612What to do if... (Troubleshooting)
1-1.What to d o if... (Tro ubleshoo ting)What to do if... (Troubleshooting)
If you lose your mechanical keys,
new genuine mechanical keys
can be made by any authorized
Toyota retailer or Toyota autho-
rized repairer, or any reliable
repairer. ( P.570)
If you lose your electronic keys,
the risk of vehicle theft increases
significantly. Contact any autho-
rized Toyota retailer or Toyota
authorized repairer, or any reli-
able repairer immediately.
( P.570)
Is the key battery weak or
depleted? ( P.511)
Is the power switch in ON?
When locking the doors, turn the
power switch off. ( P.313)
Is the electronic key left inside
the vehicle?
When locking the doors, make
sure that you have the electronic
key on your person.
The function may not operate
properly due to the condition of
the radio wave. ( P.254)
Is the child-protector lock set?
The rear door cannot be opened
from inside the vehicle when the
lock is set. Open the rear door
from outside and then unlock the
child-protector lock. ( P.239)
Did you press the power switch
while firmly depressing the brake
pedal? ( P.310)
Is the shift lever in P? (P.310)
Is the electronic key anywhere
detectable inside the vehicle?
( P.253)
Vehicles with steering lock func-
tion: Is the steering wheel
unlocked? ( P.311)
Is the electronic key battery
weak or depleted?
In this case, the hybrid system
If you have a problem, check
the following before contacting
any authorized Toyota retailer
or Toyota authorized repairer,
or any reliable repairer.
The doors cannot be locked,
unlocked, opened or closed
You lose your keys
The doors cannot be locked
or unlocked
The rear door cannot be
opened
If you think something is
wrong
The hybrid system does not
start
613What to do if... (Troubleshooting)
can be started in a temporary
way. ( P.572)
Is the 12-volt battery dis-
charged? ( P.573)
Is the power switch in ON? If you
cannot release the shift lever by
depressing the brake pedal with
the power switch in ON.
( P.316)
It is locked automatically to pre-
vent theft of the vehicle.
( P.311)
Is the window lock switch
pressed?
The power window except for the
one at the driver’s seat cannot
be operated if the window lock
switch is pressed. ( P.281)
The auto power off function will
be operated if the vehicle is left
in ACC or ON (the hybrid system
is not operating) for a period of
time. ( P.313)
The seat belt reminder light is
flashing
Are the driver and the passengers
wearing the seat belts? ( P.541, 542)
The parking brake indicator is on
Is the parking brake released?
( P.320)
Depending on the situation, other
types of warning buzzer may also
sound. ( P.534, 544)
Did anyone inside the vehicle
open a door during setting the
alarm?
The sensor detects it and the
alarm sounds. ( P.79)
To stop the alarm, turn the power
switch to ON or start the hybrid system.
Is the message displayed on the
multi-information display?
Check the message on the multi-
information display. ( P.544)
The shift lever cannot be
shifted from P even if you
depress the brake pedal
The steering wheel cannot
be turned after the hybrid
system is stopped (vehicles
with steering lock function)
The windows do not open or
close by operating the
power window switches
The power switch is turned
off automatically
A warning buzzer sounds
during driving
An alarm is activated and the
horn sounds (if equipped)
A warning buzzer sounds
when leaving the vehicle
616Alphabetical Index
Blower customization ................. 432
Front seat concentrated airflow
mode (S-FLOW) ...................... 435
Humidity sensor ......................... 437
Remote Air Conditioning System438
Automatic headlight leveling system
..................................................... 327
Automatic High Beam (AHB) ....... 328
Automatic light control system ... 326
Auxiliary box ................................. 448
Average fuel economy . 201, 213, 216
Average vehicle speed ......... 204, 216
B
Back door ...................................... 240
Hands Free Power Back Door ... 244
Power back door ........................ 243
Wireless remote control ............. 243
Back-up lights
Replacing light bulbs .................. 516
Wattage...................................... 591
Battery (12-volt battery) ............... 484
If the 12-volt battery is discharged
................................................. 573
Preparing and checking before win-
ter ............................................ 422
Replacing ................................... 576
Warning light .............................. 535
Battery (traction battery)................ 95
Charging ............................ 127, 135
Location ....................................... 95
Specification............................... 586
Blind Spot Monitor (BSM) ............ 386
Blind Spot Monitor function ........ 389
Rear Crossing Traffic Alert function
................................................. 391
Bottle holders ............................... 447
Brake
Brake Hold ................................. 323
Parking brake ............................. 320
Regenerative braking ................... 90Warning light .............................. 534
Brake assist...................................415
Brake Hold ..................................... 323
Brake Override System ................ 289
Break-in tips .................................. 289
BSM (Blind Spot Monitor) ............386
Blind Spot Monitor function ........ 389
Rear Crossing Traffic Alert function
................................................. 391
C
Card holder.................................... 448
Care
Aluminum wheels .......................466
Exterior ....................................... 466
Front camera .............................. 339
Interior ........................................469
Radar sensor.............................. 339
Seat belts ...................................469
Water-repellent coating .............. 467
Cargo hooks .................................. 449
Chains ............................................ 424
Charging
“My Room Mode” .......................164
AC charging cable ...................... 109
Charging equipment ................... 106
Charging indicator ...................... 107
