Satisfaction Procedure
Your satisfaction and goodwill are
important to your dealer and
Oldsmobile. Normally, any problems
with the sales transaction or the
operation
of your vehicle will be
resolved
by your dealer's Sales or
Service Departments. Sometimes,
however, despite the best intentions
of
all concerned, misunderstandings can
occur.
If your concern has not been
resolved
to your satisfaction, the
following
steps should be taken:
STEP ONE: Discuss your problem with
a member
of dealership management.
Complaints can often be quickly
resolved at that level.
If the matter has
already been reviewed with the Sales, Service or
Parts Manager, contact the
owner
of the dealership or the General
Manager.
STEP TWO: If after contacting a
member of Dealership Management,
it
appears your problem cannot be
resolved
by the dealership without
further help, contact the Oldsmobile
Customer Assistance Network by calling
In Canada, contact GM of Canada
Customer Assistance Center in Oshawa
by calling 1-800-263-3777 (English) or
1-800-263-7854 (French).
In Mexico, call 254-17-86. In Puerto
Rico or
U.S. Virgin Islands, call
1-809-763-1315. In all other overseas
locations, contact GM International
Export Sales in Canada
by calling
1-800-442-6537.
1-416-644-4112,
For prompt assistance, please have the
following
information available to give
the Customer Assistance Representative:
Your name, address, telephone
number
Vehicle Identification Number (This is
available from the vehicle registration
or title,
or the plate attached to the left
top
of the instrument panel and visible
through the windshield.)
Dealership name and location
Vehicle delivery date and present
Nature of problem
mileage
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