GMC Sierra/Sierra Denali 2500 HD/3500 HD Owner Manual (GMNA-
Localizing-U.S./Canada-16908340) - 2024 - CRC - 12/7/22
382 Vehicle Care
{Warning
To avoid death, serious injury,
or property damage, before dinghy
towing the vehicle, always disconnect and
secure the negative battery cable and
cover the negative battery post and cable
with a non-conductive material. If the
battery is left connected or the battery
cable contacts the post, the Electric
Parking Brake may activate during
towing, which could cause a crash.
8. Disconnect the negative (–) battery cable. See “Negative Battery Cable
Disconnection” inBattery - North
America 0327.
9. Shift the transmission to P (Park).
Caution
If the steering column is locked, vehicle
damage may occur.
10. Move the steering wheel to make sure the steering column is unlocked.
11. Keep the remote key outside of the vehicle and manually lock the doors.
Access the vehicle by using the key in
the door lock. See Door Locks022. Disconnecting the Towed Vehicle
Before disconnecting from the tow vehicle:
1. Park on a level surface. Secure the vehicle with wheel blocks.
2. Reconnect the negative (–) battery. See Battery - North America 0327.
3. Turn on the vehicle. With your foot off the brake pedal, press and hold ENGINE
START/STOP for five seconds until the
green light comes on in the button. See
Ignition Positions 0216.
4. Set the parking brake. See Electric
Parking Brake 0234.
5. Disconnect from the tow vehicle.
6. Shift the transmission to N (Neutral).
7. Shift the transfer case to 2
m(Two-Wheel
Drive High). When the shift to 2
m
(Two-Wheel Drive High) is complete, the
light in the instrument cluster will stop
flashing and stay lit. See
Four-Wheel-Drive Light 0125.
8. Start the engine. Check that the vehicle is in 2
m(Two-Wheel Drive High) by
starting the engine and shifting the
transmission to D (Drive) and then to
R (Reverse). There should be movement
of the vehicle while shifting. 9. Shift the transmission to P (Park) and
turn off the vehicle.
10. Release the parking brake and remove the wheel blocks.
11. Reset any lost presets.
The outside temperature display will
default to 0 °C (32 °F) but will reset with
normal usage.
Dolly Towing
GMC Sierra/Sierra Denali 2500 HD/3500 HD Owner Manual (GMNA-
Localizing-U.S./Canada-16908340) - 2024 - CRC - 12/7/22
390 Vehicle Care
Vinyl/Rubber
If equipped with vinyl floor and rubber floor
mats, use a soft cloth and/or brush
dampened with water to remove dust and
loose dirt. For more thorough cleaning, use
a mild soap and water solution.
{Warning
Do not use cleaners that contain silicone,
wax-based products, or cleaners that
increase gloss on vinyl/rubber floor and
mats. These cleaners can permanently
change the appearance and feel of the
vinyl/rubber and can make the floor
slippery. Your foot could slip while
operating the vehicle, and you could lose
control, resulting in a crash. You or
others could be injured.
Fabric/Carpet/Suede
Start by vacuuming the surface using a soft
brush attachment. If a rotating vacuum
brush attachment is being used, only use it
on the floor carpet. Before cleaning, gently
remove as much of the soil as possible:
.Gently blot liquids with a paper towel.
Continue blotting until no more soil can
be removed.
.For solid soils, remove as much as
possible prior to vacuuming.
To clean: 1. Saturate a clean, lint-free colorfast cloth with water. Microfiber cloth is
recommended to prevent lint transfer to
the fabric or carpet.
2. Remove excess moisture by gently wringing until water does not drip from
the cleaning cloth.
3. Start on the outside edge of the soil and gently rub toward the center. Fold the
cleaning cloth to a clean area frequently
to prevent forcing the soil into the
fabric.
4. Continue gently rubbing the soiled area until there is no longer any color
transfer from the soil to the cleaning
cloth.
5. If the soil is not completely removed, use a mild soap solution followed only
by plain water.
If the soil is not completely removed, it may
be necessary to use a commercial upholstery
cleaner or spot lifter. Test a small hidden
area for colorfastness before using a commercial upholstery cleaner or spot lifter.
