2023 MERCEDES-BENZ C CLASS COUPE Owners Manual

You can use the following services via the multi-
media system and the overhead control panel, for
example:
= Accident and Breakdown Management (me
button or situation-dependent display in the multimedia system)
= Mercedes-Benz Emergency Call System (auto-
matic emergency call and SOS button)
The Mercedes me connect Accident and Break-
down Management and the Mercedes-Benz emer-
gency call center are available to you around the
clock.
The me button and the SOS button can be found
on the vehicle\bs overhead control panel
(  page 283).
You can also call the Mercedes-Benz Customer
Center using the multimedia system (  page 284).
Please note that Mercedes me connect is a Mercedes-Benz service. In emergencies, Nrst call
the national emergency services using the stand-
ard national emergency service telephone num-
bers. In emergencies, you can also use theMercedes-Benz emergency call system
(  page 291).
Please note the Mercedes me connect terms of
use and the data protection information for
Mercedes me connect. You can Nnd these in your
Mercedes me user account.
Further information about Mercedes me connect
services can be obtained in the Mercedes me Por- tal: https://me.secure.mercedes-benz.com

q Information on Mercedes me connect Accident
and Breakdown Management\bAccident and Breakdown Management is not
available in every country. Contact an author-
ized Mercedes-Benz Center to Nnd out
whether this function is available in your coun- try.
The Accident and Breakdown Management can
include the following functions:
= Supplement to the Mercedes-Benz emergency
call system (  page 291)
If necessary, the contact person at the
Mercedes-Benz emergency call center for-
wards the call to Mercedes me connect Acci-
dent and Breakdown Management. Forward-
ing the call is however not possible in all coun-
tries.
= Breakdown assistance by a technician on
location and/or the towing away of the vehicle to the nearest authorized Mercedes-Benz Cen-
ter
You may be charged for these services.
= Addition to the emergency guide aser auto-
matic accident or breakdown detection
(  page 284)
In the event of a breakdown or accident, fur-
ther vehicle data is sent which enables optimal support by the Mercedes-Benz Customer Cen-
ter and the authorized service partner or
breakdown assistance.
= Addition to the Mercedes me connect service
Telediagnostics
With the Telediagnostics function, speciNc
wear and failure reports are recorded by the
service provider, in so far as these can be clearly interpreted and are available through
the monitoring of components that are subject
to diagnostics.MBUX multimedia system287

If your vehicle detects a breakdown or threat
of a breakdown, you may be prompted via the
multimedia system to contact the Mercedes- Benz Customer Center for further help. This
prompt in the multimedia system only appears
when the vehicle is stationary.\bThese services are subject to technical
restrictions such as the mobile phone cover- age, mobile network quality and the ability ofthe processing systems to interpret the trans-ferred data. In some circumstances, this can
result in delays or the failure of the informa- tion to appear in the multimedia system.
Please note that the service and breakdown call is
a Mercedes-Benz service. In emergencies, be
sure to contact the usual national emergency
number Nrst or use the Mercedes-Benz emer-
gency call system (  page 290).
More information about Mercedes me connect
services can be obtained in the Mercedes me Por- tal: https://me.secure.mercedes-benz.com

q Data transferred during Mercedes me connect
call services
The data transferred during a Mercedes me con- nect call depends on:
= The reason for initiation of the call
= The service that is selected in the voice con-
trol system
= The activated Mercedes me connect services
You can Nnd out which data is transferred when
using the services in the currently valid Mercedes
me connect terms of use and the data protection
information for Mercedes me connect. You can Nnd these in your Mercedes me user account.
Overview of the Mercedes me & Apps menu
When you log in with a user account to the
Mercedes me Portal, then services and oMers
from Mercedes-Benz will be available to you.
For more information consult an authorized
Mercedes-Benz Center or visit the Mercedes me portal: https://me.secure.mercedes-benz.com
\bMake sure you always keep the Mercedes me
apps updated.
You can call up the menu using Apps in the multi-
media system.
In the Apps menu, the following options can be
available:
= Connecting the vehicle with the Mercedes me
user account
= Deleting a connection between a Mercedes
me user account and the vehicle
= Calling up the Mercedes me services
= Calling up apps such as, In-Car OPce or the
web browser depending on availability
288MBUX multimedia system

