2023 TOYOTA RAV4 PLUG-IN HYBRID service

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1-3. Emergency assistance
For safety and security
■Service responsible for handling access requests
3.1.Description of the operation and the functional-
ities of the TPS system/added value service P.70
3.2.
Any processing of personal data through the
TPS system/other added value service shall
comply with the personal data protection rules
provided for in Directives 95/46/EC and
2002/58/EC.
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3.2.1.
Legal basis for the use of TPS system and/or
added value services and for processing data
through them
The Euro-
pean Union
General
Data Protec-
tion Regula-
tion
3.3.
The TPS system and/or other added value ser-
vices shall process personal data only on the
base of the explicit consent of the data subject
(the vehicle’s owner or owners).
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3.4.
Modalities for data processing through TPS sys-
tem and/or other added value services, including
any necessary additional information regarding
traceability, tracking and processing of personal
data
 P.70
3.5.
The owner of a vehicle equipped with a TPS
eCall system and/or other added value service in
addition to the 112-based eCall in-vehicle system
has the right to choose to use the 112-based
eCall in-vehicle system rather than the TPS eCall
system and the other added value service.
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3.5.1.Contact details for handling TPS eCall system
deactivation requestsN/A
CountryContact information
[email protected]
Belgium/[email protected]
[email protected]
Implementing Regulation Annex1 PART3 User InformationConformity

761-3. Emergency assistance
Czech Republic
/Hungary/[email protected]
[email protected] og
[email protected]
[email protected]
[email protected]
[email protected]
Great [email protected]
[email protected]
[email protected]
[email protected]
[email protected]
Netherlandswww.toyota.nl/klantenservice
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected] / [email protected].
[email protected]
[email protected]
CountryContact information

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2 2-1. Plug-in hybrid system
Plug-in hybrid system
The illustration is an example for explanation and may differ from the actual item.
Caution label
High voltage cables (orange)
Power control unit
DC/DC converter
Rear electric motor (traction motor)
AC charging inlet
Service plug
Onboard traction battery charger
Plug-in hybrid system precautions
Take care when handling the hybrid system, as it contains a high
voltage system (about 650V at maximum) as well as parts that
become extremely hot when the hybrid system is operating. Obey
the caution labels attached to the vehicle.
System components
A
B
C
D
E
F
G
H

962-1. Plug-in hybrid system
Hybrid battery (traction battery)
Front electric motor (traction motor)
Air conditioning compressor
Junction box
■Running out of fuel
When the vehicle has run out of fuel and
the hybrid system cannot be started, refuel the vehicle with at least enough gasoline to make the low fuel level warn-
ing light ( P.541) go off. If there is only a small amount of fuel, the hybrid sys-tem may not be able to start. (The stan-
dard amount of fuel is about 8.8 L [2.3 gal., 1.9 Imp.gal.], when the vehicle is on a level surface. This value may vary
when the vehicle is on a slope. Add extra fuel when the vehicle is inclined.)
■Electromagnetic waves
●High voltage parts and cables on the Plug-in Hybrid Electric Vehicles incor-porate electromagnetic shielding, and
therefore emit approximately the same amount of electromagnetic waves as conventional gasoline pow-
ered vehicles or home electronic appliances.
●Your vehicle may cause sound inter-ference in some third party-produced radio parts.
■Effect of magnetic forces
If objects that generate strong magnetic forces, such as large speakers, are placed inside the luggage compartment
or installed nearby, the generated mag- netic forces may negatively affect the hybrid system.
■Hybrid battery (traction battery)
(lithium-ion battery)
The hybrid battery (traction battery) has a limited service life.
The hybrid battery (traction battery) capacity (the ability to hold a charge) reduces with time and use in the same
way as other rechargeable batteries.
The extent at which capacity reduces changes drastically depending on the
environment (ambient temperature, etc.) and usage conditions, such as how the vehicle is driven and how the hybrid bat-
tery (traction battery) is charged. This is a natural characteristic of lithium-ion batteries, and is not a malfunction. Also,
even though the EV driving range becomes shorter when the hybrid bat-tery (traction battery) capacity reduces,
vehicle performance does not signifi- cantly become worse.
In order to reduce the possibility of the
capacity reducing, follow the directions listed on P.133, “Capacity reduction of the hybrid battery (traction battery)”.
■Starting the hybrid system in an
extremely cold environment
When the hybrid battery (traction bat- tery) is extremely cold (below approxi-
mately -30°C [-22°F]) under the influence of the outside temperature, it may not be possible to start the hybrid
system. In this case, try to start the hybrid system again after the tempera-ture of the hybrid battery increases due
to the outside temperature increase etc.
■Declaration of conformity
This model conforms to hydrogen emis- sions according to regulation ECE100
(Battery electric vehicle safety).
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K
L
WARNING
■High voltage precautions
The vehicle has high voltage DC and AC systems as well as a 12-volt sys-tem. DC and AC high voltage is very
dangerous and can cause severe burns and electric shock that may result in death or serious injury.

