2023 LINCOLN NAVIGATOR phone

Emergency Call Limitations..........................71
Keys and Remote Controls
Remote Control Limitations.........................72
Using the Remote Control...........................72
Removing the Key Blade..............................73
Sounding the Panic Alarm...........................73
Locating Your Vehicle...................................73
Changing the Remote Control Battery.........................................................................73
Replacing a Lost Key or Remote Control.........................................................................75
Programming the Remote Control............75
Keys and Remote Controls –Troubleshooting.........................................77
Phone as a Key
What Is Phone as a Key................................78
Phone as a Key Limitations.........................78
Programming Your Phone...........................78
Using the Valet Mode...................................79
Using the Backup Start Passcode.............79
Phone as a Key – Troubleshooting...........80
MyKey™
What Is MyKey................................................82
MyKey Settings..............................................82
Creating a MyKey..........................................83
Programming a MyKey.................................84
Clearing All MyKeys......................................84
Checking MyKey System Status................84
Using MyKey With Remote Start Systems.........................................................................84
MyKey – Troubleshooting...........................85
Doors and Locks
Operating the Doors From Outside YourVehicle..........................................................87
Operating the Doors From Inside YourVehicle..........................................................87
Autounlock......................................................88
Autolock...........................................................88
Mislock.............................................................88
Doors and Locks Audible Warnings.........89
Doors and Locks – Troubleshooting........89
Keyless Entry
What Is Keyless Entry....................................91
Keyless Entry Limitations..............................91
Keyless Entry Settings...................................91
Using Keyless Entry.......................................91
Keyless Entry – Troubleshooting...............92
Keyless Entry Keypad
What Is the Keyless Entry Keypad.............93
Keyless Entry Keypad Limitations.............93
Locating the Keyless Entry Keypad..........93
Keyless Entry Keypad Master Access Code.........................................................................93
Keyless Entry Keypad Personal AccessCodes...........................................................94
Using the Keyless Entry Keypad................95
Keyless Entry Keypad – Troubleshooting........................................................................96
Easy Entry and Exit
How Does Easy Entry and Exit Work........97
Switching Easy Entry and Exit On and Off.........................................................................97
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2023 Navigator (TB9) Canada/United States of America, enUSA, Edition date: 202207, DOMTable of Contents

Center Display Overview
Center Display Precautions......................498
Center Display Limitations........................498
Status Bar......................................................498
Feature Bar...................................................499
Information On Demand Screen.............500
Rebooting the Center Display.................500
Voice Interaction
Lincoln Personal Assistant.........................501
Alexa Built-In
What is Alexa Built-In.................................503
Alexa Built-In Requirements.....................503
Signing Into Your Account........................503
Using Alexa Built-In....................................503
Alexa Built-In Settings................................503
Phone
Phone Precautions.....................................505
Connecting Your Phone............................505
Phone Menu.................................................505
Making and Receiving a Phone Call......507
Sending and Receiving a Text Message......................................................................509
Switching Text Message Notification Onand Off........................................................510
Bluetooth®
Connecting a Bluetooth® Device..............511
Playing Media Using Bluetooth®...............511
Apps
App Precautions...........................................512
App Requirements.......................................512
Accessing Apps............................................512
Enabling Apps on an iOS Device.............512
Enabling Apps on an Android Device.......................................................................512
Switching Apple CarPlay On and Off......513
Switching Android Auto On and Off.......513
Personal Profiles
How Do Personal Profiles Work...............515
Enabling or Disabling Personal Profiles.......................................................................515
Creating a Personal Profile........................515
Linking or Unlinking a Personal Profile toa Remote Control.....................................516
Navigation
Connected Navigation................................517
Accessing Navigation.................................517
Navigation Map Updates............................517
Adjusting the Map........................................517
Live Traffic......................................................517
Setting a Destination...................................518
Waypoints......................................................518
Route Guidance............................................519
Vehicle Software Updates
Vehicle Software Updates........................520
Software Update Settings........................520
Software Update Indicators......................521
Vehicle System Reset
Performing a System Reset......................523
Accessories
Accessories..................................................524
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2023 Navigator (TB9) Canada/United States of America, enUSA, Edition date: 202207, DOMTable of Contents

If you require assistance or clarification onpolicies or procedures, please contact thecustomer relationship center.
United States
LincolnLincoln ConciergeP.O. Box 6248Dearborn, MI 481261-800-521-4140TDD for the hearing impaired:7-1-1 (where offered by your telephoneservice provider)www.owner.lincoln.com
Lincoln Automotive Financial Services- US Only
Lincoln Automotive Financial Services offersa full range of financing and lease plans tohelp you acquire your vehicle. We arededicated to providing answers, informationand a truly extraordinary experience.