Charging messages ................... 172
Charging procedure ................... 135
Charging schedule function........ 144
Charging time may increase ...... 134
High voltage components............. 95
How to charge ............................ 135
Information related to charging dis-
play .......................................... 131
Opening and closing the charging
port lid ...................................... 107
Power sources precautions ........ 126
Power sources that can be used 124
Safety functions.......................... 132
When charging cannot be carried
617Alphabetical Index
out ............................................ 167
Charging port ................................ 106
If the charging port lid does not open
................................................. 121
Locking and unlocking ............... 121
Opening and closing .................. 107
Child-protector.............................. 239
Child restraint system .................... 50
Child restraint system installation
method....................................... 60
Fixed with a seat belt ................... 61
Fixed with an ISOFIX lower anchor-
age ............................................. 63
Points to remember...................... 51
Riding with children ...................... 49
Using a top tether anchorage....... 64
Child safety ..................................... 49
12-volt battery precautions. 485, 577
Airbag precautions ....................... 44
Back door precautions ............... 240
Charging precautions ................. 132
Heated steering wheel and seat
heater precautions ................... 440
How your child should wear the seat
belt ............................................. 36
Panoramic moon roof precautions
................................................. 284
Power window lock switch ......... 281
Power window precautions ........ 280
Rear door child-protectors ......... 239
Seat belt precautions ................... 35
Seat heater precautions ............. 440
Cleaning ................................ 466, 469
Aluminum wheels ....................... 466
DC/DC Converter air intake vent 504
Exterior....................................... 466
Front camera.............................. 339
Interior ........................................ 469
Radar sensor ............................. 339
Seat belts ................................... 469
Water-repellent coating .............. 467Clock ......................................192, 193
Coat hooks .................................... 463
Condenser ..................................... 482
Console box .................................. 446
Consumption screen .................... 226
Convenience Services (Suggestion
function) ...................... 209, 221, 596
Coolant
Capacity ..................................... 588
Checking .................................... 481
Preparing and checking before win-
ter ............................................. 422
Warning light .............................. 535
Cooling system .............................481
Engine overheating .................... 578
Hybrid system overheating......... 580
Cruise control
Cruise control .............................381
Dynamic radar cruise control with
full-speed range .......................368
Cup holders ...................................447
Current fuel economy... 201, 213, 216
Curtain shield airbags ....................39
Customizable features ................. 594
D
Daytime running light system ..... 326
Replacing light bulbs ..................516
DC/DC converter air intake vent .... 99
Cleaning ..................................... 504
Deck board .................................... 449
Deck under tray.............................450
Defogger
Outside rear view mirrors ........... 432
Rear window .............................. 432
Windshield.................................. 431
Digital Rear-view Mirror ............... 268
Dimensions ...................................584
Display
BSM (Blind Spot Monitor)........... 387
Consumption screen ..................226
620Alphabetical Index
light.............................................. 541
Front position lights
Light switch ................................ 326
Replacing light bulbs .................. 516
Front seat concentrated airflow
mode (S-FLOW) .......................... 435
Front seat heaters ........................ 440
Front seats .................................... 258
Adjustment ................................. 258
Cleaning ..................................... 469
Correct driving posture................. 33
Driving position memory ............ 261
Head restraints........................... 264
Memory recall function ............... 262
Seat heaters............................... 440
Seat position memory ................ 261
Seat ventilators .......................... 440
Front turn signal lights
Replacing light bulbs .................. 516
Turn signal lever ........................ 319
Fuel
Capacity ..................................... 586
Fuel gauge ......................... 187, 193
Gas station information .............. 716
Information ................................. 592
Refueling .................................... 336
Type ........................................... 586
Warning light .............................. 541
Fuel filler door .............................. 337
If the fuel filler door cannot be
opened..................................... 570
Opener ....................................... 337
Refueling .................................... 336
Fuel gauge ............................ 187, 193
Fuses ............................................. 513
G
Gas station information ............... 716
Gauges .................................. 187, 193
Glove box ...................................... 446
GPF (Gasoline Particulate Filter) system ......................................... 414
H
Headlight cleaner .......................... 332
Headlights ..................................... 326
Automatic headlight leveling ...... 327
Automatic High Beam (AHB)...... 328
Extended Headlight Lighting system
................................................. 327
Light switch ................................ 326
