1993 CHEVROLET SUBURBAN phone

Many people read their owner’s manual from beginning to end when they first
receive their new vehicle. This will help you learn about the \
features and
controls for your vehicle.
In this manual, you’ll find that pictures and words
work together to explain things quickly.
INDEX: A good place to look for what you need is the index in back of the
manual. It’s an alphabetical list of all that’s in the manual, and the page
number where you’ll find it.
SECTIONS 1-6: Each section of this manual begins with a brief list of its
contents,
so you can often find at a glance if a section contains the
information you want.
SECTION 7: This section covers the maintenance required for your vehicle.
SECTION 8: This section includes important information about reporting safet\
y
defects and gives you details about the Roadside Assistance program. You
will also find customer satisfaction phone numbers (including customer
satisfaction numbers for the hearing and speech impaired),
as well as the
mediationlarbitration procedure. We’ve also included ordering information for
service publications in this section.
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Hydroplaning doesn’t happen often. But it can if your tires haven’t much tread
or
if the pressure in one or more is low. It can happen if a lot of water is
standing on the road. If you can see reflections from trees, \
telephone poles, or other vehicles, and raindrops “dimple” the water’s s\
urface, there could be hydroplaning.
Hydroplaning usually happens on higher speed roads. There just isn’t a hard
and fast rule about hydroplaning. The best advice is to slow \
down when it is
raining, and be careful.
Some Other Rainy Weather Tips
Turn on your headlights-not just your parking lights-to help ma\
ke you
more visible to others.
Look for hard-to-see vehicles coming from behind. You may want to use
your headlights even in daytime
if it’s raining hard.
Besides slowing down, allow some extra following distance. And \
be
especially careful when you pass another vehicle. Allow yourself\
more
clear room ahead, and be prepared to have your view restricted\
by road spray.
If the road spray is so heavy you are actually blinded, drop back.
Don’t pass until conditions improve. Going more slowly is be\
tter than
having an accident.
Use your defogger
if it helps.
Have good tires with proper tread depth. (See “Tires” in\
the Index.)
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Tips
You’ll
If you
on Driving in Fog
get caught in fog, turn your headlights on low beam, even in daytime.
see-and be seen-better. Use your fog lights
if your vehicle has them.
Don’t use your high beams. The light will bounce
off the water droplets that
make up fog and reflect back at you.
Use your defogger. In high humidity, even
a light buildup of moisture on the
inside of the glass
will cut down on your already limited visibility. Run your
windshield wiper and washer occasionally. Moisture can build up \
on the
outside glass, and what seems to be fog may actually be moist\
ure on the
outside of your windshield.
Treat dense fog as an emergency. Try to find a place
to pull off the road. Of
course you want to respect another’s property, but you might\
need to put
something between you and moving vehicles-space, trees, telephone\
poles,
a private driveway, anything that removes you from other traffi\
c.
If visibility is near zero and you must stop but are unsure whet\
her you are
away from the road, turn your lights
on, start your hazard warning flasher,
and sound your horn at intervals or when you hear approaching \
traffic.
Pass other vehicles in fog only
if you can see far enough ahead to pass
safely. Even then, be prepared to delay your pass if you susp\
ect the fog is
worse up ahead.
If other vehicles try to pass you, make it easy for them.
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Customer Assistance Information
-
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your dealer and Chevrolet.
Normally, any concern with the sales transaction or the operati\
on of your
vehicle will be resolved by your dealer’s Sales or Service \
Departments. Sometimes, however, despite the best intentions of all concerned\
, misunderstandings can occur.
If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE -Discuss your concern with a member of dealership
management. Complaints can often be quickly resolved at that le\
vel.
If the
matter has already been reviewed with the Sales, Service, or P\
arts Manager,
contact the owner of the dealership or the General Manager.
STEP TWO -If after contacting a member of Dealership Management, it
appears your concern cannot be resolved by the dealership without further
help, contact Chevrolet’s Customer Assistance Center by calling
1-800-222-1020. In Canada, contact the GM of Canada Customer Assistance
Center in Oshawa by calling 1-800-263-3777 (English) or 1-800-\
263-7854 (French).
In Mexico, call (525) 254-3777. In Puerto Rico or
U. S. Virgin Islands, call
1-809-763-1315. In all other overseas locations, contact GM International
Export Sales in Canada by calling 1-416-644-411 2
.
For prompt assistance, please have the following information ava\
ilable to give
the Customer Assistance Representative:
Your name, address, telephone number
Vehicle Identification Number (This is available from the vehicle
registration or title, or the plate attached
to the left top of the instrument
panel and visible through the windshield.)
Dealership name and location
Vehicle delivery date and present mileage
Nature of concern
We encourage you
to call the toll-free number listed previously in order to
give your inquiry prompt attention. However,
if you wish to write Chevrolet,
write
to: Chevrolet Motor Division, Chevrolet Customer Assistance Center, P.O.
Box 7047, Troy, MI 48007-7047.
A listing of all Chevrolet offices and offices outside the US. which can assist
you can also be found
in the warranty booklet. These services are not
available in Canada.
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To contact NHTSA, you may either call the Auto Safety Hotline tol\
l-free at
1-800-424-9393
(or 366-0123 in the Washington, DC area) or write to:
NHTSA,
U.S. Department of Transportation, Washington, D.C. 20590. You can
also obtain other information about motor vehicle safety from t\
he Hotline.
