Adjusting the Guidance Prompt Volume
Turn the volume control when a guidance
prompt plays to adjust the volume.
Note:If you have inadvertently adjusted the
volume to zero, press the turn indicator
button to play the last voice prompt and then
adjust the volume to the desired level.
Muting Guidance Prompts
Select the mute option on the
screen to mute guidance prompts.
Note:The system mutes the next and all
future guidance prompts.
Adding Waypoints
You can add a waypoint to a navigation route
as a destination along your route. You can
add up to five waypoints.
1. Select the search option on the map.
2. Set a destination.
3. Select Add Waypoint.
4. Select Go.Canceling Route Guidance
Select the route guidance menu
option on the active guidance
screen.
Select Cancel Route.
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Note:The route guidance menu option is
always in the bottom right-hand corner of
the main map.
cityseeker (If Equipped)
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cityseeker, when available, is a service that
provides more information about certain
points of interest such as restaurants, hotels
and attractions.
Note:cityseeker information is limited to
approximately 1,110 cities (1,049 in the United
States, 36 in Canada and 15 in Mexico).
When you have selected a point of interest,
the location and information appear, such as
address, phone number and a star rating.
Press More Information to see a photo, a
review, a list of services and facilities, the
average room or meal price and the web
address. This screen displays the point of
interest icons.
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SYNC™ 3
For restaurants, cityseeker can provide
information such as star rating, average cost,
review, handicap access, hours of operation,
and website address.
For hotels, cityseeker can provide
information such as star rating, price
category, review, check-in and checkout
times, hotel service icons and website
address. Hotel service icons include:
• Restaurant
• Business center
• Handicap facilities
• Laundry
• Refrigerator
• 24 hour room service
• Fitness center
• Internet access
• Pool
• Wi-Fi
Attractions include nearby landmarks,
amusement parks, historic buildings and
more. cityseeker can provide information
such as star rating, reviews, hour of operation
and admission price.SiriusXM Traffic and Travel Link (If
Equipped)
SiriusXM Traffic and Travel Link is available
on vehicles equipped with navigation and
only in select markets. You must activate and
subscribe to receive SiriusXM Traffic and
Travel Link information. It helps you locate
the best gas prices, find movie listings, get
current traffic alerts, view the weather map,
get accurate ski conditions and see current
sports scores.
The system calculates a reasonable efficient
route based on available speed limits, traffic,
and road conditions. You may know a local
shortcut that is more efficient at a given time
than the route provided by SYNC 3, but you
should expect a slight difference in minutes
or miles with the SYNC 3 route.
Michelin Travel Guide (If Equipped)
The Michelin travel guide is a service which
provides additional information about certain
places of interest, for example restaurants,
hotels and tourist sites. Points of interest that
have Michelin travel guide information
display a button to show you more
information. Press the button to see the
additional information. If you have paired
your phone with the system, you can press
the phone button to directly establish a call
with the selected point of interest.
Navigation Map Accuracy and Updates
HERE is the digital map provider for the
navigation application. If you find map data
errors, you may report them directly to HERE
by going to www.here.com. HERE evaluates
all reported map errors and responds with
the result of their investigation by e-mail.
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SYNC™ 3
The navigation system map data may contain
inaccurate or incomplete information due to
the passage of time, changing
circumstances, sources used and the nature
of collecting comprehensive geographic
data, any of which may lead to incorrect
results. Inaccurate speed limit information,
turn restrictions and other road attributes
may affect the determined route and
associated guidance
Annual navigation map updates are available
for purchase through your dealership.
Depending on your purchase agreement,
you might be eligible for free map update.
You can choose to download the map data
update onto a USB, order a USB, or use Wi-Fi
to deliver automatic updates. To update your
map data over Wi-Fi, your vehicle must be
connected to a Wi-Fi access point. Map data
files are large, so it is highly recommended
to perform the update when free Wi-Fi is
available otherwise high data rates may
apply. For USB updates, free map update
eligibility, and other details, contact dealers
at 1-866-462-8837 in the United States and
Canada or 800-557-5539 in Mexico or visit
our local website for more information.ELECTRIC VEHICLE INFORMATION
(IF EQUIPPED)
Power Flow
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The Power Flow information for
your plug-in hybrid vehicle is
available through the Home screen
or under Apps.
