
10
Owners Manual_USA_M42C01_enrecorded in an EDR to a third party 
except when:
• An agreement from the vehicle’s 
owner (or the lessee for a leased 
vehicle) is obtained
• In response to an official request  by the police, a court of law or a 
government agency
• For use by Toyota in a lawsuit
However, if necessary, Toyota may:
• Use the data for research on  vehicle safety performance
• Disclose the data to a third party  for research purposes without 
disclosing information about the 
specific vehicle or vehicle owner
The SRS airbag and seat belt 
pretensioner devices in your 
Toyota contain explosive chemi-
cals. If the vehicle is scrapped 
with the airbags and seat belt 
pretensioners left as they are, 
this may cause an accident such 
as fire. Be sure to have the sys-
tems of the SRS airbag and seat 
belt pretensioner removed and 
disposed of by a qualified ser-
vice shop or by your Toyota 
dealer before you scrap your 
vehicle.
Special handling may apply, 
See www.dtsc.ca.gov/
hazardouswaste/perchlorate.
Your vehicle has components  that may contain perchlorate. 
These components may include 
the airbags, seat belt preten-
sioners, wireless remote control 
batteries, and the batteries in 
the tire pressure warning valve 
and transmitters.
The word “QR Code” is regis-
tered trademark of DENSO 
WAVE INCORPORATED in 
Japan and other countries.
Scrapping of your Toyota
Perchlorate Material
“QR Code”
WARNING
■General precautions while 
driving
Driving under the influence: Never 
drive your vehicle when under the 
influence of alcohol or drugs that 
have impaired your  ability to oper-
ate your vehicle. Alcohol and cer-
tain drugs delay reaction time, 
impair judgment and reduce coor-
dination, which could lead to an 
accident that could result in death 
or serious injury.
Defensive driving: Always drive 
defensively. Anticipate mistakes 
that other drivers or pedestrians 
might make and be ready to avoid 
accidents.
Driver distraction: Always give 
your full attention to driving. Any-
thing that distracts the driver, such 
as adjusting controls, talking on a 
cellular phone or reading can 
result in a collision with resulting 
death or serious injury to you, 
your occupants or others. 

641-3. Emergency assistance
Owners Manual_USA_M42C01_en
1-3.Emergency assistance
Microphone
“SOS” button
LED light indicators
Speaker
Subscribers have the following 
Safety Connect services avail-
able:
 Automatic Collision Notifica-
tion
*
Helps drivers receive necessary 
response from emergency service 
providers. ( 
P. 6 6)
*: U.S. Patent No. 7,508,298 B2
Stolen Vehicle Location
Helps drivers in the event of vehicle 
theft. (
P. 6 6)
Emergency Assistance Button 
(“SOS”)
Connects drivers to response-cen-
Safety Connect
Safety Connect is a sub-
scription-based telematics 
service that uses Global 
Positioning System (GPS) 
data and embedded cellular 
technology to provide 
safety and security fea-
tures to subscribers. Safety 
Connect is supported by 
Toyota’s designated 
response center, which 
operates 24 hours per day, 7 
days per week.
Safety Connect service is 
available by subscription on 
select, telematics hardware-
equipped vehicles.
By using the Safety Con-
nect service, you are agree-
ing to be bound by the 
Telematics Subscription 
Service Agreement and its 
Terms and Conditions, as in 
effect and amended from 
time to time, a current copy 
of which is available at Toy-
ota.com. All use of the 
Safety Connect service is 
subject to such then-appli-
cable Terms and Condi-
tions.
System components
Services 

651-3. Emergency assistance
Owners Manual_USA_M42C01_en
1
For safety and security
ter support. ( P. 6 6)
Enhanced Roadside Assis-
tance
Provides drivers various on-road 
assistance. ( 
P.67)
After you have signed the 
Telematics Subscription Service 
Agreement and are enrolled, 
you can begin receiving ser-
vices.
A variety of subscription terms 
are available for purchase. Con-
tact your Toyota dealer, call the 
following or push the “SOS” but-
ton in your vehicle for further 
subscription details.
The United States
1-800-331-4331
Canada
1-888-869-6828
Subscription
NOTICE
■Safety Connect Services 
Information
●Phone calls using the vehicles 
Bluetooth® technology will not 
be possible during Safety Con-
nect.
●Safety Connect is available 
beginning Fall 2009 on select 
Toyota models (in the contigu-
ous United States only). Contact 
with the Safety Connect 
response center is dependent 
upon the telematics device 
being in operative condition, 
cellular connection availability, 
and GPS satellite signal recep-
tion, which can limit the ability to 
reach the response center or 
receive emergency service sup-
port. Enrollment  and Telematics 
Subscription Service Agree-
ment are required. A variety of 
subscription terms are avail-
able; charges vary by subscrip-
tion term selected and location.
●Automatic Collision Notification, 
Emergency Assistance and Sto-
len Vehicle Location are avail-
able in the United States, 
including Hawaii and Alaska, as 
well as and Canada, and 
Enhanced Roadside Assis-
tance are available in the United 
States and Canada.
●Automatic Collision Notification, 
Emergency Assistance, Stolen 
Vehicle and Enhanced Road 
Assistance will not function in 
the United States Virgin Islands. 
For vehicles first sold in the 
USVI, no Safety Connect ser-
vices will function in and outside 
the United States Virgin Islands.
●Safety Connect services are not 
subject to section 255 of the 
Telecommunications Act and 
the device is not TTY compati-
ble.
■Languages
The Safety Connect response 
center will offer support in multiple 
languages. The Safety Connect 
system will offer voice prompts in 
English, Spanish, and French. 
Please indicate your language of 
choice when enrolling. 

