1993 CADILLAC ELDORADO phone

Downloaded from www.Manualslib.com manuals search engine You could find out the hard way: when you have to slow, turn, move out
to pass
-- or if you get hit by a gust of wind. You could suddenly find
yourself out
of control.
Hydroplaning doesn’t happen often. But it can
if your tires haven’t much
tread or if the pressure in one or more
is low. It can happen if a lot of
water is standing on the road.
If you can see reflections from trees,
telephone poles, or other vehicles, and raindrops “dimple” the water’s
surface, there could be hydroplaning.
Hydroplaning usually happens at higher speeds. There just isn’t a hard
and fast rule about hydroplaning. The best advice
is to slow down when it
is raining, and be careful.
Some Other Rainy Weather Tips
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Turn on your headlights -- not just your parking lights -- to help make
you more visible to others.
Look
for hard-to-see vehicles coming from behind. You may want to
use your headlights even in daytime
if it’s raining hard.
Besides slowing down, allow some extra following distance. And be
especially careful when you pass another vehicle. Allow yourself more
clear room ahead, and be prepared to have your view restricted by
road spray.
If the road spray is so heavy you are actually blinded, drop
back. Don’t pass until conditions improve. Going more slowly is better
than having an accident.
Use your defogger if it helps.
Have good tires with proper tread depth. (See “Tires” in the Index.)
193

Downloaded from www.Manualslib.com manuals search engine Start your windshield wipers and washer, to help clear accumulated road
dirt. Slow down carefully.
Tips on Driving in Fog
If you get caught in fog, turn your headlights on low beam: (en In
daytime. You’ll see -- and be seen -- better. Use your fog lignts if your
vehicle has them.
Don’t use your high beams.
The light will bounce off the water droplets
that make up fog and reflect back at
you.
Use your defogger. In high humidity, even a light buildup of moisture on
the inside
of the glass will cut down on your already limited visibility. Run
your windshield wipers and washer occasionally. Moisture can build up
on the outside glass, and what seems to be fog may actually be moisture
on the outside of your windshield.
Treat dense fog as an emergency. Try to find a place to pull off the road,
Of course you want to respect another’s property, but you might need to
put something between you and moving vehicles
-- space, trees, telephone
poles,
a private driveway, anything that removes you from other traffic.
If visibility is near zero and you must stop but are unsure whether you are.
away from the road, turn your lights
on, start your hazard warning
flashers, and sound your horn at intervals or when you hear approaching
traffic.
Pass other vehicles
in fog only if you can see far enough ahead to pass
safely.
Even then, be preparcd to delay your pass if you suspect the fog is
worse up ahead. If other vehicles try to pass you, make it easy for them.
195

Downloaded from www.Manualslib.com manuals search engine For prompt assistance, please have the following information ava\
ilable to give the
Consumer Relations Representative:
- Your name, address and telephone number
- Vehicle Identification Number (This is available from the vehicle registration or . .
title, or the plate attached to the left top of the instrument panel and visible through
the windshield.)
- Dealership name and location
- Vehicle delivery date and present mileage
- Nature of problem
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-
In order to give your inquiry prompt attention, please call the appropriate \
toll free
number listed. However, if you wish
to write Cadillac, please send all correspon&nce to
the respective United States, Canada or GM Overseas Central Office address listed on
the following page.
-
When contacting Cadillac, please remember that your problem will likely be resolved in
the dealership, using dealership facilities, equipment and person\
nel. That is why we
suggest you follow Step One first. b.
c--.
CUSTOMER ASSISTANCE FOR THE HEARING OR
SPEECH IMPAIRED
To assist owners who have hearing difficulties, Cadillac has installed special TDD
(Telecommunication Devices for the Deaf) equipment in its consume!^ Relations
Center. Any hearing or speech impaired customer who has access
to a TDD or a
conventional teletypewriter ('TTY) can communicate with Cadillac by dialing:
1-800-TDD-CMCC. (TDD users in Canada can dial 1-800-263-3830).
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Downloaded from www.Manualslib.com manuals search engine GENERAL MOTORS OF CANADA REGIONAL OFFICES
CALGARY, AB T2P 3W7
4220 Blackfoot Trail
P.O. Box 2510 1-800-263-3777
MONTREAL, QUEBEC
H9R 4R2
5000 Trans-Canada Hwy.
Pointe Claire, Quebec
1-800-263-7854
TORONTO, ONTARIO M3C lJ1
1200 Eglinton Ave. E.
416-359-0588 1-800-263-3777
GENERAL MOTORS OFFICES OVERSEAS
FAR EAST
GM Overseas
Distribution Cop.
Roppongi Fuji Building
2-6 Nishiazabu 3-Chome
Minato-Ku
Tokyo, Japan 106
Telephone: 03-470-346 1
Telex: JAPAUTO 522776
DUBAI
GMODCDES Middle East
Dubai International Trade Centre
Level 30
P.O. Box 9233
Dubai, United Arab Emirates
Telex: 46542
GMGX EM
Regional Marketing Office
SAUDI ARABIA
GM Overseas
Distribution Corp.
