1993 CHEVROLET TRACKER service

DATE ODOMETER
READING SERVICED BY MAINTENANCE PERFORMED
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I
Part 8
Here you will find out how to
contact Chevrolet/Geo
if you
need assistance. This part also
tells you
how to obtain service
publications and
how to report
any safety defects.
Customer Assistance
Information
Customer Satisfaction Procedure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 12
GM Participation in Better Business Bureau MediatiodArbitration Program
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 13
Reporting Safety Defects to the United States Government . . . . . . . . . . , . . . . . . .3 15
Reporting Safety Defects to the Canadian Government . . . . . . . . . . . . . . . . . . . . .3 16
Reporting Safety Defects to General Motors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 16
Chevrolet/Geo Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 17
Service Publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 18
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Customer Assistance Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and
Chevrolet/Geo. Normally, any problems
with
the sales transaction or the
operation of your vehicle will be
resolved by your dealer’s Sales or
Service Departments. Sometimes,
however, despite the best intentions of
all concerned, misunderstandings can
occur. If your concern has not been
resolved to your satisfaction, the
following steps should be taken:
STEP ONE - Discuss your problem
with a member of dealership
management. Complaints can often be
quickly resolved at that level.
If the matter has already been reviewed with
the Sales, Service, or Parts Manager,
contact
the owner of the dealership or
the General Manager.
STEP TWO - If after contacting a
member of Dealership Management, it
appears your problem cannot be
resolved by the dealership without
further help, contact the Chevrolet/Geo
Customer Assistance Center by calling
1-800-222-1020. In Canada, contact GM
of Canada Customer Assistance Center
in Oshawa by calling 1-800-263-3777
(English) or 1-800-263-7854 (French).
In Mexico, call 254-1 7-86, In Puerto
Rico or
U.S. Virgin Islands, call
1-809-763-13 15. In all other overseas
locations, contact GM International
Export Sales in Canada by calling
For prompt assistance, please have
the
following information available to give
the Customer Assistance Representative:
Your name, address, telephone
Vehicle Identification Number (This is
available from the vehicle registration
or title, or the plate attached
to the
left top of
the instrument panel and
visible through the windshield.)
1-416-644-41 12.
number
Dealership name and location
Vehicle delivery date and present
mileage
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L
rn Chevrolet/Geo Roadside
Assistance
Program
To enhance Chevrolet/Geo’s strong
commitment to customer satisfaction,
Chevrolet/Geo
is excited to announce
the establishment of the Chevrolet/Geo
Roadside Assistance Center. As the
owner of a 1993 Chevrolet/Geo,
membership
in Roadside Assistance is
free.
Roadside Assistance is available 24
hours a day, 365 days a year, by calling
This toll-free number will provide you
over-the-phone roadside assistance with
minor mechanical problems.
If your
problem cannot be resolved over the
phone, our advisors have access to a
1
-800-CHEV USA
( 1-800-243-8872). nationwide networ
.k of ( jealer
recommended service providers. The
following services are available:
Towing
Locksmith
Tire Repair
Glass Replacement
Rental car or taxi
Additional services as necessary
The Roadside Assistance Center uses
companies that will provide you with
quality and priority service. When
roadside services are required, our
advisors will explain any payment
obligations that may be incurred for
utilizing outside services. For
prompt assistance when calling,
please have the following available
to
give to the advisor:
Vehicle Identification Number
License plate number
Vehicle color
Vehicle location
Telephone number where you can be
Vehicle mileage
Description of problem
reached
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Customer Assistance Information
Please refer to the Roadside Assistance
brochure inside your portfolio for
full
program details.
In Canada please consult your GM
dealer regarding availability of Roadside Assistance.
Service Publications
Information on how to obtain Product
Service Publications and Indexes as
described below
is applicable only in the
fifty U.S. states (and the District of
Columbia) and
only for cars and light
trucks with GVWR less than
10,OOO
pounds (4 536 kg).
In Canada, information pertaining to
Product Service Bulletins and Indexes
can be obtained by writing to:
General Motors
of Canada Limited
Service Publications Department
1908 Colonel Sam Dr.
Oshawa, Ontario
L1H 8P7
Chevrolet/Geo regularly sends its
dealers useful service bulletins about Chevrolet/Geo products.
Chevrolet/Geo
monitors product performance in the
field. We then prepare bulletins for
servicing
our products better. Now, you
can get these bulletins too.
