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1-3. Emergency assistance
WARNING
■When the Emergency Call may  not be made
●It may not be possible to make Emergency Calls in any of the fol-lowing situations. In such cases,  
report to emergency services pro- vider (112 system etc.) by other means such as nearby public  
phones. 
• Even when the vehicle is in the cel- 
lular phone service area, it may be  difficult to connect to the eCall con-trol center if the reception is poor or  
the line is busy. In such cases, even  though the system attempts to con-nect to the eCall control center, you  
may not be able to connect to the  eCall control center to make Emer-gency Calls and contact emergency  
services. 
• When the vehicle is out of the cellu- 
lar phone service area, the Emer- gency Calls cannot be made. 
• When any related equipment (such  as the “SOS” button panel, indicator lights, microphone, speaker, DCM,  
antenna, or any wires connecting  the equipment) is malfunctioning, damaged or broken, the Emer- 
gency Call cannot be made. 
• During an Emergency Call, the sys- 
tem makes repeated attempts to  connect to the eCall control center. However, if it cannot connect to the  
eCall control center due to poor  radio wave reception, the system may not be able to connect to the  
cellular network and the call may  finish without connecting. The red indicator light will blink for approxi- 
mately 30 seconds to indicate this  disconnection.
●If  t he  b at t er y ’s  vo lt a g e d ec r ea se s o r  there is a disconnection, the system may not be able to connect to the  
eCall control center.
●The Emergency Call system might  not work outside of EU area, depending on the available infra- 
structure in the country.
■When the Emergency Call sys-
tem is replaced with a new one 
The Emergency Call system should  be registered. Contact any authorized  
Toyota retailer or Toyota authorized  repairer, or any reliable repairer.
■For your safety
●Please drive safely.The function of this system is to  
assist you in making the Emer- gency Call in case of accidents such as traffic accidents or sudden  
medical emergencies, and it does  not protect the driver or passengers in any way. Please drive safely and  
fasten your seatbelts at all times for  your safety.
●In case of an emergency, make lives the top priority.
●If you smell anything burning or other unusual smells, leave the vehicle and evacuate to a safe area  
immediately.
●If the airbags deploy when the sys-
tem is operating normally, the sys- tem makes emergency call. The system also makes emergency call  
when the vehicle is struck from the  r e a r  o r  r ol l s ov er,  ev e n i f t h e a ir b a gs  do not deploy.
●For safety, do not make the Emer-gency Call while driving. 
Making calls during driving may  cause mishandling of the steering wheel, which may lead to unex- 
pected accidents. Stop the vehicle and confirm the safety of your surroundings before  
making the Emergency Call. 

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3-2. Opening, closing and locking the doors
Before driving
• Hand warmers made of metal 
• Media such as CDs and DVDs
●When other wireless keys (that emit 
radio waves) are being used nearby
●When carrying the electronic key 
together with the following devices  that emit radio waves• Another vehicle’s electronic key or a  
wireless key that emits radio waves • Personal computers or personal digi-tal assistants (PDAs) 
• Digital audio players • Portable game systems
●If window tint with a metallic content or metallic objects are attached to the rear window
●When the electronic key is placed near a battery charger or electronic  
devices
●When the vehicle is parked in a pay 
parking spot where radio waves are  emitted 
If the doors cannot be locked/unlocked  
using the smart entry & start system,  lock/unlock the doors by performing any of the following:
●Bring the electronic key close to either door handle and operate the entry  
function.
●Operate the wireless remote control. 
If the doors cannot be locked/unlocked  using the above methods, use the mechanical key. ( P.337) 
If the engine cannot be started using the  smart entry & start system refer to P.338.
■Note for the entry function
●Even when the electronic key is within the effective range (detection areas),  
the system may not operate properly  in the following cases:• The electronic key is too close to the  
window or outside door handle, near  the ground, or in a high place when the doors are locked or unlocked. 
• The electronic key is on the instru- ment panel, luggage cover or floor, or in the door pockets or glove box when  
the engine is started or engine switch  
modes are changed.
●Do not leave the electronic key on top 
of the instrument panel or near the  door pockets when exiting the vehicle. Depending on the radio wave recep- 
tion conditions, it may be detected by  the antenna outside the cabin and the door will become lockable from the  
outside, possibly trapping the elec- tronic key inside the vehicle.
●As long as the electronic key is within the effective range, the doors may be locked or unlocked by anyone. How- 
ever, only the doors detecting the  electronic key can be used to unlock the vehicle.
●Even if the electronic key is not inside the vehicle, it may be possible to start  
the engine if the electronic key is near  the window.
●The doors may unlock or lock if a large amount of water splashes on the door handle, such as in the rain or in a  
car wash when the electronic key is  within the effective range. (The doors will automatically be locked after  
approximately 30 seconds if the doors  are not opened and closed.)
●If the wireless remote control is used to lock the doors when the electronic key is near the vehicle, there is a pos- 
sibility that the door may not be  unlocked by the entry function. (Use the wireless remote control to unlock  
the doors.)
●Touching the door lock or unlock sen-
sor while wearing gloves may prevent  lock or unlock operation.
●When the lock operation is performed using the lock sensor, recognition sig-nals will be shown up to two consecu- 
tive times. After this, no recognition  signals will be given.
●If the door handle becomes wet while the electronic key is within the effec-tive range, the door may lock and  
unlock repeatedly. In that case, follow  the following correction procedures to  

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3-2. Opening, closing and locking the doors
Before driving
WARNING
■Caution regarding interference  with electronic devices
●People with implantable cardiac pacemakers, cardiac resynchroni-zation therapy-pacemakers or  
implantable cardioverter defibrilla- tors should maintain a reasonable distance between themselves and  
the smart entry & start system  antennas. ( P.107) The radio waves may affect the  
operation of such devices. If neces- sary, the entry function can be dis-abled. Ask any authorized Toyota  
retailer or Toyota authorized  repairer, or any reliable repairer for details, such as the frequency of  
radio waves and timing of the emit- ted radio waves. Then, consult your doctor to see if you should disable  
the entry function.
●Users of any electrical medical 
device other than implantable car- diac pacemakers, cardiac resyn-chronization therapy-pacemakers  
or implantable cardioverter defibril- lators should consult the manufac-turer of the device for information  
about its operation under the influ- ence of radio waves.Radio waves could have unex- 
pected effects on the operation of  such medical devices. 
Ask any authorized Toyota retailer or  Toyota authorized repairer, or any reli-able repairer for details on disabling  
the entry function.