1993 CADILLAC DEVILLE phone

Downloaded from www.Manualslib.com manuals search engine GENERAL MOTDRS OF CANADA REGIONAL OFFICES
CALGARY, AB T2P 3W7
4220 Blackfoot Trail
P.O. Box 2510
1-800-263-3777
MONTREAL, QUEBEC
H9R 4R2
5000 Trans-Canada Hwy.
Pointe Claire, Quebec
1-800-263-7854 TORONTO, ONTARIO
M3C lJ1
1200 Eglinton Ave. E.
416-359-0588
1-800-263-3777
GENERAL MOTORS OFFICES OVERSEAS
FAR EAST
GM Overseas
Distribution
Corp.
Roppongi Fuji Building
2-6 Nishiazabu 3-Chome
Minato-Ku
Tokyo, Japan
106
Telephone: 03-470-346 1
Telex: JAPAUTO J22776
DUBAI GMODCDES
Middle East
Dubai International Trade Centre
Level
30
P.O. Box 9233
Dubai, United Arab Emirates
Telex:
46542 GMODC EM
Regional Marketing Office
SAUDI ARABIA
GM Overseas
Distribution Corp.
P.O. Box 5784
Jeddah, 21432 Saudi Arabia
Telephone:
02-665-3380
Telex: 401748 GMOT SJ
EUROPE
GMODCflES
Europe RMO
C/O GM Service GMBH
Postfach 1710
D-6090 Ruesselsheim
Federal Republic of Germany
Telephone:
6142-602319 or 312
Telex: 4182841 GMO D
Fax: 6142-82632 or Code (02)
PUERTO
RICO
U.S. VIRGIN ISLANDS
GM Overseas Distribution Corp.
Centro Commercial
Rio Piedras. Puerto
Rim
Mail: G.P.O. Box G4382
San Juan, Puerto Rim 00936
Telephone: 809-763-1315
Telex: 3450394
san Francisco
MEXICO
General Motors de Mexico
Consumer Relations Supervisor
Service Department
Mexico
1, D.F.
Telephone: 905-245-17-86
Telex: 1763 185
Apartado Postal 107-BIS
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Downloaded from www.Manualslib.com manuals search engine .- GM PARTICIPATION IN BETTER BUSINESS BUREAU
MEDIATION/ARBITRATION PROGRAM*
Our experience has shown that the Customer Satisfaction Procedure described earlier in
this section has been very successful in achieving customer satisfact\
ion. If you have
discussed a concern
with your Dealership management and have not been able to
resolve it, let us know. Questions and concerns are resolved most efficiently if you
telephone or write directly
to our offices as described. However, if you have not been
substantially satisfied, Cadillac wants you
to be aware of GM's voluntary participation
in a nocharge mediatiodarbitration program called BBB AUTO LINE. This program
is administered by thecouncil of Better Business Bureaus through 1ocalBetterBusiness
Bureaus. It can resolve individual disputes involving vehicle repairs and th\
e
interpretation of your New Vehicle Limited Warranty.
We prefer that you not resort to BBB
AUTO LINE until after a final decision is made
under the Customer Satisfaction Procedure. However, you may file\
a claim at any time by contacting your local Better Business Bureau (BBB)
or calling the following 24 hour
toll-free number
to obtain the telephone number of your nearest BBB office:
1-800-955-5100. For further information about filling a claim, you may also wr\
ite to:
BBB AUTO LINE
Council of Better Business Bureaus
4200 Wilson Boulevard
Suite
800
Arlington, Virginia 22203
In order to file a claim, you will have to provide your name\
and address, the vehicle identification number (VIN) of your vehicle, and a statement of the nature of your
complaint. BBB staff may
try to help resolve your dispute through mediation. If
mediation is not successful, or if you do not wish to participate in mediation, eligible
customers may present their case
to an impartial third party arbitrator at an informal
hearing. The arbitrator will render a decision
in your case, which you may accept or
reject.
If you accept a valid arbitrator decision, Cadillac will be bound \
by that decision
The entire dispute settlement process should ordinarily take about
40 days from the time
you file your complaint to the time a decision is rendered (or
47 days if you did not first
contact your dealership or Cadillac).
We encourage you to
use this program before or instead of resorting to the courts. We
believe it offers advantages over courts
in most jurisdictions because it is fast, free of
charge, and informal (lawyers are
not usually present, although you may retain one at
your expense if you choose). Arbitrators make decisions based on the principles of
fairness and equity. They are not required to duplicate the functions o\
f courts by strictly
applying state or federal law.
If you wish to go to court however, we do not require that
you first file a claim with BBB
AUTO LINE ** unless state law provides otherwise.
Whatever your preference may
be, remember that if you are unhappy with the results of
BBB
AUTO LINE, you can still go to court because an arbitrator's decision is binding
on Cadillac but not on you unless
you accept it.

Downloaded from www.Manualslib.com manuals search engine What You’ll find in the Index:
# A list of all PSPs published by Cadillac in a model year (1990 or later). PSPs
covering all models of Cadillac cars are listed in the same index.
+ Ordering information so you can buy the specific PSPs you may want.
+ Price information for PSPs you may want to buy.
