Page 316 of 436

3167-2. Steps to take in an emergency
The following may indicate a 
problem with your transmission. 
Contact your Toyota dealer or 
commercial towing service 
before towing.
The engine is running but the 
vehicle does not move.
 The vehicle makes an abnor-
mal sound.
From the front
Release the parking brake.
Turn automatic mode off. 
( P.143)
From the rear
Use a towing dolly under the 
front wheels.
When using a flat-bed truck to 
transport the vehicle, use tire 
strapping belts. Refer to the 
owner's manual of the flat-bed 
truck for the tire strapping 
method.
In order to suppress vehicle 
movement during transporta-
tion, set the parking brake and 
turn the engine switch off.
If a tow truck is not available in NOTICE
■To prevent damage to the 
vehicle during emergency 
towing
Do not secure cables or chains to 
the suspension components.
Situations when it is nec-
essary to contact dealers 
before towing
Towing with a wheel-lift 
type truck
NOTICE
■Towing with a sling-type truck
Do not tow with a sling-type truck 
to prevent body damage.
Using a flatbed truck
Emergency towing 
     
        
        Page 318 of 436

3187-2. Steps to take in an emergency
cle body.
6Enter the vehicle being towed 
and start the engine.
If the engine does not start, turn the 
engine switch to ON.
7Shift the shift lever to N and 
release the parking brake.
Turn automatic mode off. 
( P.143)
When the shift lever cannot 
be shifted:  P. 1 3 9
■While towing
If the engine is not running, the 
power assist for the brakes and 
steering will not  function, making 
steering and braking more difficult.
■Wheel nut wrench
Wheel nut wrench is  installed in lug-
gage compartment. ( P.336, 347)
 Fluid leaks under the vehicle.
(Water dripping from the air 
conditioning after use is nor-
mal.)
 Flat-looking tires or uneven 
tire wear
 Engine coolant temperature 
gauge needle continually 
points higher than normal.
 Changes in exhaust sound
 Excessive tire squeal when 
cornering
 Strange noises related to the 
suspension system
 Pinging or other noises 
related to the engine
 Engine missing, stumbling or 
running roughly
 Appreciable loss of power
 Vehicle pulls heavily to one 
If  you think something 
is wrong
If you notice any of the fol-
lowing symptoms, your 
vehicle probably needs 
adjustment or repair. Con-
tact your Toyota dealer as 
soon as possible.
Visible symptoms
Audible symptoms
Operational symptoms 
     
        
        Page 320 of 436

3207-2. Steps to take in an emergency
■Brake system warning light (warning buzzer)
■Brake system warning light (warning buzzer)
■High coolant temperature warning light* (warning buzzer)
*: This light illuminat es on the multi-information display.
If  a war ning light tur ns on or a war ning buzzer 
sounds
Calmly perform the following actions if any of the warning 
lights comes on or flashes. If a light comes on or flashes, but  
then goes off, this does not necessarily indicate a malfunction  
in the system. However, if this continues to occur, have the 
vehicle inspected by your Toyota dealer.
Actions to the warning lights or warning buzzers
Warning lightDetails/Actions
(U.S.A.)
or
(Red)
(Canada)
Indicates that:
 The brake fluid level is low; or
 The brake system is malfunctioning
 Immediately stop the vehicle in a safe place and con-
tact your Toyota dealer. Continuing to drive the vehi-
cle may be dangerous.
Warning lightDetails/Actions
(Yellow)
Indicates a malfunction i n the parking brake system
 Have the vehicle inspected by your Toyota dealer 
immediately.
Warning lightDetails/Actions
Indicates that the engine c oolant temperature is exces-
sively high
 Immediately stop the vehicle in a safe place.
Handling method ( P.362) 
     
        
        Page 326 of 436

3267-2. Steps to take in an emergency
■Driving assist information indicator
*: If equipped
■Slip indicator
■Parking brake indicator
Warning lightDetails/Actions
Indicates either of the follo wing systems may be malfunc-
tioning.
 PCS (Pre-Collision System)
 LDA (Lane Departure Alert)
 Follow the instructions di splayed on the multi-infor-
mation display. ( P.330)
Indicates one of the following  systems is malfunctioning or 
disabled.
 BSM (Blind Spot Monitor)
*
RCTA(Rear cross traffic alert)*
SEA (Safe Exit Assist)*
 Follow the instructions di splayed on the multi-infor-
mation display. ( P.330)
Warning lightDetails/Actions
Indicates a malfunction in:
The VSC system;
 The TRAC system; or
 The hill-start assist control system
 Have the vehicle inspected by your Toyota dealer 
immediately.
Warning lightDetails/Actions
(Flashes)
(U.S.A.)
or
(Flashes)
(Canada)
It is possible that the parking  brake is not fully engaged or 
released
 Operate the parking brake switch once again.
This light comes on when the parking brake is not released. 
If the light turns of f after the parking brake is fully release d, 
the system is operating normally. 
     
