What to do:
Confirm whether the external charging equipment is powered by looking for any status lights, displays, or other
indicators on the equipment. For more information on troubleshooting Mobile Connector or Wall Connector status
lights, refer to the product
Vehicle Hold is currently unavailable due to system constraints. When stopping, use the brake pedal to bring your
vehicle to a complete stop and keep your vehicle stationary.
What to do:
Continue to your destination. Your vehicle is OK to drive.
If this alert persists throughout subsequent drives, schedule service at your earliest convenience. Your vehicle is OK
to drive in the meantime.
For more information, see Vehicle Hold on page 82.
DI_a250
Adaptive ride control disabled
Drive with caution
What this alert means:
The speed of your vehicle is limited to 90 mph (144 km/h) due to an issue with the Adaptive Suspension Damping
system.
The system cannot provide real-time adjustments to the suspension system to optimize both ride and handling, and
as a result your ride may be softer than usual.
What to do:
If this alert persists throughout subsequent drives, schedule service at your earliest convenience. Your vehicle is OK
to drive in the meantime.
This alert is accompanied by a red indicator light on the instrument panel. For more information, see Air Suspension
on page 146.
ESP_a118
Assist for low brake performance activated
To stop, keep brake pedal firmly pressed
What this alert means:
Hydraulic Fade Compensation is active. This brake assist function activates temporarily to make sure you have full
braking capability in conditions where reduced braking performance is detected by your vehicle.
When this assist function activates, you may feel the brake pedal pull away from your foot and notice a strong
increase in brake pressure. You may also hear a pumping sound coming from the brake hydraulic unit at the front of
the vehicle. This will usually last for a few seconds, depending on road surface and vehicle speed. This is completely
normal and does not indicate any issue with your vehicle.
What to do:
Continue to press the brake pedal as you normally would, and do not "pump" (repeatedly press and release) the
pedal as this will interrupt the function.
This alert will clear when your vehicle comes to a stop or you are no longer pressing the brake pedal. It may still be
displayed for up to 5 seconds afterward.
Reduced braking performance is usually temporary, and can occur for a number of reasons including high brake
temperatures after heavy brake use, or driving in extremely cold or wet conditions. It can also indicate that your
brake pads or rotors have worn to the point that normal replacement is needed.
If you continue to experience reduced braking performance which does not improve over time, please contact Tesla
service at your convenience for a brake inspection.
For more information, see Hydraulic Fade Compensation on page 76.
Troubleshooting Alerts
257Troubleshooting
It is possible your vehicle will shut down unexpectedly. It is also possible that your vehicle will not restart after the
current drive.
You may notice that some nonessential features are not available. This is expected behavior due to your vehicle
preserving energy for essential functions.
What to do:
If this alert is present while you are driving, your vehicle needs to come to a stop as soon as possible. Pull over safely
at your earliest opportunity.
It is recommended that you eliminate or reduce your use of any nonessential features. This can help your vehicle
maintain adequate electrical power for essential functions other than driving, until it can be serviced.
If this alert remains present, it is recommended that you schedule service immediately. Without service, your vehicle
may not drive, may shut down unexpectedly, or may not restart.
VCBATT_a402
Electrical system backup power is unavailable
Vehicle will consume more energy while idle
What this alert means:
The backup power source for the electrical system, the low voltage battery, is not available or cannot provide the
voltage required to support all vehicle features.
The primary source of electrical power, the high voltage battery system, will continue to support vehicle functions,
even when your vehicle is idle. For more information on the high voltage battery, see
About the High Voltage Battery
on page 178.
You may notice that some nonessential features are not available. This is expected behavior due to your vehicle
preserving energy for essential functions.
You may also notice that your vehicle consumes more energy than usual when you are not driving it, or that your vehicle displays a lower projected range than you would normally expect after charging. This is normal vehicle behavior when this alert is present, and it will continue until the backup power source is restored.
There is a chance that an issue affecting the primary power source could cause your vehicle to shut down
unexpectedly.