If ring formation occurs, clean the entire
fabric or carpet.
After cleaning, use a paper towel to blot
excess moisture.
Cleaning High Gloss Surfaces and Vehicle
Information and Radio Displays
Use a microfiber cloth on high gloss surfaces
or vehicle displays. First, use a soft bristle
brush to remove dirt that can scratch the
surface. Then gently clean by rubbing with a
microfiber cloth. Never use window cleaners
or solvents. Periodically hand wash the
microfiber cloth separately, using mild soap.
Do not use bleach or fabric softener. Rinse
thoroughly and air dry before next use.
Caution
Do not attach a device with a suction cup
to the display. This may cause damage
and would not be covered by the vehicle
warranty.
GMC Sierra/Sierra Denali 2500 HD/3500 HD Owner Manual (GMNA-
Localizing-U.S./Canada-16908340) - 2024 - CRC - 12/7/22
Service and Maintenance 395
Additional Required Services–Normal
Service
Every 12 000 km (7,500 mi)
.Check engine oil level and oil
life percentage. If needed, change engine
oil and filter, and reset oil life system. Or
when the CHANGE ENGINE OIL SOON
message displays, have the engine oil
and filter changed within the next
1 000 km/600 mi. If driven under the best
conditions, the engine oil life system may
not indicate the need for vehicle service
for up to a year. The engine oil and filter
must be changed at least once a year and
the oil life system must be reset. Your
trained dealer technician can perform this
work. If the engine oil life system is reset
accidentally, service the vehicle within
5 000 km/3,000 mi since the last service.
Reset the oil life system when the oil is
changed. See Engine Oil Life System
0 316.
.When the REPLACE AT NEXT OIL CHANGE
message displays, the engine air filter
should be replaced at the next engine oil
change. When the REPLACE ENGINE AIR
FILTER SOON message displays, the
engine air filter should be replaced at the
earliest convenience. Reset the engine air filter life system after the engine air filter
is replaced. See
Engine Air Filter Life
System 0317.
Every 36 000 km (22,500 mi)
.Replace passenger compartment air filter.
Or every 24 months, whichever comes
first. More frequent passenger
compartment air filter replacement may
be needed if driving in areas with heavy
traffic, poor air quality, high dust levels,
or environmental allergens. Passenger
compartment air filter replacement may
also be needed if there is reduced airflow,
window fogging, or odors. Your GM
dealer can help determine when to
replace the filter.
Every 80 500 km (50,000 mi)
.Change transfer case fluid, if equipped
with 4WD. Do not directly power wash
the transfer case and/or front/rear axle
output seals. High pressure water can
overcome the seals and contaminate the
transfer case fluid. Contaminated fluid will
decrease the life of the transfer case
and/or axles and should be replaced.
Every 156 000 km (97,500 mi)
.Replace spark plugs. Inspect spark plug
wires and/or boots. Every 161 000 km (100,000 mi)
.Replace hood and/or body lift support gas
struts. Or every 10 years, whichever
comes first. See
Gas Strut(s)0332.
Every 240 000 km (150,000 mi)
.Drain and fill engine cooling system. Or
every six years, whichever comes first.
See Cooling System 0319.
Severe Conditions Requiring More
Frequent Maintenance*
.Public service, military, or commercial use
vehicles to include the following:
‐ Ambulances, police cars, and
emergency rescue vehicles.
‐ Civilian vehicles such as light duty
pick-up trucks, SUVs, and passenger
cars that are used in military
applications.
‐ Recovery vehicles such as tow trucks
and flatbed single vehicle carriers or
any vehicle that is consistently used in
towing trailers or other loads.
‐ High use commercial vehicles such as
courier delivery vehicles, private
security patrol vehicles, or any vehicles
that operate on a 24-hour basis.
GMC Sierra/Sierra Denali 2500 HD/3500 HD Owner Manual (GMNA-
Localizing-U.S./Canada-16908340) - 2024 - CRC - 12/7/22
OnStar 417
OnStar
OnStar Overview
OnStar Overview . . . . . . . . . . . . . . . . . . . . . . 417
OnStar Services
Emergency . . . . . . . . . . . . . . . . . . . . . . . . . . . . 418
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 418
OnStar Additional Information
OnStar Additional Information . . . . . . . . . 419
OnStar Overview
=Voice Command Button
QBlue OnStar Button
>Red Emergency Button
This vehicle may be equipped with a
comprehensive, in-vehicle system that can
connect to an OnStar Advisor for Emergency,
Security, Navigation, Connections, and
Diagnostics Services. OnStar services may
require a paid service plan and data plan.
