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Center Display Overview
Center Display Precautions......................498
Center Display Limitations........................498
Status Bar......................................................498
Feature Bar...................................................499
Information On Demand Screen.............500
Rebooting the Center Display.................500
Voice Interaction
Lincoln Personal Assistant.........................501
Alexa Built-In
What is Alexa Built-In.................................503
Alexa Built-In Requirements.....................503
Signing Into Your Account........................503
Using Alexa Built-In....................................503
Alexa Built-In Settings................................503
Phone
Phone Precautions.....................................505
Connecting Your Phone............................505
Phone Menu.................................................505
Making and Receiving a Phone Call......507
Sending and Receiving a Text Message......................................................................509
Switching Text Message Notification Onand Off........................................................510
Bluetooth®
Connecting a Bluetooth® Device..............511
Playing Media Using Bluetooth®...............511
Apps
App Precautions...........................................512
App Requirements.......................................512
Accessing Apps............................................512
Enabling Apps on an iOS Device.............512
Enabling Apps on an Android Device.......................................................................512
Switching Apple CarPlay On and Off......513
Switching Android Auto On and Off.......513
Personal Profiles
How Do Personal Profiles Work...............515
Enabling or Disabling Personal Profiles.......................................................................515
Creating a Personal Profile........................515
Linking or Unlinking a Personal Profile toa Remote Control.....................................516
Navigation
Connected Navigation................................517
Accessing Navigation.................................517
Navigation Map Updates............................517
Adjusting the Map........................................517
Live Traffic......................................................517
Setting a Destination...................................518
Waypoints......................................................518
Route Guidance............................................519
Vehicle Software Updates
Vehicle Software Updates........................520
Software Update Settings........................520
Software Update Indicators......................521
Vehicle System Reset
Performing a System Reset......................523
Accessories
Accessories..................................................524
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WHAT IS 911 ASSIST
911 Assist is a SYNC system feature that cancall for help.
For more information, visitwww.owner.ford.com.
HOW DOES 911 ASSIST WORK
If a crash deploys an airbag, excluding kneeairbags and rear inflatable seatbelts, oractivates the fuel pump shut-off, your vehiclemay be able to contact emergency servicesby dialing 911 through a paired andconnected Bluetooth® enabled phone.
Not all crashes deploy an airbag or activatethe fuel pump shut-off. If a connected cellphone sustains damage or loses itsconnection to SYNC during a crash, SYNCsearches for and tries to connect to apreviously paired cell phone. SYNC thenattempts to call the emergency services.
Before making the call:
•SYNC provides about 10 seconds tocancel the call. If you fail to cancel thecall, SYNC attempts to dial 911.
•SYNC says the following, or a similarmessage: SYNC will attempt to call 911,to cancel the call, press Cancel on yourscreen or press and hold the phonebutton on your steering wheel.
If you do not cancel the call and SYNC makesa successful call a pre-recorded messageplays for the 911 operator. The occupants inyour vehicle are able to talk with theoperator. Be prepared to provide your name,phone number and location immediatelybecause not all 911 systems are capable ofreceiving this information electronically.
During an emergency call the systemtransmits vehicle data to the emergencyservice.
EMERGENCY CALL
REQUIREMENTS
WARNING: Do not wait for 911 Assistto make an emergency call if you can doit yourself. Dial emergency servicesimmediately to avoid delayed responsetime which could increase the risk ofserious injury or death after a crash. If youdo not hear 911 Assist within five secondsof the crash, the system or phone may bedamaged or non-functional.
WARNING: Always place your phonein a secure location in your vehicle so itdoes not become a projectile or getdamaged in a crash. Failure to do so maycause serious injury to someone ordamage the phone which could prevent911 Assist from working properly.
WARNING: Unless the 911 Assistsetting is set on before a crash, the systemwill not dial for help which could delayresponse time, potentially increasing therisk of serious injury or death after a crash.
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•SYNC is powered and working properlyat the time of the incident and throughoutfeature activation and use.
•The 911 Assist feature must be set onbefore the incident.
•You must pair and connect a Bluetooth®enabled and compatible cell phone toSYNC.
•A connected Bluetooth® enabled phonemust have the ability to make andmaintain an outgoing call at the time ofthe incident.
•A connected Bluetooth® enabled phonemust have adequate network coverage,battery power and signal strength.
•The vehicle must have battery power andbe located in the U.S., Canada or in aterritory in which 911 is the emergencynumber.
Note:If any user sets 911 Assist to on or off,that setting applies for all paired phones. If911 Assist is off and the phone connected toSYNC, an icon displays on the status bar.
Note:Every phone operates differently.While SYNC 911 Assist works with mostcellular phones, some may have troubleusing this feature.
EMERGENCY CALL LIMITATIONS
The SYNC 911 Assist feature only operatesin the U.S., Canada or in a territory in which911 is the emergency number. The followingare limitations of this feature:
•Your cellular phone or 911 Assisthardware sustains damage in a crash.
•The vehicle's battery or the SYNC systemhas no power.
•The phone(s) thrown from your vehicleare the ones paired and connected tothe system.
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WHAT IS PHONE AS A KEY
Phone As A Key: Valet Mode
Phone as a Key allows you to use your phonein place of a passive key.
