Wall Connector hardware issue. Possible issues include:1.
Contactor not working
2.
Self-test of internal ground fault monitoring circuit failed
3.
Thermal sensor disconnected
4.
Other hardware component issues
What to do:
An internal issue was detected by the Wall Connector.
1.
Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting.
2.
If the issue persists, turn OFF the circuit breaker for the Wall Connector, wait 10 seconds, and turn the circuit
breaker ON again. Then try reconnecting the Wall Connector to the vehicle.
3.
If the issue persists, have an electrician make sure all wires are properly connected and torqued according to the
instructions in the Wall Connector Installation Manual.
4.
Once your electrician has completed all work and restored power to the Wall Connector, try charging again by
reconnecting the Wall Connector to the vehicle.
5.
If the issue persists, the Wall Connector requires service.
For more information, see the installation guide for your Wall Connector.
CC_a021
Unable to charge - No primary Wall Connector
Check that primary unit is powered and available
What this alert means:
Load sharing (circuit breaker sharing) network: Need one (and only one) Wall Connector set as primary.
What to do:
Only one Wall Connector can be set to a primary configuration. Have your electrician confirm:
1.
Only one of the Wall Connectors is set as primary.
2.
All other Wall Connectors linked to the primary unit are set to paired position (position F).
For more information, see the installation guide for your Wall Connector.
CC_a022
Unable to charge - More than 1 primary unit
Ensure only 1 Wall Connector is set as primary
What this alert means:
Load sharing (circuit breaker sharing) network: Need one (and only one) Wall Connector set as primary.
What to do:
Only one Wall Connector can be set to a primary configuration. Have your electrician confirm:
1.
Only one of the Wall Connectors is set as primary.
2.
All other Wall Connectors linked to the primary unit are set to paired position (position F).
For more information, see the installation guide for your Wall Connector.
Troubleshooting Alerts
221Troubleshooting
2. If the issue persists, turn OFF the circuit breaker for the Wall Connector, wait 10 seconds, and turn the circuit
breaker ON again. Then try reconnecting the Wall Connector to the vehicle.3.
If the issue persists, have an electrician make sure all wires are properly connected and torqued according to the
instructions in the Wall Connector Installation Manual.
4.
Once your electrician has completed all work and restored power to the Wall Connector, try charging again by reconnecting the Wall Connector to the vehicle.
5.
If the issue persists, the Wall Connector requires service.
For more information, see the installation guide for your Wall Connector.
CC_a026
Unable to charge - Wall Connector issue
Wall Connector needs service
What this alert means:
Wall Connector hardware issue. Possible issues include:
1.
Contactor not working
2.
Self-test of internal ground fault monitoring circuit failed
3.
Thermal sensor disconnected
4.
Other hardware component issues
What to do:
An internal issue was detected by the Wall Connector.
1.
Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting.
2.
If the issue persists, turn OFF the circuit breaker for the Wall Connector, wait 10 seconds, and turn the circuit
breaker ON again. Then try reconnecting the Wall Connector to the vehicle.
3.
If the issue persists, have an electrician make sure all wires are properly connected and torqued according to the
instructions in the Wall Connector Installation Manual.
4.
Once your electrician has completed all work and restored power to the Wall Connector, try charging again by reconnecting the Wall Connector to the vehicle.
5.
If the issue persists, the Wall Connector requires service.
For more information, see the installation guide for your Wall Connector.
CC_a027
Unable to charge - Wall Connector issue
Wall Connector needs service
What this alert means:
Wall Connector hardware issue. Possible issues include:
1.
Contactor not working
2.
Self-test of internal ground fault monitoring circuit failed
3.
Thermal sensor disconnected
4.
Other hardware component issues
What to do:
Troubleshooting Alerts
223Troubleshooting
opening: 20
lifting: 184
lights, dome (map): 58
lights, exterior: 58
lights, fog: 58
lights, hazard warning: 60
lights, headlights after exit: 59
lights, interior: 58
load limits: 188
location tracking: 147
locking: 17
low voltage power socket: 27
M
maintenance: 171, 172, 173, 178, 182, 183
cleaning: 178
daily checks: 171
fluid replacement intervals: 172
monthly checks: 171
replacing wiper blades: 182
service intervals: 171
tires: 173
washer fluid, topping up: 182
washer jets, cleaning: 183
map orientation: 147
map updates: 152
mats: 181
media: 153, 156
settings: 153
sources, show and hide: 153
microphones, noise reduction: 27
mileage upon delivery: 262
mirrors: 52
mobile app: 145
mobile app access: 145
Mobile Connector: 160, 163
description: 160
using: 163
modifications: 185
motor specifications: 192
My Apps: 10
my car does what?: 156
myQ: 139
programming and using: 139
N
naming your vehicle: 11
Navigate on Autopilot: 93
NCC certifications: 264
Neutral: 57
NHTSA, contacting: 264