OnStar requires the vehicle battery and
electrical system, cellular service, and GPS
satellite signals to be available and
operating. OnStar acts as a link to existing
emergency service providers. OnStar may
collect information about you and your
vehicle, including location information. See
OnStar User Terms, Privacy Statement, and
Software Terms for more details including
system limitations at www.onstar.com (U.S.)
or www.onstar.ca (Canada). The OnStar system status light is next to
the OnStar buttons. If the status light is:
.Solid Green: System is ready.
.Flashing Green: On a call.
.Red: Indicates a problem.
.Off: System is off. PressQtwice to
speak with an OnStar Advisor.
Press
Qor call 1-888-4ONSTAR
(1-888-466-7827) to speak to an Advisor.
Functionality of the Voice Command button
may vary by vehicle and region.
Press
=to:
.Open the OnStar app on the infotainment
display. If equipped, the infotainment
system has OnStar controls in the
embedded OnStar app on the Home Page.
Most OnStar functions that can be
performed with the buttons can be done
using the app. To open the app, touch the
OnStar icon on the Home Page. App
updates require a corresponding service
plan. Features vary by region and model.
Features are subject to change. For more
information, see my.gmc.com/learn or
press
Q.
GMC Sierra/Sierra Denali 2500 HD/3500 HD Owner Manual (GMNA-
Localizing-U.S./Canada-16908340) - 2024 - CRC - 12/7/22
420 OnStar
TTY Users
OnStar has the ability to communicate to
deaf, hard-of-hearing, or speech-impaired
customers while in the vehicle. The available
TTY system can provide in-vehicle access to
all OnStar services, except Virtual Advisor
and OnStar Turn-by-Turn Navigation.
If equipped, TTY mode can be turned on or
off by touching Settings, then Apps, and
then Phone. When TTY mode is on, phone
calls can be made or received with OnStar
using the infotainment display.
OnStar Personal Identification
Number (PIN)
A PIN is needed to access some OnStar
services. The PIN will need to be changed
the first time when speaking with an
Advisor. To change the OnStar PIN, contact
an OnStar Advisor by pressing
Qor calling
1-888-4ONSTAR.
Warranty
OnStar equipment may be warranted as part
of the vehicle warranty.
Languages
The vehicle can be programmed to respond
in multiple languages. Press
Qand ask for
an Advisor. Advisors are available in English,
Spanish, and French. Available languages
may vary by country.
Potential Issues
OnStar cannot perform Remote Door Unlock
or Stolen Vehicle Assistance after the vehicle
has been off continuously for an extended
period of time without an ignition cycle. To
find out the duration of time that applies
for the vehicle, contact an OnStar Advisor by
pressing
Qor calling 1-888-4ONSTAR. If the
vehicle has not been started for an extended
period of time, OnStar can contact Roadside
Assistance or a locksmith to help gain access
to the vehicle.
Global Positioning System (GPS)
.Obstruction of the GPS can occur in a
large city with tall buildings; in parking
garages; around airports; in tunnels and
underpasses; or in an area with very
dense trees. If GPS signals are not
available, the OnStar system should still operate to call OnStar. However, OnStar
could have difficulty identifying the exact
location.
.In emergency situations, OnStar can use
the last stored GPS location to send to
emergency responders.
A temporary loss of GPS can cause loss of
the ability to send a Turn-by-Turn
Navigation route. The Advisor may give a
verbal route or may ask for a call back after
the vehicle is driven into an open area.
Cellular and GPS Antennas
Cellular reception is required for OnStar to
send remote signals to the vehicle. Do not
place items over or near the antenna to
prevent blocking cellular and GPS signal
reception.
Unable to Connect to OnStar Message
If there is limited cellular coverage or the
cellular network has reached maximum
capacity, this message may come on. Press
Qto try the call again or try again after
driving a few miles into another
cellular area.
