LINCOLN PERSONAL ASSISTANT
USING LINCOLN PERSONALASSISTANT
The digital assistant allows you to controlvehicle features using conversationalrequests.
To begin a voice interaction using the wakeword, say the selected wake word, then sayyour command.
Press the voice interaction buttonon the steering wheel. A tonesounds before you can say yourcommand.
Note:You may need to enable your vehicle'smodem to use certain voice commands. SeeEnabling and Disabling the Modem (page481).
Note:When you are not driving, additionalcommands are available by using popularchat applications. Use LincolnWay to setupa conversation with your Lincoln assistant.
Voice Command Examples
To see examples of what voice commandsyou can use with different features:
Press the button on thetouchscreen.
1.Press Lincoln Assistant.
2.Press Voice Command Help.
3.Select a feature.
LINCOLN PERSONAL ASSISTANTSETTINGS
To access the settings menu:
Press the button on thetouchscreen.
1.Press Lincoln Assistant.
From the settings menu you can do thefollowing:
•Switch listen for wake word on or off.
•Set the preferred wake word.
•Switch advance mode on or off.
•Switch phone confirmation on or off.
•Switch the commands list on or off.
•View the commands help menu.
Press the button next to a menuoption for more information.
LINCOLN PERSONAL ASSISTANT –FREQUENTLY ASKED QUESTIONS
Why does the system not understandwhat I am saying?
•You are speaking too soon. When usingthe button of the steering wheel, wait forthe tone before you speak.
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ROLLOVER WARNING
WARNING: Utility vehicles have asignificantly higher rollover rate than othertypes of vehicles.
WARNING: Vehicles with a highercenter of gravity (utility and four-wheeldrive vehicles) handle differently thanvehicles with a lower center of gravity(passenger cars). Avoid sharp turns,excessive speed and abrupt steering inthese vehicles. Failure to drive cautiouslyincreases the risk of losing control of yourvehicle, vehicle rollover, personal injuryand death.
WARNING: In a rollover crash, anunbelted person is significantly more likelyto die than a person wearing a seatbelt.
WARNING: Do not becomeoverconfident in the ability of four-wheeldrive vehicles. Although a four-wheel drivevehicle may accelerate better than atwo-wheel drive vehicle in low tractionsituations, it won't stop any faster thantwo-wheel drive vehicles. Always drive ata safe speed.
Utility vehicles and trucks handle differentlythan passenger cars in the various drivingconditions that are encountered on streets,highways and off-road. Utility vehicles andtrucks are not designed for cornering atspeeds as high as passenger cars any morethan low-slung sports cars are designed toperform satisfactorily under off-roadconditions.
THE BETTER BUSINESS BUREAU
AUTO LINE PROGRAM - UNITED
STATES OF AMERICA
Your satisfaction is important to Ford MotorCompany and to your dealer. If a warrantyconcern has not been resolved using thethree-step procedure outlined earlier in thischapter in the Getting the Services you needsection, you may be eligible to participate inthe BBB AUTO LINE program.
The BBB AUTO LINE program consists oftwo parts – mediation and arbitration. Duringmediation, a representative of the BBB willcontact both you and Ford Motor Companyto explore options for settlement of the claim.If an agreement is not reached duringmediation or you do not want to participatein mediation, and if your claim is eligible, youmay participate in the arbitration process. Anarbitration hearing will be scheduled so thatyou can present your case in an informalsetting before an impartial person. Thearbitrator considers the testimony providedand makes a decision after the hearing.
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Disputes submitted to the BBB AUTO LINEprogram are usually decided within 40 daysafter you file your claim with the BBB. Youare not bound by the decision, and mayreject the decision and proceed to courtwhere all findings of the BBB Auto Linedispute, and decision, are admissible in thecourt action. Should you choose to acceptthe BBB AUTO LINE decision, Ford is thenbound by the decision, and must comply withthe decision within 30 days of receipt of youracceptance letter.
BBB AUTO LINE Application: Using theinformation that follows, call or write torequest a program application. You will beasked for your name and address, generalinformation about your new vehicle,information about your warranty concerns,and any steps you have already taken to tryto resolve them. A Customer Claim Form willbe mailed that needs to be completed,signed and returned to the BBB along withproof of ownership. Upon receipt, the BBBreviews the claim for eligibility under theProgram Summary Guidelines.
You can get more information by callingBBB AUTO LINE at 1-800-955-5100, orwriting to:
BBB AUTO LINE a Division of BBB NationalPrograms, Inc.1676 International Drive, Suite 550McLean, VA 22102
BBB AUTO LINE applications can also berequested by calling the Ford MotorCompany Customer Relationship Center at1-800-392-3673.