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2
2-1. Plug-in hybrid system
Plug-in hybrid system
WARNING
●Never touch, disassemble, remove or replace the high voltage parts,
cables or their connectors.
●The hybrid system will become hot
after starting as the system uses high voltage. Be careful of both the high voltage and the high tempera-
ture, and always obey the caution labels attached to the vehicle.
●Never try to open the service plug access hole located in the luggage compartment. The service plug is
used only when the vehicle is ser- viced and is subject to high voltage.
■Road accident cautions
Observe the following precautions to reduce the risk of death or serious
injury:
●Pull your vehicle off the road, apply
the parking brake, shift the shift lever to P, and turn the hybrid sys-tem off.
●Do not touch the high voltage parts, cables and connectors.
●If electric wires are exposed inside or outside your vehicle, an electric
shock may occur. Never touch exposed electric wires.
●Do not touch the battery if liquid is leaking from or adhering to it.If electrolyte (carbonic-based
organic electrolyte) from the hybrid battery (traction battery) comes into contact with the eyes or skin, it
could cause blindness or skin wounds. In the unlikely event that it comes into contact with the eyes or
skin, wash it off immediately with a large amount of water, and seek immediate medical attention.
●If electrolyte is leaking from the hybrid battery (traction battery), do
not approach the vehicle. Even in the unlikely event that the hybrid battery (traction battery) is
damaged, the internal construction of the battery will prevent a large amount of electrolyte from leaking
out. However, any electrolyte that does leak out will give off a vapor. This vapor is an irritant to skin and
eyes and could cause acute poi- soning if inhaled.
●Do not bring burning or high-tem-perature items close to the electro-lyte. The electrolyte may ignite and
cause a fire.
●If a fire occurs in the Plug-in Hybrid
Electric Vehicle, leave the vehicle as soon as possible. Never use a fire extinguisher that is not meant
for electric fires. Using even a small amount of water may be danger-ous.
●If your vehicle needs to be towed, do so with front wheels raised. If the
wheels connected to the electric motor (traction motor) are on the ground when towing, the motor may
continue to generate electricity. This may cause a fire. ( P.529)

