1993 CADILLAC ELDORADO service

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Page 364 of 398

CADILLAC ELDORADO 1993 10.G Owners Manual Downloaded from www.Manualslib.com manuals search engine I!_ CERTFEDJ A L
I
We employ technicians certified by the
National Institute for
AUTOMOTIVE SERVICE
EXCELLENCE
Let us show you their

Page 367 of 398

CADILLAC ELDORADO 1993 10.G Owners Manual Downloaded from www.Manualslib.com manuals search engine r-
!OWNER ASSTSTANCE
This section will explain how to contact Cadillac if you need assistance. It also tells you
how to obtain service

Downloaded from www.Manualslib.com manuals search engine r-
!OWNER ASSTSTANCE
This section will explain how to contact Cadillac if you need assistance. It also tells you
how to obtain service publications and how to report any safety defects.
This section includes the following:
r
‘r i
Customer Satisfaction Procedure
Zone and Central Office Addresses Customer Assistance for HearindSpeech Impaired
MediatiodArbitration Program
Reporting Safety Defects
Product Service Publications
(PSPs)
Owner’s Manuals and Service Manuals
CUSTOMER SATISFACTION PROCEDURE
li Your satisfaction and goodwill are important to your dealer and to Cadillac. Normally,
. my problems with the sales transaction or the operation of your vehicle will be resolved
by your dealer’s Sales or Service Departments. Sometimes, how\
ever, despite the
best
intentions of all concerned, misunderstandings can occur. If your concern has not been
resolved to
your satisfaction, the following steps should be taken:
STEP ONE- Discuss your problem with a member of dealership management.
Satisfaction can often be quickly obtained at that level. If the matter has already been
reviewed with
the Sales, Service or Parts Manager, contact the General Manager or
owner of the dealership.
r STEP TWO -If after contacting a member of Dealership Management, it appears
your problem cannot be resolved by the dealership without further help, contact the
Cadillac Consumer Relations Center
24 hours per day by calling 1-800458-8006 or
In Canada, contact GM of Canada Customer Assistance Center in Oshawa by calling
1 1-800-263-3777 (ENGLISH). In Quebec, the French language mhumber is
In Mexico, call 1-900-254-1746, In Puerto Rico, U.S. virgin Islands, call
1-809-763-1315.
In all other overseas locations, contact GM International Export
Sales
in Canada by calling 14164444112.
r if you have an Allant6 call 1-800-ALLANT& i
1-800-263-7854.
b
r
6
1

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CADILLAC ELDORADO 1993 10.G Owners Manual Downloaded from www.Manualslib.com manuals search engine ZONE AND CENTRAL OFFICE ADDRESSES
r
n
CENTRAL OFFICES
UNITED STATES
Consumer Relations Center
Cadillac Motor Car Division
2860

Page 370 of 398

CADILLAC ELDORADO 1993 10.G Owners Manual Downloaded from www.Manualslib.com manuals search engine GENERAL MOTORS OF CANADA REGIONAL OFFICES
CALGARY, AB T2P 3W7
4220 Blackfoot Trail
P.O. Box 2510 1-800-263-3777
MONTREAL, QUEBEC
H9R

Page 373 of 398

CADILLAC ELDORADO 1993 10.G Owners Manual Downloaded from www.Manualslib.com manuals search engine r- i
I4
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r
SERVICE PUBLICATIONS
Informationonhow to obtain Produet Service Publ&iti~, subscriptions, Indexes and
summaries as de

