2024 CHEVROLET SILVERADO service schedule

Chevrolet Silverado 2500 HD/3500 HD Owner Manual (GMNA-Localizing-U.
S./Canada/Mexico-16908339) - 2024 - CRC - 12/5/22
Customer Information 401
The Mediation/Arbitration Program
c/o Customer Care Centre
General Motors of Canada Company
500 Wentworth Street W
Oshawa, ON L1J 0C5
Your inquiry should be accompanied by the
Vehicle Identification Number (VIN).
Customer Assistance Offices
Chevrolet is committed to assisting
customers. Visit us online at
www.chevrolet.com/support (U.S.) or
www.my.chevrolet.ca (Canada) to chat with
us or find answers to commonly asked
questions, tips, vehicle how-to instructions,
and available support.
Need more help? Use the phone numbers or
mailing addresses below for additional
assistance.
United States and Puerto Rico
Chevrolet Motor Division
Chevrolet Customer Assistance Center
P.O. Box 33170
Detroit, MI 48232-5170
1-800-222-1020
TTY: Dial 711 relay service and contact
1-800-833-2438
Roadside Assistance: 1-800-243-8872
Canada
Customer Care Centre
General Motors of Canada Company
500 Wentworth Street W
Oshawa, ON L1J 0C5
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text Telephone devices
(TTYs))
Roadside Assistance: 1-800-268-6800
Overseas
Please contact the local General Motors
Business Unit.
Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of
hearing, or speech-impaired and/or who use
Text Telephones (TTYs), Chevrolet is able to
assist. Please dial the national 711 relay
service and contact 1-800-833-2438. TTY users
in Canada can dial 1-800-263-3830.
Online Account
Create a Chevrolet Account (U.S.) at
chevrolet.com
Learn more about your vehicle features,
shop for and manage your connected
services and OnStar plans, and access
diagnostic information specific to your
vehicle.
Membership Benefits
E:Download owner’s manuals and view
vehicle-specific how-to videos.
G: View maintenance schedules, alerts, and
Vehicle Diagnostic Information. Schedule
service appointments.
I: View service records from your
dealership and add your own.
D: Select a preferred dealer and view
locations, maps, phone numbers, and hours.
r: Track your vehicle’s warranty
information.
J: View active recalls by Vehicle
Identification Number (VIN). See Vehicle
Identification Number (VIN) 0395.

Chevrolet Silverado 2500 HD/3500 HD Owner Manual (GMNA-Localizing-U.
S./Canada/Mexico-16908339) - 2024 - CRC - 12/5/22
404 Customer Information
If the vehicle cannot be scheduled into the
service department immediately, keep
driving it until it can be scheduled for
service, unless, of course, the problem is
safety related. If it is, please call your
dealership, let them know this, and ask for
instructions.
If your dealer requests you to bring the
vehicle for service, you are urged to do so
as early in the work day as possible to
allow for same-day repair.
Courtesy Transportation Program
To enhance your ownership experience, we
and our participating dealers are proud to
offer Courtesy Transportation, a customer
support program for vehicles with the
Bumper-to-Bumper (Base Warranty Coverage
period in Canada), Federal Emission,
Extended Powertrain or Electric specific
warranties in both the U.S. and Canada.
Several Courtesy Transportation options are
available to assist in reducing inconvenience
when warranty repairs are required.
Courtesy Transportation is not a part of the
New Vehicle Limited Warranty. A separate
manual entitled“Limited Warranty and Owner Assistance Information”
produced for
new vehicles provides detailed warranty
coverage information.
Transportation Options
Warranty service can generally be
completed while you wait. However, if you
are unable to do so, your dealer may offer
the following transportation options:
Shuttle Service
This includes one-way or round-trip shuttle
service within reasonable time and distance
parameters of your dealer's area.
Public Transportation or Fuel Reimbursement
If overnight warranty repairs are needed,
and public transportation is used, the
expense must be supported by original
receipts and within the maximum amount
allowed by GM. If U.S. customers arrange
their own transportation, limited
reimbursement for reasonable fuel expenses
may be available. Claim amounts should
reflect actual costs and be supported by
original receipts. See your dealer for
information. Courtesy Rental Vehicle
For an overnight warranty repair, the dealer
may provide an available courtesy rental
vehicle or provide for reimbursement of a
rental vehicle. Reimbursement is limited and
must be supported by original receipts as
well as a signed and completed rental
agreement and meet state/provincial, local,
and rental vehicle provider requirements.
Requirements vary and may include
minimum age requirements, insurance
coverage, credit card, etc. Additional fees
such as fuel, rental vehicle insurance, taxes,
levies, usage fees, excessive mileage,
or rental usage beyond the completion of
the repair are also your responsibility.
It may not be possible to provide a like
vehicle as a courtesy rental.
Additional Program Information
All program options, such as shuttle service,
may not be available at every dealer.
Contact your dealer for specific availability.
General Motors reserves the right to
unilaterally modify, change, or discontinue
Courtesy Transportation at any time and to
resolve all questions of claim eligibility
pursuant to the terms and conditions
described herein at its sole discretion.

