
Why does the Wi-Fi connectiondisconnect after successfulconnection?
•The network signal is weak. Move yourvehicle closer to the Wi-Fi router or to aplace where the network signal is notobstructed.
What can I do if I am close to a Wi-Firouter but the network signal strengthis weak?
•If your vehicle has a heated windshield,position your vehicle so that thewindshield is not facing the Wi-Fi router.
•If your vehicle has metallic tinting on thewindows but not on the windshield,position your vehicle so that thewindshield is facing the Wi-Fi router oropen the windows that are facing therouter.
•If your vehicle has metallic tinting on thewindows and the windshield, open thewindows that are facing the router.
•If your vehicle is in a garage and youhave the garage door closed, open thegarage door as it could block the signal.
Why can I not see a network I expectto see in the list of available networks?
•The network is hidden. Make the networkvisible and try again, or manually add anetwork in the Wi-Fi settings menu.
•Some network security types are notsupported, for example, WEP.
Why do software downloads take toolong?
•The network signal is weak. Move yourvehicle closer to the Wi-Fi router or to aplace where the network signal is notobstructed.
•Wi-Fi network is in high demand or hasa slow Internet connection. Use a morereliable Wi-Fi network.
Why does the software not updatewhen the system seems to connect toa Wi-Fi network and the signal strengthis excellent?
•No software update is available at thistime.
•Select automatic updates option in thesettings menu to enable automaticsoftware update or contact an authorizeddealer.
•There could be a connection problem.Test the network using another device.
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2023 Navigator (TB9) Canada/United States of America, enUSA, Edition date: 202207, DOMConnected Vehicle

HOW DO PERSONAL PROFILES
WORK
This feature allows you to create multiplepersonal profiles enabling users topersonalize vehicle’s settings such as seatsand mirrors, as well as non-positional settingslike radio, navigation, driver assist systemsettings. Positional settings are saved byholding a memory seat button.Non-positional settings are saved youchange a setting while a profile is active. Youcan create one profile for each presetmemory seat button along with a guestprofile.
Recalling and Changing a Profile
You can recall a profile using thetouchscreen or the preset button youselected when you created your profile. Youcan also link a remote control and a mobiledevice to your profile, which are used torecall it.
ENABLING OR DISABLING
PERSONAL PROFILES
When you switch on the Personal Profilesfeature:
•Unlocking a door with a remote controlor mobile device that is not linked to adriver profile does not change the activeprofile, but remains in the last knownprofile. It does not change the positionalsettings.
•Pressing a memory seat button that isnot linked to a driver profile or saved toa preset setting does not change theactive profile, but remains in the lastknown profile. It does not change thepositional settings.
•Pressing a memory seat button that isnot linked to a driver profile but is savedto a preset setting does not change theactive profile, but remains in the lastknown profile. It recalls the positionalsettings that you saved to that memoryseat button.
When you switch off a Personal Profilesfeature:
•Unlocking a door with a remote controlor mobile device does not recall anynon-positional settings but still recallspositional settings from the driver profilewhich the remote control or mobiledevice is linked to.
•Pressing a memory seat button that isnot linked to a driver profile or saved toa preset setting does not change thepositional or non-positional settings.
•Pressing a memory seat button that islinked to a driver profile or has saved toa preset setting recalls the positionalsettings that you saved to that memoryseat button.
CREATING A PERSONAL PROFILE
Use the touchscreen to create a personalprofile.
1.Switch the vehicle on and leave thevehicle in park (P).
2.Select the Personal Profiles button underSettings.
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2023 Navigator (TB9) Canada/United States of America, enUSA, Edition date: 202207, DOMPersonal Profiles