671-3. Emergency assistance
Owners Manual_USA_M42C01_en
1
For safety and security
the road, push the “SOS” button 
to reach the Safety Connect 
response center. The answer-
ing agent will determine your 
vehicle’s location, assess the 
emergency, and dispatch the 
necessary assistance required.
If you accidentally press the “SOS” 
button, tell the response-center 
agent that you are not experiencing 
an emergency.
■Enhanced Roadside Assis-
tance
Enhanced Roadside Assistance 
adds GPS data to the already 
included warranty-based Toyota 
roadside service.
Subscribers can press the 
“SOS” button to reach a Safety 
Connect response-center agent, 
who can help with a wide range 
of needs, such as: towing, flat 
tire, fuel delivery, etc. For a 
description of the Enhanced 
Roadside Assistance services 
and their limitations, please see 
the Safety Connect Terms and 
Conditions, which are available 
at Toyota.com.
Important! Read this informa-
tion about exposure to radio fre-
quency signals before using 
Safety Connect;
The Safety Connect system 
installed in your vehicle is a low- power radio transmitter and 
receiver. It receives and also 
sends out radio frequency (RF) 
signals.
In August 1996, the Federal 
Communications Commission 
(FCC) adopted RF exposure 
guidelines with safety levels for 
mobile wireless phones. Those 
guidelines are consistent with 
the safety standards previously 
set by the following U.S. and 
international standards bodies.
ANSI (American National 
Standards Institute) C95.1 
[1992]
 NCRP (National Council on 
Radiation Protection and 
Measurement) Report 86 
[1986]
 ICNIRP (International Com-
mission on Non-Ionizing Radi-
ation Protection) [1996]
Those standards were based on 
comprehensive and periodic 
evaluations of the relevant sci-
entific literature. Over 120 scien-
tists, engineers, and physicians 
from universities, and govern-
ment health agencies and 
industries reviewed the avail-
able body of research to 
develop the ANSI Standard 
(C95.1).
The design of Safety Connect 
complies with the FCC guide-
lines in addition to those stan-
dards.
Safety information for 
Safety Connect 

1202-2. Charging
Owners Manual_USA_M42C01_enschedule, connect the AC 
charging connector
The charging start time is deter-
mined based on the charging 
schedule at the t ime that the AC 
charging connector was connected.
●Connect the AC charging connec-
tor before the start time
When the charging mode is set to 
“Start”, if you connect the AC 
charging connector after the set 
start time, the next charging sched-
ule will be referenced.
When the charging mode is “Start-
Stop”, if you connect the AC 
charging connector after the start 
time, charging will start immediately 
and charging will be  performed until 
the stop time.
●After connecting the AC charging 
connector, check that the charging 
indicator of the charging port 
flashes ( P. 8 6 )
●Do not use an ou tlet that has a 
power cut off function (including a 
timer function)
Use an outlet that constantly sup-
plies electricity. For outlets where 
the power is cut off due to a timer 
function, etc., charging may not be 
carried out accord ing to plan if the 
power is cut off during the set time.
■When the AC charging connec-
tor remains connected to the 
vehicle
●When the charging mode is set to 
“Start”, even if multiple consecu-
tive charging schedules are regis-
tered, the next charge will not be 
carried out according to the 
charging schedule until the AC 
charging connector is removed 
and reconnected after charging 
completes. Also, when the traction 
battery is fully charged, charging 
according to the charging sched- ule will not be carried out.
●If the charging stop time is 
reached before t
he traction bat-
tery is fully cha rged and the 
charging mode is set to “Start-
Stop”, the nearest charging 
schedule after the stop time is 
updated as the next charging 
schedule, and charging is 
repeated until the battery is fully 
charged.
■Smartphone-linked operation
After applying to Toyota App, it is 
possible to use the smartphone 
application to change charging 
schedule settings.
For details about Toyota Apps, refer 
to http://www.toyota.com/
connected-services in the United 
States and http://www.toy-
ota.ca/connected in Canada.
■When charging schedules are 
ignored
When the following operations are 
performed while the charging 
schedule is on standby, charging 
schedule is temporarily canceled 
and charging is started.
●When the Remote Air Condition-
ing System ( P.409) is operated
●When turning “My Room Mode” 
on ( P.129)
●When turning “Charge Now” on 
( P.124, 128)
●When an operation that temporar-
ily cancel charging using the 
charging schedule ( P.107)
■Battery heater ( P.99)/“Battery 
Cooler” ( P. 9 9 )
Depending on the temperature of 
the traction battery , the traction bat-
tery heater or traction battery cooler 
may be activated and the charging 
indicator may light up while the timer 
is waiting for charging. 

