2023 RAM PROMASTER key

16GETTING TO KNOW YOUR VEHICLE
NOTE:
When having the Sentry Key Immobilizer system
serviced, bring all vehicle keys with you to an
authorized dealer.
Keys must be ordered to the correct key cut to
match the vehicle locks.
It is not mandatory to replace the key fob if a
new emergency key is needed, and vice versa.
SENTRY KEY
The Sentry Key Immobilizer system prevents
unauthorized vehicle operation by disabling the
engine. The system does not need to be armed or
activated. Operation is automatic, regardless of
whether the vehicle is locked or unlocked.
The system uses a key fob, keyless push button
ignition and a Radio Frequency (RF) receiver to
prevent unauthorized vehicle operation. Therefore,
only key fobs that are programmed to the vehicle
can be used to start and operate the vehicle.
The system will shut the engine off in two seconds
if an invalid key fob is used to start the engine.
After placing the ignition switch in the ON/RUN
position, the Vehicle Security Light will turn on for
three seconds for a bulb check. If the light remains on after the bulb check, it indicates that there is a
problem with the electronics. In addition, if the light
begins to flash after the bulb check, it indicates
that someone used an invalid key fob to start the
engine. Either of these conditions will result in the
engine being shut off after two seconds.

If the Vehicle Security Light turns on during normal
vehicle operation (vehicle running for longer than
10 seconds), it indicates that there is a fault in the
electronics. Should this occur, have the vehicle
serviced as soon as possible by an authorized dealer.

All of the key fobs provided with your new vehicle
have been programmed to the vehicle electronics
Ú
page 280.
NOTE:A key fob that has not been programmed is also
considered an invalid key.
IGNITION SWITCH
KEYLESS ENTER ‘N GO™ IGNITION
This feature allows the driver to operate the
ignition switch with the push of a button as long as
the key fob is in the passenger compartment within
the area of the front driver and passenger seats.
The START/STOP ignition button has three
operating modes: OFF, ON/RUN, and START.

START/STOP Ignition Button

The push button ignition can be placed in the
following modes:
OFF
The engine is stopped
Some electrical devices (e.g. power locks,
alarm, etc.) are still available
CAUTION!

The Sentry Key Immobilizer system is not compatible
with some aftermarket Remote Start systems. Use
of these systems may result in vehicle starting
problems and loss of security protection.

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GETTING TO KNOW YOUR VEHICLE17
ON/RUN
Driving position
All electrical devices are available (e.g. climate
controls, heated seats, etc.)
START
The engine will start (when foot is on the brake)
NOTE:
If the ignition switch does not change the mode by
pushing the button, the key fob may have a low or
depleted battery. In this situation, a backup method
can be used to operate the ignition switch. Put the nose
side (side opposite of the mechanical key) of the key
fob against the START/STOP ignition button and push
to operate the ignition switch.

Backup Starting Method

NOTE:

The key fob may not be detected by the vehicle
Keyless Enter ‘n Go™ system if it is located next to a
mobile phone, laptop or other electronic device;
these devices may block the key fob’s wireless
signal and prevent the Keyless Enter ‘n Go™ system
from starting the vehicle.

For more information on normal engine starting,
see Úpage 76.
When opening the driver's door and the ignition
is in the ON/RUN position (engine not running),
a chime will sound to remind you to place the
ignition in the OFF position. In addition to the
chime, the message “Vehicle ON” will display
in the cluster.
The ignition will automatically switch to the OFF
position if the following vehicle conditions last
for 30 minutes: ignition placed in ON/RUN posi -
tion, gear is in PARK and engine is off.
WARNING!
When exiting the vehicle, always remove the
key fob from the vehicle and lock your vehicle.
Never leave children alone in a vehicle, or with
access to an unlocked vehicle.