GMC Sierra/Sierra Denali 2500 HD/3500 HD Owner Manual (GMNA-
Localizing-U.S./Canada-16908340) - 2024 - CRC - 12/7/22
422 Connected Services
Connected Services
Connected Services
Navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 422
Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . 422
Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . 424
Connected Services
Navigation
Navigation requires a specific OnStar or
connected service plan.
Press
Qto receive Turn-by-Turn directions
or have them sent to the vehicle’s
navigation screen, if equipped. Select
Turn-by-Turn Directions from the Services
tab of the OnStar app to call an Advisor or
select a recent or favorite destination. Touch
the navigation icons to select home, address,
or place. A destination transfer from OnStar
will show the detail view of the destination
when it is transferred from OnStar to the
Navigation application. See www.onstar.com
for a coverage map. Services vary by model.
Map coverage is available in the United
States and Canada.
Turn-by-Turn Navigation
1. PressQto connect to an Advisor.
2. Request directions to be downloaded to the vehicle.
3. Follow the voice-guided commands.
Using Voice Commands During a
Planned Route
Functionality of the Voice Command button,
if equipped, may vary by vehicle and region.
For some vehicles, press
=to open the
OnStar app on the infotainment display.
Send Destination to Vehicle
Directions can be sent to the vehicle’s
navigation screen, if equipped.
Press
Q, then ask the Advisor to download
directions to the vehicle’s navigation system,
if equipped. After the call ends, the
navigation screen will provide prompts to
begin driving directions. Routes that are sent
to the navigation screen can only be
canceled through the navigation system.
See www.onstar.com (U.S.) or www.onstar.ca
(Canada).
Connections
The following services help with staying
connected.
For coverage maps, see www.onstar.com
(U.S.) or www.onstar.ca (Canada).
GMC Sierra/Sierra Denali 2500 HD/3500 HD Owner Manual (GMNA-
Localizing-U.S./Canada-16908340) - 2024 - CRC - 12/7/22
Connected Services 423
Ensuring Security
.Change the default passwords for the
Wi-Fi hotspot and myGMC mobile
application. Make these passwords
different from each other and use a
combination of letters and numbers to
increase the security.
.Change the default name of the SSID
(Service Set Identifier). This is your
network’s name that is visible to other
wireless devices. Choose a unique name
and avoid family names or vehicle
descriptions.
Wi-Fi Hotspot (If Equipped)
The vehicle may have a built-in Wi-Fi
hotspot that provides access to the Internet
and web content at 4G LTE speed. Up to
seven mobile devices can be connected.
A data plan is required. Use the in-vehicle
controls only when it is safe to do so. 1. To retrieve Wi-Fi hotspot information, press
=to open the OnStar app on the
infotainment display, then select Wi-Fi
Hotspot. On some vehicles, touch Wi-Fi
or Wi-Fi Settings on the screen. 2. The Wi-Fi settings will display the Wi-Fi
hotspot name (SSID), password, and on
some vehicles, the connection type (no
Internet connection, 3G, 4G, 4G LTE), and
signal quality (poor, good, excellent). The
LTE icon shows connection to Wi-Fi. It is
possible that the icon may not illuminate
even though the vehicle has an active
connection.
3. To change the SSID or password, press
Qor call 1-888-4ONSTAR to connect
with an Advisor. On some vehicles, the
SSID and password can be changed in
the Wi-Fi Hotspot menu.
After initial set-up, your vehicle’s Wi-Fi
hotspot will connect automatically to your
mobile devices. Manage data usage by
turning Wi-Fi on or off on your mobile
device, using the myGMC mobile app, or by
contacting an OnStar Advisor. On some
vehicles, Wi-Fi can also be managed from
the Wi-Fi Hotspot menu. MyGMC Mobile App (If Available)
Download the myGMC mobile app to
compatible Apple and Android smartphones.
GMC users can access the following services
from a smartphone:
.Remotely start/stop the vehicle,
if factory-equipped.
.Lock/unlock doors, if equipped with
automatic locks.
.Activate the horn and lamps.
.Check the vehicle’s fuel level, oil life,
or tire pressure, if factory-equipped with
the Tire Pressure Monitor System.