1624-1. Key information
Owners Manual_USA_M42C01_en
4-1.Key information
The following keys are provided 
with the vehicle.Electronic keys
• Operating the smart key system ( P.187)
• Operating the wireless remote  control function ( P.164)
• Operating the Remote Air Condi- tioning System ( P.409)
Mechanical keys
Key number plate
■When riding in an aircraft
When bringing an electronic key 
onto an aircraft, make sure you do 
not press any buttons on the elec-
tronic key while inside the aircraft 
cabin. If you are carrying an elec-
tronic key in your bag, etc., ensure 
that the buttons are  not likely to be 
pressed accidentally. Pressing a 
button may cause the electronic key 
to emit radio waves that could inter-
fere with the oper ation of the air-
craft.
■Electronic key battery depletion
●The standard battery life is 1 to 2 
years.
●If the battery becomes low, an 
alarm will sound in the cabin and a  message will be disp
layed on the 
multi-information display when the 
EV system stops.
●To reduce key battery depletion 
when the electronic key is to not 
be used for long periods of time, 
set the electronic key to the bat-
tery-saving mode. ( P.188)
●As the electronic key always 
receives radio waves, the battery 
will become depleted  even if the 
electronic key is not used. The fol-
lowing symptoms indicate that the 
electronic key battery may be 
depleted. Replace the battery 
when necessary.
• The smart key system or the wire- less remote contro l does not oper-
ate.
• The detection area becomes  smaller.
• The LED indicator on the key sur-
face does not turn on.
You can replace the battery by your-
self ( P.497). However, as there is 
a danger that the electronic key may 
be damaged, it is recommended 
that replacement is carried out by 
your Toyota dealer.
●To avoid serious deterioration, do 
not leave the electronic key within 
3 ft. (1 m) of the following electri-
cal appliances that produce a 
magnetic field:
•TVs
• Personal computers
• Cellular phones, cordless phones  and battery chargers
• Table lamps
• Induction cookers
●If the electronic key is near the 
vehicle for longer than necessary, 
even if the smart key system is not 
operated, the key battery may 
become depleted faster than nor-
mal.
■If a message regarding the state 
of the electronic key or power 
switch mode, e tc. is shown
To prevent trapping  the electronic 
Keys
Key types 

1654-1. Key information
Owners Manual_USA_M42C01_en
4
Before driving
■When required  to leave the 
vehicle’s key with a parking 
attendant
Remove the mechanical key for 
your own use and provide the atten-
dant with the electronic key only.
■If you lose your mechanical 
keys
 P. 5 3 9
■If a wrong key is used
The key cylinder rotates freely to 
isolate inside mechanism.
*: If equipped
■Free/open source software 
information
This product contains Free/open 
source software (FOSS).
License information and/or the 
source code of this FOSS can be 
obtained at th e following URL:
https://www.denso .com/global/en/op
ensource/dkey/toyota/
In order to use the Digital Key, 
you need to install the Toyota 
App, Register the Vehicle to the 
customer’s Toyota App profile, 
and subscribe to Remote Ser-
vices, and enroll in Digital Key
 A Digital Key can be used 
when the smartphone and 
server can communicate. The 
Digital Key may become 
unusable if the smartphone is 
not connected to the Internet. 
Be sure to carry the electronic 
Digital key*
A smartphone can be used 
instead of the electronic key 
of the vehicle by installing 
the dedicated Digital Key 
App on a smartphone. Also, 
Digital Key can be shared 
with your family or friends 
using the Digital Key App.
Digital key usage condi-
tions
Digital key precautions 

1664-1. Key information
Owners Manual_USA_M42C01_en
key of the vehicle if traveling 
to a location with unreliable 
communications.
 If the smartphone battery is 
depleted, the smartphone 
cannot be used as Digital Key. 
If the battery level is low, be 
sure to charge the smart-
phone prior to going out.
 The Digital Key system is 
related to the Smart key sys-
tem. If the Smart key system 
has been deactivated in the 
vehicle customization setting, 
the Digital Key will also be 
disabled.
 Depending on the radio wave 
environment, the Digital Key 
may not be able to be used. 
P. 1 8 8
 When transferring vehicle 
ownership, make sure to 
delete the Digital Keys.
 If the vehicle is not operated 
for 14 days or more, the Digi-
tal Key will not connect auto-
matically. Therefore, it may 
take some time before the 
system operates after a door 
handle is touched.
 A part of the services may be 
stopped for a certain period of 
time due to server mainte-
nance. However, registered 
Digital Keys can be used 
during the maintenance.
 A smartphone with the Digital 
Key App enabled will be able  to lock and unlock the doors, 
start the EV system and per-
form any other operations as 
same as the electronic key of 
the vehicle. Be especially 
careful not to lose the smart-
phone or allow it to be stolen.
If the smartphone is lost or 
stolen, contact your Toyota 
dealer immediately.
 When taking your vehicle to a 
Toyota dealer for an inspec-
tion or repairs, make sure to 
bring an electronic key.