Bulletins cover various subjects. Some
pertain to the proper use and care of
your vehicle. Some describe costly
repairs. Others describe inexpensive
repairs which, if done on time with the
latest parts, may avoid future costly
repairs. Some bulletins tell a technician
how to repair a new or unexpected
condition. Others describe a quicker way
to fix your vehicle. They can help a
technician service your vehicle better.
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Customer Assistance Information
Some PSP’s pertaining to a particular
model year vehicle may be published in
later years, and these would be listed in
the later year’s index. When you order
an index for a model year that is not
over yet, we’ll send you the most
recently published issue. Check the
ordering form
for indexes for earlier
model years.
Cut out the ordering form, fill it out,
and mail it in. We will then see to it that
an index is mailed to you. There is no
charge for indexes
for the 1990-1 993
model years.
Toll-Free Telephone Number
If you want an additional ordering form
for an index
or a subscription, just call
toll-free and we’ll
be happy to send you
one. Automated recording equipment
will take your name and mailing
address, The number to call is
1-800-551-4123.
A VERY IMPORTANT REMINDER:
These PSP’s are meant for technicians.
They are
not meant for the
‘ ‘do-it-yourselfer. ” Technicians have the
equipment, tools, safety instructions,
and know-how to
do a job quickly and
safely.
ChevroletGeo Service Publications
You can get these by using the order
form.
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Customer Assistance Information
1993 CHEVROLET/GEO SERVICE PUBLICATIONS ORDERING INFORMATION
The following publications covering the operation and servicing of your vehicle can be purchased by filling out the Service Publications Order Form
in this book and mailing it with your check, money order or credit card information to Helm. Incormrated (address listed below).
CURRENT PUBLICATIONS FOR 1993 GEO TRACKER
PRODUCT SERVICE PUBLICATIONS
Product Service Publications (PSP’s), are bulletins, lettersand articles
published for trained dealer service personnel. See Service Publica-
tions listed previously in this section.
A cumulative index is published quarterly during the current model
year. The indexes list all PSP’s published by Chevrolet in the model year.
PSP Index and Summaries
Year Form Number Price
1992 PSPI-92 .............................. Free
1991 PSPI-91..
.............................. Free
1990 PSPI-90
............................... Free
NOTE: Form Numbers for individual Product Service Publications may
be found in the PSP Index. Prices are $4.00 for the first PSP and $2.00
for each additional PSP on the same order.
PSP Bound Bulletin Book (Complete Year Bulletins)
Year Description Form Number Price
1991 All PSP’S .................... PSP-91-4 40.00
1990 All PSP’S
.................... PSP-90-4 40.00
For subscription information call Helm, Incorporated.
SERVICE MANUALS
Service Manuals have the diagnosis, repair and overhaul information
on engines, transmission, axle, suspension, brakes, electrical, steer-
ing, body, etc.
Model rorm Number Price
1993 Geo Tracker
.................. ST-377-93 $43.00
‘Please specify special body or engine types on order form. Write
information in the Form Number column. For example: Turbo,
Convertible.
OWNER’S INFORMATION
Owner publications are written directly for owners and intended to pro-
vide basic operational information about the vehicle. The Owner’s
Manual includes the Maintenance Schedule for all models.
1993 Geo Tracker Owner’s Manual
In Portfolio:
Includes Porffolio, Owner’s Manual and Warranty Booklet.
1993 Geo Tracker In-Portfolio
.......... .lo213040 $15.00
Without Portfolio: Includes Owner’s Manual.
1993 Geo Tracker Without Portfolio
..... ,10213056 $11.00
CURRENT & PAST MODEL ORDER FORMS Address all inquiries to: HELM, INCORPORATED
Service Publications are available for current and past model PO. Box 07130
ChevroletlGeo vehicles. To request an order form, please specify year Detroit,
MI 48207
and model name of vehicle.
Credit Card Orders ONLY 1-800-782-4356
For information and inquiries call: (313) 883-1430
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CHEVROLET/GEO SERVICE PUBLICATIONS ORDER FORM
NOTE: Please complete form below (Print or Type) and MAIL TO:
Post Office Box 07130, Detroit, Michigan 48207
ORDER TOLL FREE *Minimum Credit Card Order $10.00 --
(NOTE: For credit Card "Older Orders Only) If further information is needed, write Helm or call Dl>] 883-1330. -
1-800-782-4356
(Monday-Friday 8:30 A.M.-~:oo P.M. EST) ORDER INFORMATION NOT AVAILABLE THROUGH THE TOLL FREE NUMBER.
PUBLICATION FORM NUMBER" ITEM DESCRIPTION VEHICLE MODEL NAME QTY.
T
0
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