For assistance call 1-888-498-8801, or formore information about Lincoln AutomotiveFinancial Services and access to an accountmanager, visit www.lincoln.com/finance.
Canada
LincolnCustomer Relationship CentreP.O. Box 2000Oakville, Ontario L6K 0C81-800-387-9333TDD for the hearing impaired:7-1-1 (where offered by your telephoneservice provider)www.lincolncanada.com
Australia
Ford Motor CompanyAttention: Customer Relationship CentrePrivate Mail Bag 5Fairlane Business Park #3Campbellfield, Victoria, 3061Telephone: 13 3673 (FORD)E-mail: [email protected]
New Zealand
Ford Motor CompanyAttention: Customer Relationship CentrePrivate Bag 76912Manukau City 2241Telephone: 0800 367 369 (FORDNZ)E-mail: [email protected]
China
Customer Relationship CenterTelephone: 400-988-6789Email: [email protected] Account: Lincoln_in_ChinaWeibo Account: Lincoln China
Asia Pacific
E-mail: [email protected]
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Caribbean, Central America and Israel
Ford Motor CompanyFord Export OperationsAttention: Owner Relations1555 Fairlane DriveFairlane Business Park #3Allen Park, MI 48101Fax: (313) 390-0804Telephone: (313) 594-4857E-mail: [email protected]
U.S. Virgin Islands and Puerto Rico
Ford Motor CompanyFord Export OperationsAttention: Owner Relations1555 Fairlane DriveFairlane Business Park #3Allen Park, MI 48101Telephone: (800) 841-3673E-mail: [email protected]
Chile
Ford Customer ServiceTelephone: 800-470-408
Argentina
Telephone: 0800-888-3673
Brazil
www.ford.com.br
North Africa
E-mail: [email protected]
Sub-Saharan Africa
E-mail: [email protected]
Puerto Rico
Ford International Business Development,Inc.P.O. Box 11957Caparra Heights StationSan Juan, PR 00922-19571-800-392-3673 (FORD)Fax: (313) 390-0804E-mail: [email protected]
Middle East
Ford Middle East Customer RelationshipCenterP.O. Box 21740Dubai, United Arab EmiratesTelephone: 80004441066Toll-free number for the Kingdom of SaudiArabia: 8008443673Mobily and Zain cell phone users in SaudiArabia: 800850078Kuwait: 22280384Local telephone number for Kuwait: +965 1898900Fax: +971 4 3327266E-mail: [email protected]
South Korea
Telephone: +82-02-1600-6003E-mail: [email protected]
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2023 Navigator (TB9) Canada/United States of America, enUSA, Edition date: 202207, DOMContacting Us

Comfort and Convenience Data
Data recorded includes, for example:
•Seat and steering wheel position.
•Climate control settings.
•Radio presets.
Entertainment Data
Data recorded includes, for example:
•Music, videos or album art.
•Contacts and corresponding addressbook entries.
•Navigation destinations.
CONNECTED VEHICLE DATA
The modem has a SIM. Themodem was enabled when yourvehicle was built and periodicallysends messages to stay connected to thecell phone network, receive automaticsoftware updates and send vehicle-relatedinformation to us, for example diagnosticinformation. These messages could includeinformation that identifies your vehicle, the
SIM and the electronic serial number of themodem. Cell phone network serviceproviders could have access to additionalinformation, for example cell phone networktower identification. For additionalinformation about our privacy policy, visitwww.ConnectedLincoln.com or refer to yourlocal Lincoln website.
Note:The modem continues to send thisinformation unless you disable the modemor stop the modem from sharing vehicle databy changing the modem settings. SeeConnected Vehicle (page 481).
Note:The service can be unavailable orinterrupted for a number of reasons, forexample environmental or topographicalconditions and data plan coverage.
Note:To find out if your vehicle has amodem, visit www.ConnectedLincoln.com.
MOBILE DEVICE DATA
If you connect a mobile device to yourvehicle, you can display data from yourdevice on the touchscreen for example,music and album art. You can share yourvehicle data with mobile apps on your devicethrough the system. See App Requirements(page 512).
The mobile apps function operates by yourconnected device sending data to us in theUnited States. The data is encrypted andincludes, for example, the vehicleidentification number of your vehicle, theSYNC module serial number, odometer,enabled apps, usage statistics anddebugging information. We retain it only aslong as necessary to provide the service, totroubleshoot, for continuous improvementand to offer you products and services thatmay be of interest to you according to yourpreferences and where allowed by law.
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If you connect a cell phone to the system,the system creates a profile that links to thatcell phone. The cell phone profile enablesmore mobile features and efficient operation.The profile contains, for example data fromyour phonebook, read and unread textmessages and call history, including historyof calls when your cell phone was notconnected to the system.
