Page 439 of 574

4417-1. Essential information
7
When trouble arises
Vehicles with smart key sys-
tem
Press and hold the engine switch
for 2 consecutive seconds or more,
or press it briefly 3 times or more in
succession.
5Stop the vehicle in a safe
place by the road.
If the door can be opened,
open the door and exit the
vehicle.
If the door can not be opened,
open the window using the
power window switch and
ensure an escape route.
If the window can be opened,
exit the vehicle through the
window.
If the door and window cannot
be opened due to the rising
water, remain calm, wait until
the water level inside the
vehicle rises to the point that
the water pressure inside of
the vehicle equals the water
pressure outside of the vehi-
cle and then open the door
after waiting for the rising
water to enter the vehicle, and
exit the vehicle. When the
WARNING
■If the engine has to be turned
off while driving
●Power assist for the brakes and
steering wheel will be lost, mak-
ing the brake pedal harder to
depress and the steering wheel
heavier to turn. Decelerate as
much as possible before turning
off the engine.
●Vehicles without smart key sys-
tem: Never attempt to remove
the key, as doing so will lock the
steering wheel.
If the vehicle is sub-
merged or water on
the road is rising
This vehicle is not designed
to be able to drive on roads
that are deeply flooded with
water. Do not drive on roads
where the roads may be
submerged or the water
may be rising. It is danger-
ous to remain in the vehicle,
if it anticipated that the vehi-
cle will be flooded or set a
drift. Remain calm and fol-
low the following.
Page 440 of 574
4427-1. Essential information
outside water level exceeds
half the height of the door, the
door cannot be opened from
the inside due to water pres-
sure.
■Water level exceeds the floor
When the water level exceeds the
floor and time has passed, the elec-
trical equipment will get damaged,
the power windows will not operate,
the engine stops, and the vehicle
may not be able to get moving.
■Using an emergency escape
hammer*
Laminated glass is used in the wind-
shield on this vehicle. Laminated
glass cannot be shattered with an
emergency hammer
*. Tempered
glass is used in the windows on this
vehicle.
*: Contact your Toyota dealer or
aftermarket accessory manufac-
turer for further information about
an emergency hammer.
WARNING
■Caution while driving
Do not drive on roads where the
roads may be submerged or the
water may be rising. Otherwise
the vehicle may be damaged and
cannot move, as well as become
flooded and set a drift, which may
lead to death.
Page 441 of 574
4437-2. Steps to take in an emergency
7
When trouble arises
7-2.Steps to take in an emergency
The following may indicate a
problem with your transmission.
Contact your Toyota dealer or
commercial towing service
before towing.
The engine is running but the
vehicle does not move.
The vehicle makes an abnor-
mal sound.
From the front (2WD models)
Release the parking brake.
Turn automatic mode off.
( P.215)
From the front (AWD models)
Use a towing dolly under the
rear wheels.
From the rear
Use a towing dolly under the
front wheels.
If your vehicle needs
to be towed
If towing is necessary, we
recommend having your
vehicle towed by your
Toyota dealer or commer-
cial towing service, using a
wheel-lift type truck or flat-
bed truck.
Use a safety chain system
for all towing, and abide by
all state/provincial and local
laws.
Situations when it is nec-
essary to contact dealers
before towing (vehicles
with towing eyelet)
Towing with a wheel-lift
type truck
Page 442 of 574

4447-2. Steps to take in an emergency
When using a flat-bed truck to
transport the vehicle, use tire
strapping belts. Refer to the
owner’s manual of the flat-bed
truck for the tire strapping
method.
In order to suppress vehicle
movement during transporta-
tion, set the parking brake and
turn the engine switch to off.
WARNING
Observe the following precau-
tions. Failure to do so may result
in death or serious injury.
■When towing the vehicle
2WD models
Be sure to transport the vehicle
with the front wh eels raised or
with all four wheels raised off the
ground. If the vehicle is towed
with the front wh eels contacting
the ground, the drivetrain and
related parts may be damaged.
AWD models
Be sure to transport the vehicle
with all four wheels raised off the
ground. If the vehicle is towed
with the tires contacting the
ground, the drivetrain or related
parts may be damaged, the vehi-
cle may fly off the truck.
NOTICE
■To prevent damage to the
vehicle when t owing using a
wheel-lift type truck
●Vehicles without smart key sys-
tem: Do not tow the vehicle from
the rear when the engine switch
is in the “LOCK” position or the
key is removed. The steering
lock mechanism is not strong
enough to hold the front wheels
straight.
●When raising the vehicle,
ensure adequate ground clear-
ance for towing at the opposite
end of the raised vehicle. With-
out adequate clearance, the
vehicle could be damaged while
being towed.
■Towing with a sling-type
truck
Do not tow with a sling-type truck
to prevent body damage.
Using a flatbed truck
Page 444 of 574

