Page 379 of 574

3816-1. Maintenance and care
6
Maintenance and care
contact your Toyota dealer.
• When washing the vehicle, use water to wash off dirt. If the vehi-
cle is particularly dirty, use a
diluted neutral detergent and a
sponge or a soft cloth and wash
off the dir t by hand.
• Wash detergent off with water immediately after use. After using
detergent, wash the detergent off
with water and wipe the vehicle
dry with a soft cloth.
●For vehicles with matte painted
wheels: Make sure to observe the
following precautions to prevent
damage to the matte paint.
• Do not polish or scrub with dry
cloths, brushes, etc.
• Do not use detergents containing coatings or abrasives.
• If using an automatic car wash, make sure it does not include ded-
icated wheel brushes.
• Do not use high-pressure spray guns or steam cleaners.
• Do not use det ergent on the
wheels when they are hot, such
as after driving or parking in hot
weather.
■Brake pads and calipers
Rust may form if the vehicle is
parked with wet brake pads or disc
rotors, causing them to stick. Before
parking the vehicle after it is
washed, drive slow ly and apply the
brakes several times to dry the
parts.
■Bumpers
Do not scrub with abrasive cleaners.
■Plated portions
If dirt cannot be removed, clean the
parts as follows:
●Use a soft cloth dampened with
an approximately 5% solution of
neutral detergent and water to
clean the dirt off.
●Wipe the surface with a dry, soft
cloth to remove any remaining
moisture.
●To remove oily deposits, use alco- hol wet wipes or a similar product.
WARNING
■When washing the vehicle
Do not apply water to the inside of
the engine compartment. Doing
so may cause the electrical com-
ponents, etc. to catch fire.
■When cleaning the windshield
(vehicles with rain-sensing
windshield wipers)
Set the wiper switch to off.
If the wiper switch is in “AUTO”,
the wipers may operate unexpect-
edly in the following situations,
and may result in hands being
caught or other serious injuries
and cause damage to the wiper
blades.
Off
AUTO
●When the upper part of the
windshield where the raindrop
sensor is located is touched by
hand
●When a wet rag or similar is
held close to the raindrop sen-
sor
●If something bumps against the
windshield
●If you directly touch the raindrop
sensor body or if something
bumps into the ra indrop sensor
A
B
Page 388 of 574

3906-2. Maintenance
Brakes
• The vehicle should not pull to
one side when
the brakes are
applied.
• The brakes should work
effectively.
• The brake pedal should not feel
spongy.
• The brake pedal should not get
too close to the
floor when the
brakes are
applied.
Head
restraints
• Do the head restraints move
smoothly and
lock securely?
Indica-
tors/buzzers
• Do the indica-tors and buzzers
function prop-
erly?
Lights
• Do all the lights come on?
• Are the head- lights aimed cor-
rectly?
Parking brake
• Does the park-ing brake oper-
ate normally?
• When parked on a slope and the
parking brake is
on, is the vehicle
securely
stopped?
ItemsCheck points
Seat belts
• Do the seat belts operate
smoothly?
• The seat belts should not be
damaged.
Seats
• Do the seat con-trols operate
properly?
Steering wheel
• Does the steer-ing wheel rotate
smoothly?
• Does the steer- ing wheel have
the correct
amount of free
play?
• There should not be any strange
sounds coming
from the steer-
ing wheel.
Vehicle exterior
ItemsCheck points
Doors
• Do the doors operate
smoothly?
Engine hood
• Does the engine hood lock system
work properly?
Fluid leaks
• There should not be any signs of
fluid leakage
after the vehicle
has been parked.
ItemsCheck points
Page 441 of 574
4437-2. Steps to take in an emergency
7
When trouble arises
7-2.Steps to take in an emergency
The following may indicate a
problem with your transmission.
Contact your Toyota dealer or
commercial towing service
before towing.
The engine is running but the
vehicle does not move.
The vehicle makes an abnor-
mal sound.
From the front (2WD models)
Release the parking brake.
Turn automatic mode off.
( P.215)
From the front (AWD models)
Use a towing dolly under the
rear wheels.
From the rear
Use a towing dolly under the
front wheels.
If your vehicle needs
to be towed
If towing is necessary, we
recommend having your
vehicle towed by your
Toyota dealer or commer-
cial towing service, using a
wheel-lift type truck or flat-
bed truck.
Use a safety chain system
for all towing, and abide by
all state/provincial and local
laws.
Situations when it is nec-
essary to contact dealers
before towing (vehicles
with towing eyelet)
Towing with a wheel-lift
type truck
Page 442 of 574

4447-2. Steps to take in an emergency
When using a flat-bed truck to
transport the vehicle, use tire
strapping belts. Refer to the
owner’s manual of the flat-bed
truck for the tire strapping
method.
In order to suppress vehicle
movement during transporta-
tion, set the parking brake and
turn the engine switch to off.
WARNING
Observe the following precau-
tions. Failure to do so may result
in death or serious injury.
■When towing the vehicle
2WD models
Be sure to transport the vehicle
with the front wh eels raised or
with all four wheels raised off the
ground. If the vehicle is towed
with the front wh eels contacting
the ground, the drivetrain and
related parts may be damaged.
AWD models
Be sure to transport the vehicle
with all four wheels raised off the
ground. If the vehicle is towed
with the tires contacting the
ground, the drivetrain or related
parts may be damaged, the vehi-
cle may fly off the truck.
NOTICE
■To prevent damage to the
vehicle when t owing using a
wheel-lift type truck
●Vehicles without smart key sys-
tem: Do not tow the vehicle from
the rear when the engine switch
is in the “LOCK” position or the
key is removed. The steering
lock mechanism is not strong
enough to hold the front wheels
straight.
●When raising the vehicle,
ensure adequate ground clear-
ance for towing at the opposite
end of the raised vehicle. With-
out adequate clearance, the
vehicle could be damaged while
being towed.
■Towing with a sling-type
truck
Do not tow with a sling-type truck
to prevent body damage.
Using a flatbed truck
Page 444 of 574