What to do:
It is recommended that you limit or avoid the use of any nonessential features. This can help your vehicle maintain
adequate electrical power for essential functions.
It is recommended that you schedule service at your earliest opportunity, so the backup power source for the
electrical system can be restored.
VCBATT_a496
Vehicle is preparing to shut down
PULL OVER SAFELY
What this alert means:
The electrical system cannot provide adequate support to drive or continue driving. Your vehicle is preparing to shut
down to preserve energy for essential functions other than driving.
Your vehicle cannot be driven or continue driving while this condition continues.
What to do:
Troubleshooting Alerts
275Troubleshooting
All other trademarks contained in this document are the
property of their respective owners and their use herein
does not imply sponsorship or endorsement of their products or services. The unauthorized use of any trademark displayed in this document or on the vehicle
is strictly prohibited.
About this Owner Information
279Consumer Information
carpets, cleaning: 198
CCS (Combo): 177
certifications (CE): 284
certifications (FCC): 284
certifications (IC): 284
certifications (NCC): 284
CHAdeMO: 177
chains: 195
change of ownership: 12
charge port: 180
charge port light: 181
charge port manual release: 184
charge port release cable: 184
charging: 176, 177, 180
components and equipment: 176
instructions: 180
public charging stations: 177
charging locations, finding: 167
charging stations, displaying on map: 164
child protection: 24
disabling rear window switches: 24
child seats - installing and using: 43
cleaning: 196
climate controls: 136
coat hangers, rear: 32
cold weather best practices: 96
collision avoidance assist: 131
Colorizer: 173
connecting to Wi-Fi: 159
console, low voltage power socket: 31
consumption chart: 187
contact information: 221, 284
roadside assistance: 221
Tesla: 284
copyrights: 278
correct seating positions: 54
covers (seat): 39
cruise control: 101
D
dashboard overview: 5
Dashcam: 152
data recording: 281
data sharing: 281
Declarations of Conformity: 284
delivery mileage: 282
detection, passenger: 52
devices: 171
Bluetooth, playing audio files: 171
dimensions (vehicle exterior): 208
dimensions (vehicle interior): 208
dimensions (vehicle): 208
display settings: 7
Dog: 140
door labels: 206
door seals: 198
cleaning: 198
doors: 19, 22, 23
Child Lock: 23
interior locking and unlocking: 22
locking: 19
Unlock on Park: 23
unlocking: 19
doors function: 22
Walk-Away Door Lock: 22
Drag Strip Mode: 83
Drive: 66
drive away locking: 23
drive modes: 65
driver: 57
profiles: 57
driver seat adjustment: 35
driving: 63, 186
starting: 63
tips to maximize range: 186
E
Easy Entry button: 37, 38
easy entry, driver profile: 57
EDR (event data recorder): 281
electric parking brake: 77
emergency braking: 131
Emergency Lane Departure Avoidance: 128
emergency lights: 70
emergency rear door opening: 21
emission control label: 205
energy: 71, 77
gained from regenerative braking: 77
range information: 71
Energy app: 187
energy use predictions (navigating): 168
Entertainment: 173
Erase & Reset: 12
event data recording: 281
exterior: 3, 196, 198
car cover: 198
cleaning: 196
overview: 3
polishing, touch up, & repair: 198
Index
R
radio: 170, 173
Radio Frequency compliance: 284
range: 71, 77, 186
displayed on instrument panel: 71
driving tips to maximize: 186
regenerative braking: 77
range assurance: 186
re-naming your vehicle: 12
Re-route: 168
reading light, rear: 32
rear view camera: 85
rear window switches, disabling: 24
recent (Media Player): 171
Recents (navigation): 164
recording: 152, 153
regenerative braking: 77
relative speed limit: 134
release notes: 161
restarting the touchscreen: 63
