Page 316 of 436

3167-2. Steps to take in an emergency
The following may indicate a
problem with your transmission.
Contact your Toyota dealer or
commercial towing service
before towing.
The engine is running but the
vehicle does not move.
The vehicle makes an abnor-
mal sound.
From the front
Release the parking brake.
Turn automatic mode off.
( P.143)
From the rear
Use a towing dolly under the
front wheels.
When using a flat-bed truck to
transport the vehicle, use tire
strapping belts. Refer to the
owner's manual of the flat-bed
truck for the tire strapping
method.
In order to suppress vehicle
movement during transporta-
tion, set the parking brake and
turn the engine switch off.
If a tow truck is not available in NOTICE
■To prevent damage to the
vehicle during emergency
towing
Do not secure cables or chains to
the suspension components.
Situations when it is nec-
essary to contact dealers
before towing
Towing with a wheel-lift
type truck
NOTICE
■Towing with a sling-type truck
Do not tow with a sling-type truck
to prevent body damage.
Using a flatbed truck
Emergency towing
Page 318 of 436

3187-2. Steps to take in an emergency
cle body.
6Enter the vehicle being towed
and start the engine.
If the engine does not start, turn the
engine switch to ON.
7Shift the shift lever to N and
release the parking brake.
Turn automatic mode off.
( P.143)
When the shift lever cannot
be shifted: P. 1 3 9
■While towing
If the engine is not running, the
power assist for the brakes and
steering will not function, making
steering and braking more difficult.
■Wheel nut wrench
Wheel nut wrench is installed in lug-
gage compartment. ( P.336, 347)
Fluid leaks under the vehicle.
(Water dripping from the air
conditioning after use is nor-
mal.)
Flat-looking tires or uneven
tire wear
Engine coolant temperature
gauge needle continually
points higher than normal.
Changes in exhaust sound
Excessive tire squeal when
cornering
Strange noises related to the
suspension system
Pinging or other noises
related to the engine
Engine missing, stumbling or
running roughly
Appreciable loss of power
Vehicle pulls heavily to one
If you think something
is wrong
If you notice any of the fol-
lowing symptoms, your
vehicle probably needs
adjustment or repair. Con-
tact your Toyota dealer as
soon as possible.
Visible symptoms
Audible symptoms
Operational symptoms
Page 320 of 436

3207-2. Steps to take in an emergency
■Brake system warning light (warning buzzer)
■Brake system warning light (warning buzzer)
■High coolant temperature warning light* (warning buzzer)
*: This light illuminat es on the multi-information display.
If a war ning light tur ns on or a war ning buzzer
sounds
Calmly perform the following actions if any of the warning
lights comes on or flashes. If a light comes on or flashes, but
then goes off, this does not necessarily indicate a malfunction
in the system. However, if this continues to occur, have the
vehicle inspected by your Toyota dealer.
Actions to the warning lights or warning buzzers
Warning lightDetails/Actions
(U.S.A.)
or
(Red)
(Canada)
Indicates that:
The brake fluid level is low; or
The brake system is malfunctioning
Immediately stop the vehicle in a safe place and con-
tact your Toyota dealer. Continuing to drive the vehi-
cle may be dangerous.
Warning lightDetails/Actions
(Yellow)
Indicates a malfunction i n the parking brake system
Have the vehicle inspected by your Toyota dealer
immediately.
Warning lightDetails/Actions
Indicates that the engine c oolant temperature is exces-
sively high
Immediately stop the vehicle in a safe place.
Handling method ( P.362)
Page 326 of 436

3267-2. Steps to take in an emergency
■Driving assist information indicator
*: If equipped
■Slip indicator
■Parking brake indicator
Warning lightDetails/Actions
Indicates either of the follo wing systems may be malfunc-
tioning.
PCS (Pre-Collision System)
LDA (Lane Departure Alert)
Follow the instructions di splayed on the multi-infor-
mation display. ( P.330)
Indicates one of the following systems is malfunctioning or
disabled.
BSM (Blind Spot Monitor)
*
RCTA(Rear cross traffic alert)*
SEA (Safe Exit Assist)*
Follow the instructions di splayed on the multi-infor-
mation display. ( P.330)
Warning lightDetails/Actions
Indicates a malfunction in:
The VSC system;
The TRAC system; or
The hill-start assist control system
Have the vehicle inspected by your Toyota dealer
immediately.
Warning lightDetails/Actions
(Flashes)
(U.S.A.)
or
(Flashes)
(Canada)
It is possible that the parking brake is not fully engaged or
released
Operate the parking brake switch once again.
This light comes on when the parking brake is not released.
If the light turns of f after the parking brake is fully release d,
the system is operating normally.
Page 334 of 436

