Page 429 of 516
4297-2. Steps to take in an emergency
7
When trouble arises
gency.
1Set the parking brake.
( P.186)
2 Check that the shift lever is in
P.
3 Turn the power switch to
ACC
*.
4 Press and hold the power
switch for about 15 seconds
while depressing the brake
pedal firmly.
Even if the hybrid system can be
started using the above steps, the
system may be malfunctioning.
Have the vehicle inspected by your
Toyota dealer.
*: ACC mode can be enabled/dis-
abled on the customize menu.
( P.463)
If you lose your keys
New genuine keys can be
made by your Toyota dealer
using another mechanical
key and the key number
stamped on your key num-
ber plate.
Keep the plate in a safe
place such as your wallet,
not in the vehicle.
NOTICE
■When an electronic key is lost
If the electronic key remains lost,
the risk of vehicle theft increases
significantly. Visit your Toyota
dealer immediately with all
remaining electronic keys that
were provided with your vehicle.
Page 431 of 516

4317-2. Steps to take in an emergency
7
When trouble arises
■When the electronic key does
not work properly
●Make sure that the smart key sys-
tem has not been deactivated in
the customization setting. If it is
off, turn the function on. (Custom-
izable features: P.463)
●Check if battery-saving mode is
set. If it is set, cancel the function.
( P.130)
●The electronic key function may
be suspended. ( P.112)
Use the mechanical key
( P.114) in order to perform the
following operations:
1 Locks all the doors
2 Unlocks all the doors
Turning the key unlocks the driver’s
door. Turning the key again unlocks
the other doors.
■Key linked functions
1 Closes the windows and moon
roof
*1 (turn and hold)*2
2Opens the windows and moon
roof
*1 (turn and hold)*2
*1
: If equipped
*2: This setting must be customized at your Toyota dealer.
If the electronic key
does not operate prop-
erly
If communication between
the electronic key and vehi-
cle is interrupted ( P.130)
or the electronic key cannot
be used because the battery
is depleted, the smart key
system and wireless remote
control cannot be used. In
such cases, the doors can
be opened and the hybrid
system can be started by
following the procedure
below.
NOTICE
■In case of a smart key system
malfunction or other
key-related problems
Take your vehicle with all the elec-
tronic keys provided with your
vehicle to your Toyota dealer.
Locking and unlocking
the doors
Page 432 of 516

4327-2. Steps to take in an emergency
1Ensure that the shift lever is
in P and depress the brake
pedal.
2 Touch the electronic key to
the power switch.
When the electronic key is
detected, a buzzer sounds and the
power switch will turn to ON.
When the smart key system is
deactivated in customization set-
ting, the power switch will turn to
ACC.
3Firmly depress the brake
pedal and check that is shown on the multi-informa-
tion display.
4 Press the power switch
shortly and firmly.
In the event that the hybrid sys-
tem still cannot be started, con-
tact your Toyota dealer.
■Stopping the hybrid system
Shift the shift lever to P and press
the power switch as you normally do
when stopping the hybrid system.
■Electronic key battery
As the above proce dure is a tempo-
rary measure, it is recommended
that the electronic key battery be
replaced immediately when the bat-
tery is depleted. ( P.382)
■Alarm (if equipped)
If a door is unl ocked using the
mechanical key when the alarm sys-
tem is set, the alarm may be trig-
gered. ( P.77)
■Changing power switch modes
Release the brake pedal and press
the power switch in step 3 above.
The hybrid system does not start
and modes will be changed each
time the switch is pressed. ( P.177)
WARNING
■When using the mechanical
key and operating the power
windows or moon roof (if
equipped)
Operate the power window or
moon roof after checking to make
sure that there is n o possibility of
any passenger having any of their
body parts caught in the window
or moon roof.
Also, do not allow children to
operate the mechanical key. It is
possible for children and other
passengers to get caught in the
power window or moon roof.
Starting the hybrid sys-
tem
Page 433 of 516
4337-2. Steps to take in an emergency
7
When trouble arises
If you have a set of jumper (or
booster) cables and a second
vehicle with a 12-volt battery,
you can jump start your vehicle
by following the steps below.
1Vehicles with an alarm
( P.77): Confirm that the
electronic key is being car-
ried.
When connecting the jumper (or
booster) cables, depending on the
situation, the alarm may activate
and doors locked. ( P. 7 8 )
2 Open the hood. ( P.348)
and fuse box cover.
If the 12-volt batter y is
discharged
The following procedures
may be used to start the
hybrid system if the 12-volt
battery is discharged.
You can also call your Toy-
ota dealer or a qualified
repair shop.
Restarting the hybrid sys-
tem
Page 435 of 516