4467-2. Steps to take in an emergency
Type B
4 Tighten down the towing eye-
let securely using a wheel nut
wrench or hard metal bar.
Type A
Type B
5 Securely attach cables or
chains to the towing eyelet.
Take care not to damage the vehi-
cle body.
6Enter the vehicle being towed
and start the engine.
Turn off the Parkin g Support Brake function (if equipped):
P.299
If the engine does not start, turn the
engine switch to ON.
Vehicles with Stop & Start system:
Before towing the ve hicle, turn the
engine switch to OFF once, and
then start the engine.
7 Shift the shift lever to N and
release the parking brake.
Turn automatic mode off. ( P.215)
When the shift lever cannot be
shifted: P.210
■While towing
If the engine is not running, the
power assist for the brakes and
steering will not function, making
steering and braking more difficult.
■Wheel nut wrench (if equipped)
Wheel nut wrench is installed in the
tool bag in luggage compartment.
( P.464)
WARNING
Observe the following precau-
tions. Failure to do so may result
in death or serious injury.
■While towing
●When towing using cables or
chains, avoid sudden starts, etc.
which place excessive stress on
the towing eyelets, cables or
chains. The towing eyelets,
cables or chains may become
damaged, broken debris may hit
people, and cause serious dam-
age.
●Vehicles without smart key sys-
tem: Do not turn the engine
switch to the “LOCK” position.
There is a possibility that the
steering wheel is locked and
cannot be operated.
Page 445 of 574

4477-2. Steps to take in an emergency
7
When trouble arises
Fluid leaks under the vehicle
(Water dripping from the air
conditioning after use is nor-
mal.)
Flat-looking tires or uneven
tire wear
Engine coolant temperature
gauge needle continually
points higher than normal.
Changes in exhaust sound
Excessive tire squeal when
cornering
Strange noises related to the
suspension system
Pinging or other noises
related to the engine
Engine missing, stumbling or
running roughly
Appreciable loss of power
Vehicle pulls heavily to one
WARNING
■Installing towi ng eyelets to
the vehicle
Make sure that towing eyelets are
installed securely. If not securely
installed, towing eyelets may
come loose during towing.
NOTICE
■To prevent damage to the
vehicle during emergency
towing
Do not secure cables or chains to
the suspension components.
■When towing the vehicle
(vehicles with Stop & Start
system)
If it is necessary to tow the vehicle
with all four wheels on the ground,
perform the following procedure
before towing the vehicle, in order
to protect t he system.
Turn the engine switch to OFF
and then start the engine or turn
the engine switch to ON.
If you think something
is wrong
If you notice any of the fol-
lowing symptoms, your
vehicle probably needs
adjustment or repair. Con-
tact your Toyota dealer as
soon as possible.
Visible symptoms
Audible symptoms
Operational symptoms
Page 446 of 574
4487-2. Steps to take in an emergency
side when braking
Vehicle pulls heavily to one
side when driving on a level
road
Loss of brake effectiveness,
spongy feeling, pedal almost
touches the floor
Follow the procedure below to
restart the engine after the sys-
tem is activated.
1Turn the engine switch to
ACC or off.
2 Restart the engine.Fuel pump shut off
system
To minimize the risk of fuel
leakage when the engine
stalls or when an airbag
inflates upon collision, the
fuel pump shut off system
stops the supply of fuel to
the engine.
Restarting the engine
NOTICE
■Before starting the engine
Inspect the ground under the
vehicle.
If you find that fuel has leaked
onto the ground, the fuel system
has been damaged and is in need
of repair. Do not restart the
engine.
Page 448 of 574

4507-2. Steps to take in an emergency
■High coolant temperature warning light* (warning buzzer)
*: This light illuminates on the mu lti-information display with a message.
■Low engine oil pressure warning light* (warning buzzer)
*: This light illuminates on the mu lti-information display with a message.
■Malfunction indicator lamp
■SRS warning light
Warning lightDetails/Actions
Indicates that the engine is overheating
Immediately stop the vehicle in a safe
place.
Handling method ( P.480)
Warning lightDetails/Actions
Indicates that the engine oil pressure is too low
Immediately stop the vehicle in a safe
place and contact your Toyota dealer.
Warning lightDetails/Actions
(U.S.A.)
(Canada)
Indicates a malfunction in:
The electronic engi ne control system;
The electronic throttle control system; or
The emission control s ystem (if equipped)
Have the vehicle inspected by your Toyota
dealer immediately.
Warning lightDetails/Actions
Indicates a malfunction in:
The SRS airbag system;
The front passenger o ccupant classification
system; or
The seat belt pretensioner system
Have the vehicle inspected by your Toyota
dealer immediately.