Reporting Safety Defects to the
Canadian Government
If you live in Canada, and you believe that your vehicle has \
a safety defect,
you should immediately notify Transport Canada, in addition to notifying
General Motors of Canada Limited. You may write to: Transport Canada at
Box 8880, Ottawa, Ontario K1G 3J2.
Reporting Safety Defects to General
Motors
In addition to notifying NHTSA (or Transport Canada) in a situation like this,
we certainly hope you’ll notify
us. Please call us at 1-800-222-1 020, or write:
Chevrolet Motor Division, Customer Assistance Center,
Post Office Box 7047,
Troy, Michigan 48007-7047. In Canada, please call us at 1-800-263-3777
(English)
or 1-800-263-7854 (French). Or, write: General Motors of Canada
Limited, Customer Assistance Center, 1908 Colonel Sam Drive, Osh\
awa,
Ontario L1H 8P7.
Chevmlet/Geo Roadside Assistance
To enhance Chevrolet’s strong commitment to customer satisfaction,\
Chevrolet
is excited to announce the establishment
of the ChevroletlGeo Roadside
Assistance Center. As the owner of a 1993 ChevroleVGeo, members\
hip in
Roadside Assistance is free.
Roadside Assistance is available
24 hours a day, 365 days a year, by calling
1-800-CHEV
USA (1 -800-243-8872). This toll-free number will provide you
over-the-phone roadside assistance with minor mechanical problems.\

If your
problem cannot be resolved over the phone, our advisors have a\
ccess to a
nationwide network of deater recommended service providers. The \
following
services are available:
Towing
Locksmith
Tire repair
Glass replacement
Rental car or taxi
Additional services as necessary
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The Roadside Assistance Center uses companies that will provide \
you with quality and priority service. When roadside services are required, our advisors
will explain any payment obligations that may be incurred for \
utilizing outside
services.
For prompt assistance when calling, please have the following a\
vailable
to
give the advisor:
Vehicle Identification Number
License plate number
Vehicle color
Vehicle location
Telephone number where you can be reached
Description of problem
Please refer
to the Roadside Assistance brochure inside your portfolio for full \
program details.
In Canada, call 1-800-268-6800 for details on Roadside Assistance.
Service Publications
Information on how to obtain Product Service Publications, Subscriptions and
Indexes as described below
is applicable only in the fifty US. states (and the
District of Columbia) and only for light trucks with
GWVR less than 10,000
pounds (4536 kg).
In Canada, information pertaining
to Product Service Bulletins and Indexes
can be obtained by writing to: General Motors of Canada Limited, Servi\
ce
Publications Department, 1908 Colonel
Sam Dr., Oshawa, Ontario L1 H 8P7.
Chevrolet regularly sends
its dealers useful service bulletins about Chevrolet
products. Chevrolet monitors product performance in the field. We then
prepare bulletins for servicing our products better. Now, you can get these
bulletins
too.
Bulletins cover various subjects. Some pertain to the proper use and care of
your vehicle. Some describe costly repairs. Others describe inex\
pensive
repairs which,
if done on time with the latest parts, may avoid future costly
repairs. Some bulletins tell a technician how
to repair a new or unexpected
condition. Others describe a quicker way
to fix your vehicle. They can help a
technician service your vehicle better.
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Most bulletins apply to conditions affecting a small number of cars or trucks.
Your Chevrolet dealer or a qualified technician may have to determine
if a
specific bulletin applies to your vehicle.
You can subscribe to all Chevrolet bulletins by calling Helm, Inc. at
1-800-782-4356. This way you’ll get them as they come out.
Individual PSP’s
If you don’t want to buy all the PSP’s issued by Chevrolet for all car and
truck models in the model year, you can buy individual PSP’s, such as those
which may pertain to a particular model.
To do this, you will first need to see
our index of
PSP‘s. It provides a variety of information. Here’s what you’ll find
in the index and how you can get one:
What You’// Find in the Index:
A list of all PSP’s published by Chevrolet in a model year (1989 or
later). PSP’s covering all models of Chevrolet cars or light trucks less
than 10,000 pounds (4536 kg)
GVWR are listed in the same index.
Ordering information so you can buy the specific PSP’s you may want.
Price information for the PSP’s you may want to buy.
How You Can Get an Index:
Indexes are published periodically. Most of the PSP’s which could potentially
apply to the most recent Chevrolet models will be listed in the most recent
publication for that model year. This means you may want to wait until the
end
of the model year before ordering an index, if you are interested in
buying PSP’s pertaining to a current model year truck.
Some PSP’s pertaining to a particular model year vehicle may be published in
later years, and these would be listed in the later year’s index. When you
order an index for a model year that is not over yet, we’\
ll send you the most
recently published issue. Check the ordering form for indexes f\
or earlier model
years.
Cut out the ordering form,
fill it out, and mail it in. We will then see to it that
an index is mailed to you. There is no charge for indexes fo\
r the 1989-1993 model years.
Toll-Free Telephone Number
If you want an additional ordering form for an index or a subscr\
iption, just
call toll-free and we’ll be happy to send you one. Automated recording
equipment will take your name and mailing address. The number to call is
1-800-551 -41 23.
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