Downloaded from www.Manualslib.com manuals search engine r- i
I4
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SERVICE PUBLICATIONS
Informationonhow to obtain Produet Service Publ&iti~, subscriptions, Indexes and
summaries as describedbelow is applicable only in the fifty US. states (and the District
fo Columbia) and only for cars
and light lrucks with GVWR less than 10,OOO pounds
(4 536 kg).
In Canada, information pertaining to Product Service Bulletins and Indexes can be
obtained by writing to: General Motors of Canada Limited, Service Publications
Department,
1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7.
Cadillac regularly sends its dealers useful service bulletins about Cadillac products.
Cadillac monitors product performance in the field. We
then prepare bulletins for
servicing our products better, Now, you can get these bulletins too.
Bulletins cover various subjects. Some pertain to the proper use and care of your
vehicle. Some describe costly repairs. Others describe inexpensiv\
e repairs which,
if
done on time with the latest parts, may avoid future costly repairs. Some bulletins tell a
technician how
to repair a new or unexpected condition. Others describe a quicker way
to
fix your vehicle. They can help a technician service your vehicle better.
Most bulletins apply to conditions affecting a small number of vehicles Your Cadillac
dealership
or a qualified technician may have to determine if a specific bulletin applies
to your vehicle.
You can subscribe
to all Cadillac bulletins. This way you’ll get them as they come out.
You can wait a while and get an index to
the bulletins. You can also get individual
bulletins. However, you’ll need the index to identify
them.
Subscriptions
You can subscribe to all Cadillac Product Service Publications (PSPs). This will include
bulletins for
dl cars sold by Cadillac and will not be limited to PSPs applicable to any
particular model. When you buy a subscription, you will receive the PSPs in periodic
mailings shortly aftex they come out. A subscription costs $100.00 U.S. ($110.00
including a special binder) and it entitles you to all PSPs published by Cadillac during
that model year. You can purchases a subscription by sending a\
check or money order
to
Cadillac Service Publications, Post Office Box 07130, Detroit, Michigan 48027, along
with
the order form located on page 15. Your may get additions subscription ordering
forms by calling the toll-free number shown in this section or your can find them at
participating dealerships.
Individual PSPs
If you don’t want to buy all the PSPs issued by Cadillac for all models in the mo\
del year,
you can buy individual PSPs such
as those which may pertain to a particular model. To
do this, you will fit need to see our index of PSPs. It provides a variety of information.
Here’s what you’ll
find in the index and how you can get one.

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CADILLAC ELDORADO 1993 10.G Owners Manual Downloaded from www.Manualslib.com manuals search engine What You’ll find in the Index:
4 A list of all PSPs published by Cadillac in a model year (1990 or later). PSPs
covering all model

Downloaded from www.Manualslib.com manuals search engine What You’ll find in the Index:
4 A list of all PSPs published by Cadillac in a model year (1990 or later). PSPs
covering all models of Cadillac cars are listed in the same index.
4 Ordering information so you can buy the specific PSPs you may want.
+ Price information for PSPs you may want to buy.
How You Can Get an Index:
Indexes are published periodically. Most of the PSPs which could potentially apply to
the most recent Cadillac models will by listed in the last quarterly publication for that
model year.
This means you may want to wait until the end of the model year before
ordering an index, if you are interested in buying
PSPs pertaining to a current model year
vehicle.
Some
PSPs pertaining to a particular model year vehicle may be published on later
years, and these would
be listed in the later year’s index. When you order an index for a
model year that is not over yet, we’ll send you the most recently published qu\
arterly
issue. You can specify an index for
an earlier model year, but not before 1990.
Cut out the order form, fill it out, and mail it. We will see to it that an index is mailed to
you. There is no charge for indexes for the 1990-1993 model years.
Toll-Free Telephone Number
If you want an additional ordering form for an index or a subscription, just call toll-free
and we’ll
be happy to send you one. Automated recording equipment will take \
your
name
and mailing address. The number to call is 1-800-5514123.
Copies at Participating Dealers
Copies of Indexes and individual PSPs are at your Cadillac dealership. You can ask to
see them.
A VERY IMPORTANT REMINDER: These PSPs are meant for technicians. They are
not meant for
the ‘do-it-yourselfer’. Technicians have the equipment, tools, safety
instructions, and training
to do a job quickly and safely.
Cadillac reserves the right to change these procedures without \
notice after November,
1991.
Cadillac Owner’s Manuals and Service Publications
You can get these by using the order form. Additionally, past model Owner’s Ma\
nuals
and Service Information Manuals are available for a minium of ten model years and
frequently much longer. Credit card orders may
be placed using the toll-free number
1-800-7824356. High quality copies of out of print older model manuals ar av\
ailable,
also. You may receive
a free listing of either by using the order form. -
8

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CADILLAC ELDORADO 1993 10.G Owners Manual Downloaded from www.Manualslib.com manuals search engine SERVICE MANUALS
(AVAILABLE AFTER SEITEM-BER,
1m))
-
PRICE
EACH
$SQ.Oo.;
45.00
45.00
55.00
7.00
FREE
-
-
-
-
-
MODEL YEAR

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CADILLAC ELDORADO 1993 10.G Owners Manual Downloaded from www.Manualslib.com manuals search engine I PRODUCT SERVICE PUBLICATIONS INDEXES PRICE EACH
FORM
NO.
H-2655
H-2755
H-2855
H-2955
H-2652B
H-2752B
H-2852B
H-2952B
MODEL
YEA

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