Chevrolet Silverado 2500 HD/3500 HD Owner Manual (GMNA-Localizing-U.
S./Canada/Mexico-16908339) - 2024 - CRC - 12/5/22
406 Customer Information
If a Crash Occurs
If there has been an injury, call emergency
services for help. Do not leave the scene of
a crash until all matters have been taken
care of. Move the vehicle only if its position
puts you in danger, or you are instructed to
move it by a police officer.
Give only the necessary information to
police and other parties involved in the
crash.
For emergency towing seeRoadside
Assistance Program 0402.
Gather the following information:
.Driver name, address, and telephone
number
.Driver license number
.Owner name, address, and telephone
number
.Vehicle license plate number
.Vehicle make, model, and model year
.Vehicle Identification Number (VIN)
.Insurance company and policy number
.General description of the damage to the
other vehicle Choose a reputable repair facility that uses
quality replacement parts. See
“Collision
Parts” earlier in this section.
If the airbag has inflated, see What Will You
See after an Airbag Inflates? 064.
Managing the Vehicle Damage Repair
Process
In the event that the vehicle requires
damage repairs, GM recommends that you
take an active role in its repair. If you have
a pre-determined repair facility of choice,
take the vehicle there, or have it towed
there. Specify to the facility that any
required replacement collision parts be
original equipment parts, either new
Genuine GM parts or recycled original GM
parts. Remember, recycled parts will not be
covered by the GM vehicle warranty.
Insurance pays the bill for the repair, but
you must live with the repair. Depending on
your policy limits, your insurance company
may initially value the repair using
aftermarket parts. Discuss this with the
repair professional, and insist on Genuine
GM parts. Remember, if the vehicle is
leased, you may be obligated to have the vehicle repaired with Genuine GM parts,
even if your insurance coverage does not
pay the full cost.
If another party's insurance company is
paying for the repairs, you are not obligated
to accept a repair valuation based on that
insurance company's collision policy repair
limits, as you have no contractual limits
with that company. In such cases, you can
have control of the repair and parts choices
as long as the cost stays within reasonable
limits.
Publication Ordering Information
Service Manuals
Service manuals have the diagnosis and
repair information on the engine/propulsion,
transmission, axle, suspension, brakes,
electrical system, steering system, body, etc.
Customer Literature
Owner’s manuals are written specifically for
owners and are intended to provide basic
operational information about the vehicle.
The owner’s manual includes the
Maintenance Schedule for all models.

