WHAT IS 911 ASSIST
911 Assist is a SYNC system feature that can
call for help.
For more information, visit
www
.owner.ford.com.
HOW DOES 911 ASSIST WORK
If a crash deploys an airbag, excluding knee
airbags and rear inflatable seatbelts, or
activates the fuel pump shut-off, your vehicle
may be able to contact emergency services
by dialing 911 through a paired and
connected Bluetooth® enabled phone.
Not all crashes deploy an airbag or activate
the fuel pump shut-off. If a connected cell
phone sustains damage or loses its
connection to SYNC during a crash, SYNC
searches for and tries to connect to a
previously paired cell phone. SYNC then
attempts to call the emergency services.Before making the call:
• SYNC provides about 10 seconds to
cancel the call. If you fail to cancel the
call, SYNC attempts to dial 911.
• SYNC says the following, or a similar
message: SYNC will attempt to call 911,
to cancel the call, press Cancel on your
screen or press and hold the phone
button on your steering wheel.
If you do not cancel the call and SYNC makes
a successful call a pre-recorded message
plays for the 911 operator. The occupants in
your vehicle are able to talk with the
operator. Be prepared to provide your name,
phone number and location immediately
because not all 911 systems are capable of
receiving this information electronically.
During an emergency call the system
transmits vehicle data to the emergency
service.
EMERGENCY CALL
REQUIREMENTS
WARNING: Do not wait for 911 Assist
to make an emergency call if you can do
it yourself. Dial emergency services
immediately to avoid delayed response
time which could increase the risk of
serious injury or death after a crash. If you
do not hear 911 Assist within five seconds
of the crash, the system or phone may be
damaged or non-functional.
WARNING: Always place your phone
in a secure location in your vehicle so it
does not become a projectile or get
damaged in a crash. Failure to do so may
cause serious injury to someone or
damage the phone which could prevent
911 Assist from working properly.
WARNING: Unless the 911 Assist
setting is set on before a crash, the system
will not dial for help which could delay
response time, potentially increasing the
risk of serious injury or death after a crash.
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911 Assist
GENERAL INFORMATION ON
RADIO FREQUENCIES
This device complies with Part 15 of the FCC
Rules and with Industry Canada
license-exempt RSS standard(s). Operation
is subject to the following two conditions: (1)
This device may not cause harmful
interference, and (2) This device must accept
any interference received, including
interference that may cause undesired
operation.
WARNING: Changes or modifications
not expressively approved by the party
responsible for compliance could void the
user's authority to operate the equipment.
The term "IC:" before the radio certification
number only signifies that Industry Canada
technical specifications were met.
The typical operating range for your
transmitter is approximately 33 ft (10 m).
Vehicles with the remote start feature will
have a greater range.One of the following could cause a decrease
in operating range:
• Weather conditions.
• Nearby radio towers.
• Structures around the vehicle.
• Other vehicles parked next to your
vehicle.
The radio frequency used by your remote
control can also be used by other radio
transmitters, for example amateur radios,
medical equipment, wireless headphones,
wireless remote controls, cell phones, battery
chargers and alarm systems. If the
frequencies are jammed, you will not be able
to use your remote control. You can lock and
unlock the doors with the key.
Note:Make sure to lock your vehicle before
leaving it unattended.
Note:If you are in range, the remote control
will operate if you press any button
unintentionally.
Note:The remote control contains sensitive
electrical components. Exposure to moisture
or impact may cause permanent damage.
Intelligent Access (If Equipped)
The system uses a radio frequency signal to
communicate with your vehicle and authorize
your vehicle to unlock when one of the
following conditions are met:
• You activate the front exterior door
handle switch.
• You press the luggage compartment
button.
• You press a button on the transmitter.
If excessive radio frequency interference is
present in the area or if the transmitter
battery is low, you may need to mechanically
unlock your door. You can use the
mechanical key blade in your intelligent
access key to open the driver door in this
situation. See Remote Control (page 69).
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Keys and Remote Controls
Note:Not every feature applies to every
vehicle in every market. When they are
available for your vehicle, then they appear
in the information display, providing choices
to switch them on or off, or to select a more
specific setting.
• Various vehicle speed limits so the
MyKey driver cannot exceed certain
speeds. The information display shows
warnings followed by an audible tone
when the MyKey driver reaches the set
speed. You cannot override the set
speed by fully depressing the accelerator
pedal.
