
601-3. Emergency assistance
1-3.Emergency assistance
Microphone (driver’s side)
LED light indicators
“SOS” button
Subscribers have the following 
Safety Connect services avail-
able:
 Automatic Collision Notifica-
tion
*
Helps drivers receive necessary 
response from emergency service 
providers. ( P. 6 2 )
*: U.S. Patent No. 7,508,298 B2
 Stolen Vehicle Location
Helps drivers in the event of vehicle 
theft. ( P. 6 2 )
Emergency Assistance Button 
(“SOS”)
Connects drivers to response-cen-
ter support. ( P. 6 2 )
 Enhanced Roadside Assis-
tance
Provides drivers various on-road 
assistance. ( P.63)
Safety Connect
Safety Connect is a sub-
scription-based telematics 
service that uses Global 
Positioning System (GPS) 
data and embedded cellular 
technology to provide 
safety and security features 
to subscribers. Safety Con-
nect is supported by Toy-
ota’s designated response 
center, which operates 24 
hours per day, 7 days per 
week.
Safety Connect service is 
available by subscription on 
select, telematics hard-
ware-equipped vehicles.
By using the Safety Connect 
service, you are agreeing to 
be bound by the Telematics 
Subscription Service Agree-
ment and its Terms and 
Conditions, as in effect and 
amended from time to time, 
a current copy of which is 
available at Toyota.com in 
the United States, Toy-
otapr.com in Puerto Rico 
and Toyota.ca in Canada. All 
use of the Safety Connect 
service is subject to such 
then-applicable Terms and 
Conditions.
System components
Services 

611-3. Emergency assistance
1
For safety and security
After you have signed the 
Telematics Subscription Service 
Agreement and are enrolled, 
you can begin receiving ser-
vices. 
A variety of subscription terms 
are available for purchase. Con-
tact your Toyota dealer, call the 
following appropriate Customer 
Experience Center or push the 
“SOS” button in your vehicle for 
further subscription details.
• The United States
1-800-331-4331
• Canada
1-888-869-6828
•Puerto Rico
1-877-855-8377
■Safety Connect Services Infor-
mation
●Phone calls using the vehicle’s 
Bluetooth® technology will not be 
possible when Safety Connect is 
active and in use.
●Safety Connect is available begin-
ning Fall 2009 on select Toyota 
models (in the contiguous United 
States only). Contact with the 
Safety Connect response center 
is dependent upon the telematics 
device being in operative condi-
tion, cellular connection availabil-
ity, and GPS satellite signal 
reception, which can limit the abil-
ity to reach the response center or 
receive emergency service sup-
port. Enrollment and Telematics 
Subscription Service Agreement 
are required. A variety of subscrip-
tion terms are available; charges 
vary by subscription term selected 
and location.
●Automatic Collision Notification, 
Emergency Assistance and Stolen 
Vehicle Location are available in 
the United States, including 
Hawaii and Alaska , Puerto Rico 
and Canada, and Enhanced 
Roadside Assist ance are avail-
able in the United  States, Puerto 
Rico and Canada.
●Automatic Collision Notification, 
Emergency Assistance, Stolen 
Vehicle and Enhanced Road 
Assistance are not available in the 
U.S. Virgin Islands.
For vehicles first sold in the U.S. 
Virgin Islands, no Safety Connect 
services will function in or outside 
the U.S. Virgin Islands.
●Safety Connect services are not 
subject to section  255 of the Tele-
communications Act and the 
device is not TTY compatible.
■Languages
The Safety Connect response cen-
ter will offer suppor t in multiple lan-
guages.
The Safety Connect system will 
offer voice prompts in English, 
Spanish, and French. Please indi-
cate your language of choice when 
enrolling.
■When contacting the response 
center
You may be unable to contact the 
response center if the network is 
busy.
When the engine switch is 
turned to ON, the red indicator 
light comes on for 2 seconds 
then turns off. Afterward, the 
green indicator light comes on, 
indicating that the service is 
active.
Subscription
Safety Connect LED light 
Indicators 