For additional information, refer to the BetterBusiness Bureau website.
Note:Ford Motor Company reserves theright to change eligibility limitations, modifyprocedures, or to discontinue this processat any time without notice and withoutobligation.
THE MEDIATION AND
ARBITRATION PROGRAM -
CANADA
For vehicles delivered to authorizedCanadian dealers. In those cases where youcontinue to feel that the efforts by Ford ofCanada and the authorized dealer to resolvea factory-related vehicle service concernhave been unsatisfactory, Ford of Canadaparticipates in an impartial third partymediation/arbitration program administeredby the Canadian Motor Vehicle ArbitrationPlan (CAMVAP).
The CAMVAP program is a straightforwardand relatively speedy alternative to resolvea disagreement when all other efforts toproduce a settlement have failed. Thisprocedure is without cost to you and isdesigned to eliminate the need for lengthyand expensive legal proceedings.
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•You agree to each of the following:(a)Any use of the SOFTWARE while drivingan automobile or other vehicle inviolation of applicable law or otherwisedriving in an unsafe manner presents asignificant risk of distracted driving andshould not be attempted under anycircumstances;(b) Use of the SOFTWAREat excessive volume poses a significantrisk of hearing damage and should notbe attempted under anycircumstances;(c) The SOFTWARE maynot be compatible with new or differentversions of an operating system, thirdparty software, or third party services,and the SOFTWARE may potentiallycause a critical failure of an operatingsystem, third party software, or third partyservice.(d) Any third party serviceaccessed by or third party software usedwith the SOFTWARE (I) may charge anadditional fee for access, (ii) may notwork correctly, on an uninterrupted basis,or error free, (iii) may change streamingformats or discontinue operation, (iv) maycontain adult, profane or offensivecontent; and (v) may contain inaccurate,false or misleading traffic, weather,
financial or safety information or othercontent; and (e) Use of the SOFTWAREmay cause you to incur additionalcharges from your wireless serviceprovider (WSP) and any data or minutecalculators that may be included in thesoftware program are for reference only,are not warranted in any way and shouldnot be relied upon in anyway.
•When using the SOFTWARE, you agreeto be responsible for and assume theentire risk to the items set forth in Section(a) – (e) above.
Disclaimer of Warranty
YOU EXPRESSLY ACKNOWLEDGE ANDAGREE THAT USE OF THE DEVICES ANDSOFTWARE IS AT YOUR SOLE RISK ANDTHAT THE ENTIRE RISK AS TOSATISFACTORY QUALITY, PERFORMANCE,COMPATIBILITY, ACCURACY AND EFFORTIS WITH YOU. TO THE MAXIMUM EXTENTPERMITTED BY APPLICABLE LAW, THESOFTWARE AND ANY THIRD PARTYSOFTWARE OR THIRD-PARTY SERVICESARE PROVIDED "AS IS" AND “ASAVAILABLE”, WITH ALL FAULTS AND
WITHOUT WARRANTY OF ANY KIND, ANDFORD MOTOR COMPANY HEREBYDISCLAIMS ALL WARRANTIES ANDCONDITIONS WITH RESPECT TO THESOFTWARE, THIRD PARTY SOFTWARE, ANDTHIRD-PARTY SERVICES, EITHER EXPRESS,IMPLIED OR STATUTORY, INCLUDING, BUTNOT LIMITED TO, THE IMPLIEDWARRANTIES AND/OR CONDITIONS OFMERCHANTABILITY, OF SATISFACTORYQUALITY, OF FITNESS FOR AN ARTICULARPURPOSE, OF ACCURACY, OF QUIETENJOYMENT, AND NON-INFRINGEMENTOF THIRD-PARTY RIGHTS. FORD MOTORCOMPANY DOES NOT WARRANT (a)AGAINST INTERFERENCE WITH YOURENJOYMENT OF THE SOFTWARE, THIRDPARTY SOFTWARE, OR THIRD-PARTYSERVICES, (b) THAT THE SOFTWARE, THIRDPARTY SOFTWARE, OR THIRD-PARTYSERVICES WILL MEET YOURREQUIREMENTS, (c) THAT THE OPERATIONOF THE SOFTWARE, THIRD PARTYSOFTWARE, OR THIRD-PARTY SERVICESWILL BE UNINTERRUPTED OR ERROR-FREE,(d) OR THAT DEFECTS IN THE SOFTWARE,THIRD PARTY SOFTWARE, OR THIRD-PARTYSERVICES WILL BE CORRECTED. NO ORAL
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(c) Small claims court. You may also litigateany dispute in small claims court in yourcounty of residence or FORD MOTORCOMPANY’S principal place of business, ifthe dispute meets all requirements to beheard in the small claims court. You maylitigate in small claims court whether or notYou negotiated informally first.