This introduces new features and providesupdates to the vehicle's software systems.Make sure to switch Automatic Updates on,set a recurring update schedule and connectyour vehicle to Wi-Fi. Updates could takelonger when not connected to Wi-Fi or couldnot download at all. See Connecting theVehicle to a Wi-Fi Network (page 482). SeeConnecting the Vehicle to a Wi-Fi Network(page 482).
Your vehicle may be able to receive drivablesoftware updates, non-drivable softwareupdates or both. Drivable software updateshappen during normal vehicle usage andrequire limited input from you. You arenotified on your touchscreen and connecteddevice prior to a non-drivable update.
Most updates complete in less than 30minutes, although some updates could takeup to a few hours. Check your touchscreenor connected device for the most accurateestimated update time.
You are notified of the status of the vehiclesoftware update in the touchscreen and onyour connected device. See SoftwareUpdate Indicators (page 521).
Vehicle Software Update Requirements
Non-drivable software updates do not installif any of the following occur:
•Your vehicle is running.
•Your vehicle is switched on.
•Your vehicle is not parked.
•The 12 V battery charge is too low.
•The hazard indicators are switched on.
•The alarm is sounding.
•The doors are open.
•The parking lamps are switched on.
•You are pressing the brake pedal.
•An emergency call is in process.
•Your vehicle is in limp home mode.
Vehicle Software Update Limitations
Once you begin a non-drivable softwareupdate, you cannot:
•Cancel the update.
•Lock, unlock or enter your vehicle unlessyou have a key blade.
•You can open the doors using themechanical latch if child locks are noton.
•Drive your vehicle.
•Start your vehicle.
•Use the remote control to lock, unlock orstart your vehicle.
•Use the alarm, central locks or doortones.
•Use the electronic door locks.
•Charge your vehicle.
•Charging resumes once the updatecompletes.
SOFTWARE UPDATE SETTINGS
To access the Software Updates menu:
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2023 Navigator (TB9) Canada/United States of America, enUSA, Edition date: 202207, DOMVehicle Software Updates

Check Every Month
The air filter restriction gauge.1
The engine oil level.
Function of all interior and the exterior lights.
The tires including the spare for wear and proper pressure.
The windshield washer fluid level.
The fuel and water separator. Drain if necessary or if indicated by the instrument cluster display.1
The holes and slots in the tail pipe to make sure they are functional and clear of debris.1
1 Diesel vehicles only.
Check Every Six Months
The battery connections. Clean if necessary.
The body and door drain holes for obstructions. Clean if necessary.
The cooling system fluid level and the coolant system strength.
The door weatherstrips for wear. Lubricate if necessary.
The hinges, latches and outside locks for proper operation. Lubricate if necessary.
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2023 Navigator (TB9) Canada/United States of America, enUSA, Edition date: 202207, DOMScheduled Maintenance

