The engine may not start because yourvehicle has a silent key start feature. Thisfuel saving feature allows your vehicle to beready to drive without requiring the gasengine to be running.
The indicator remains on when your vehicleis on, whether the engine is running or not,to indicate your vehicle is capable ofmovement using the electric motor, gasengine or both.
Typically, the engine does not start unlessthe vehicle is cold, a climate control changeis requested or you press the acceleratorpedal.
WHAT IS LOW ENGINE USE MODE
Low engine use mode maintains properengine lubrication at sufficient temperatureand activates when you drive your vehiclewith limited engine operation.
HOW DOES LOW ENGINE USE MODEWORK
When in low engine use mode, your vehicleruns the engine as necessary. When lowengine use mode begins, a message appearsin the information display. If low engine usemode does not complete before you switchyour vehicle off, it continues the next timeyou start your vehicle and the messagereappears.
Note:Pure EV now mode is not availablewhen in low engine use mode.
Note:Cold temperatures affect the enginewarm up time and the low engine use modemay operate more frequently.
Note:An oil change is not required but givesyou the option of not running a low engineuse cycle. Resetting the oil life monitoringsystem suspends the low engine use mode.
PLUG-IN HYBRID ELECTRIC VEHICLE
INFORMATION – TROUBLESHOOTING
PLUG-IN HYBRID ELECTRIC VEHICLEINFORMATION – WARNING LAMPS
Illuminates if your vehicle'selectrical system requires serviceto identify the cause for yourvehicle to shut down or enter a limitedoperating mode. A message may appear inthe instrument cluster display. Have yourvehicle checked as soon as possible.
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Do not use supplemental engine oil additivesbecause they are unnecessary and couldlead to engine damage that the vehiclewarranty may not cover.
1.Clean the area surrounding the engineoil filler cap before you remove it.
2.Remove the engine oil filler cap.
3.Add engine oil that meets ourspecifications. See Capacities andSpecifications (page 495).
4.Reinstall the engine oil filler cap. Turn itclockwise until you feel a strongresistance.
Note: Do not add oil further than themaximum mark. Oil levels above themaximum mark may cause engine damage.
Note:Immediately soak up any oil spillagewith an absorbent cloth.
INTELLIGENT OIL LIFE MONITOR
Under certain conditions the vehicle’sintelligent oil life monitor may determine youroil requires replacement prior to your generalservice. Should this occur it is recommendedyou replace your oil within two weeks or500 mi (800 km) of being alerted.
Your authorized dealer will be able to adviseyou whether only an engine oil and filterchange is recommended or whether youshould complete your general serviceinclusive of oil and oil Filter.
RESETTING THE INTELLIGENT OIL LIFEMONITOR
Use the information display controls on thesteering wheel to reset the oil changeindicator.
From the main menu scroll to:
Action and descriptionMessage
Press the right arrow button,then from this menu scroll tothe following message.
Settings
Press the right arrow button,then from this menu scroll tothe following message.
Vehicle
Press the right arrow button,then from this menu scroll tothe following message.
Oil Life
Press and hold the OK buttonuntil the instrument clusterdisplays the followingmessage.
Hold OK toReset
Reset Successful
When the oil change indicatorresets the instrument clusterdisplays 100%.
Remaining Life
{00}%
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Action and descriptionMessage
If the instrument clusterdisplays one of the followingmessages, repeat theprocess.
Not Reset
Reset Cancelled
ENGINE OIL CAPACITY ANDSPECIFICATION
For filling information, please refer to theCapacities and Specifications section of yourowner's manual. See Engine Oil Capacityand Specification (page 434).
ENGINE AIR FILTER
CHANGING THE ENGINE AIR FILTER -2.0L ECOBOOST™
WARNING: To reduce the risk ofvehicle damage and personal burn injuries,do not start your engine with the aircleaner removed and do not remove itwhile the engine is running.
Change the air filter element at the properintervals.
When changing the air filter element, useonly the air filter element listed. SeeMotorcraft Parts (page 497).