(d) Binding arbitration. If You and FORDMOTOR COMPANY, do not resolve anydispute by informal negotiation or in smallclaims court, any other effort to resolve thedispute will be conducted exclusively bybinding arbitration. You are giving up theright to litigate (or participate in as a party orclass member) all disputes in court before ajudge or jury. Instead, all disputes will beresolved before a neutral arbitrator, whosedecision will be final except for a limited rightof appeal under the Federal Arbitration Act.Any court with jurisdiction over the partiesmay enforce the arbitrator’s award.
(e) Class action waiver. Any proceedings toresolve or litigate any dispute in any forumwill be conducted solely on an individualbasis. Neither you nor FORD MOTORCOMPANY, will seek to have any disputeheard as a class action, as a private attorneygeneral action, or in any other proceedingin which any party acts or proposes to act ina representative capacity. No arbitration orproceeding will be combined with anotherwithout the prior written consent of all partiesto all affected arbitrations or proceedings.
(f) Arbitration procedure. Any arbitrationwill be conducted by the AmericanArbitration Association (the “AAA”), under itsCommercial Arbitration Rules. If You are anindividual and use the SOFTWARE forpersonal or vehicle use, or if the value of thedispute is $75,000 or less whether or notYou are an individual or how You use theSOFTWARE, the AAA SupplementaryProcedures for Consumer-Related Disputeswill also apply. To commence arbitration,submit a Commercial Arbitration RulesDemand for Arbitration form to the AAA. Youmay request a telephonic or in-personhearing by following the AAA rules. In a
dispute involving $10,000 or less, anyhearing will be telephonic unless thearbitrator finds good cause to hold anin-person hearing instead. For moreinformation, see adr.org or call1-800-778-7879. You agree to commencearbitration only in your county of residenceor FORD MOTOR COMPANY’S principalplace of business. The arbitrator may awardthe same damages to you individually as acourt could. The arbitrator may awarddeclaratory or injunctive relief only to youindividually, and only to the extent requiredto satisfy your individual claim.
(g) Arbitration fees and incentives.
•I. Disputes involving $75,000 or less.FORD MOTOR COMPANY will promptlyreimburse your filing fees and pay theAAA’s and arbitrator’s fees andexpenses. If you reject FORD MOTORCOMPANY’S last written settlement offermade before the arbitrator was appointed(“last written offer”), your dispute goesall the way to an arbitrator’s decision(called an “award”), and the arbitratorawards you more than the last writtenoffer, FORD MOTOR COMPANY will give
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ELECTROMAGNETIC
COMPATIBILITY
WARNING: Do not place objects ormount equipment on or near the airbagcover, on the side of the front or rearseatbacks, or in areas that may come intocontact with a deploying airbag. Failure tofollow these instructions may increase therisk of personal injury in the event of acrash.
WARNING: Do not fasten antennacables to vehicle wiring, fuel pipes andbrake pipes.
WARNING: Keep antenna and powercables at least 4 in (10 cm) from anyelectronic modules and airbags.
Note:We test and certify your vehicle tomeet electromagnetic compatibilitylegislation. It is your responsibility to makesure that any equipment an authorizeddealer installs on your vehicle complies withapplicable local legislation and otherrequirements. Installation of someaftermarket electronic devices coulddegrade the performance of vehiclefunctions, which use radio frequency signalssuch as broadcast radio receiver, tirepressure monitoring system, push buttonstart, Bluetooth® connectivity or satellitenavigation.
Note:Any radio frequency transmitterequipment in your vehicle (such as cellulartelephones and amateur radio transmitters)must keep to the parameters in the followingillustrations and table. We do not provideany other special provisions or conditionsfor installations or use.