Allowing children to be in a vehicle unattended is
dangerous for a number of reasons. A child or
others could be seriously or fatally injured. Chil -
dren should be warned not to touch the parking
brake, brake pedal or the gear selector.
Do not leave the key fob in or near the vehicle, or
in a location accessible to children, and do not
leave the Keyless Enter ‘n Go™ Ignition in the
ON/RUN position. A child could operate power
windows, other controls, or move the vehicle.

Do not leave children or animals inside parked
vehicles in hot weather. Interior heat buildup
may cause serious injury or death.
CAUTION!
An unlocked vehicle is an invitation for thieves.
Always remove key fob from the vehicle and lock
all doors when leaving the vehicle unattended.
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23_VF_OM_EN_USC_t.book Page 17

18GETTING TO KNOW YOUR VEHICLE
REMOTE START — IF EQUIPPED
This system uses the key fob to start the
engine conveniently from outside the
vehicle while still maintaining security.
The system has a range of approximately
300 ft (91 m).
Remote Start is used to defrost windows in cold
weather, and to reach a comfortable climate in all
ambient conditions before the driver enters the
vehicle.
NOTE:Obstructions between the vehicle and the key fob
may reduce this range Ú page 280.
HOW TO USE REMOTE START
Push and release the Remote Start button on the
key fob twice within five seconds. The vehicle
doors will lock, the parking lights will flash, and the
horn will chirp twice (if programmed). Then, the
engine will start, and the vehicle will remain in the
Remote Start mode for a 15 minute cycle.
Pushing the Remote Start button a third time shuts
the engine off.
NOTE:
With Remote Start, the engine will only run for
15 minutes.
Remote Start can only be used twice.
If an engine fault is present or fuel level is low,
the vehicle will not start.
The parking lights will turn on and remain on
during Remote Start mode.
For security, power window is disabled when the
vehicle is in the Remote Start mode.
The ignition must be placed in the ON/RUN posi -
tion before the Remote Start sequence can be
repeated for a third cycle.
All of the following conditions must be met before
the engine will Remote Start:
Gear selector in PARK
Doors closed
Hood closed
Rear cargo doors closed
Hazard switch off
Brake switch inactive (brake pedal not pressed)
Battery at an acceptable charge level
Panic button not pushed
Fuel meets minimum requirement
System not disabled from previous Remote
Start event
Vehicle Security system not active

Malfunction Indicator Light (MIL) is not illuminated

Ignition in OFF position
WARNING!

Do not start or run an engine in a closed garage
or confined area. Exhaust gas contains carbon
monoxide (CO) which is odorless and colorless.
Carbon monoxide is poisonous and can cause
serious injury or death when inhaled.

Keep key fobs away from children. Operation
of the Remote Start system, windows, door
locks or other controls could cause serious
injury or death.
WARNING!

Do not start or run an engine in a closed garage
or confined area. Exhaust gas contains carbon
monoxide (CO) which is odorless and colorless.
Carbon monoxide is poisonous and can cause
serious injury or death when inhaled.

Keep key fobs away from children. Operation
of the Remote Start system, windows, door
locks or other controls could cause serious
injury or death.

23_VF_OM_EN_USC_t.book Page 18

GETTING TO KNOW YOUR VEHICLE19
TO EXIT REMOTE START MODE
To drive the vehicle after starting the Remote Start
system, push and release the START/STOP ignition
button while pressing the brake pedal prior to the
end of the 15 minute cycle.
The Remote Start system will turn the engine off if
the Remote Start button on the key fob is pushed
again, or if the engine is allowed to run for the
entire 15 minute cycle. Once the ignition is placed
in the ON/RUN position, the climate controls
will resume the previously set operations
(temperature, blower control, etc.).
NOTE:To avoid unintentional shutdowns, the system will
disable for two seconds after receiving a valid
Remote Start request.

For vehicles equipped with the Keyless Enter ‘n Go™ —
Passive Entry feature, the message “Remote Start
Active — Push Start Button” will display in the
instrument cluster display until you push the
START/STOP ignition button.