4357-2. Steps to take in an emergency
7
When trouble arises
6Open and close any of the
doors of your vehicle with the
power switch OFF.
7 Maintain the engine speed of
the second vehicle and start
the hybrid system of your
vehicle by turning the power
switch to ON.
8 Make sure the “READY” indi-
cator comes on. If the indica-
tor does not come on, contact
your Toyota dealer.
9 Once the hybrid system has
started, remove the jumper
cables in the exact reverse
order from which they were
connected.
10 Close the exclusive jump
starting terminal cover and
install the fuse box cover to
its original position.
Once the hybrid system starts,
have the vehicle inspected at
your Toyota dealer as soon as
possible.
■Starting the hybrid system
when the 12-volt battery is dis-
charged
The hybrid system cannot be started
by push-starting.
■To prevent 12-volt battery dis-
charge
●Turn off the headlights and the
audio system while the hybrid sys-
tem is off.
●Turn off any unnecessary electri-
cal components when the vehicle
is running at a low speed for an
extended period, such as in heavy
traffic.
■When the 12-volt battery is
removed or discharged
●Information stored in the ECU is
cleared. When the 12-volt battery
is depleted, have the vehicle
inspected at your Toyota dealer.
●Some systems may require initial-
ization. ( P.473)
■When removing the 12-volt bat-
tery terminals
When the 12-volt battery terminals
are removed, the information stored
in the ECU is cleared. Before
removing the 12-vo lt battery termi-
nals, contact you r Toyota dealer.
■Charging the 12-volt battery
The electricity stored in the 12-volt
battery will discha rge gradually even
when the vehicle i s not in use, due
to natural dischar ge and the drain-
ing effects of certain electrical appli-
ances. If the vehicle is left for a long
time, the 12-volt battery may dis-
charge, and the hybrid system may
be unable to start. (The 12-volt bat-
tery recharges automatically while
the hybrid system is operating.)
■When recharging or replacing
the 12-volt battery
●In some cases, it may not be pos-
sible to unlock the doors using the
smart key system when the
12-volt battery is discharged. Use
the wireless remote control or the
mechanical key to lock or unlock
the doors.
●The hybrid syste m may not start
on the first attempt after the
12-volt battery has recharged but
will start normally after the second
attempt. This is not a malfunction.
●The power switch mode is memo-
rized by the vehicle. When the
12-volt battery is reconnected, the
system will return to the mode it
was in before the 12-volt battery
was discharged. Before discon-
necting the 12-volt battery, turn
the power switch off.
If you are unsure what mode the
Page 465 of 516

4658-2. Customization
8
Vehicle specifications
*1: For details about each function: P. 9 6
*2: The default setting varies according to country.
*3: 7-inch display
■Door lock ( P.115, 119, 431)
*: This setting changes in accordance with My Settings.
■Smart key system and wireless remote control ( P.115, 129)
Drive information items
(Second item)Elapsed time
Average vehicle
speed
—O—
Distance
Pop-up displayOnOff—O—
Suggestion functionOn
On (when the vehi-cle is stopped)
O—O
Off
FunctionDefault settingCustomized setting
Unlocking using a
mechanical key
Driver’s door unlocked in
one step, all doors
unlocked in two step
All doors unlocked in one step——O
Speed linked door lock-
ing function
*OffOnO—O
Shift position linked door
locking function
*OnOffO—O
Shift position linked door
unlocking function
*OnOffO—O
Driver's door linked door
unlocking function
*OffOnO—O
FunctionDefault settingCustomized setting
Operating signal (Buzz-
ers)5OffO—O1 to 7
Function*1Default settingCustomized setting
Page 466 of 516
4668-2. Customization
*: This setting changes in accordance with My Settings.
■Smart key system (P.115, 129)
■Wireless remote control ( P.113, 115, 119)
Operation signal (Emer-
gency flashers)
*OnOffO—O
Time elapsed before
automatic door lock
function is activated if
door is not opened after
being unlocked
*
60 seconds
30 seconds
O—O120 seconds
Open door warning
buzzerOnOff——O
FunctionDefault settingCustomized setting
Smart key systemOnOff——O
Smart door unlockingDriver’s doorAll the doorsO—O
Time elapsed before
unlocking all the door
when gripping and hold-
ing the driver’s door
handle
2.0 seconds
Off
——O1.5 seconds
2.5 seconds
Number of consecutive
door lock operations2 timesAs many as
desired——O
FunctionDefault settingCustomized setting
Wireless remote controlOnOff——O
Unlocking operation
Driver’s door unlocked in
one step, all doors
unlocked in two step
All doors unlocked in one stepO—O
FunctionDefault settingCustomized setting
Page 467 of 516
4678-2. Customization
8
Vehicle specifications
■Power back door* ( P. 1 1 9 )
*: If equipped
■Power switch ( P.174)
■Power windows and moon roof* ( P.143, 146)
*: If equipped
Theft deterrent panic
modeOnOff——O
Locking operation when
door openedOnOffO—O
FunctionDefault settingCustomized setting
Power back door opera-
tionsOnOff—O—
5 step configuration:
Back door automatic
open and stop position
51 to 5—O—
Operation buzzer vol-
ume31—O—2
FunctionCustomized setting
ACC customize
Enabling/Disabling ACC
mode
On/OffO——
FunctionDefault settingCustomized setting
Mechanical key linked
operationOffOn——O
Wireless remote control
linked operationOffOn (open only)——O
Wireless remote control
linked operation signal
(buzzer)
OnOff——O
FunctionDefault settingCustomized setting