Doors and Locks Audible Warnings..........89Doors and Locks.............................................87Autolock..................................................................88Autounlock.............................................................88Doors and Locks – Troubleshooting...............89Mislock.....................................................................88Operating the Doors From Inside YourVehicle.................................................................87Operating the Doors From Outside YourVehicle.................................................................87
Doors and Locks – Troubleshooting.........89Doors and Locks – Frequently AskedQuestions...........................................................90Doors and Locks – InformationMessages...........................................................89Doors and Locks – Warning Lamps.................89
Drive Belt Routing........................................428Drive Mode Control.....................................294Drive Mode Control – Troubleshooting.......298Drive Modes........................................................295
Drive Mode Control –Troubleshooting.........................................298Drive Mode Control – Frequently AskedQuestions........................................................299Drive Mode Control – InformationMessages.........................................................298Drive Mode Control – Warning Lamps.........298
Drive Modes..................................................295Conserve..............................................................295Deep Conditions................................................295Excite.....................................................................296Normal...................................................................296Normal 4A............................................................297Slippery.................................................................297Slow Climb...........................................................297
Driver Alert.....................................................330Driver Alert – Troubleshooting........................331
Driver Alert Limitations................................331Driver Alert Precautions.............................330Driver Alert – Troubleshooting..................331Driver Alert – Information Messages.............331
Driving Economically...................................384Driving Hints..................................................384Driving in Special Conditions..........................385
Driving in Special Conditions....................385Driving In Sand....................................................386Driving on Hilly or Sloping Terrain.................385Driving Through Mud and Water....................385
Driving on Snow and Ice............................384Driving Through Shallow Water...............386
E
Easy Entry and Exit.........................................97
Electric Parking Brake AudibleWarning........................................................236Electric Parking Brake.................................235Electric Parking Brake –Troubleshooting.............................................236
Electric Parking Brake –Troubleshooting.........................................236Electric Parking Brake – InformationMessages.........................................................237Electric Parking Brake – WarningLamps...............................................................236
Electric Power Steering..............................252Electric Power Steering Precautions.............252How Does Electric Power SteeringWork..................................................................252
Electromagnetic Compatibility.................625Electronic Limited-Slip Differential..........230Electronic Limited-Slip Differential –Troubleshooting..............................................231
Electronic Limited-Slip Differential –Troubleshooting..........................................231Electronic Limited-Slip Differential –Information Messages...................................231
Emergency Call Limitations...........................71Emergency Call Requirements....................70Emergency Call System Data......................28Emergency Towing......................................399
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2023 Navigator (TB9) Canada/United States of America, enUSA, Edition date: 202207, DOMIndex

Switching the Massage Seats On andOff.......................................................................182
Memory Function..........................................186Memory Function Precautions...................186Mislock..............................................................88Mislock Limitations...............................................88Switching Mislock On and Off...........................88What Is Mislock.....................................................88
Mobile Communications Equipment........591Mobile Device Data........................................27Moonroof Bounce-Back................................141Overriding Moonroof Bounce-Back................141What Is Moonroof Bounce-Back.......................141
Moonroof.........................................................140Moonroof Bounce-Back......................................141
Motorcraft Parts............................................468Muting the Audio..........................................487MyKey Settings................................................82Configurable MyKey Settings............................82Non-Configurable MyKey Settings...................82
MyKey – Troubleshooting............................85MyKey – Frequently Asked Questions...........86MyKey – Information Messages........................85
MyKey™..............................................................82MyKey Settings......................................................82MyKey – Troubleshooting...................................85
N
Navigation Map Updates.............................517Navigation.......................................................517Adjusting the Map...............................................517Live Traffic.............................................................517Route Guidance...................................................519Setting a Destination..........................................518Waypoints..............................................................518
Normal Scheduled Maintenance..............533
O
Opening and Closing the Hood................414Opening and Closing the LiftgateWindow.........................................................103Opening and Closing the Moonroof........140Opening and Closing the Sunshade........140Opening and Closing the Windows..........134Opening the Liftgate......................................98Opening the Hands-Free Liftgate....................99Opening the Liftgate From Inside YourVehicle................................................................98Opening the Liftgate From Outside YourVehicle................................................................98Opening the Liftgate Using the RemoteControl................................................................99
Operating the Doors From Inside YourVehicle............................................................87Opening the Doors From Inside YourVehicle.................................................................87Unlocking and Locking the Doors Using theCentral Locking.................................................87
Operating the Doors From Outside YourVehicle............................................................87Unlocking and Locking the Doors Using theKey Blade............................................................87Unlocking and Locking the Doors Using theRemote Control.................................................87
Ordering a Canadian French Owner'sManual..........................................................543OTASee: Software Update Settings......................520See: Vehicle Software Updates.....................520
Overhead Storage.......................................200Opening the Overhead StorageCompartment..................................................200
Overriding Reverse Braking Assist..........239Overriding the Set Speed..........................278Over the airSee: Software Update Settings......................520
Over-the-airSee: Software Update Settings......................520See: Vehicle Software Updates.....................520See: Vehicle Software Updates.....................520
644
2023 Navigator (TB9) Canada/United States of America, enUSA, Edition date: 202207, DOMIndex