Replacing light bulbs ..................516
Head restraints.............................. 264
Head-up display ............................ 222
Heated steering wheel ..................440
Heated Windshield Defroster....... 435
Heaters
Automatic air conditioning system
................................................. 430
Heated steering wheel ............... 440
Hybrid battery (traction battery).. 128
Outside rear view mirrors ........... 432
Seat heaters ............................... 440
High coolant temperature warning
light ..............................................535
High mounted stoplight
Replacing light bulbs ..................516
High voltage components ..............95
Hill-start assist control ................. 416
Hood............................................... 476
Warning message ...................... 544
Hooks
Cargo hooks ............................... 449
Coat hooks ................................. 463
Retaining hooks (floor mat) .......... 32
Horn ............................................... 266
HV mode ..........................................85
Hybrid battery (traction battery)
Charging............................. 127, 135
Location........................................ 95
Specification ............................... 586
Hybrid battery (traction battery)
626Alphabetical Index
Side airbags .................................... 39
Side doors ..................................... 235
Side mirrors .................................. 277
Adjustment ................................. 277
BSM (Blind Spot Monitor) .......... 387
Folding ....................................... 278
Outside rear view mirror defoggers
................................................. 432
Side turn signal lights
Replacing light bulbs .................. 516
Turn signal lever ........................ 319
Side windows ................................ 279
Smart entry & start system .......... 253
Antenna location ................ 241, 253
Entry functions ........................... 235
Starting the hybrid system ......... 310
Warning message ...................... 544
Snow tires ..................................... 422
Spare tire
Storage location ......................... 560
Spark plug ..................................... 589
Specifications ............................... 584
Speed limiter ................................. 384
Speedometer ......................... 187, 193
Sport mode ................................... 411
SRS airbags .................................... 39
Steering lock
Column lock release .................. 311
Steering lock system warning mes-
sage ......................................... 311
Steering wheel
Adjustment ................................. 266
Heated steering wheel ............... 440
Meter control switches ....... 200, 212
Stop lights
Replacing light bulbs .................. 516
Storage feature ............................. 445
Storage precautions ..................... 446
Stuck
If the vehicle becomes stuck ...... 582
Sunshade ...................................... 282Sun visors ..................................... 453
Switches
“ODO TRIP” switch ............ 191, 199
AUTO EV/HV mode switch .......... 86
Automatic High Beam switch ..... 328
Brake hold switch .......................323
Cruise control .............................382
Digital Rear-view Mirror control
switches ...................................268
Door lock switch ......................... 238
Driving mode select switch......... 411
Driving position memory switches
................................................. 261
Dynamic radar cruise control with
full-speed range .......................369
Electronic sunshade switch ........ 282
Emergency flashers switch ........ 526
EV/HV mode selection switch ...... 86
Fog light switch .......................... 331
Fuel filler door opener switch ..... 337
Heated steering wheel ............... 440
Ignition switch (power switch) .... 310
Intrusion sensor and tilt sensor can-
cel switch ................................... 80
Light switch ................................ 326
LTA switch.................................. 358
Meter control switches ....... 200, 212
Outside rear view mirror switches
................................................. 277
Paddle shift switches..........317, 318
Panoramic moon roof switches .. 282
Parking brake switch ..................320
Power back door switch ..... 243, 244
Power switch .............................. 310
Power window switch ................. 279
Rear window and outside rear view
mirror defoggers switch............432
Rear window wiper and washer
switch ....................................... 334
Seat heater switches ..................441
Seat ventilators switches............441
629Alphabetical Index
Preparing and checking before win-
ter ............................................ 422
Switch ................................ 332, 334
Washing and waxing .................... 466
Wheels ........................................... 499
Replacing wheels ....................... 499
Window glasses
Power windows .......................... 279
Window lock switch ..................... 281
Windows
Power windows .......................... 279
Rear window defogger ............... 432
Washer............................... 332, 334
Windshield defogger .................... 431
Windshield Defroster ................... 435
Windshield wiper de-icer ............. 435
Windshield wipers
Position .............................. 332, 334
Rain-sensing windshield wipers . 332
Replacing the wiper insert.......... 508
Winter driving tips ........................ 422
Wiper insert ................................... 508
Wireless charger .......................... 456
Wireless remote control............... 233
Battery-saving function .............. 254
Locking/Unlocking ...................... 233
Remote Air Conditioning System438
Replacing the battery ................. 511
For vehicles with navigation
system or multimedia sys-
tem, refer to “Multimedia
owner’s manual”. for infor-
mation regarding the equip-
ment listed below.
• Navigation system
• Audio system
• Rear view monitor system• Toyota parking assist monitor
• Panoramic view monitor