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Adjusting the Luggage CompartmentDivider..........................................................343Adjusting the Luggage Compartment LoadFloor..............................................................342Adjusting the Map.........................................517Changing the Format of the Map....................517Zooming the Map In and Out...........................517
Adjusting the Pedals......................................113Adjusting the Seatbelt Height.....................56Adjusting the Seatbelts DuringPregnancy......................................................55Adjusting the Sound Settings....................487Adjusting the Steering Wheel.....................112Adjusting the Volume..................................487Aid Mode........................................................302How Does Aid Mode Work..............................302What Is Aid Mode...............................................302
Airbag Precautions.........................................63Airbags...............................................................61Front Passenger Sensing System....................65
Air ConditioningSee: Climate Control..........................................159
Air Conditioning System Capacity andSpecification................................................474Alert and Aid Mode......................................303How Does Alert and Aid Mode Work............303What Is Alert and Aid Mode.............................303
Alert Mode.....................................................302Adjusting the Steering Wheel VibrationIntensity............................................................302How Does Alert Mode Work...........................302What Is Alert Mode............................................302
Alexa Built-In.................................................503Alexa Built-In Requirements......................503Alexa Built-In Settings.................................503AM/FM Radio.................................................488AM/FM Radio Limitations..................................488Selecting a Radio Station.................................489
Ambient Lighting...........................................133Adjusting Ambient Lighting..............................133Switching Ambient Lighting On and Off........133
Anti-Lock Braking System..........................232Anti-Lock Braking System Limitations..........232
Anti-Theft Alarm System.............................106Arming the Anti-Theft Alarm System..............107Disarming the Anti-Theft Alarm System........107How Does the Anti-Theft Alarm SystemWork...................................................................106What Are the Inclination Sensors....................107What Are the Interior Sensors.........................106What Is the Anti-Theft Alarm System.............106What Is the Perimeter Alarm............................106
Anti-Theft Alarm System Settings.............107Setting the Alarm Security Level.....................107Switching Ask on Exit On and Off...................107
What are the Alarm Security Levels...............107What Is Ask on Exit.............................................107
Appendices...................................................625Applying the Electric Parking Brake........235Applying the Electric Parking Brake in anEmergency..................................................235App Precautions............................................512App Requirements........................................512Apps.................................................................512Audio System................................................486AM/FM Radio.......................................................488Audio System – Troubleshooting...................493Digital Radio.........................................................489Satellite Radio......................................................491
Audio System Precautions.........................486Audio System – Troubleshooting.............493Audio System – Information Messages........493
Auto-Dimming Exterior Mirror....................139What Is the Auto-Dimming ExteriorMirror..................................................................139
Auto-Dimming Interior Mirror.....................136Auto-Dimming Interior MirrorLimitations.........................................................136What Is the Auto-Dimming InteriorMirror..................................................................136
Auto Hold.......................................................243Auto Hold Indicators....................................244
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Remote Start...................................................156Remote Start Settings...................................157Removing the Key Blade...............................73Removing Your Vehicle FromStorage.........................................................436Repairing Minor Paint Damage.................434Replacement PartsRecommendation......................................590Replacing a Lost Key or RemoteControl............................................................75Replacing the Cabin Air Filter....................166Replacing the Front Wiper Blades.............116Replacing the Rear Wiper Blades...............117Reporting Safety Defects in Canada.......544Reporting Safety Defects in the UnitedStates............................................................543Resetting the Stopping Position.................112Restarting the Engine.................................208Resuming the Set Speed............................276Reverse Braking Assist Indicators...........239Reverse Braking Assist Precautions.......238Reverse Braking Assist...............................238Reverse Braking Assist –Troubleshooting.............................................240
Reverse Braking Assist –Troubleshooting.........................................240Reverse Braking Assist – Frequently AskedQuestions..........................................................241
Reverse Braking Assist – InformationMessages.........................................................240
Reverse Wipe..................................................115Reverse Wipe Settings........................................115What Is Reverse Wipe.........................................115
Roadside Assistance...................................389Rollover Warning...........................................541Roof Rack.......................................................340Roof Rack Load Capacities..............................340Roof Rack Precautions......................................340
Route Guidance.............................................519Adjusting the Guidance Prompt Volume......519Canceling Route Guidance...............................519Repeating an Instruction...................................519
Running-InSee: Breaking-In.................................................384
Running Out of Fuel.....................................213Adding Fuel From a Portable FuelContainer..........................................................213Filling a Portable Fuel Container.....................213
S
Satellite Radio................................................491Locating the Satellite Radio IdentificationNumber..............................................................491Satellite Radio Limitations.................................491Satellite Radio Settings.....................................492
Selecting a Channel...........................................491What Is Satellite Radio.......................................491
Saving a Preset Position..............................186Scheduled Maintenance............................529Seatbelt Extensions.......................................58Seatbelt Precautions.....................................52Seatbelt Reminder..........................................56How Does the Seatbelt Reminder Work.........56Seatbelt Reminder Audible Warnings..............57Seatbelt Reminder Indicators............................56Switching the Seatbelt Reminder On andOff.........................................................................57
Seatbelts...........................................................52Automatic Locking Mode....................................54Seatbelt Reminder................................................56Sensitive Locking Mode......................................54
Security............................................................106Anti-Theft Alarm System...................................106Anti-Theft Alarm System Settings...................107Passive Anti-Theft System................................106Security – Troubleshooting..............................108
Security – Troubleshooting........................108Security – Frequently Asked Questions.......109Security – Information Messages...................108
Selecting a Drive Mode..............................295Selecting a Four-Wheel Drive Mode.......226Selecting the Audio Source......................486
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