If you connect a media device, the systemcreates and retains a media device index ofsupported media content. The system alsorecords a short diagnostic log ofapproximately 10 minutes of all recent systemactivity.
The cell phone profile, media device indexand diagnostic log remain in your vehicleunless you delete them and are generallyaccessible only in your vehicle when youconnect your cell phone or media device. Ifyou no longer plan to use the system or yourvehicle, we recommend you use the masterreset function to erase the storedinformation. See Data Privacy (page 24).
System data cannot be accessed withoutspecial equipment and access to yourvehicle's module.
For additional information about our privacypolicy, refer to the local Lincoln website.
Note:To find out if your vehicle hasconnectivity technology, visitwww.ConnectedLincoln.com.
EMERGENCY CALL SYSTEM DATA
When the emergency call system is active,it may disclose to emergency services thatyour vehicle has been in a crash involvingthe deployment of an airbag or activation ofthe fuel pump shut-off. Certain versions orupdates to the emergency call system mayalso be capable of electronically or verballydisclosing to emergency services operatorsyour vehicle location or other details aboutyour vehicle or crash to assist emergencyservices operators to provide the mostappropriate emergency services. If you donot want to disclose this information, do notactivate the emergency call system.
Note:You cannot deactivate emergency callsystems that are required by law.
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WHAT IS 911 ASSIST
911 Assist is a SYNC system feature that cancall for help.
For more information, visitwww.owner.ford.com.
HOW DOES 911 ASSIST WORK
If a crash deploys an airbag, excluding kneeairbags and rear inflatable seatbelts, oractivates the fuel pump shut-off, your vehiclemay be able to contact emergency servicesby dialing 911 through a paired andconnected Bluetooth® enabled phone.
Not all crashes deploy an airbag or activatethe fuel pump shut-off. If a connected cellphone sustains damage or loses itsconnection to SYNC during a crash, SYNCsearches for and tries to connect to apreviously paired cell phone. SYNC thenattempts to call the emergency services.
Before making the call:
•SYNC provides about 10 seconds tocancel the call. If you fail to cancel thecall, SYNC attempts to dial 911.
•SYNC says the following, or a similarmessage: SYNC will attempt to call 911,to cancel the call, press Cancel on yourscreen or press and hold the phonebutton on your steering wheel.
If you do not cancel the call and SYNC makesa successful call a pre-recorded messageplays for the 911 operator. The occupants inyour vehicle are able to talk with theoperator. Be prepared to provide your name,phone number and location immediatelybecause not all 911 systems are capable ofreceiving this information electronically.
During an emergency call the systemtransmits vehicle data to the emergencyservice.
EMERGENCY CALL
REQUIREMENTS
WARNING: Do not wait for 911 Assistto make an emergency call if you can doit yourself. Dial emergency servicesimmediately to avoid delayed responsetime which could increase the risk ofserious injury or death after a crash. If youdo not hear 911 Assist within five secondsof the crash, the system or phone may bedamaged or non-functional.
WARNING: Always place your phonein a secure location in your vehicle so itdoes not become a projectile or getdamaged in a crash. Failure to do so maycause serious injury to someone ordamage the phone which could prevent911 Assist from working properly.
WARNING: Unless the 911 Assistsetting is set on before a crash, the systemwill not dial for help which could delayresponse time, potentially increasing therisk of serious injury or death after a crash.
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•SYNC is powered and working properlyat the time of the incident and throughoutfeature activation and use.
•The 911 Assist feature must be set onbefore the incident.
•You must pair and connect a Bluetooth®enabled and compatible cell phone toSYNC.
•A connected Bluetooth® enabled phonemust have the ability to make andmaintain an outgoing call at the time ofthe incident.
•A connected Bluetooth® enabled phonemust have adequate network coverage,battery power and signal strength.
•The vehicle must have battery power andbe located in the U.S., Canada or in aterritory in which 911 is the emergencynumber.
Note:If any user sets 911 Assist to on or off,that setting applies for all paired phones. If911 Assist is off and the phone connected toSYNC, an icon displays on the status bar.
Note:Every phone operates differently.While SYNC 911 Assist works with mostcellular phones, some may have troubleusing this feature.
EMERGENCY CALL LIMITATIONS
The SYNC 911 Assist feature only operatesin the U.S., Canada or in a territory in which911 is the emergency number. The followingare limitations of this feature:
•Your cellular phone or 911 Assisthardware sustains damage in a crash.
•The vehicle's battery or the SYNC systemhas no power.
•The phone(s) thrown from your vehicleare the ones paired and connected tothe system.
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