2023 KIA SORENTO PHEV Warranty and Consumer Information Guide

8New Vehicle Limited Warranty
• Paint
Paint repairs due to non-impact discoloration,
fading, cracking, chipping, or flaking are covered for
the first 36 Months/36,000 miles.
• Seat Belt Warranty-Kansas
The seat belts in Kia Vehicles originally sold in the
State of Kansas are covered under the New Vehicle
Limited Warranty for a period of 10 years, regardless
of mileage, when the repairs are performed by an
Authorized Kia Dealer in Kansas.
4. Limited Liability
Liability under this warranty is limited solely to the
repair or replacement of factory installed parts if
they fail to function properly during normal use.
Such repair or replacement shall be carried out by an
Authorized Kia Dealer at its place of business. This
warranty does not include any other expense,
including but not limited to those for any
replacement transportation or for the loss of use of
your Kia vehicle.
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9
New Vehicle Limited Warranty
The following items are not covered:
Damage due to Factors Beyond the Manufacturer’s
Control.
Examples of these factors include, but are not limited to:
• Misuse of your Kia Vehicle such as driving over
curbs, or other hazardous objects or road structures
or into roadway maintenance or construction areas,
overloading the vehicle, racing or engaging in
activities or uses not described in your owner’s
manual or in Kia’s product literature.
• Accidents and incidents that damage your Kia
vehicle including but not limited to collision, fire,
theft, riot.
• Alteration, modification, tampering, rewiring.
• Damage or corrosion from the environment such as
acid rain, airborne fallout (chemicals, tree sap, etc.),
road salt, hail, wind storm, lightning, floods and acts
of God. This limitation also includes damage to
vehicle assemblies such as brakes and suspension.
• Changes to vehicle appearance caused by normal
use and exposure, corrosion to underlying metal
when paint integrity is not consistently maintained.
• If your vehicle is equipped with matte paint, this will
require special care due to the unique finish. Failure
to follow the proper care instructions may cause
visual damage not covered by your warranty. Please
see your Owners Manual for additional information
and care instructions.
• Consumer induced damage caused by fluid spills,
burns in carpet, seats, trim or other damage that is
not considered a defect in material or workmanship.
• Window glass that is broken, chipped, scratched or
damage from outside influence is not considered a
defect in material or workmanship
• Paint or vehicle finish damage caused by applying
chemicals to the paint surface
• Damage caused by installing incorrect tires(size etc)
• Damage caused by the installation of any part that is
not equal to the OE part in quality of material or
workmanship
Damage due to Lack of Maintenance or the Use of
Wrong Fuel, Oil or Lubricants.
• Improper maintenance or the use of other than the
specified fuel, oil or lubricants recommended in
your Owner’s Manual. It is your obligation to ensure
What is Not Covered
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10New Vehicle Limited Warranty
that you obtain all fuels, oils and lubricants from
reliable vendors using quality products which meet
the Kia specifications identified in your Owner’s
Manual. In the event that problems result to your
vehicle due to service from vendors who use
reduced quality products, your vehicle warranties
will not provide coverage.
• Damaged brake rotors and drums resulting from
failing to replace brake pads and/or shoes before
they have worn sufficiently to damage such rotors
and drums. It is your obligation to ensure adequate
inspections to prevent rotor and drum damage due to
pad/shoe wear.
Manufacturer Design Choices
• The choices made in designing your vehicle,
including the materials chosen for parts and
components.
• Note: A material is not defective or underperforming
under your warranty because a better, stronger, more
durable or more suitable material could have been
used.
• Note: All vehicle dimensions and measurements are
made solely at the discretion of the manufacturer
and are not warranted to be suitable for you or
anyone else who uses your vehicle.
Normal Deterioration
• Replacement or repair of parts intended to wear
including the friction wear parts of the brakes,
including brake pads and shoes, spark plugs, belts,
clutch linings, filters, wiper blades, bulbs except HID
bulbs, fuses, and other wear and consumable items.
• Surface corrosion on any part other than the body
sheet metal panels forming the exterior appearance
of a Kia Vehicle.