How You Can Get an Index:
Indexes are published periodically. Most of the PSPs which could potentially apply to
the most recent Cadillac models will by listed in the last quarterly publication for that
model year. This means you may want
to wait until the end of the model year before
ordering
an index, if you are interested in buying PS Ps pertaining to a current model year
vehicle.
Some
PSPs pertaining to a particular model year vehicle may be published \
on later
years, and these would
be listed in the later year’s index. When you order an index \
for a
model year that is not over yet, we’ll send you the most \
recently published quarterly
issue. You can specify an index for
an earlier model year, but not before 1990.
Cut out the order form, fill it out, and mail it. We will see to it that an index is mailed to
you. There is no charge for indexes for the 1990-1993 model years.
Toll-Free Telephone Number
If you want an additional ordering form for an index or a subscription, just call toll-free
and we’ll
be happy to send you one. Automated recording equipment will take your
name and mailing address. The number to call is
1-800-551-4123.
Copies at Participating Dealers
Copies of Indexes and individual PSPs are at your Cadillac dealership. You can ask to
see them.
A VERY IMPORTANT REMINDER: These PSPs are meant for technicians. They are
not meant for the ‘do-it-yourselfer’. Technicians have the \
equipment,
tools, safety
instructions, and training
to do a job quickly and safely.
Cadillac reserves the right
to change these procedures without notice after November,
1991.
Cadillac Owner’s Manuals and Service Publications
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You can get these by using the order form. Additionally, past \
model Owner’s Manuals
and Service Information Manuals are available for a minimum of ten model years and
frequently much longer. Credit card orders may
be placed using the toll-free number
1-800-782-4356. High quality copies of out of print older model manuals ar available,
also. You may receive a free listing of either by using the order form. ~
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Downloaded from www.Manualslib.com manuals search engine .
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Cables. Battery. Starting With ........................
Capacities. Fluid ...................................
Car Jack Instructions ...............................
Camper. Towing A ..................................
226
217
338 247
Carbon Monoxide In Exhaust
...................... 89. 216
Care and Cleaning
of Phaeton Top .................... 321
Cassette Tape Player. Care
Of Your ................... 163
Cassette Tape Systems
.............................. 148
Cautions. Safety
...................................... 1
CB Radio. Adding A ............................. 144. 327
Center High Mounted Stop Lamp Bulb Replacement
.... 297
Cellular
Telephone. Adding A
..................... 144. 327
Center Passenger Position
............................ 35
Central Door Unlocking System
....................... 64
Chains. Tire
....................................... 314
Change The Oil. When To
........................... 272
Changing A Flat Tire
............................... 247
Charge. Battery. Warning Light
....................... 126
Checking Chassis Lubrication
.................. See Maint . Book. p.8
Service Station ................... See Maint . Book. p.8
The Brake Fluid
................................. 285
The Engine Oil Level
............................ 268
The Power Steering Fluid
......................... 281
The Transaxle Fluid
.............................. 275
Things Under The
Hood .......................... 266
Your Restraint Systems
............................ 56
Your Safety Belt Systems ........................... 10
Chemical Paint Spotting ............................. 324
Child Restraint. Securing
.. .. .......................... 44
Child Restraints
..................................... 42
Children And Safety Belts
............................ 39
Cigarette Lighter
...................................
Circuit Breakers ...................................
CityDriving .......................................
Cleaner. Air .......................................
Cleaning
Fabric
..........................................
Glass ..........................................
Leather And Vinyl ...............................
Safety Belts .....................................
The Inside Of Your Cadillac .......................
The Outside Of Your Cadillac .....................
The Power Antenna ..............................
PhaetonTop ....................................
116
328
201
274
316
320
318
321
319
316
320 164
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Downloaded from www.Manualslib.com manuals search engine .
Maplights ......................................... 107
Markings. Pavement ................................ 174
Master Cylinder. Brake .............................. 284
Matching Transmitters ............................... 66
Methanol In Gasoline ............................... 261
Mileage Indicator .................................. 119
Mirrors. Front Seat Vanity ........................... 111
Mirrors. Inside Daymight ........................... 109
Mirrors. Outside ................................... 111
Mist. Driving In .................................... 199
Mobile Telephone. Adding A ...................... 144. 327
Monitors. Lamp .................................... 108
Mountain Driving .................................. 206
MTBE In Gasoline ................................. 262
Mud. If You’re Stuck In ............................. 257
N
“N” (Neutral) Gear Position .......................... 80
New Vehicle “Break-In” .............................. 74
Night. Driving At ................................... 193
Night Vision ....................................... 194
Notices About Damage ................................ 2
0
Occupant Restraint .................................. 10
Octane Required For Your Car ....................... 261
Odometer And Speedometer ......................... 118
Odometer. Trip .................................... 119
Off (Ignition Key Position) ............................ 74
Off Road Recovery ................................. 189
Oil. Engine ........................................ 268
Oil. When To Change Your Engine .................... 272
Oil Life Indicator ................................... 133
Oil Light .......................................... 127
OilQuality ........................................ 272
Oil Thickness (Viscosity) ............................ 270
Operation In Foreign Countries ...................... 263
Outside Air ....................................... 137
Outside Mirrors .................................... 111
Overdrive. Automatic ................................ 80
Overheating. Engine ................................ 236
Owner Checks & Services ............ See Maint . Book. p.26
Operating Record .................. See Maint . Book. p.44
Overheated Engine Coolant. Warning Light For ......... 125
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