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1-3. Emergency assistance
1-3.Emerg ency as sista nce
*1: If equipped
*2: Operates within the eCall coverage.
The system name differs depending
on the country.
Type A
Typ e B
Microphone
“SOS” button*
Indicator lights
Speaker
*: This button is intended for communi-
cation with the eCall system operator.
Other SOS buttons available in other
systems of a motor vehicle do not
relate to the device and are not
intended for communication with the
eCall system operator.
■Automatic Emergency Calls
If any airbag deploys, the system is
designed to automatically call the
eCall control center.* The answer-
ing operator receives the vehicle’s
location, the time of the incident
and the vehicle VIN, and attempts
to speak with the vehicle occupants
eCall*1, 2
eCall is a telematics service
that uses Global Navigation
Satellite System (GNSS) data
and embedded cellular tech-
nology to enable the following
emergency calls to be made:
Automatic emergency calls
(Automatic Collision Notifica-
tion) and manual emergency
calls (by pressing the “SOS”
button). This service is
required by European Union
Regulations.
System components
Emergency Notification Ser-
vices
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Owner's Manual_Europe_M52P63_en
1-3. Emergency assistance
For safety and security
to assess the situation. If the occu-
pants are unable to communicate,
the operator automatically treats
the call as an emergency and con-
tacts the nearest emergency ser-
vices provider (112 system etc.) to
describe the situation and request
that assistance be sent to the loca-
tion.
*: In some cases, the call cannot be
made. ( P. 6 2 )
■Manual Emergency Calls
In the event of an emergency, press
the “SOS” button to call the eCall
control center.* The answering
operator will determine your vehi-
cle’s location, assess the situation,
and dispatch the necessary assis-
tance required.
Make sure to open the cover before
pressing the “SOS” button.
If you accidentally press the “SOS” but-
ton, tell the operator that you are not
experiencing an emergency.
*: In some cases, the call cannot be
made. ( P. 6 2 )
When the engine switch is turned to
ON, the red indicator light will illumi-
nate for 10 seconds and then the
green indicator light will illuminate,
indicating that the system is
enabled. The indicator lights indi-
cate the following:
If the green indicator light illumi-
n a t e s a n d s t a y s o n , t h e s y s t e m i s
enabled.
If the green indicator light flashes
twice per second, an automatic
or manual Emergency Call is
being made.
If the red indicator light illumi-
nates at any time other than
immediately after the engine
switch is turned to ON, the sys-
tem may be malfunctioning or
the backup battery may be
depleted.
If the red indicator light blinks for
approximately 30 seconds during
an Emergency Call, the call has
been disconnected or the cellular
network signal is weak.
The service life of the backup battery
does not exceed 3 years.
■Free/Open Source Software Infor-
mation
This product contains Free/Open Source Software (FOSS).
The license information and/or the source code of such FOSS can be found at the following URL.
http://www.opensourceautomotive.com/dcm/toyota/
Indicator lights
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1-3. Emergency assistance
WARNING
■When the Emergency Call may not be made
●It may not be possible to make Emergency Calls in any of the fol-lowing situations. In such cases,
report to emergency services pro- vider (112 system etc.) by other means such as nearby public
phones.
• Even when the vehicle is in the cel-
lular phone service area, it may be difficult to connect to the eCall con-trol center if the reception is poor or
the line is busy. In such cases, even though the system attempts to con-nect to the eCall control center, you
may not be able to connect to the eCall control center to make Emer-gency Calls and contact emergency
services.
• When the vehicle is out of the cellu-
lar phone service area, the Emer- gency Calls cannot be made.
• When any related equipment (such as the “SOS” button panel, indicator lights, microphone, speaker, DCM,
antenna, or any wires connecting the equipment) is malfunctioning, damaged or broken, the Emer-
gency Call cannot be made.
• During an Emergency Call, the sys-
tem makes repeated attempts to connect to the eCall control center. However, if it cannot connect to the
eCall control center due to poor radio wave reception, the system may not be able to connect to the
cellular network and the call may finish without connecting. The red indicator light will blink for approxi-
mately 30 seconds to indicate this disconnection.
●If t he b at t er y ’s vo lt a g e d ec r ea se s o r there is a disconnection, the system may not be able to connect to the
eCall control center.
●The Emergency Call system might not work outside of EU area, depending on the available infra-
structure in the country.
■When the Emergency Call sys-
tem is replaced with a new one
The Emergency Call system should be registered. Contact any authorized
Toyota retailer or Toyota authorized repairer, or any reliable repairer.
■For your safety
●Please drive safely.The function of this system is to
assist you in making the Emer- gency Call in case of accidents such as traffic accidents or sudden
medical emergencies, and it does not protect the driver or passengers in any way. Please drive safely and
fasten your seatbelts at all times for your safety.
●In case of an emergency, make lives the top priority.
●If you smell anything burning or other unusual smells, leave the vehicle and evacuate to a safe area
immediately.
●If the airbags deploy when the sys-
tem is operating normally, the sys- tem makes emergency call. The system also makes emergency call
when the vehicle is struck from the r e a r o r r ol l s ov er, ev e n i f t h e a ir b a gs do not deploy.
●For safety, do not make the Emer-gency Call while driving.
Making calls during driving may cause mishandling of the steering wheel, which may lead to unex-
pected accidents. Stop the vehicle and confirm the safety of your surroundings before
making the Emergency Call.