Web browser overview1Previous website2Next website3Update4URL5Adds/removes bookmarks6Options7Settings\bUnder b you have the following options:
= Tabs
= Bookmarks & Browsing History
= Reading Mode
= Share Link
= Share Content
= Request Mobile Website\bWebsites cannot be shown while the vehicle is
in motion.
Overview of Smartphone Integration
With Smartphone Integration, you can use certain
functions on your mobile phone via the multime- dia system display.
Only one mobile phone at a time can be connec-
ted via Smartphone Integration to the multimedia system. Also for use with two phone mode withSmartphone Integration, only one additional
mobile phone can be connected using Bluetooth n
with the multimedia system.
The full range of functions for Smartphone Inte-
gration is only possible with an Internet connec-
tion. The appropriate application must be down-
loaded on the mobile phone to use Smartphone
Integration. The mobile phone must be switched on and connected to the multimedia system viathe USB port using a suitable cable.
Apps for Smartphone Integration:
= Apple CarPlay n
(wireless connection via Blue-
tooth n
also possible)
= Android Auto (wireless connection via Blue-
tooth n
also possible)\bFor safety reasons, the Nrst activation of
Apple CarPlay n
or Android Auto on the multi-
media system must be carried out when the vehicle is stationary with the parking brake.
You can start Smartphone Integration using theMy Devices menu.
You can end Smartphone Integration via the My
Devices or by disconnecting the connecting cable
between the mobile phone and multimedia sys-
tem.
MBUX multimedia system289

\bMercedes-Benz recommends disconnecting
the connection via the device manager or the connecting cable only when the vehicle is sta-
tionary.
Overview of transferred vehicle data
When using Smartphone Integration, certain vehi-
cle data is transferred to the mobile phone. This enables you to get the best out of selected mobile phone services. Vehicle data is not directly acces-
sible.
The following system information is transmitted:
= Sosware release of the multimedia system
= System ID (anonymized)
The transfer of this data is used to optimize com-
munication between the vehicle and the mobile phone.
To do this, and to assign several vehicles to the
mobile phone, a vehicle identiNer is randomly gen-
erated.
This has no connection to the vehicle identiNca-
tion number (VIN) and is deleted when the multi-
media system is reset (  page 264).
The following driving status data is transmitted:
= Transmission position engaged
= Distinction between parked, standstill, rolling
and driving
= Day/night mode of the driver\bs display
= Drive type
The transfer of this data is used to alter how con- tent is displayed to correspond to the driving sit-
uation.
The following position data is transmitted: = Coordinates
= Speed
= Compass direction
= Acceleration direction
The mobile phone uses this data to improve the
accuracy of navigation, for example, when driving
through a tunnel.Mercedes-Benz emergency call system
Information on the Mercedes-Benz emergency
call system
Your vehicle is equipped with the Mercedes-Benz emergency call system (!

ices. Aser the deactivation of eCall, automatic
emergency call and manual emergency call will not be available.
The vehicle must be switched on before an auto-
matic emergency call can be made.\beCall is activated at the factory.\beCall can be deactivated by an authorized
Mercedes-Benz dealer. Please note that in the
event ownership of the vehicle is transferred
to another owner in its deactivated state,
eCall will remain deactivated unless the new owner visits an authorized Mercedes-Benz
dealership to reactivate the system.
Overview of the Mercedes-Benz emergency call
system
eCall can help to reduce the time between an
accident and the arrival of emergency services at
the site of the accident. It helps locate an acci-
dent site in places that are diPcult to access.
However, even if a vehicle is equipped with eCall,
this does not mean the system is ON. As such, eCall does not replace dialing 911 in the event of
an accident.
An emergency call can be made automatically or
manually.
Only make emergency calls if you or others are in
need of rescue. Do not make an emergency call in
the event of a breakdown or a similar situation.
Messages on the display
SOS NOT READY: the vehicle is not on or eCall not
available.
During an active emergency call, <schar> appears in the display.
You can Nnd more information on the regional
availability of eCall at: https://www.mercedes-
benz-mobile.com/extra/ecall/\bIf there is a malfunction of the emergency call
system, the loudspeakers, microphone, air
bag or the SOS button, for example, are
faulty.
You can recognize a malfunction in the emer-
gency call system by the following displays:
= A corresponding message will also appear
in the driver\bs display.
= The SOS button lights up red continuously.Triggering an automatic Mercedes-Benz emer-
gency call
Requirements: = The vehicle is switched on.
= The starter battery is suPciently charged.
The Mercedes-Benz emergency call system trig- gers an emergency call automatically in the fol-
lowing cases:
= Aser activation of the restraint systems such
as air bags or Emergency Tensioning Devices aser an accident
= Aser an automatically initiated emergency
stop by Active Emergency Stop Assist
The emergency call has been made: = A voice connection is made to the Mercedes-
Benz emergency call center.
= A message with accident data is transmitted
to the Mercedes-Benz emergency call center.
The Mercedes-Benz emergency call centercan transmit the vehicle position data to oneof the emergency call centers.
MBUX multimedia system291