4467-2. Steps to take in an emergency
Type B
4 Tighten down the towing eye-
let securely using a wheel nut
wrench or hard metal bar.
Type A
Type B
5 Securely attach cables or
chains to the towing eyelet.
Take care not to damage the vehi-
cle body.
6Enter the vehicle being towed
and start the engine.
Turn off the Parkin g Support Brake function (if equipped):
P.299
If the engine does not start, turn the
engine switch to ON.
Vehicles with Stop & Start system:
Before towing the ve hicle, turn the
engine switch to OFF once, and
then start the engine.
7 Shift the shift lever to N and
release the parking brake.
Turn automatic mode off. ( P.215)
When the shift lever cannot be
shifted: P.210
■While towing
If the engine is not running, the
power assist for the brakes and
steering will not function, making
steering and braking more difficult.
■Wheel nut wrench (if equipped)
Wheel nut wrench is installed in the
tool bag in luggage compartment.
( P.464)
WARNING
Observe the following precau-
tions. Failure to do so may result
in death or serious injury.
■While towing
●When towing using cables or
chains, avoid sudden starts, etc.
which place excessive stress on
the towing eyelets, cables or
chains. The towing eyelets,
cables or chains may become
damaged, broken debris may hit
people, and cause serious dam-
age.
●Vehicles without smart key sys-
tem: Do not turn the engine
switch to the “LOCK” position.
There is a possibility that the
steering wheel is locked and
cannot be operated.
Page 447 of 574

4497-2. Steps to take in an emergency
7
When trouble arises
■Brake system warning light (warning buzzer)
■Brake system warning light
■Charging system warning light
If a warning light turns on or a warning buzzer
sounds
Calmly perform the following actions if any of the warning
lights comes on or flashes. If a light comes on or flashes, but
then goes off, this does not necessarily indicate a malfunc-
tion in the system. However, if this continues to occur, have
the vehicle inspected by your Toyota dealer.
Actions to the warning lights or warning buzzers
Warning lightDetails/Actions
(U.S.A.)
(Canada) (Red)
Indicates that:
The brake fluid level is low; or
The brake system is malfunctioning
Immediately stop the vehicle in a safe
place and contact your Toyota dealer.
Continuing to drive the vehicle may be
dangerous.
Warning lightDetails/Actions
(Yellow)
Indicates a malfunction in the parking brake sys-
tem
Have the vehicle inspected by your Toyota
dealer immediately.
Warning lightDetails/Actions
Indicates a malfunction in the vehicle’s charging
system
Immediately stop the vehicle in a safe
place and contact your Toyota dealer.
Page 451 of 574

4537-2. Steps to take in an emergency
7
When trouble arises
■PKSB OFF indicator (warning buzzer)
■RCTA OFF indicator (warning buzzer)
■Slip indicator light
Warning lightDetails/Actions
(Flashes)
(If equipped)
When a buzzer sounds:
Indicates a malfunctio n in the PKSB (Parking
Support Brake) system
Have the vehicle inspected by your Toyota
dealer immediately.
When a buzzer does not sound:
Indicates that the system is temporarily unavail-
able, possibly due to a sensor being dirty or cov-
ered with ice, etc.
Follow the instructions displayed on the
multi-information display. ( P.298, 459)
Warning lightDetails/Actions
(Flashes)
(If equipped)
When a buzzer sounds:
Indicates a malfunctio n in the RCTA (Rear
Cross Traffic Alert) function
Have the vehicle inspected by your Toyota
dealer immediately.
When a buzzer does not sound:
Indicates that the rear bumper around the radar
sensor is covered with dirt, etc. ( P.276)
Follow the instructions displayed on the
multi-information display. ( P.459)
Warning lightDetails/Actions
Indicates a malfunction in:
Multi-terrain Select bra ke control (if equipped);
The VSC/Trailer Sway Control system;
The TRAC system;
The hill-start assist control system; or
The downhill assist control system (if
equipped)
Have the vehicle inspected by your Toyota
dealer immediately.
Page 452 of 574

4547-2. Steps to take in an emergency
■Inappropriate pedal operation warning light* (warning buzzer)
*: This light illuminates on the mu lti-information display with a message.
■Brake hold operated indicator (warning buzzer)
■Parking brake indicator
Warning lightDetails/Actions
When a buzzer sounds:
Brake Override System is malfunctioning
Drive-Start Control is malfunctioning
Drive-Start Control is operating
Follow the instructions displayed on the
multi-information display.
When a buzzer does not sound:
Brake Override System is operating
Release the accelerator pedal and
depress the brake pedal.
Warning lightDetails/Actions
(Flashes)
Indicates a malfunction in the brake hold system
Have the vehicle inspected by your Toyota
dealer immediately.
Warning lightDetails/Actions
(U.S.A.)
(Flashes)
(Canada)
(Flashes)
It is possible that the par king brake is not fully
engaged or released
Operate the parking brake switch once
again.
This light comes on when the parking brake is
not released. If the light t urns off after the park-
ing brake is fully released, the system is operat-
ing normally.