WARNING: Do not set MyKey
maximum speed limit to a limit that will
prevent the driver from maintaining a safe
speed considering posted speed limits and
prevailing road conditions. The driver is
always responsible to drive in accordance
with local laws and prevailing conditions.
Failure to do so could result in accident or
injury.• Various vehicle speed reminders so
MyKey drivers know when their vehicle
speed approaches the limits. Warnings
appear in the information display and a
tone sounds when the MyKey drivers
exceed the set vehicle speed.
• The audio system's maximum volume
limits to 45% so MyKey drivers can
concentrate on the road. A message
appears in the information display when
MyKey drivers attempt to exceed the
limited volume. MyKey also disables the
automatic volume control. Note: If your
vehicle includes an AM/FM radio or a
very basic audio system, then the radio
may not limit.
• Always on setting. This setting forces
certain features to remain on and active
for MyKey drivers. For example, E911 or
emergency assistance and the do not
disturb features stay on even if a MyKey
driver uses the feature's control to switch
it off. When selected, you will not be able
to turn off Advance Trac or traction
control (if your vehicle has this feature).
CREATING A MYKEY
Use the touchscreen to create a MyKey:
1. Insert the key you want to program into
the ignition. If your vehicle has a push
button start, place the remote control into
the backup slot. See Starting a Gasoline
Engine (page 206).
2. Switch the ignition on.
3. Press SETTINGS.
4. Press Vehicle.
5. Press MyKey.
6. Press Create MyKey.
7. Press Ye s.
8. Switch the ignition off.
You have successfully created a MyKey.
Make sure you label it so you can distinguish
it from the admin keys.
You can also program configurable settings
for the key.
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MyKey™
POWER LIFTGATE
WARNING: It is extremely dangerous
to ride in a cargo area, inside or outside of
a vehicle. In a crash, people riding in these
areas are more likely to be seriously
injured or killed. Do not allow people to
ride in any area of your vehicle that is not
equipped with seats and seatbelts. Make
sure everyone in your vehicle is in a seat
and properly using a seatbelt. Failure to
follow this warning could result in serious
personal injury or death.
WARNING: Make sure that you fully
close the liftgate to prevent exhaust fumes
from entering your vehicle. If you are
unable to fully close the liftgate, open the
air vents or the windows to allow fresh air
to enter your vehicle. Failure to follow this
instruction could result in personal injury
or death.
WARNING: Keep keys out of reach
of children. Do not allow children to
operate or play near an open or moving
power liftgate. You should supervise the
operation of the power liftgate at all times.
Note: Make sure that you close the liftgate
before operating or moving your vehicle,
especially in an enclosure, like a garage or
a parking structure. This could damage the
liftgate and its components.
Note: Do not hang anything, for example a
bike rack, from the glass or liftgate. This
could damage the liftgate and its
components.
Note:Make sure that you fully close the
liftgate to prevent cargo from falling out
The liftgate only operates with the
transmission in park (P).
If there is a problem with the open or close
request, a tone sounds for one of the
following reasons:• The ignition is on and the transmission
is not in park (P).
• The battery voltage is below the
minimum operating voltage.
• The liftgate is not fully closed and your
vehicle speed is at or above 3 mph
(5 km/h).
If the liftgate starts to close after it has fully
opened, this indicates there could be
excessive weight on the liftgate or a possible
strut failure. A repetitive tone sounds and
the liftgate closes under control. If the liftgate
continues to close after opening, have the
system checked by an authorized dealer.
Remove any excessive weight from the
liftgate.
Opening and Closing the Liftgate
WARNING: Make sure all persons
are clear of the power liftgate area before
using the power liftgate control.
94
Liftgate
Push the lever away from you to
switch the high beam on.
Push the lever forward again or pull the lever
toward you to switch the high beams off.
Flashing High Beam Headlamps
E273181
Pull the lever toward you and release it to
flash the high beam headlamps.
AUTOLAMPS
WARNING: The system does not
relieve you of your responsibility to drive
with due care and attention. You may need
to override the system if it does not turn
the headlamps on in low visibility
conditions, for example daytime fog.
Autolamps turn the headlamps on in low light
situations or when the wipers operate.
E281240
Switch the lighting control to the
autolamps position.
Note:The lighting control defaults to
autolamps each time you switch your vehicle
on.
The headlamps remain on for a period of
time after you switch the ignition off. Use the
touchscreen to adjust the period of time that
the headlamps remain on.
Note: If you switch the autolamps on, you
cannot switch the high beams on until the
system turns the low beams on.