The SOS button in the overhead control panelOashes until the emergency call is Nnished.
It is not possible to immediately end an automatic
emergency call.
If no connection can be made to the emergency
services either, a corresponding message appears
in the media display.Dial the local emergency number on your mobile phone.
If an emergency call has been initiated:
= Remain in the vehicle if the road and traPc
conditions permit you to do so until a voice
connection is established with the emergency
call center operator.
= Based on the call, the operator decides
whether it is necessary to call rescue teams
and/or the police to the accident site.
= If no vehicle occupant answers, an ambulance
is sent to the vehicle immediately.
Triggering a manual Mercedes-Benz emergency
callTo use the SOS button in the overhead con- trol panel: press the SOS button at least one
second long (  page 283).
or
To use voice control: use the voice commands
of the MBUX Voice Assistant.
The emergency call has been made:
= A voice connection is made to the Mercedes-
Benz emergency call center.
= A message with accident data is transmitted
to the Mercedes-Benz emergency call center.
The Mercedes-Benz emergency call centercan transmit the vehicle position data to one
of the emergency call centers.
= Remain in the vehicle if the road and traPc
conditions permit you to do so until a voice
connection is established with the emergency
call center operator.
= Based on the call, the operator decides
whether it is necessary to call rescue teams
and/or the police to the accident site.
If no connection can be made to the emergency
services, a corresponding message appears in the
central display.Dial the local emergency number on your mobile phone.
Ending an unintentionally triggered manual
Mercedes-Benz emergency call
Select <schar> on the multifunction steering wheel. Depress button for several seconds.
Data transfer of the Mercedes-Benz emergency
call system
In the event of an automatic or manual emergency
call the following data is transmitted, for example:
= Vehicle\bs GPS position data
= GPS position data on the route (a few hundred
meters before the incident)
= Direction of travel
= Vehicle identiNcation number
= Vehicle drive type
= Number of people detected in the vehicle
292MBUX multimedia system

=Whether Mercedes me connect is available or
not
= Whether the emergency call was initiated
manually or automatically
= Time of the accident
= Language setting on the multimedia system
Data transmitted is vehicle information. For any questions about the collection, use and sharing of
the eCall system data, please contact MBUSA\bs
Customer Assistance Center at 800-FOR-MERC.
For Canada, please contact MBC\bs Customer
Assistance Center at 1-800-387-0100.
Customer requests for covered information should
be submitted via the same channels.
For accident clariNcation purposes, the following
measures can be taken up to an hour aser the
emergency call has been initiated:
= The current vehicle position can be deter-
mined.
= A voice connection to the vehicle occupants
can be established.MBUX multimedia system293

Radio & media
Overview of the symbols and functions in the media menu
SymbolDesignationFunction6PlaySelect to start or continue playback.8RestSelect to pause the playback.:Repeat a trackSelect to repeat the current track or the active playlist.
= Select once: the active playlist is repeated.
= Select twice: the current track is repeated.
= Select three times: the function is deactivated.9Random playbackSelect to play back the tracks in random order.