3347-2. Steps to take in an emergency
multi-information display is malfunc-
tioning. Have the vehicle inspected
by your Toyota dealer immediately.
■If a message that indicates the
need for referring to Owner’s
Manual is displayed
●If “Engine Coolant Temp High” is
displayed, follow the instructions
accordingly. ( P.362)
●If any of the following messages
are displayed on the multi-infor-
mation display, it may indicate a
malfunction. Have the vehicle
inspected by you r Toyota dealer
immediately.
• “Smart Key System Malfunction”
●If any of the following messages
are displayed on the multi-infor-
mation display, it may indicate a
malfunction. Immediately stop the
vehicle and contact your Toyota
dealer.
• “Braking Power Low”
• “Charging System Malfunction”
• “Oil Pressure Low”
Stop the vehicle in a safe
place on a hard, flat surface.
Set the parking brake.
Shift the shift lever to P.
NOTICE
■If “High Power Consumption
Partial Limit on AC/Heater
Operation” is displayed fre-
quently
There is a possible malfunction
relating to the charging system or
the battery may be deteriorating.
Have the vehicle inspected by
your Toyota dealer.
If you have a flat tire
(vehicles without
spare tire)
Your vehicle is not equipped
with a spare tire, but instead
is equipped with an emer-
gency tire puncture repair
kit.
A puncture caused by a nail
or screw passing through
the tire tread can be
repaired temporarily using
the emergency tire puncture
repair kit. (The kit contains a
bottle of sealant. The seal-
ant can be used only once
to temporarily repair one
tire without removing the
nail or screw from the tire.)
After temporarily repairing
the tire with the kit, have the
tire repaired or replaced by
your Toyota dealer.
WARNING
■If you have a flat tire
Do not continue driving with a flat
tire.
Driving even a short distance with
a flat tire can damage the tire and
the wheel beyond repair, which
could result in an accident.
Before repairing the tire
Page 346 of 436
3467-2. Steps to take in an emergency
Stop the vehicle in a safe
place on a hard, flat surface.
Set the parking brake.
Shift the shift lever to P.
Stop the engine.
Turn on the emergency flash-
ers.
If you have a flat tire
(vehicles with a spare
tire)
Your vehicle is equipped
with a spare tire. The flat tire
can be replaced with the
spare tire.
For details about tires:
P.282
WARNING
■If you have a flat tire
Do not continue driving with a flat
tire. Driving even a short distance
with a flat tire can damage the tire
and the wheel beyond repair,
which could result in an accident.
Before jacking up the
vehicle
Page 355 of 436

3557-2. Steps to take in an emergency
7
When trouble arises
The battery terminal connec-
tions may be loose or cor-
roded. ( P.279)
The engine starting system may
be malfunctioning due to an
electrical problem such as elec-
tronic key battery depletion or a
blown fuse. However, an interim
measure is available to start the
engine. ( P.355)
One of the following may be the
cause of the problem:
The battery may be dis-
charged. ( P.358)
One or both of the battery ter-
minals may be disconnected.
( P.279)
Contact your Toyot a dealer if the
problem cannot be repaired, or if
repair procedures are unknown.
When the engine does not start,
the following steps can be used
as an interim measure to start
the engine if the engine switch is
functioning normally. Do not use this starting proce-
dure except in case of emer-
gency.
1
Pull the parking brake switch
to check that the parking
brake is set. ( P.142)
Parking brake indicator will come
on.
2 Check that the shift lever is
set in P.
3 Turn the engine switch to
ACC
*.
4 Press and hold the engine
switch for about 15 seconds
while depressing the brake
pedal.
Even if the engi ne can be started
using the above steps, the system
may be malfunctioning. Have the
vehicle inspected by your Toyota
dealer.
*: ACC mode can be enabled/dis- abled on the customize menu.
( P.386)
The starter motor does
not turn over
The starter motor does
not turn over, the interior
lights and headlights do
not turn on, or the horn
does not sound.
Emergency start function
Page 364 of 436

3647-2. Steps to take in an emergency
1Stop the engine. Set the
parking brake and shift the
shift lever to P.
2 Remove the mud, snow or
sand from around the front
wheels.
3 Place wood, stones or some
other material under the front
wheels to help provide trac-
tion.
4 Restart the engine.
5 Shift the shift lever to D or R
and release the parking
brake. Then, while exercising
caution, depress the acceler-
ator pedal.
■When it is difficult to free the
vehicle
Press the switch to turn off
TRAC.
If the vehicle becomes
stuck
Carry out the following pro-
cedures if the tires spin or
the vehicle becomes stuck
in mud, dirt or snow:
Recovering procedure
WARNING
■When attempting to free a
stuck vehicle
If you choose to push the vehicle
back and forth to free it, make
sure the surrounding area is clear
to avoid striking other vehicles,
objects or people. The vehicle
may also lunge forward or lunge
back suddenly as it becomes free.
Use extreme caution.
■When shifting the shift lever
Be careful not to shift the shift
lever with the accelerator pedal
depressed.
This may lead to unexpected
rapid acceleration of the vehicle
that may cause an accident
resulting in death o r serious injury.
NOTICE
■To avoid damaging the trans-
mission and other compo-
nents
●Avoid spinning the front wheels
and depressing the accelerator
pedal more than necessary.
●If the vehicle remains stuck
even after these procedures are
performed, the vehicle may
require towing to be freed.