Chevrolet Silverado 2500 HD/3500 HD Owner Manual (GMNA-Localizing-U.
S./Canada/Mexico-16908339) - 2024 - CRC - 12/5/22
416 Connected Services
Ensuring Security
.Change the default passwords for the
Wi-Fi hotspot and myChevrolet mobile
application. Make these passwords
different from each other and use a
combination of letters and numbers to
increase the security.
.Change the default name of the SSID
(Service Set Identifier). This is your
network’s name that is visible to other
wireless devices. Choose a unique name
and avoid family names or vehicle
descriptions.
Wi-Fi Hotspot (If Equipped)
The vehicle may have a built-in Wi-Fi
hotspot that provides access to the Internet
and web content at 4G LTE speed. Up to
seven mobile devices can be connected.
A data plan is required. Use the in-vehicle
controls only when it is safe to do so. 1. To retrieve Wi-Fi hotspot information, press
=to open the OnStar app on the
infotainment display, then select Wi-Fi
Hotspot. On some vehicles, touch Wi-Fi
or Wi-Fi Settings on the screen. 2. The Wi-Fi settings will display the Wi-Fi
hotspot name (SSID), password, and on
some vehicles, the connection type (no
Internet connection, 3G, 4G, 4G LTE), and
signal quality (poor, good, excellent).
3. To change the SSID or password, press
Qor call 1-888-4ONSTAR to connect
with an Advisor. On some vehicles, the
SSID and password can be changed in
the Wi-Fi Hotspot menu.
After initial set-up, your vehicle’s Wi-Fi
hotspot will connect automatically to your
mobile devices. Manage data usage by
turning Wi-Fi on or off on your mobile
device, using the myChevrolet mobile app,
or by contacting an OnStar Advisor. On
some vehicles, Wi-Fi can also be managed
from the Wi-Fi Hotspot menu.
MyChevrolet Mobile App (If Available)
Download the myChevrolet mobile app to
compatible Apple and Android smartphones.
Chevrolet users can access the following
services from a smartphone:
.Remotely start/stop the vehicle,
if factory-equipped.
.Lock/unlock doors, if equipped with
automatic locks.
.Activate the horn and lamps.
.Check the vehicle’s fuel level, oil life,
or tire pressure, if factory-equipped
with the Tire Pressure Monitor System.
.Send destinations to the vehicle.
.Locate the vehicle on a map (U.S.
market only).
.Turn the vehicle's Wi-Fi hotspot on/off,
manage settings, and monitor data
consumption, if equipped.
.Locate a dealer and schedule service.
.Request roadside assistance.
.Set a parking reminder with pin drop,
take a photo, make a note, and set a
timer.
.Connect with Chevrolet on social media.
Features are subject to change. For
myChevrolet mobile app information and
compatibility, see my.chevrolet.com.
An active OnStar or connected service plan
may be required. A compatible device,
factory-installed remote start, and power
locks are required. Data rates apply. See
www.onstar.com for details and system
limitations.

Chevrolet Silverado 2500 HD/3500 HD Owner Manual (GMNA-Localizing-U.
S./Canada/Mexico-16908339) - 2024 - CRC - 12/5/22
424 Index
Lamps (cont'd)Exterior Lamps Off Reminder . . . . . . . . . . 140
Exterior Lighting Battery Saver . . . . . . . . 147
Flash-to-Pass . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Fog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
High/Low Beam Changer . . . . . . . . . . . . . . 140
License Plate . . . . . . . . . . . . . . . . . . . . . . . . . . . 330
Malfunction Indicator (Check
Engine) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
On Reminder . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Reading . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
Lane
Departure Warning Light . . . . . . . . . . . . . . . 121
Lap-Shoulder Belt . . . . . . . . . . . . . . . . . . . . . . . . . 56
LATCH System Replacing Parts after a Crash . . . . . . . . . . . 87
LATCH, Lower Anchors and Tethers for Children . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77
LED Lighting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 327
Lighting Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
Exit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
Illumination Control . . . . . . . . . . . . . . . . . . . 144
LED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 327
Task . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
Lights
Airbag Readiness . . . . . . . . . . . . . . . . . . . . . . . 116 Lights (cont'd)
Antilock Brake System (ABS)
Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Automatic Emergency Braking (AEB) Disabled . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Brake System Warning . . . . . . . . . . . . . . . . . 119
Charging System . . . . . . . . . . . . . . . . . . . . . . . 117
Check Engine (Malfunction Indicator) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Cruise Control Light . . . . . . . . . . . . . . . . . . . . 126
Door Ajar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Driver Mode Control . . . . . . . . . . . . . . . . . . . 123
Electric Parking Brake . . . . . . . . . . . . . . . . . . . 119
Electronic Stability Control (ESC), Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Engine Coolant Temperature
Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Engine Oil Pressure . . . . . . . . . . . . . . . . . . . . 124
Four-Wheel-Drive . . . . . . . . . . . . . . . . . . . . . . 120
Front Fog Lamp . . . . . . . . . . . . . . . . . . . . . . . . 125
Gauges and Indicators . . . . . . . . . . . . . . . . . 106
High-Beam On . . . . . . . . . . . . . . . . . . . . . . . . . 125
Hill Descent Control . . . . . . . . . . . . . . . . . . . . 121
Lane Departure Warning . . . . . . . . . . . . . . . . 121
Low Fuel Warning . . . . . . . . . . . . . . . . . . . . . 124
Seat Belt Reminders . . . . . . . . . . . . . . . . . . . . 115
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Service Electric Parking Brake . . . . . . . . . . . 119 Lights (cont'd)
Tire Pressure . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Tow/Haul Mode . . . . . . . . . . . . . . . . . . . . . . . 120
Traction Control System
(TCS)/Electronic Stability Control
Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Traction Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Lock Steering Column . . . . . . . . . . . . . . . . . . . . . . . . 30
Locking Rear Axle . . . . . . . . . . . . . . . . . . . . . . . . 233
Locks Automatic Door . . . . . . . . . . . . . . . . . . . . . . . . . 20
Delayed Locking . . . . . . . . . . . . . . . . . . . . . . . . 20
Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Lockout Protection . . . . . . . . . . . . . . . . . . . . . . 20
Power Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Loss of Control . . . . . . . . . . . . . . . . . . . . . . . . . . 196
Low Fuel Warning Light . . . . . . . . . . . . . . . . . .124
Lower Anchors and Tethers for Children (LATCH System) . . . . . . . . . . . . . . . . .77
Lumbar Adjustment . . . . . . . . . . . . . . . . . . . . . . . 47 Front Seats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
M
MaintenanceRecords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 394
Maintenance Schedule . . . . . . . . . . . . . . . . . . . 388