Vehicle Operational States
Power will flow to or from the front and rear
wheels depending on operational state and
drive conditions.
• Idling: The vehicle is running and in park
(P). The engine and, or the high voltage
battery are on.
• Electric Driving: The vehicle is running
and in drive (D) or neutral (N). The high
voltage battery provides power to the
wheels.
• Hybrid Driving: The vehicle is running
and in drive (D) or neutral (N). The engine
and the high voltage battery provide
power to the wheels.• Engine Driving: The vehicle is running
and in drive (D) or neutral (N). The engine
provides power to the wheels.
• Regenerative Braking: The vehicle is
running in drive gear (D) and is slowing
down. The regenerative braking system
captures power and sends it back to the
high voltage battery.
• Charging: The vehicle is plugged in and
the high voltage battery is being charged.
Engine On Due To
The following conditions help to explain why
the engine is on, and what you can do to
allow all electric operation.
• Drive Power: The engine is on due to
accelerator pedal pressure or speed
control activation. Reduce pressure on
the accelerator pedal or switch off the
speed control to return to full electric
mode.
• High Speed: The engine is on because
the vehicle speed exceeds the level for
full electric operation. Reduce the speed
to return to electric operation.
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SYNC™ 3
When you start an app through the system
for the first time, you could be asked to grant
certain permissions. You can review and
change the permissions that you have
granted at any time when your vehicle is not
moving. We recommend that you check your
data plan before using your apps through
the system. Using them could result in
additional charges. We also recommend that
you check the app provider's terms and
conditions and privacy policy before using
their app. Make sure that you have an active
account for apps that you want to use
through the system. Some apps will work
with no setup. Others require you to
configure some personal settings before you
can use them.
Note:For more information about available
apps, visit catalog.ford.com.
Using Apps on an iOS Device
Select the apps option on the
feature bar.
1. If your device is connected via USB,
switch Apple CarPlay off. See Phone
(page 536).2. Connect your device to a USB port or
pair and connect using Bluetooth.
3. If prompted to enable CarPlay, select
Disable.
4. Start the apps on your device that you
want to use through SYNC.
Note:If you close the apps on your device,
you will not be able to use them through the
system.
5. Select the app that you want to use on
the touchscreen.
Note:Connect your device to a USB port if
you want to use a navigation app. When
using a navigation app, keep your device
unlocked and the app open.
Using Apps on an Android Device
Select the apps option on the
feature bar.
1. If your device is connected via USB,
switch Android Auto off. See Phone
(page 536).
2. Pair your device. See Phone (page 536).3. Start the apps on your device that you
want to use through SYNC.
Note:If you close the apps on your device,
you will not be able to use them through the
system.
4. Select Find Mobile Apps.
Note:The system searches and connects to
compatible apps that are running on your
device.
5. Select the app that you want to use on
the touchscreen.
Note:Mobile Apps on your device use the
USB port to establish a connection with
SYNC. Some devices may lose the ability to
play music over USB when Mobile Apps are
enabled.Using Mobile Navigation on an Android
Device
1. Connect your device to a USB port.
2. Switch Android Auto off. See Phone
(page 536).
3. Switch on Enable Mobile Apps via USB
in the Mobile Apps Settings tile.
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SYNC™ 3
4. Select the apps option on the feature bar.
5. Select the navigation app that you want
to use on the touchscreen.
Note:When using a navigation app, keep
your device unlocked and the app open.
SiriusXM Traffic and Travel Link (If
Equipped)
WARNING: Driving while distracted
can result in loss of vehicle control, crash
and injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the safe
operation of your vehicle. We recommend
against the use of any hand-held device
while driving and encourage the use of
voice-operated systems when possible.
Make sure you are aware of all applicable
local laws that may affect the use of
electronic devices while driving.
Note:SiriusXM Traffic and Travel Link may
not be available in all markets.
Note:In order to use SiriusXM Traffic and
Travel Link, your vehicle must have
navigation.