P.O. Box 5784
Jeddah, 21432 Saudi Arabia
Telephone: 02-665-3380
Telex: 401748 GMOT SJ
EUROPE
GMODCDES Europe RMO
C/O GM Service GMBH
Postfach 1710
D-6090 Ruesselsheim
Federal Republic of Gennmy
Telephone: 6142-602319 or 312
Telex: 4182841 GMO
D
Fax: 6142-82632 or Code (02)
PUERTO RICO
U.S. VIRGIN ISLANDS
GM Overseas Distribution Corp.
Centro Commercial
Rio Piedras,
Puerto Rim
Mail: G.P.O. Box G4382
San Juan, Puerto Rim 00936
Telephone: 809-763-1315
Telex: 3450394
San Francisco
MEXICO
General Motors de Mexico
Consumer Relations Supervisor Service Department
Mexico 1,
D.F.
Telephone: 905-245-17-86
Telex: 1763 185 Apartado Postal 107-BIS
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Downloaded from www.Manualslib.com manuals search engine 1 GM PARTICIPATION IN BETTER BUSINESS BUREAU
MEDIATION/ARBITRATION PROGRAM*
t Our experience has shown that the Customer Satisfaction Procedure de\
scribed earlier in
this section has been very successful in achieving customer satisfact\
ion. If you have
discussed a concern with your Dealership management and have no\
t
been able to
resolve it, let us know. Questions and concerns are resolved most efficiently if you
telephone or write directly
to our offices as described. However, if you have not been
substantially satisfied, Caddlac wants you
to be aware of GM's voluntary participation
in ano-charge mediation/arbitration program called BBB
AUTO LINE. This prograrn
is administered by the Council of Better Business Bureaus through local Better Business
r Bureaus. It can resolve individual disputes involving vehicle repairs and th\
e
interpretation of your New Vehicle Limited Warranty.
We prefer that you not resort to BBB
AUTO LINE until after a final decision is made
. i under the Customer Satisfaction Procedure. However, you may fide\
a claim at any time
by contacting your local Better Business Bureau (BBB)
or calling the following 24 hour
toll-free number
to obtain the telephone number of your nearest BBB office:
I-
r I 1-800-955-5 100. For further information about filling a claim, you may also write to:
i
BBB AUTO LINE
Council of Better Business Bureaus
Suite
800
Arlington, Virginia 22203
'r 4200 Wilson Boulevard
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In order to file a claim, you will have to provide your name and address,\
the vehicle
identification number (VIN) of your vehicle, and a statement \
of the nature of your
complaint. BBB
staff may try to help resolve your dispute through mediation. If
mediation is not successful, or if you do not wish to participate in mediation, eligible
' customers may present their case to an impartial third party arbitrator at an informal
hearing. The arbitrator will render a decision in
your case, which you may accept or
f reject. If you accept a valid arbitrator decision, Cadillac will be bound \
by that decision
( The entire dispute settlement process should ordinarily take abo\
ut40 days from the time
you
file your complaint to the time a decision is rendered (or 47 days if you did not first
contact your dealership or Cadillac).
believe
it offers advantages over courts in most jurisdictions because it is fast, free of
charge, and informal (lawyers are not usually present, although you may retain one at
your expense
if you choose). Arbitrators make decisions based on the principles\
of
' fairness and equity. They arenotrequired to duplicate the functions of courts by strictly
applying state or federal law.
If you wish to go to court however, we do not require that
you first file a claim with BBB AUTO LINE ** unless state law provides otherwise.
i Whatever your preference may be, remember that if you are unhappy with the results of
BBB
AUTO LINE, you can still go to court because an arbitrator's decision is binding
on Cadillac but not on you unless you accept it.
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1, ' We encourage you to use this program before or instead of resorting to the courts. We
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Downloaded from www.Manualslib.com manuals search engine What You’ll find in the Index:
4 A list of all PSPs published by Cadillac in a model year (1990 or later). PSPs
covering all models of Cadillac cars are listed in the same index.
4 Ordering information so you can buy the specific PSPs you may want.
+ Price information for PSPs you may want to buy.
How You Can Get an Index:
Indexes are published periodically. Most of the PSPs which could potentially apply to
the most recent Cadillac models will by listed in the last quarterly publication for that
model year.
This means you may want to wait until the end of the model year before
ordering an index, if you are interested in buying
PSPs pertaining to a current model year
vehicle.
Some
PSPs pertaining to a particular model year vehicle may be published on later
years, and these would
be listed in the later year’s index. When you order an index for a
model year that is not over yet, we’ll send you the most recently published qu\
arterly
issue. You can specify an index for
an earlier model year, but not before 1990.
Cut out the order form, fill it out, and mail it. We will see to it that an index is mailed to
you. There is no charge for indexes for the 1990-1993 model years.