Chevrolet Silverado 2500 HD/3500 HD Owner Manual (GMNA-Localizing-U.
S./Canada/Mexico-16908339) - 2024 - CRC - 12/5/22
Index 425
Maintenance Schedule (cont'd)Recommended Fluids and
Lubricants . . . . . . . . . . . . . . . . . . . . . . . . . . . . 392
Malfunction Indicator Lamp . . . . . . . . . . . . . . . 117
Manual Mirrors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220
Maps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160
Media Avoiding Untrusted Devices . . . . . . . . . . . . 158
Memory Seats . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Messages Engine Power . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Vehicle Speed . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Mirrors
Automatic Dimming . . . . . . . . . . . . . . . . . . . . 34
Automatic Dimming Rearview . . . . . . . . . . 35
Blind Spot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Convex . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Folding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Heated . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Interior Rearview . . . . . . . . . . . . . . . . . . . . . . . 35
Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Manual Rearview . . . . . . . . . . . . . . . . . . . . . . . 35
Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Rear Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Tilt in Reverse . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Mirrors (cont'd)
Trailer Tow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Mode Driver Control . . . . . . . . . . . . . . . . . . . . . . . . . 232
Monitor System, Tire Pressure . . . . . . . . . . . 345
Multi-band Antenna . . . . . . . . . . . . . . . . . . . . . .158
Multi-Point Vehicle Inspection (MPVI) . . . . 390
N
Navigation Connected Services . . . . . . . . . . . . . . . . . . . . 415
Destination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
Using the System . . . . . . . . . . . . . . . . . . . . . . 160
New Vehicle Break-In . . . . . . . . . . . . . . . . . . . . 210
Noise Control System . . . . . . . . . . . . . . . . . . . . 323
O
Odometer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111 Trip . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Off-Road Driving . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197
Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196
Oil Engine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 308
Engine Oil Life System . . . . . . . . . . . . . . . . . 310
Engine Oil Pressure Gauge . . . . . . . . . . . . . . 112
Pressure Light . . . . . . . . . . . . . . . . . . . . . . . . . 124
Older Children, Restraints . . . . . . . . . . . . . . . . . . 71 Online Account . . . . . . . . . . . . . . . . . . . . . . . . . . 401
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 409
Additional Information . . . . . . . . . . . . . . . . . 412
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 410
OnStar Emergency . . . . . . . . . . . . . . . . . . . . . . . . 411
OnStar Security . . . . . . . . . . . . . . . . . . . . . . . . . . . 411
Operating Mode Overheated Engine Protection . . . . . . . . . . 317
Outlets Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Overheated Engine Protection
Operating Mode . . . . . . . . . . . . . . . . . . . . . . . . 317
Overheating, Engine . . . . . . . . . . . . . . . . . . . . . . 315
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . .149, 150 Instrument Panel . . . . . . . . . . . . . . . . . . . . . . . . 5
P
ParkAssist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247, 256
Shifting Into . . . . . . . . . . . . . . . . . . . . . . . . . . . 215
Shifting Out of . . . . . . . . . . . . . . . . . . . . . . . . 216
Parking Brake and P (Park) MechanismCheck . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 325
Extended . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217
Over Things That Burn . . . . . . . . . . . . . . . . . 216
Parking or Backing Assistance Systems . . . . . . . . . . . . . . . . . . . . 247

2024 Silverado 2500 HD/3500 HD
Silverado 2500 HD/3500 HD
Owner’s Manual
United States
Scan to Access
United States and CanadaCustomer Assistance1-800-263-3777
Connected Services
1-888-4-ONSTAR
Customer Assistance
1-800-222-1020
Roadside Assistance 1-800-243-8872
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