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2-2. Charging
Plug-in hybrid system
This product must be grounded. In
case of malfunction or break down,
grounding provides a path of least
resistance for electric current to
reduce the risk of electric shock.
This product is equipped with a
grounding conductor and a ground-
ing plug. The grounding plug must
be plugged into an appropriate
socket that is properly installed and
grounded in accordance with all
local codes and ordinances.
The CCID (Charging Circuit Inter-
rupting Device) has the following
safety features.
■Electrical leakage detection
function
If an electrical leakage is detected
during charging, the power source
will be automatically interrupted,
thus preventing fires or electrical
shocks caused by electrical leak-
age.
If the power source is interrupted, the
error warning indicator flashes.
If the power source is interrupted:
 P.114
■Automatic check function
This is an automatic system check
that is run before charging begins
to check for problems in the opera-
tion of the electrical leakage detec-
tion function.
If a malfunction is found in the electrical
leakage detection function as a result of
the check, the error warning indicator
flashes to inform the user. ( P.114)
■Temperature detection func-
tion
A temperature detection function is
equipped to the plug. While
charging, if heat is generated due
to looseness on the socket side
etc., this function suppresses heat
by controlling the charging current.
■Conditions for supplying cur-
rent to the vehicle
The CCID (Charging Circuit Inter-
rupting Device) is designed to pre-
vent electrical current from being
supplied to the charging connector
when it is not connected to the
vehicle, even if the plug is inserted
into the socket.
Grounding (Mode 2 AC
charging cable)
WARNING
■Grounding precautions
●Improper connection of the ground-
ing conductor increases the risk of electric shock.Check with a qualified electrician or
serviceman if you are in doubt as to whether the product is properly grounded.
●Do not modify the grounding plug provided with the product. If it does
not fit the socket, have a proper socket installed by a qualified elec-trician.
Safety functions (Mode 2 AC
charging cable)

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3-1. Instrument cluster
Vehicle status information and indicators
• “Drive Info Type”
Select to change the drive information
type display between trip and total.
( P.204).
• “Drive Info Items”
Select to set the items on the upper and
lower side of the drive information
screen from three items, average
speed, distance and total time.
 “Closing Display”
Select to set the items displayed when
the power switch is turned off.
 “Pop-Up Display” (if equipped)
Select to enable/disable the following
pop-up displays, which may appear in
some situations.
• Intersection guidance display of the
navigation system-linked system (if
equipped)
• Incoming call display of the hands-
free phone system (if equipped)
• Audio operation
• Volume operation
• Voice control (if equipped)
 “Calender”
Select to set up the calender.
This can only be set if GPS calibration
of clock is turned off in the multimedia
system settings.
 “MID OFF”
A blank screen is displayed
“Default Settings”
Select to reset the meter display set-
tings.
■Suspension of the settings display
●In the following situations, operation of the settings display will be temporarily suspended.
• When a warning message appears on
the multi-information display
• When the vehicle begins to move
●Settings for functions not equipped to
the vehicle are not displayed.
●When a function is turned off, the
related settings for that function are not selectable.
Select to display warning mes-
sages and measures to be taken if
a malfunction is detected.
( P.544)
Displays suggestions to the driver
in the following situations. To select
a response to a displayed sugges-
tion, use the meter control
switches.
WARNING
■Cautions during setting up the
display
As the hybrid system needs to be operating during setting up the dis-
play, ensure that the vehicle is parked in a place with adequate ventilation. In a closed area such as a garage,
exhaust gases including harmful car- bon monoxide (CO) may collect and enter the vehicle. This may lead to
death or a serious health hazard.
NOTICE
■During setting up the display
To prevent 12-volt battery discharge, ensure that the hybrid system is oper-
ating while setting up the display fea- tures.
Warning message display
Convenience Services (Sug-
gestion function)

2103-1. Instrument cluster
■Suggestion to enable the
power back door (if equipped)
If the power back door system is
disabled on the screen and the
power back door switch on the
instrument panel is operated, a
suggestion message will be dis-
played asking if you wish to enable
the power back door system. To
enable the power back door sys-
tem, select “Yes”.
After enabling the power back door sys-
tem, press the power back door switch
again to open or close the power back
door.
■Suggestion to turn off the
headlights
If the headlights are left on for a
certain amount of time after the
power switch has been turned off, a
suggestion message will be dis-
played.
■Suggestion to close the power
windows (linked to windshield
wiper operation)
If the windshield wipers are oper-
ated with a power window open, a
suggestion message will be dis-
played asking if you wish to close
the power windows. To close all of
the power windows, select “Yes”.
■Suggestion to close the power
windows (driving at high
speeds)
If the vehicle speed exceeds a cer-
tain speed with a power window
open, a suggestion message will be displayed asking if you wish to
close the power windows. To close
all of the power windows, select
“Yes”.
■Customization
The Convenience Services (Suggestion
function) can be turned on/off. (Custom-
izable features: P.596)