1993 BUICK CENTURY Owners Manual

Section E: Maintenance Record
After the scheduled services are performed, record the
date, odometer reading and who performed the service in
the columns indicated. When completing the Maintenance Performed column, insert the numbers from the Schedule I or Schedule 11 maintenance charts which
correspond to the maintenance performed. Also, you should retain all maintenance receipts. Your owner
information portfolio is
a convenient place to store them.
DATE ODOMETER
READING SERVICED BY MAINTENANCE PERFORMED
295
-
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I MAINTENANCE PERFORMED '
I DATE I READING
ODOMETER I
SERVICED BY
2%
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DATE ODOMETER
READING SERVICED BY MAINTENANCE PERFORMED
297
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DATE ODOMETER
READING SERVICED BY MAINTENANCE PERFORMED
298
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nhrt 8 Customer Assistance Information
Here you will find out how to contact Buick if you need assistance\
. This part also tells you how to obtain service
publications and how
to report any safety defects .
Part 8 includes:
Customer Satisfaction Procedure ........................................................ 300
Customer Assistance for the Hearing or Speech Impaired ..................................... 301
Reporting Safety Defects .............................................................. 302
Servicelblications .................................................................. 303
PublicationsOrderForm .............................................................. 305
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lustomer Satisfaction Procedure
Your satisfaction and goodwill are important to your
dealer and Buick. Normally, any problems with the sales
transaction or the operation of your vehicle will be
resolved by your dealer’s Sales or Service Departments.
Sometimes, however, despite the best intentions of all
concerned, misunderstandings can occur. If your concern
has not been resolved to your satisfaction,
the following
steps should be taken:
STEP ONE: Discuss your problem with a member of
dealership management. Complaints can often be quickly
resolved at that level. If the matter has already been
reviewed with the Sales, Service, or
Parts Manager, contact
the owner of the dealership or the General Manager.
STEP TWO: If after contacting a member of Dealership
Management; it appears your problem cannot be resolved
by the dealership without further help, contact the
Customer Assistance Center by calling 1-800-521-7300. In
Canada, contact GM of Canada Customer Assistance
I
Center in Oshawa by calling 1-800-263-3777 (English) or
1-800-263-7854 (French).
In Mexico, call 254-17-86. In herto
Rico or U.S. Virgin
Islands, call 1-809-763-1315. In all. other overseas
locations, contact
GM International Export Sales in
Canada by calling 1-416-644-4112.
For prompt assistance, please have the following information
available to give the Customer Assistance Representative:
Your name, address, telephone number.
Vehicle Identification Number (This is available from
the vehicle registration or title, or the plate attached to
the left top of the instrument panel and visible through
the windshield.)
Dealership name and location
Vehicle delivery date and present mileage
Nature of problem
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In order to give your inquiry prompt attention, pleasedl
the toll-free number listed above. However, if you wish
to
write Buick, write to:
Buick Motor Division Customer Assistance Center
902 E. Hamilton Avenue
Flint, Michigan
48550
A listing of all Buick Zone Offices and offices outside the
U.S. which can assist you can also be found in the
warranty booklet.
When contacting Buick, please remember that your
problem will likely be resolved in the dealership, using
the dealership’s facilities, equipment and personnel. That is why
we suggest you follow Step One first if you have a
problem.
. .
Customer Assistance for the Hearing or
Speech Impaired
To assist owners who have hearing difficulties, Buick has
installed special TDD (Telecommunication Devices for
the Deaf) equipment in its Customer Assistance Center.
Any hearing or speech impaired customer who has
access
to a TDD or a conventional teletypewriter (TTY)
can communicate with Buick by dialing: 1-800-TD-
BUICK. (TDD users in Canada can dial
1-800-263-3830.)
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REPORTING SAFETY DEFECTS To THE
UNITED STATES GOVERNMENT
If you believe that your vehicle has a defect which could
cause a crash or could cause injury or death, you should
immediately inform the National Highway Traffic Safety
Administration (NHTSA), in addition to notifying General Motors.
If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists in \
a
group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved in
individual problems between you, your dealer, or
General Motors.
To contact NHTSA, you may either call the Auto Safety
Hotline toll-free at
1-800-424-9393 (or 366-0123 in the
Washington, D.C. area) or write to:
NHTSA
U.S. Department of Transportation
Washington, D.C.
20590
You can also obtain other information about motor
vehicle safety from the Hotline.
REPORTING SAFETY DEFECTS To THE
CANADIAN GOVERNM%NT
If you live in Canada, and you believe that your vehicle
has a safety defect, you should immediately notify
Transport Canada in addition to notifying General
Motors of Canada Limited. You may write to:
Transport Canada at
Box 8880
Ottawa, Ontario K1G 3J2.
REPORTING SAFETY DEFECTS To
GENERAL MOTORS
In addition to notifying NHTSA (or Transport Canada) in
a situation like this, we certainly hope you’ll notify us.
Please call us at
1-800-521-7300, or write:
Buick Motor Division
Customer Assistance Center
902 E. Hamilton Avenue
Flint, Michigan
48550
In Canada, please call us at 1-800-263-3777 (English) or
1-800-263-7854 (French). Or, write:
General Motors of Canada Limited
Customer Assistance Center
1908 Colonel Sam Drive
Oshawa, Ontario L1H
8P7
302
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