REMOTE START DEFROST MODE
A
CTIVATION — IF EQUIPPED
When Remote Start is active, and the outside
ambient temperature is 40°F (4.5°C) or below, the
system will automatically activate rear defrost for
15 minutes or less. The timing is dependent on
the ambient temperature. Once the timer expires,
the system will automatically adjust the settings
depending on ambient conditions. See “Remote
Start Comfort Systems — If Equipped” in the next
section for detailed operation.
REMOTE START COMFORT SYSTEMS —
I
F EQUIPPED
When Remote Start is activated, the rear defrost
will automatically turn on in cold weather.
The vehicle will adjust the climate control settings
depending on the outside ambient temperature.
Manual Temperature Control (MTC) — If Equipped
In ambient temperatures of 40°F (4.5°C) or
below, the climate settings will default to
maximum heat, with fresh air entering the
cabin. If the front defrost timer expires, the
vehicle will enter Mix Mode.
In ambient temperatures from 40°F (4.5°C) to
78°F (26°C), the climate settings will be based
on the last settings selected by the driver.
In ambient temperatures of 78°F (26°C)
or above, the climate settings will default to
MAX A/C, Bi-Level mode, with Recirculation on.
For more information on ATC, MTC, and climate
control settings, see Ú page 40.
NOTE:These features will stay on through the duration of
Remote Start, or until the ignition is placed in the
ON/RUN position. The climate control settings
will change, and exit the automatic defaults, if
manually adjusted by the driver while the vehicle is
in Remote Start mode. This includes turning the
climate controls off using the OFF button.
REMOTE START WINDSHIELD WIPER
D
E-ICER ACTIVATION — IF EQUIPPED
When Remote Start is active and the outside
ambient temperature is less than 33°F (0.6°C),
the Windshield Wiper De-Icer will activate. Exiting
Remote Start will resume its previous operation.
If the Windshield Wiper De-Icer was active, the
timer and operation will continue.
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23_VF_OM_EN_USC_t.book Page 19

20GETTING TO KNOW YOUR VEHICLE
REMOTE START ABORT MESSAGE
One of the following messages will display in the
instrument cluster display if the vehicle fails to
remote start or exits Remote Start prematurely:
Remote Start Canceled — Door Open
Remote Start Canceled — Hood Open
Remote Start Canceled — Fuel Low
Remote Start Canceled — Rear Cargo Door Open
Remote Start Canceled — Too Cold
Remote Start Canceled — Time Expired
Remote Start Canceled — System Fault
Remote Start Disabled — Start Vehicle to Reset
The message will stay active until the ignition is
placed in the ON/RUN position.
VEHICLE SECURITY SYSTEM — IF EQUIPPED
The Vehicle Security system monitors the vehicle
doors and ignition for unauthorized operation.
When the Vehicle Security system is activated,
interior switches for door locks are disabled.
The system provides both audible and visible
signals. For the first three minutes, the horn will
sound, and the turn signal lights will flash. For an
additional 15 minutes, only the turn signal lights
will flash.
TO ARM THE SYSTEM
Follow these steps to arm the Vehicle Security
system:

1. Make sure the vehicle’s ignition is placed in the OFF position.

2. If any doors are open, close them.
3. Perform one of the following methods to lock the vehicle:
Push the lock button on the exterior Passive
Entry door handle with a valid key fob avail -
able in the same exterior zone Ú page 22.
Push the lock button on the key fob.
When the Vehicle Security system is armed, the
Vehicle Security Light (on the lock/unlock button
on the instrument panel) will begin to flash every
three seconds until it is disarmed.
NOTE:If a door or the hood is not properly closed, the
system will not be armed.
TO DISARM THE SYSTEM
The Vehicle Security system can be disarmed using
any of the following methods:
Push the unlock button on the key fob.
Push the Passive Entry button next to the door
handle to unlock the door Ú page 22.
Cycle the ignition out of the OFF position to
disarm the system.
The Vehicle Security system is designed to protect
your vehicle. However, you can create conditions
where the system will give you a false alarm. If one
of the previously described arming sequences has
occurred, the Vehicle Security system will arm
regardless of whether you are in the vehicle or not.
If you remain in the vehicle and open a door, the
alarm will sound. If this occurs, disarm the Vehicle
Security system.
REARMING OF THE SYSTEM