Reverse: 66
RFID transponders: 203
ride height, air suspension: 146
roadside assistance: 221
rotating tires: 191
Round Trip Energy (navigating): 168
run out of range: 225, 226
S
safety defects, reporting: 284
safety information: 42, 49, 55
airbags: 55
child seats: 49
seat belts: 42
satellite radio: 171
Schedule: 185
schedule service: 162
scheduled charging: 185
scheduled departure: 185
using: 185
seat belts: 40, 41, 198
cleaning: 198
in a collision: 41
overview of: 40
pre-tensioners: 41
wearing when pregnant: 41
seat heaters: 136
seating capacity: 206
seating position, driving: 35
seats: 136
heaters: 136
seats, front and rear: 35
second row seats: 37
security settings: 150
self-leveling: 146
sensors: 98
Sentry Mode: 153
service data recording: 281
service intervals: 188
Settings, erasing: 12
shifting: 65
shortcuts: 9, 11
adding to My Apps: 11
restarting the touchscreen: 9
Show Calendar Upon Entry: 143, 145
side camera(s): 85
Side Clearance (Summon): 122
side collision warning: 128
SiriusXM: 171
slip start: 79
Smart Summon: 125
smartphone: 13
authenticating as a key: 13
Software Reinstall: 160
software reset: 12
software update preferences: 160
software updates: 160
specifications: 211, 213
brakes: 211
High Voltage Battery: 213
low voltage battery: 213
motor: 211
steering: 211
subsystems: 211
suspension: 213
tires: 213
transmission: 211
wheels: 213
specifications (vehicle interior): 208
specifications and dimensions: 208
specifications, exterior: 208
speed assist: 134
speed limit warning: 134
stability control: 79
standby: 153
starting: 63
steering specifications: 211
steering, automatic: 105
summer tires: 194
Index
Summon: 122
Summon Distance: 122
sun visors: 34
superchargers, displaying on map: 164
supercharging: 183
described: 183
idle fees: 183
pay-per-use fees: 183
suspension: 146
suspension specifications: 213
suspension, air: 146
suspension, auto-raising: 146
suspension, damping: 146
T
telematics: 281
temperature: 60, 71, 136, 178, 216
Battery (high voltage), limits: 178
cabin, controls for: 136
heated: 60
outside: 71
tires: 216
tesla profiles: 57
Teslacam: 152, 153
third row seats (folding and raising): 38
tie-down straps: 223
tilt/intrusion detection: 150
Tire and Loading Information label: 206
tire noise: 195
Tire Pressure Monitoring System: 193
overview of: 193
tire pressures, checking: 190
tire pressures, displaying: 190
tire pressures, when towing: 89
tires: 190, 191, 194, 195, 213, 214, 216
all-season: 194
balancing: 191
chains: 195
inspecting and maintaining: 191
pressures, displaying: 190
pressures, how to check: 190
quality grading: 216
replacing: 191
replacing a tire sensor: 194
rotation: 191
specification: 213
summer: 194
temperature grades: 216
tire markings: 214
traction grade: 216
treadwear grade: 216
wheel configuration: 190
winter: 194
toll system transponders, attaching: 203
torque specifications: 211
touch up body: 198
touchscreen: 7, 9, 11, 160, 198
adding shortcuts: 11
cleaning: 198
customizing My Apps: 11
display settings: 7
frozen: 9
main: 7
overview: 7
rear: 7
reboot: 9
software updates: 160
unresponsive: 9
tow hitch, connecting: 92
tow hitch, disconnecting: 93
towing: 222, 225, 226
towing a trailer: 87
towing capacity: 88
towing guidelines: 91
towing, instructions: 221
towing, transporting: 221
Toybox: 173
TPMS: 193
overview of: 193
Tracking Disabled: 164
traction control: 79
trademarks: 278
Traffic Light and Stop Sign Control: 113
Traffic-Aware Cruise Control: 101
Trailer Brakes for towing: 90
Trailer Mode: 89
trailer towing: 87
transmission specifications: 211
transponders, attaching: 203
Transport Canada, contacting: 284
Transport Mode: 222
transporting: 222
trip chart: 187
trip meter: 84
Trip Planner: 168
trunk, front: 27
trunk, rear: 25
turn signals, lights: 70
Index