Note:Failure to use the correct air filterelement could result in severe enginedamage that the vehicle warranty may notcover.
Note: When servicing the air filter, do notallow foreign material to enter the airinduction system. The engine is susceptibleto damage from even small particles.
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PREPARING YOUR VEHICLE FOR
STORAGE
If you plan on storing your vehicle for 30days or more, the following maintenancerecommendations ensures your vehicle staysin good operating condition.
Under various conditions, long-term storagemay lead to degraded engine performanceor failure unless you use specific precautionsto preserve your vehicle.
General
•Store all vehicles in a dry, ventilatedplace.
•If vehicles are stored outside, theyrequire regular maintenance to protectagainst rust and weather damage.
•Make sure all linkages, cables, levers andpins under your vehicle are covered withgrease to prevent rust.
•Move vehicles at least 25 ft (7.5 m) every15 days to lubricate working parts andprevent corrosion.
•Fill the fuel tank with high-quality fueluntil the first automatic shutoff of the fuelpump nozzle.
Engine
•Change the engine oil and filter prior tostorage because used engine oil containscontaminants which may cause enginedamage.
•Start the engine every 15 days for aminimum of 15 minutes. Run at fast idlewith the climate controls set to defrostuntil the engine reaches normaloperating temperature.
•With your foot on the brake, shift throughall the gears while the engine is running.
Body
•Wash your vehicle thoroughly to removedirt, grease, oil, tar or mud from exteriorsurfaces, rear wheel housings and theunderside of front fenders.
•Periodically wash your vehicle if it isstored in exposed locations.
•Touch-up exposed or primed metal toprevent rust.
•Cover chrome and stainless steel partswith a thick coat of auto wax to preventdiscoloration. Rewax as necessary whenyou wash your vehicle.
•Lubricate all hood, door and luggagecompartment hinges and latches with alight grade oil.
•Cover interior trim to prevent fading.
•Keep all rubber parts free from oil andsolvents.
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12 Volt Battery
•When storing your vehicle for greaterthan 30 days the state of charge shouldbe approximately 50%. Additionally, werecommend disconnecting the 12vbattery which will reduce system loadson the battery.
•Check and recharge as necessary. Keepconnections clean.
Note:It is necessary to reset memoryfeatures if you disconnect the battery cables.
Brakes
Make sure the brakes and parking brakerelease fully.
Note:If you intend on parking your vehiclefor an extended period after cleaning thewheels with a wheel cleaner, drive yourvehicle for a few minutes before doing so toreduce the risk of increased corrosion of thebrake discs, brake pads and linings.
Tires
Maintain recommended air pressure.
Note:If you intend on parking your vehiclefor an extended period after cleaning thewheels with a wheel cleaner, drive yourvehicle for a few minutes before doing so.This reduces the risk of corrosion of thebrake discs, brake pads and linings.
REMOVING YOUR VEHICLE FROM
STORAGE
When your vehicle is ready to come out ofstorage, do the following:
•We recommend that you change theengine oil before you use your vehicleagain.
•Wash your vehicle to remove any dirt orgrease film build-up on window surfaces.
•Check windshield wipers for anydeterioration.
•Check the underhood for any foreignmaterials such as mice or squirrel nests.
•Check the exhaust for any foreignmaterials.
•Check tire pressures and set tire inflationper the Tire Label.
•Check brake pedal operation. Corrodedbrake rotors could cause brake noise.Drive your vehicle and gently apply andrelease the brakes repeatedly over a10-minute drive to reduce the corrosionfrom the brakes.
•Check fluid levels (including coolant, oiland gas) to make sure there are no leaks,and fluids are at recommended levels.
•If you remove the battery, clean thebattery cable ends and check fordamage.
Contact an authorized dealer if you have anyconcerns or issues.
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Your vehicle has an Intelligent Oil-LifeMonitor system, a message appears in theinformation display at the proper oil changeinterval. This interval may be up to one yearor 10,000 mi (16,000 km), hybrid vehiclesmay exceed 10,000 mi (16,000 km).