Windshield Wiper Activated Headlamps
When you switch the autolamps on, the
headlamps turn on within 10 seconds of
switching the wipers on. They turn off
approximately 60 seconds after you switch
the windshield wipers off.
The headlamps do not turn on with the
wipers:
• During a single wipe.
• When using the windshield washers.
• If the wipers are in intermittent mode.
Note:If you switch the autolamps and the
autowipers on, the headlamps turn on when
the windshield wipers continuously operate.
INSTRUMENT LIGHTING DIMMER
The instrument lighting dimmer buttons are
on the lighting control.
E291299
E296433
Repeatedly press one of the
buttons to adjust the brightness.
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Lighting
AUTOMATIC HIGH BEAM
CONTROL INDICATORS
The indicator illuminates to confirm
when the system is ready to assist.
OVERRIDING AUTOMATIC HIGH
BEAM CONTROL
WARNING: The system does not
relieve you of your responsibility to drive
with due care and attention. You may need
to override the system if it does not turn
the high beams on or off.
WARNING: You may need to
override the system when approaching
other road users.
WARNING: You may need to
override the system during inclement
weather.
EE2731182
Push the lever away from you to switch
between high beam and low beam.
120
Automatic High Beam Control
WARNING LAMPS AND
INDICATORS
The following warning lamps and indicators
alert you to a vehicle condition that may
become serious. Some lamps illuminate
when you start your vehicle to make sure
they work. If any lamps remain on after
starting your vehicle, refer to the respective
system warning lamp for further information.
Depending on your vehicle options and
instrument cluster type, not all warning lamps
and indicators shown are available.
Note:Some warning indicators appear in
the instrument cluster and function the same
as a warning lamp, but do not display when
you start your vehicle.
Adaptive Cruise Control (If Equipped)
E144524
The speed control system indicator
light changes color to indicate
what mode the system is in. See
How Does Adaptive Cruise Control With
Stop and Go Work (page 305).On (white light): Illuminates when you switch
on the adaptive cruise control system. Turns
off when the speed control system is turned
off.
Engaged (green light): Illuminates when you
engage the adaptive cruise control system.
Turns off when you disengage the speed
control system.
Anti-Lock Brake System
If it illuminates when you are
driving, this indicates a system
error. You continue to have the
normal braking (without ABS) unless the
brake system warning lamp also illuminates.
Have the system checked as soon as
possible.
Automatic High Beam Control
Illuminates when this feature is on.
See Automatic High Beam
Control (page 119).
Auto Hold Active
E197933
Illuminates when the system holds
your vehicle stationary.
Auto Hold Unavailable
E197934
Illuminates when the system is on,
but unavailable to hold your
vehicle stationary.
Auto Start-stop (If Equipped)
E121377
Illuminates when the engine shuts
down or in conjunction with a
message.
Battery
If it illuminates while driving, it
indicates a system error. Switch off
all unnecessary electrical
equipment and have the system checked
immediately.
131
Instrument Cluster
Engine Oil
If it illuminates with the engine
running or when you are driving,
this indicates a system error. Stop
your vehicle as soon as it is safe to do so
and switch the engine off. Check the engine
oil level. See Engine Oil Check (page 401).
Note:Do not resume your journey if it
illuminates despite the level being correct.
Have the system checked as soon as
possible.
Fasten Seatbelt
E71880
Illuminates and a tone sounds to
remind you to fasten your seatbelt.
See Seatbelt Reminder (page 50).
Fasten Rear Seatbelt
E206718
Illuminates and a tone sounds to
signal the rear seatbelts are not
fastened.
Front Airbag
E67017
If it fails to illuminate when you
start your vehicle, continues to
flash or remains on, it indicates
there is a system error. Have the system
checked as soon as possible.
Front Fog Lamps (If Equipped)
Illuminates when you switch the
front fog lamps on.
High Beam
Illuminates when you switch the
high beam headlamps on. It flashes
when you use the headlamp
flasher.
Hill Descent (If Equipped)
Illuminates when you switch hill
descent on.
Hood Ajar
E246598
Illuminates when the ignition is on
and the hood is not completely
closed.
Lamps On
Illuminates when you switch the
low beam headlamps or the
parking lamps on.
Liftgate Ajar
E162453
Illuminates when the liftgate is not
completely closed.
Low Beam Warning
E181350
Illuminates when the low beam
headlamp bulb is not functioning
properly.
Low Fuel Level
Illuminates when the fuel level is
low or the fuel tank is nearly
empty. Refuel as soon as possible.
133
Instrument Cluster