If the system has not been disabled, the
Vehicle Security system will rearm itself after
the 15 additional minutes of the turn signals
flashing. If the condition which initiated the alarm is
still present, the system will ignore that condition
and monitor the remaining doors and ignition.

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GETTING TO KNOW YOUR VEHICLE21
(Continued)
SECURITY SYSTEM MANUAL OVERRIDE
The Vehicle Security system will not arm if you lock
the doors using the manual door lock.
DOORS
POWER DOOR LOCKS
The power lock/unlock button has an LED that
indicates whether the doors are locked or
unlocked.
Push the lock button on the instrument panel.
The indicator light will illuminate to show the doors
are locked.
Push the lock button on the instrument panel a
second time to unlock the doors.
Lock Button On Instrument Panel
To unlock the front doors, pull the inside door
handle to the detent.
The load compartment power door lock switch is
located on the driver door trim panel. Use this
switch to lock or unlock the load compartment
doors.

Load Compartment Power Door Lock Switch

The load compartment lock/unlock button has an
LED that indicates whether the rear doors are
locked or unlocked.


LED ON:
Doors locked. Push the left side of the
central lock/unlock button once again to centrally
unlock all doors. The LED will switch off.

LED OFF: Doors unlocked. Push the right side of
the central lock/unlock button again to centrally
lock all doors. The doors will be locked only if all
the doors are properly closed. Once the doors have been locked with the key fob,
it will no longer be possible to unlock them by
pushing the central lock/unlock button.
WARNING!
Do not leave children or animals inside parked
vehicles in hot weather. Interior heat buildup
may cause serious injury or death.
For personal security and safety in the event
of a collision, lock the vehicle doors as you
drive as well as when you park and leave the
vehicle.

Before exiting a vehicle, always shift the transmis
-
sion into PARK, apply the parking brake, turn the
vehicle OFF, remove the key fobs from vehicle, and
lock all doors. and lock your vehicle.
Never leave children alone in a vehicle, or with
access to an unlocked vehicle. Allowing children to
be in a vehicle unattended is dangerous for a
number of reasons. A child or others could be seri -
ously or fatally injured. Children should be warned
not to touch the parking brake, brake pedal or the
gear selector.
Do not leave the key fob in or near the vehicle, or
in a location accessible to children, and do not
leave the Keyless Enter ‘n Go™ Ignition in the
ON/RUN position. A child could operate power
windows, other controls, or move the vehicle.