Your vehicle can be driven in such a way thatdilutes and increases the level of oil by shorttrips that do not allow the engine to get tooperating temperature, extended idling, andlow speed driving for long periods of time.
When the oil change message appears inthe information display, it is time for an oilchange. Make sure you perform the oilchange within two weeks or 500 mi (800 km)of the message appearing. Make sure youreset the Intelligent Oil-Life Monitor aftereach oil change. See Intelligent Oil LifeMonitor (page 433).
If your information display resets prematurelyor becomes inoperative, you should performthe oil change interval at six months or5,000 mi (8,000 km) from your last oilchange. Never exceed one year or 10,000 mi(16,000 km) between oil change intervals,
Your vehicle is very sophisticated and builtwith multiple, complex, performance systems.Every manufacturer develops these systemsusing different specifications andperformance features. That is why it isimportant to rely upon your dealership toproperly diagnose and repair your vehicle.
We have recommended maintenanceintervals for various parts and componentsystems based upon engineering testing.We rely upon this testing to determine themost appropriate mileage for replacementof oils and fluids to protect your vehicle atthe lowest overall cost to you andrecommends against maintenance schedulesthat deviate from the scheduled maintenanceinformation.
We strongly recommend the use of onlygenuine Ford, Motorcraft or Ford-authorizedre-manufactured replacement partsengineered for your vehicle.
Additives and Chemicals
This owner's manual and our WorkshopManual list the recommended additives andchemicals for your vehicle. We do notrecommend using chemicals or additives notapproved by us as part of your vehicle’snormal maintenance. Please consult yourwarranty information.
Oils, Fluids and Flushing
In many cases, fluid discoloration is a normaloperating characteristic and, by itself, doesnot necessarily indicate a concern or that thefluid needs to be changed. However, aqualified expert, such as the factory-trainedtechnicians at your dealership, shouldinspect discolored fluids that also show signsof overheating or foreign materialcontamination immediately.
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Make sure to change your vehicle’s oils andfluids at the specified intervals or inconjunction with a repair. Flushing is a viableway to change fluid for many vehiclesub-systems during scheduled maintenance.
It is critical that systems are flushed only withnew fluid that is the same as that requiredto fill and operate the system or using aFord-approved flushing chemical.
Owner Checks and Services
Make sure you perform the following basicmaintenance checks and inspections everymonth or at six-month intervals.
Check Every Month
Engine oil level.
Function of all interior and exterior lights.
Tires (including spare) for wear and proper pressure.
Windshield washer fluid level.
Fuel and water separator. Drain if necessary (or if indicated by the information display).
Holes and slots in the tail pipe to make sure they are functional and clear of debris.
Check Every Six Months
Battery connections. Clean if necessary.
Body and door drain holes for obstructions. Clean if necessary.
Cooling system fluid level and coolant strength.
Door weatherstrips for wear. Lubricate if necessary.
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NORMAL SCHEDULED
MAINTENANCE
Intelligent Oil-Life Monitor™
Your vehicle has an Intelligent Oil-LifeMonitor that determines when you shouldchange the engine oil based on how you useyour vehicle. By using several important
factors in its calculations, the monitor helpsreduce the cost of owning your vehicle andreduces environmental waste at the sametime.
This means you do not have to remember tochange the oil on a mileage-based schedule.Your vehicle lets you know when an oilchange is due by displaying a message inthe instrument cluster display.
The following table provides examples ofvehicle use and its impact on oil changeintervals. It is a guideline only. Actual oilchange intervals depend on several factorsand generally decrease with severity of use.
When to Expect the OIL CHANGE REQUIRED Message
Vehicle Use and ExampleInterval1
Normal
7,500–10,000 mi (12,000–16,000 km)Normal commuting with highway drivingNo, or moderate, load or towingFlat to moderately hilly roadsNo extended idling
Severe
5,000–7,500 mi (8,000–12,000 km)Moderate to heavy load or towingMountainous or off-road conditionsExtended idlingExtended hot or cold operation
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