Page 744 of 814

7427-2. Steps to take in an emergency
C-HR_HEV_OM_Europe_OM10764E
If the hybrid system will not star t
One of the following may be the cause of the problem:
● The electronic key may not be functioning properly. (P. 744)
● There may not be sufficient fuel in the vehicle’s tank.
Refuel the vehicle. ( P. 124)
● There may be a malfunction in the immobilizer system. (P. 1 2 9 )
● There may be a malfunction in the steering lock system.
● The hybrid system may be malfunctioning due to an electrical prob-
lem such as electronic key battery depletion or a blown fuse. H ow-
ever, depending on the type of malfunction, an interim measure is
available to start the hybrid system. ( P. 743)
One of the following may be the cause of the problem:
● The 12-volt battery may be discharged. (P. 747)
● The 12-volt battery terminal connections may be loose or corroded.
( P. 604)
Reasons for the hybrid system not starting vary depending on
the situation. Check the following and perform the appropriate
procedure:
The hybrid system will not start even though the correct starti ng
procedure is being followed. ( P. 303)
The interior lights and headlights are dim, or the horn does not
sound or sounds at a low volume.
Page 765 of 814
763
8Vehicle specifications
C-HR_HEV_OM_Europe_OM10764E
8-1. Specifications
Maintenance data
(fuel, oil level, etc.)........... 764
Fuel information ................. 777
8-2. Customization
Customizable features ....... 779
8-3. Initialization
Items to initialize ................ 791
Page 766 of 814
7648-1. Specifications
C-HR_HEV_OM_Europe_OM10764E
Maintenance data (fuel, oil level, etc.)
*1: 2ZR-FXE engine
*2: M20A-FXS engine
*3: Unladen vehicle
*4: Vehicles with 215/60R17 tires
*5: Vehicles with 225/50R18 tires
*6: Except for 2ZR-FXE engine for Guadeloupe, Martinique, F. Guiana and
Svalbard
Dimensions and weights
Overall length4385 mm (172.6 in.)*1
4395 mm (173.0 in.)*2
Overall width1795 mm (70.7 in.)
Overall height*31555 mm (61.2 in.)
Wheelbase2640 mm (103.9 in.)
Tread
Front1550 mm (61.0 in.)*4
1540 mm (60.6 in.)*5
Rear1560 mm (61.4 in.)*4
1550 mm (61.0 in.)*5
Gross vehicle mass1860 kg (4101 lb.)*1
1930 kg (4255 lb.)*2
Maximum permissi-
ble axle capacity
Front1050 kg (2315 lb.)
Rear1080 kg (2381 lb.)
Drawbar load*675 kg (165 lb.)
Towing capacity*6Without brake725 kg (1598 lb.)With brake
Page 769 of 814
7678-1. Specifications
C-HR_HEV_OM_Europe_OM10764E
8
Vehicle specifications
Fuel
Fuel type
When you find these types of fuel label at
the gas station, use only the fuel with one of
the following labels.
EU area:
Unleaded gasoline conforming to European
standard EN228 only
Except EU area:
Unleaded gasoline only
Research Octane Number95 or higher
Fuel tank capacity
(Reference)43 L (11.4 gal., 9.5 lmp.gal.)
Electric motor (traction motor)
Ty p ePermanent magnet synchronous motor
Maximum output
2ZR-FXE engine
53 kW
M20A-FXS engine
80 kW
Maximum torque
2ZR-FXE engine
163 N·m (16.6 kgf·m, 120.2 ft·lbf)
M20A-FXS engine
202 N·m (20.6 kgf·m, 149 ft·lbf)
Page 771 of 814