2

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22GETTING TO KNOW YOUR VEHICLE
AUTO UNLOCK DOORS
This feature unlocks all front doors when one front
door is opened.
NOTE:If the rear or side door is open, only the rear or side
door is unlocked. Automatic Unlock On Exit Feature
If Auto Unlock is enabled within Uconnect Settings
Ú
page 134, this feature will unlock all the doors
when any door is opened if the vehicle is stopped
and in PARK.
KEYLESS ENTER ‘N GO™ — PASSIVE
E
NTRY
The Passive Entry system is an enhancement
to the vehicle’s key fob and a feature of Keyless
Enter ‘n Go™ — Passive Entry. This feature allows
you to lock and unlock the vehicle’s door(s) without
having to push the key fob lock or unlock buttons.
NOTE:
Passive Entry may be programmed on or off
within Uconnect Settings Ú page 134.
The key fob may not be detected by the vehicle
Passive Entry system if it is located next to a
mobile phone, laptop, or other electronic device;
these devices may block the key fob’s wireless
signal and prevent the Passive Entry system
from locking/unlocking the vehicle.
Passive Entry Unlock initiates illuminated
approach (low beams, license plate lamp,
position lamps) for whichever duration is set
between 0, 30, 60 or 90 seconds. Passive Entry
Unlock also initiates two flashes of the turn
signals.
If the vehicle is unlocked by Passive Entry and
no door is opened within 60 seconds, the
vehicle will relock and (if equipped) will arm
the Vehicle Security system.
To Unlock From The Driver, Passenger or Rear
Door
With a valid Passive Entry key fob within 5 ft
(1.5 m) of the door handle, push the Passive Entry
button next to the handle to unlock the vehicle.
Unlock the front doors only if the Uconnect
setting is set to "Approach" and you press the
button located next to the front handle.
Unlock the load compartment doors only if the
Uconnect setting is set to "Approach" and you
press the button located next to the rear handle.
The Passive Entry feature will be disabled if the
Uconnect setting is set to "Off".
NOTE:
Either the load compartment and cabin
compartment or all doors will unlock when
you press Passive Entry button, depending on
the selected setting in the Uconnect system
Ú page 134.
Driving with the rear doors open can allow
poisonous exhaust gases into your vehicle.
You and your passengers could be injured by
these fumes. Keep the rear doors closed
when you are operating the vehicle.

If you are required to drive with the rear doors
open, make sure that all windows are closed and
the climate control blower control is set to a high
speed. DO NOT use the recirculation mode.

CAUTION!

An unlocked vehicle is an invitation. Always remove
the key fob from the vehicle and lock all of the doors
when leaving the vehicle unattended.

WARNING!

23_VF_OM_EN_USC_t.book Page 22

GETTING TO KNOW YOUR VEHICLE23
To Lock The Vehicle’s Doors

With one of the vehicle’s Passive Entry key fobs within
5 ft (1.5 m) of either front door handle, pushing the
Passive Entry lock button will lock the vehicle.

Push The Door Handle Button To Lock

NOTE:
After pushing the door handle button, you must
wait two seconds before you can lock or unlock
the doors, using either Passive Entry door
handle. This is done to allow you to check if the
vehicle is locked by pulling the door handle
without the vehicle unlocking.
The Passive Entry system will not operate if the
key fob battery is depleted.
When the key fob battery is low, the instru -
ment cluster will display a message indi -
cating that the key fob battery is low
Ú page 280.
AUTOMATIC DOOR LOCKS

When enabled, the door locks will lock automatically
when the vehicle's speed exceeds 12 mph (20 km/h).
The auto door lock feature can be enabled or disabled
through the Uconnect system
Ú
page 134.

STEERING WHEEL
TELESCOPING STEERING COLUMN
This feature allows you to lengthen or shorten the
steering column. The telescoping control handle is
located below the steering wheel at the end of the
steering column.

Telescoping Control Handle

To unlock the steering column, pull the control
handle up. To lengthen or shorten the steering
column, pull the steering wheel outward or push it inward as desired. To lock the steering column in
position, push the control handle down until fully
engaged.
SEATS
Seats are a part of the Occupant Restraint system
of the vehicle.
WARNING!
Do not adjust the steering column while driving.
Adjusting the steering column while driving or
driving with the steering column unlocked, could
cause the driver to lose control of the vehicle.
Failure to follow this warning may result in
serious injury or death.
WARNING!
It is dangerous to ride in a cargo area, inside
or outside of a vehicle. In a collision, people
riding in these areas are more likely to be
seriously injured or killed.

Do not allow people to ride in any area of your
vehicle that is not equipped with seats and seat
belts. In a collision, people riding in these areas
are more likely to be seriously injured or killed.

Be sure everyone in your vehicle is in a seat
and using a seat belt properly.
2

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