Note:A paid subscription is required to
access and use these features. Go to
www.siriusxm.com/travellink for more
information.Note:Visit www.siriusxm.com/traffic and click
on Coverage map and details for a complete
listing of all traffic areas covered by SiriusXM
Traffic and Travel Link.
Note:Neither Sirius nor Ford is responsible
for any errors or inaccuracies in the SiriusXM
Traffic and Travel Link services or its use in
vehicles.
When you subscribe to SiriusXM Traffic and
Travel Link, it can help you locate the best
gas prices, find movie listings, get current
traffic alerts, view the current weather map,
get accurate ski conditions and see scores
to current sports games.
Action and Description Menu Item
Touch these buttons to identify traffic incidents on your route, near your vehicle’s current location
or near any of your favorite places, if programmed. Traffic on Route
Traffic Nearby
Touch this button to view fuel prices at stations close to your vehicle’s location or on an active
navigation route. Fuel Prices
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SYNC™ 3
Driver Assist (If Equipped)
Select this tile to adjust Driver Assist features
like Parking Aids, Lane Keeping system,
Pedestrian Detection, and Auto-Start-Stop.
Vehicle
Select this tile to adjust vehicle settings like
windows, alarm, lighting, backup starting
passcode, and MyKey settings.
Lincoln Way
Select this tile to adjust the Lincoln Way
settings.
General
Select this tile to adjust settings like
language, measurement units, or to reset the
system.
911 Assist (If Equipped)
Select this tile to switch 911 Assist on and off.
Automatic Updates
Select this tile to adjust automatic update
settings.
Mobile Apps
Select this tile to adjust permissions, enable,
disable, and update mobile apps.
Display
Select this tile to adjust display settings like
brightness and auto dim.
Charge Settings (If Equipped)
Select this tile to adjust the electric vehicle
charge setting.
Voice Control
Select this tile to adjust voice control settings
like command confirmations and displayed
lists.
Navigation (If Equipped)
Select this tile to adjust navigation settings
like map preferences and route guidance.
Seats (If Equipped)
Select this tile to adjust the lumbar function
and massage function of your multi contour
seats.
Message Center (If Equipped)
Select this tile to view vehicle messages.
Personal Profiles (If Equipped)
Select this tile to adjust recalled memory
features when using personal profiles.
Valet Mode (If Equipped)
Select this tile to enable and disable valet
mode.
Ambient Lighting (If Equipped)
Select this tile to change the color or
intensity of the interior lighting.
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SYNC™ 3
Navigation (If Equipped)
Possible Cause and Resolution Symptom
I cannot enter a street name when I am
abroad.– Incorrect entry method.
• Enter the street name with the country.
The system does not recognize coordinates. – Using the wrong coordinates format.
• Use the format ##. #####, ##. ##### (for N/S , E/W). Add a minus before coordinates
if the direction is West and keep a positive value if the direction is East, for example
12.5412 means East and -12.5412 means West.
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SYNC™ 3
ELECTROMAGNETIC
COMPATIBILITY
WARNING: Do not place objects or
mount equipment on or near the airbag
cover, on the side of the front or rear
seatbacks, or in areas that may come into
contact with a deploying airbag. Failure to
follow these instructions may increase the
risk of personal injury in the event of a
crash.
WARNING: Do not fasten antenna
cables to vehicle wiring, fuel pipes and
brake pipes.
WARNING: Keep antenna and power
cables at least 4 in (10 cm) from any
electronic modules and airbags.
Note:We test and certify your vehicle to
meet electromagnetic compatibility
legislation. It is your responsibility to make
sure that any equipment an authorized
dealer installs on your vehicle complies with
applicable local legislation and other
requirements. Installation of some
aftermarket electronic devices could
degrade the performance of vehicle
functions, which use radio frequency signals
such as broadcast radio receiver, tire
pressure monitoring system, push button
start, Bluetooth® connectivity or satellite
navigation.Note:Any radio frequency transmitter
equipment in your vehicle (such as cellular
telephones and amateur radio transmitters)
must keep to the parameters in the following
illustrations and table. We do not provide
any other special provisions or conditions
for installations or use.
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Appendices