Toll-Free Telephone Number
If you want an additional ordering form for an index or a subscription, just call toll-free
and we’ll
be happy to send you one. Automated recording equipment will take \
your
name
and mailing address. The number to call is 1-800-5514123.
Copies at Participating Dealers
Copies of Indexes and individual PSPs are at your Cadillac dealership. You can ask to
see them.
A VERY IMPORTANT REMINDER: These PSPs are meant for technicians. They are
not meant for
the ‘do-it-yourselfer’. Technicians have the equipment, tools, safety
instructions, and training
to do a job quickly and safely.
Cadillac reserves the right to change these procedures without \
notice after November,
1991.
Cadillac Owner’s Manuals and Service Publications
You can get these by using the order form. Additionally, past model Owner’s Ma\
nuals
and Service Information Manuals are available for a minium of ten model years and
frequently much longer. Credit card orders may
be placed using the toll-free number
1-800-7824356. High quality copies of out of print older model manuals ar av\
ailable,
also. You may receive
a free listing of either by using the order form. -
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Downloaded from www.Manualslib.com manuals search engine c
NOTE: Please fill in order form- and MAIL TO:
Cadillac Service Publications
Post Office Box 07130, Detroit, Michigan 48207
ORDER TOLL FREE: 1-800-782-4356
(NOTE: For Credit Card Holder Orders Only)
Monday-Friday 8:30 A.M. -6:OO P.M. EST
*Minimum Credit Card Order $10.00 If funher information is needed, write to the address shown above or call (313) 863-1430. Material
cannot be returned for credit without receiving advance authorization within 14 days of delivery. On returns, a re-stocking fee may be applied against the original order.
PUBLICATION FORM NUMBER'
VEHICLE MODEL PRICE' NAME I YEAR QTY. EACH TOTAL PRICE
.:Prices are subject to change without notice and without incurring obligation.
appropriate bulletin numbers. Thew numbers may
be found in the PSP Index. Your Orders for Individual Product Service Publicalions cannot be lilled without the
first Product Service Publication costs
$3.0000; each additional PSP costs $1.00.
Orders will
be rnalled within 10 days ol receipt. Please allow adequate time lor postal service.
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NOTE: Dealers and Companies please provide dealer or company na\
me, and also the name of the person
to whose attention the shipment should be sent. For purchases outs\
ide U.S.A. please write to the above
address for quotation.
(CUSTOMER NAME) (ATTENTION)
(STREET ADDRESS-NO P.O. BOX NUMBERS) (APT. NO.)
(CITY) (STATE) (ZIP CODE) DAYTIME TELEPHONE
NO. CODE
F
Check or Money Order payable to Helm, Inc. (USA funds only - do not send cash.)
[7 Mastercard 0 VISA
Account Number:
Expiration
m m 0 Check here if your billing address is diflerent Date molyr: from your shipping address shown.
(CUSTOMER SIGNATURE)
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Camper. %wing A .................................. 211
Capacities. Fluid ................................... 349
Carbon Monoxide In Exhaust ...................... 91. 209
Cassette ’Iiipe Player. Care Of Your ................... 160
Cassette %pe Systems .............................. 156
Cautions. Safety ...................................... 1
CB Radio. Adding A ............................. 152. 326
Cellular Telephone. Adding A ..................... 152. 326
Center Console ..................................... 70
Center Mounted High Stop Lamp Bulb. Replace ........ 298
Central Door Unlocking System ....................... 66
Chains. Tire ....................................... 314
Change The Oil. When To ........................... 273
Changing A Flat Tire ............................... 247
Charge Light. Battery ............................... 127
Chassis Lubrication ................. See Maint . Book. p.18
Checking The Brake Fluid
.............................. 290. 291
The Engine Oil Level ............................ 268
The Power Steering Fluid ......................... 285
The ’Ransaxle Huid .............................. 277
Things Under The Hood .......................... 264
Your Restraint Systems ............................ 60
Your Safety Belt Systems ........................... 60
Checks. Service Station ............... See Maint . Book. p.8
Chemical Paint Spotting
............................. 323
Child Restraint. Securing ............................. 47
Child Restraints ..................................... 44
Children And Safety Belts ............................ 41
Cigarette Lighter ................................... 118
CircuitBreakers ................................... 327
City Driving ....................................... 196
Cleaner. Air ....................................... 275
Cleaning Aluminum Wheels
............................... 321
Fabric .......................................... 316
Glass .......................................... 319
Viiyl or Leather ................................. 318
Safety Belts ..................................... 319
The Inside Of Your Cadillac ....................... 316
The Outside Of Your Cadillac ..................... 320
The Power Antenna .............................. 161
The Top of the Instrument Panel ................... 319
The Underbody Of Your Car ...................... 322
The Windshield and Wiper Blades .................. 320
Weatherstrips ................................... 321
Clock. Setting The .................................. 160