.Send destinations to the vehicle.
.Locate the vehicle on a map (U.S.
market only).
.Turn the vehicle's Wi-Fi hotspot on/off,
manage settings, and monitor data
consumption, if equipped.
.Locate a dealer and schedule service.
.Request Roadside Assistance.
.Set a parking reminder with pin drop,
take a photo, make a note, and set a
timer.
.Connect with GMC on social media.
GMC Sierra/Sierra Denali 2500 HD/3500 HD Owner Manual (GMNA-
Localizing-U.S./Canada-16908340) - 2024 - CRC - 12/7/22
430 Index
General Information (cont'd)Vehicle Care . . . . . . . . . . . . . . . . . . . . . . . . . . . 310
Glass Replacement . . . . . . . . . . . . . . . . . . . . . . . . 331
Global Positioning System (GPS) . . . . . . . . . 167
Glove Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 408
Guidance Problems with the Route . . . . . . . . . . . . . . 168
H
Halogen Bulbs . . . . . . . . . . . . . . . . . . . . . . . . . . . 333
Hazard Warning Flashers . . . . . . . . . . . . . . . . 146
Head Restraints . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Head-Up Display (HUD) . . . . . . . . . . . . . . . . . . . 135
HeadlampsAiming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 333
Automatic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
Bulb Replacement . . . . . . . . . . . . . . . . . . . . . . 333
Daytime Running Lamps (DRL) . . . . . . . . . 145
Flash-to-Pass . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
Headlamps, Front Turn Signal,
Sidemarker, and Parking Lamps . . . . . . 333
High-Beam On Light . . . . . . . . . . . . . . . . . . . 130
High/Low Beam Changer . . . . . . . . . . . . . . 145
Lamps On Reminder . . . . . . . . . . . . . . . . . . . 130 Heated
Mirrors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Rear Seats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Steering Wheel . . . . . . . . . . . . . . . . . . . . . . . . 105
Ventilated Front Seats . . . . . . . . . . . . . . . . . . 54
Heater Engine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219
Heating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191, 193
High-Beam On Light . . . . . . . . . . . . . . . . . . . . . 130
Hill Descent Control (HDC) . . . . . . . . . . . . . . . . . 237
Descent Control Light . . . . . . . . . . . . . . . . . . 126
Hill and Mountain Roads . . . . . . . . . . . . . . . . 207
Hill Start Assist (HSA) . . . . . . . . . . . . . . . . . . . . 235
Hood . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 312
Horn . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
How to Wear Seat Belts Properly . . . . . . . . . 58
HVAC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191, 193
I
Ignition Positions . . . . . . . . . . . . . . . . . . . . . . . . 216
Immobilizer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
Indicator Pedestrian Ahead . . . . . . . . . . . . . . . . . . . . . . 126
Vehicle Ahead . . . . . . . . . . . . . . . . . . . . . . . . . 126
Indicators
Warning Lights and Gauges . . . . . . . . . . . . . 111
Infants and Young Children, Restraints . . . . 76 Information
Publication Ordering . . . . . . . . . . . . . . . . . . . 413
Infotainment Using the System . . . . . . . . . . . . . . . . . . . . . . . 157
Infotainment System . . . . . . . . . . . . . . . . . . . . 416
Inspection Multi-Point Vehicle . . . . . . . . . . . . . . . . . . . . 396
Instrument Cluster . . . . . . . . . . . . . . . . . . . . 112, 113
Instrument Panel Overview . . . . . . . . . . . . . . . . .5
Interior Rearview Mirrors . . . . . . . . . . . . . . . . . 38
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . 2, 153
J
Jump Starting - North America . . . . . . . . . . . . . . . 376
K
Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14Remote . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Remote Operation . . . . . . . . . . . . . . . . . . . . . . . 15
L
Labeling, Tire Sidewall . . . . . . . . . . . . . . . . . . . 346
LampsAuxiliary Roof Mounted Lamp . . . . . . . . . 148
Daytime Running (DRL) . . . . . . . . . . . . . . . . 145
Dome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
Exterior Cargo . . . . . . . . . . . . . . . . . . . . . . . . . 149
Exterior Controls . . . . . . . . . . . . . . . . . . . . . . . 143