        
        Page 334 of 436

3347-2. Steps to take in an emergency
multi-information display is malfunc-
tioning. Have the vehicle inspected 
by your Toyota dealer immediately.
■If a message that indicates the 
need for referring to Owner’s 
Manual is displayed
●If “Engine Coolant Temp High” is 
displayed, follow the instructions 
accordingly. ( P.362)
●If any of the following messages 
are displayed on the multi-infor-
mation display, it may indicate a 
malfunction. Have the vehicle 
inspected by you r Toyota dealer 
immediately.
• “Smart Key System Malfunction”
●If any of the following messages 
are displayed on the multi-infor-
mation display, it may indicate a 
malfunction. Immediately stop the 
vehicle and contact your Toyota 
dealer.
• “Braking  Power Low”
• “Charging System Malfunction”
• “Oil Pressure Low”
 Stop the vehicle in a safe 
place on a hard, flat surface.
 Set the parking brake.
 Shift the shift lever to P.
NOTICE
■If “High Power Consumption 
Partial Limit  on AC/Heater 
Operation” is displayed fre-
quently
There is a possible malfunction 
relating to the charging system or 
the battery may be  deteriorating. 
Have the vehicle inspected by 
your Toyota dealer.
If  you have a flat tire 
(vehicles without 
spare tire)
Your vehicle is not equipped 
with a spare tire, but instead 
is equipped with an emer-
gency tire puncture repair 
kit.
A puncture caused by a nail 
or screw passing through 
the tire tread can be 
repaired temporarily using 
the emergency tire puncture 
repair kit. (The kit contains a 
bottle of sealant. The seal-
ant can be used only once 
to temporarily repair one 
tire without removing the 
nail or screw from the tire.) 
After temporarily repairing 
the tire with the kit, have the 
tire repaired or replaced by 
your Toyota dealer.
WARNING
■If you have a flat tire
Do not continue driving with a flat 
tire.
Driving even a short distance with 
a flat tire can damage the tire and 
the wheel beyond repair, which 
could result in an accident.
Before repairing the tire 
     
        
        Page 346 of 436
3467-2. Steps to take in an emergency
Stop the vehicle in a safe 
place on a hard, flat surface.
 Set the parking brake.
 Shift the shift lever to P.
 Stop the engine.
 Turn on the emergency flash-
ers.
If  you have a flat tire 
(vehicles with a spare 
tire)
Your vehicle is equipped 
with a spare tire. The flat tire 
can be replaced with the 
spare tire.
For details about tires: 
P.282
WARNING
■If you have a flat tire
Do not continue driving with a flat 
tire. Driving even a short distance 
with a flat tire can damage the tire 
and the wheel beyond repair, 
which could result in an accident.
Before jacking up the 
vehicle 
     
        
        Page 355 of 436

3557-2. Steps to take in an emergency
7
When trouble arises
The battery terminal connec-
tions may be loose or cor-
roded. ( P.279)
The engine starting system may 
be malfunctioning due to an 
electrical problem such as elec-
tronic key battery depletion or a 
blown fuse. However, an interim 
measure is available to start the 
engine. ( P.355)
One of the following may be the 
cause of the problem:
 The battery may be dis-
charged. ( P.358)
 One or both of the battery ter-
minals may be disconnected. 
( P.279)
Contact your Toyot a dealer if the 
problem cannot be repaired, or if 
repair procedures are unknown.
When the engine does not start, 
the following steps can be used 
as an interim measure to start 
the engine if the engine switch is 
functioning normally. Do not use this starting proce-
dure except in case of emer-
gency.
1
Pull the parking brake switch 
to check that the parking 
brake is set. ( P.142)
Parking brake indicator will come 
on.
2 Check that the shift lever is 
set in P.
3 Turn the engine switch to 
ACC
*.
4 Press and hold the engine 
switch for about 15 seconds 
while depressing the brake 
pedal.
Even if the engi ne can be started 
using the above steps, the system 
may be malfunctioning. Have the 
vehicle inspected by your Toyota 
dealer.
*: ACC mode can be enabled/dis- abled on the customize menu. 
( P.386)
The starter motor does 
not turn over
The starter motor does 
not turn over, the interior 
lights and headlights do 
not turn on, or the horn 
does not sound.
Emergency start function 
     
        
        Page 364 of 436

3647-2. Steps to take in an emergency
1Stop the engine. Set the 
parking brake and shift the 
shift lever to P.
2 Remove the mud, snow or 
sand from around the front 
wheels.
3 Place wood, stones or some 
other material under the front 
wheels to help provide trac-
tion.
4 Restart the engine.
5 Shift the shift lever to D or R 
and release the parking 
brake. Then, while exercising 
caution, depress the acceler-
ator pedal.
■When it is difficult to free the 
vehicle
Press the   switch to turn off 
TRAC.
If  the vehicle becomes 
stuck
Carry out the following pro-
cedures if the tires spin or 
the vehicle becomes stuck 
in mud, dirt or snow:
Recovering procedure
WARNING
■When attempting to free a 
stuck vehicle
If you choose to push the vehicle 
back and forth to free it, make 
sure the surrounding area is clear 
to avoid striking other vehicles, 
objects or people. The vehicle 
may also lunge forward or lunge 
back suddenly as it becomes free. 
Use extreme caution.
■When shifting the shift lever
Be careful not to shift the shift 
lever with the accelerator pedal 
depressed.
This may lead to unexpected 
rapid acceleration of the vehicle 
that may cause an accident 
resulting in death o r serious injury.
NOTICE
■To avoid damaging the trans-
mission and other compo-
nents
●Avoid spinning the front wheels 
and depressing the accelerator 
pedal more than necessary.
●If the vehicle remains stuck 
even after these procedures are 
performed, the vehicle may 
require towing to be freed.