7698-1. Specifications
C-HR_HEV_OM_Europe_OM10764E
8
Vehicle specifications
■Engine oil selection
Gasoline Engine -
“Toyota Genuine Motor Oil” is used in your Toyota vehicle. Toyo ta
recommends the use of approved “Toyota Genuine Motor Oil”.
Another motor oil of matching quality can also be used.
Oil grade:
0W-16:
API grade SN “Resource-Conserving”, SN PLUS “Resource-Con-
serving” or SP “Resource-Conserving”; or ILSAC GF-6B multigrade
engine oil
0W-20 and 5W-30:
API grade SM “Energy-Conserving”, SN “Resource-Conserving”,
SN PLUS “Resource-Conserving” or SP “Resource-Conserving”; or
ILSAC GF-6A multigrade engine oil
Recommended viscosity (SAE):
SAE 0W-16 is filled into your
Toyota vehicle at manufactur-
ing, and the best choice for
good fuel economy and good
starting in cold weather.
If SAE 0W-16 oil is not avail-
able, SAE 0W-20 oil may be
used. However, it should be
replaced with SAE 0W-16 at the
next oil change.
Temperature range anticipated
before next oil change
Preferred
Page 772 of 814

7708-1. Specifications
C-HR_HEV_OM_Europe_OM10764E
Oil viscosity (0W-16 is explained here as an example):
• The 0W in 0W-16 indicates the characteristic of the oil which
allows cold startability. Oils with a lower value before the W allow
for easier starting of the engine in cold weather.
• The 16 in 0W-16 indicates the viscosity characteristic of the oil
when the oil is at high temperature. An oil with a higher visco sity
(one with a higher value) may be better suited if the vehicle i s
operated at high speeds, or under extreme load conditions.
How to read oil container labels:
Either or both API registered marks are added to some oil conta in-
ers to help you select the oil you should use.
API Service Symbol
Top portion: “API SERVICE SP”
means the oil quality designa-
tion by American Petroleum
Institute (API).
Center portion: “SAE 0W-16”
means the SAE viscosity grade.
Lower portion: “Resource-Con-
serving” means that the oil has
fuel-saving and environmental
protection capabilities.
ILSAC Certification Mark
The International Lubricant
Specification Advisory Commit-
tee (ILSAC) Certification Mark is
displayed on the front of the
container.
Page 779 of 814

7778-1. Specifications
8
Vehicle specifications
C-HR_HEV_OM_Europe_OM10764E
Fuel infor mation
■Use of ethanol blended gasoline in a gasoline engine
Toyota allows the use of ethanol blended gasoline where the eth anol content
is up to 10%. Make sure that the ethanol blended gasoline to be used has a
Research Octane Number that follows the above.
■ If your engine knocks
● Consult any authorized Toyota retailer or Toyota authorized repairer, or any
reliable repairer.
● You may occasionally notice light knocking for a short time while accelerat-
ing or driving uphill. This is normal and there is no need for concern.
When you find these types of fuel label at the gas station, use
only the fuel with one of the following labels.
EU area:
You must only use unleaded gasoline conforming to European
standard EN228.
Select unleaded gasoline with a Research Octane Number of 95
or higher for optimum engine performance.
Except EU area:
You must only use unleaded gasoline.
Select unleaded gasoline with a Research Octane Number of 95
or higher for optimum engine performance.
Page 780 of 814

7788-1. Specifications
C-HR_HEV_OM_Europe_OM10764E
NOTICE
■Notice on fuel quality
● Do not use improper fuels. If improper fuels are used, the engine will be
damaged.
● Do not use gasoline with metallic additives, for example manganese, iron
or lead, otherwise it may cause damage on your engine or emissi on con-
trol system.
● Do not add aftermarket fuel additives which contain metallic additives.
● EU area: Bioethanol fuel sold under names such as “E50” or “E85” and
fuel containing a large amount of ethanol should not be used. T he use of
these fuels will damage the vehi cle’s fuel system. In case of any doubt,
ask any authorized Toyota retailer or Toyota authorized repaire r, or any
reliable repairer.
● Except EU area: Bioethanol fuel sold under names such as “E50” or “E85”
and fuel containing a large amount of ethanol should not be use d. Your
vehicle can use gasoline mixed with 10% max ethanol. The use of fuel
with more than 10% ethanol content (E10) will damage the vehicl e’s fuel
system. You must ensure that refueling is carried out only from a source
where fuel specification and quality can be guaranteed. In case of any
doubt, any authorized Toyota retailer or Toyota authorized repa irer, or any
reliable repairer.
● Do not use the methanol blended gasoline such as M15, M85, M100.
The use of gasoline containing methanol may cause engine damage or
failure.