O
Obstacle-Aware Acceleration: 114
occupancy sensor: 43
occupant classification: 44
odometer: 76
Off-Peak Charging: 168
offset from speed limit: 117
Online Routing: 151
opening console: 25
opening hood without power: 205
overhang dimensions for your vehicle: 190
overtake acceleration: 84
Owner Information, about: 259
P
Park: 56
Park Assist: 70
parking brake: 68
parking, using Autopark: 103
parking, using Summon: 105
parts replacement: 185
passenger detection: 43
passenger front airbag: 43
pedestrian warning: 78
personal data, erasing: 11
phone: 12, 126
authenticating as a key: 12
using: 126
phone app: 127
phone charger, inductive: 26
phone charger, wireless: 26
phone key: 12, 15
adding as a key: 15
removing as a key: 15
PIN: 48
PIN to Drive: 133
Post-drive Cooling (Track Mode): 74
power: 67
gained from regenerative braking: 67
power cycling: 53
power windows: 19, 186
powering on and off: 53
Preconditioning: 168
Proposition 65: 262
public charging stations: 160
R
radio: 153, 156
Index
Radio Frequency information: 264
range: 61, 67, 169
displayed on instrument panel: 61
driving tips to maximize: 169
regenerative braking: 67
range assurance: 169
re-naming your vehicle: 11
Re-route: 151
reading light, rear: 27
rear view camera: 77
rear window switches, disabling: 19
recent (Media Player): 154
Recents (navigation): 147
recording: 135, 136
recording videos (Track Mode): 74
regenerative braking: 67
regenerative braking, in Track Mode: 74
relative speed limit: 117
release notes: 144
restarting the touchscreen: 53
Reverse: 56
RFID transponders: 185
ride height, air suspension: 129
roadside assistance: 202
rotating tires: 174
Round Trip Energy (navigating): 151
run out of range: 206, 207
S
safety defects, reporting: 264
safety information: 34, 39, 45
airbags: 45
child seats: 39
seat belts: 34
satellite radio: 154
Schedule: 168
schedule service: 145
scheduled charging: 168
scheduled departure: 168
using: 168
seat adjustment: 29
seat adjustment (driver): 29
seat belts: 32, 33, 180
cleaning: 180
in a collision: 33
overview of: 32
pre-tensioners: 33
wearing when pregnant: 32
seat heaters: 119
seating capacity: 188
seating position: 44
seating position for driving: 29
seats: 119
heaters: 119
security settings: 133
self-leveling: 129
sensors: 81
Sentry Mode: 136
service data recording: 261
service intervals: 171
Settings, erasing: 11
shifting: 55
shortcuts: 8, 10
adding to My Apps: 10
restarting the touchscreen: 8
Show Calendar Upon Entry: 126, 128
side camera(s): 77
Side Clearance (Summon): 105
side collision warning: 111
SiriusXM: 154
slip start: 69
Smart Summon: 108
smartphone: 12
authenticating as a key: 12
Software Reinstall: 143
software reset: 11
software update preferences: 143
software updates: 143
specifications: 192, 194
brakes: 192
High Voltage Battery: 194
low voltage battery: 194
motor: 192
steering: 192
subsystems: 192
suspension: 194
tires: 194
transmission: 192
wheels: 194
specifications (vehicle interior): 190
specifications and dimensions: 190
specifications, exterior: 190
speed assist: 117
speed limit warning: 117
Stability Assist (Track Mode): 74
stability control: 69
standby: 136
starting: 53
steering specifications: 192
steering, automatic: 88
Index
summer tires: 177
Summon: 105
Summon Distance: 105
superchargers, displaying on map: 147
supercharging: 166
described: 166
idle fees: 166
pay-per-use fees: 166
suspension: 129
suspension specifications: 194
suspension, air: 129
suspension, auto-raising: 129
suspension, damping: 129
T
telematics: 261
temperature: 50, 61, 119, 161, 197
Battery (high voltage), limits: 161
cabin, controls for: 119
heated: 50
outside: 61
tires: 197
tesla profiles: 47
Teslacam: 135, 136
tie-down straps: 205
tilt/intrusion detection: 133
Tire and Loading Information label: 188
tire noise: 177
Tire Pressure Monitoring System: 175
overview of: 175
tire pressures, checking: 173
tire pressures, displaying: 173
tires: 173, 174, 176, 177, 194, 195, 197
all-season: 177
balancing: 174
chains: 177
inspecting and maintaining: 173
pressures, displaying: 173
pressures, how to check: 173
quality grading: 197
replacing: 174
replacing a tire sensor: 176
rotation: 174
specification: 194
summer: 177
temperature grades: 197
tire markings: 195
traction grade: 197
treadwear grade: 197
wheel configuration: 173
winter: 177
toll system transponders, attaching: 185
torque specifications: 192
touch up body: 180
touchscreen: 6, 8, 10, 143, 180
adding shortcuts: 10
cleaning: 180
customizing My Apps: 10
display settings: 6
frozen: 8
main: 6
overview: 6
rear: 6
reboot: 8
software updates: 143
unresponsive: 8
towing: 203, 206, 207
towing, instructions: 202
towing, transporting: 202
Toybox: 156
TPMS: 175
overview of: 175
Track Mode: 74
Tracking Disabled: 147
traction control: 69
trademarks: 259
Traffic Light and Stop Sign Control: 96
Traffic-Aware Cruise Control: 84
transmission specifications: 192
transponders, attaching: 185
Transport Canada, contacting: 264
Transport Mode: 203
transporting: 203
trip chart: 170
trip meter: 76
Trip Planner: 151
trunk, front: 22
trunk, rear: 20
turn signals, lights: 60
U
ultrasonic sensors: 81
uniform tire quality grading: 197
Unlock On Park: 18
unlocking: 17
USB devices, connecting: 25
USB flash drive: 133, 135, 136
USB ports, console: 25
Index