You can use your phone for the followingfunctions:
•Remote locking and unlocking.
•Passive entry and exit.
•Passive start and drive the vehicle.
•Remote start.
•Memory function recall.
PHONE AS A KEY LIMITATIONS
Limitations can vary based on the make andmodel of your phone, phone location andphysical obstructions.
The following items could impact Phone asa Key performance or prevent functionalityin some cases:
•The typical operating range for Phone asa Key is 131 ft (40 m).
•Your Bluetooth® connection is notenabled, is disrupted, or out of range.
•Your Phone as a Key is not active orenabled on at least one phone.
•Your vehicle battery has depleted.
•Your phone battery has depleted.
•Interference from other devices usingradio frequencies or physicalobstructions.
•Your phone is too close to metal objectsor other electronic devices.
Note:Do not leave a duplicate coded keyin the vehicle. Always take your keys andphone and lock all doors when leaving thevehicle.
PROGRAMMING YOUR PHONE
To program your smartphone as phone as akey:
1.Visit your device's app store to downloadthe Lincoln Way app.
2.Create a new account or sign in to anexisting account on the Lincoln Way app.
3.Add the vehicle identification number toyour account and follow the prompts inthe Lincoln Way app to complete theSync Connect Authorization process.
4.After the authorization is complete, youcan set up phone as a key following theprompts in the Lincoln Way app.
5.After phone as a key is set up, you canset up the backup start passcode byfollowing the prompts on yourtouchscreen.
Note:Keep your new backup start passcodewith you in case of an emergency.
Resetting Phone as a Key
1.Press Settings on the touchscreen.
2.Press General.
3.Press Reset.
4.Press the app connect reset option.
5.Press Phone as a Key Reset.
6.Confirm you would like to continue witherasing all phone as a key, keys andbackup start passcodes.
7.Press Continue.
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Why do I get a No Key Detectedmessage in the instrument clusterdisplay when I am using phone as akey and my phone is in the car?
•Your phone’s Bluetooth connection hasbeen disrupted or is not connected. Tryreconnecting your phone's Bluetoothconnection.
•Move the phone closer to the center ofthe vehicle near the cup holder or centerconsole.
•Verify your phone as a key is still active,enabled and has not been revoked.
What do I do if my phone is lost,damaged or the battery has depleted?
•Use the backup start passcode that youcreated. See Using the Backup StartPasscode (page 79).
How many phones can I use for phoneas a key?
•You can program and activate up to fourphones with phone as a key to yourvehicle.
How does a valet drive my car if I onlyuse my phone as a key?
•Have the valet use the temporary valetpasscode that you created. See Usingthe Valet Mode (page 79).
I uninstalled my Lincoln Way app andreinstalled it. Why am I not able to geta new phone as a key?
•Remove the phone as a key that waspreviously associated with your phone.
•Reset phone as a key from your vehicle,and then request a new phone as a key.See Programming Your Phone (page78).
Why can I not remotely start thevehicle with my phone as a key?
•Using the Lincoln Way app, verify yourphone as a key setup is complete andenabled via Bluetooth connection on atleast one phone. If Bluetooth hasconnected but phone as a key setup isnot complete, complete the setup of yourphone as a key as prompted from theLincoln Way app. See ProgrammingYour Phone (page 78).
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HEAD UP DISPLAY – TROUBLESHOOTING
HEAD UP DISPLAY – INFORMATION MESSAGES
ActionMessage
The system is malfunctioning or something is obstructing the display.Make sure that the head up display is free from obstruction. If themessage continues to appear, have your vehicle checked as soon aspossible.
Head up Display (HUD) System Fault See Manual
Press the button on the steering wheel. The head up display menuappears in the instrument cluster display. Make sure the blue frameis fully visible. Do not manually move the screen. This can causedamage not covered by your vehicle's warranty.
Head up Display (HUD) Use the Information Central Menu
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ACTIVEGLIDE™ INDICATORS
When on, the color of the indicatorchanges to indicate the status.
Gray indicates ActiveGlide is onbut inactive.
Green indicates ActiveGlide is active andapplying continuous steering support.
Blue indicates ActiveGlide is active andhands-free driving mode is available.
Hands-On Driving Support Available
When this indicator is present, you must keepyour hands on the steering wheel.
Hands-Free Driving Support Available
A graphic in the instrument cluster of asteering wheel without hands indicates thehands-free driving mode is available.
When this indicator is present, you canremove your hands from the steering wheel.
ACTIVEGLIDE™ – TROUBLESHOOTING
ACTIVEGLIDE™ – INFORMATIONMESSAGES
Depending on your vehicle options andinstrument cluster type, not all messagesdisplay or are available.
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DISTANCE INDICATION
WHAT IS DISTANCE INDICATION
Distance indication displays the gap betweenyour vehicle and the vehicle ahead of you.Note:The graphic does not display if youswitch on cruise control or adaptive cruisecontrol.
Time GapDistance GapDistance Indicator ColorSystem SensitivityVehicle Speed
Greater than 0.9 seconds.Greater than 82 ft (25 m).Blue.Normal.62 mph (100 km/h).
0.6-0.9 seconds.56–82 ft (17–25 m).Yellow.
Less than 0.6 seconds.Less than 56 ft (17 m).Red.
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