621-3. Emergency assistance
The following indicator light pat-
terns indicate specific system 
usage conditions:
Green indicator light on = 
Active service
 Green indicator light flashing 
= Safety Connect call in pro-
cess
 Red indicator light (except at 
vehicle start-up) = System 
malfunction (contact your Toy-
ota dealer)
 No indicator light (off) = 
Safety Connect service not 
active
■Automatic Collision Notifi-
cation
In case of either airbag deploy-
ment or severe rear-end colli-
sion, the system is designed to 
automatically call the response 
center. The responding agent 
receives the vehicle’s location 
and attempts to speak with the 
vehicle occupants to assess the 
level of emergency. If the occu-
pants are unable to communi-
cate, the agent automatically 
treats the call as an emergency, 
contacts the nearest emer-
gency services provider to 
describe the situation, and 
requests that assistance be sent 
to the location.
■Stolen Vehicle Location
If your vehicle is stolen, Safety 
Connect can work with local 
authorities to assist them in 
locating and recovering the 
vehicle. After filing a police 
report, call the Customer Experi-
ence Center at 1-800-331-4331 
in the Unites States, 
1-877-855-8377 in Puerto Rico 
or 1- 888-869-6828 in Canada, 
and follow the prompts for 
Safety Connect to initiate this 
service. 
In addition to assisting law 
enforcement with recovery of a 
stolen vehicle, Safety-Con-
nect-equipped vehicle location 
data may, under certain circum-
stances, be shared with third 
parties to locate your vehicle. 
Further information is available 
at Toyota.com in the United 
States, Toyotapr.com in Puerto 
Rico and Toyota.ca in Canada.
■Emergency Assistance But-
ton (“SOS”)
In the event of an emergency on 
the road, push the “SOS” button 
to reach the Safety Connect 
response center. The answer-
ing agent will determine your 
vehicle’s location, assess the 
emergency, and dispatch the 
necessary assistance required.
If you accidentally press the “SOS” 
button, tell the  response-center 
agent that you are not experiencing 
an emergency.
Safety Connect services 

2706-2. Maintenance
The OBD system determines 
that a problem exists some-
where in the emission control 
system. Your vehicle may not 
pass the I/M test and may need 
to be repaired. Contact your 
Toyota dealer to service the 
vehicle.
When the battery is discon-
nected or discharged
Readiness codes that are set 
during ordinary driving are erased.
Also, depending on your driving 
habits, the readiness codes may 
not be completely set.
When the fuel tank cap is 
loose
The malfunction indicator lamp 
comes on indicating a temporary 
malfunction and your vehicle may 
not pass the I/M test.
The error code in the OBD sys-
tem will not be cleared unless 
the vehicle is driven 40 or more 
times.
Contact your Toyota dealer to 
prepare the vehicle for re-test-
ing.
Emission inspection 
and mainte nance (I/M) 
programs
Some states have vehicle 
emission inspection pro-
grams which include OBD 
(On Board Diagnostics) 
checks. The OBD system 
monitors the operation of 
the emission control sys-
tem.
If the malfunc tion indica-
tor lamp comes on
Your vehicle may not pass 
the I/M test in the follow-
ing situations:
When the malfunction 
indicator lamp still 
remains on after several 
driving trips
If your vehicle does not 
pass the I/M test 

3748-1. Specifications
adversely affected.
The malfunction indicator lamp on 
the instrument cluster may come on. 
If this happens, contact your Toyota 
dealer for service.
■If your engine knocks
●Consult your Toyota dealer.
●You may occasionally notice light 
knocking for a short time while 
accelerating or driving uphill. This 
is normal and there is no need for 
concern.
NOTICE
■Notice on fuel quality
●Do not use impro per fuels. If 
improper fuels are used, the 
engine will be damaged.
●Do not use leaded gasoline.
Leaded gasoline can cause 
damage to your vehicle’s 
three-way catalytic converters 
causing the emission control 
system to malfunction.
●Do not use gasohol other than 
the type previously stated.
Other gasohol may cause fuel 
system damage or vehicle per-
formance problems.
●Using unleaded gasoline with 
an octane number or rating 
lower than the l evel previously 
stated will cause persistent 
heavy knocking.
At worst, this will lead to engine 
damage.
■Fuel-related poor driveability
If poor driveability (poor hot start-
ing, vaporization, engine knock-
ing, etc.) is encountered after 
using a different type of fuel, dis-
continue the use of that type of 
fuel.
■When refueling with gasohol
Take care not to spill gasohol. It 
can damage your vehicle’s paint.