Normal Maintenance
• Normal maintenance services such as: cleaning and
polishing, minor adjustments, lubrication, oil/fluid
changes, filters, anti- freeze coolant replenishment,
wheel alignment and tire rotation unless such services
are performed as part of a covered warrantable repair.
• Normal maintenance items including but not limited
to spark plugs, engine belts, filters, wiper blades, and
bulbs except HID bulbs are not warranted. However,
as a matter of policy, Kia will repair or replace such
maintenance items of a new vehicle during the
vehicle’s initial ownership period, but only up to the
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11
New Vehicle Limited Warranty
first service interval or 12 months/12,000 miles,
whichever comes first.
• Maintenance services described as “Scheduled
Maintenance Services”, “Owner Maintenance
Services” or “Appearance Care” in your Owner’s
Manual.
Altered Mileage
• Any repair of a Kia Vehicle on which the odometer
has been altered or on which the actual mileage
cannot be reasonably determined.
(When replacing the speedometer, the “Speedo-
meter Replacement Record” on the inside front
cover of this manual must be filled in by an
Authorized Kia Dealer).
Extra Expenses and Damages
• Any economic loss or other incidental, special,
consequential, or exemplary damages. This includes,
without limitation, payment for loss of use of the
Kia Vehicle, lodging, car rentals, travel costs, loss of
pay and any other expenses or damages.
Tires
• Tires are warranted by the tire manufacturers and not
by Kia. In the event that you need assistance, please
contact your Kia dealer or refer to the tire warranty
pamphlets provided with your Kia Vehicle for
details.
Salvage or Total-Loss Vehicles
• Any Kia Vehicle that has ever been or should have
been issued a “salvage” title or similar
“branded”title under any state’s law; or has been
declared a “total loss” or equivalent by a financial
institution or insurance company. This exclusion
does not apply to Emission Warranties, Replacement
Parts Limited Warranty or any recalls or campaigns.
Production Changes
• Kia and its Authorized Kia Dealers reserve the right
to make changes in vehicles built and/or sold by Kia
and its Authorized Kia Dealers at any time without
incurring any obligation to make the same or similar
changes on vehicles previously built and/or sold.
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12
Maintenance
You are responsible for properly operating and
maintaining your Kia Vehicle in accordance with the
instructions described in your Owner’s Manual. If your
vehicle is used under severe driving conditions, you
must follow the maintenance requirements described in
your Owner’s Manual for severe driving conditions in
order to maintain your warranties.
Maintenance Records
You should retain maintenance records since it may be
necessary in some instances for you to prove that the
required maintenance has been performed. The
“Scheduled Maintenance Record” beginning on page 35
should be filled in when regular maintenance is
performed. Keep all receipts and make them available in
case questions rise about the services requested and
provided.
To Get Warranty Service
You must take your Kia Vehicle, along with this manual,
to an Authorized Kia Dealer in the United States during
its normal service hours. While any Authorized Kia
Dealer will perform warranty service, Kia recommends
that when possible you return to the dealership where
you purchased your Kia Vehicle in order to ensure
continuity in service and maintenance. If you have any
questions or need assistance regarding this warranty,
refer to “When You Need to Talk to Kia” starting on
page 40.
Other Terms
This warranty is applicable to Kia Vehicles registered
and normally operated in the United States.
Service and Maintenance Outside the United
States
If you are going to be driving outside the United States,
it is important that you contact us at (800) 333-4542 in
order to determine what service and warranty coverage
is available in the area you will be travelling.
Your Responsibilities in Order to Maintain Your Warranties
New Vehicle Limited Warranty
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13
New Vehicle Limited Warranty
THE DURATION OF ALL IMPLIED WARRANTIES,
IF ANY, INCLUDING BUT NOT LIMITED TO THE
WARRANTIES OF MERCHANTABILITY AND
FITNESS, ARE LIMITED RESPECTIVELY TO THE
DURATION OF THESE EXPRESS WARRANTIES.
THESE WARRANTIES ARE GIVEN IN LIEU OF
ALL OTHER EXPRESSED WARRANTIES (EXCEPT
ANY SET FORTH SEPARATELY IN THIS
MANUAL) ON THE PART OF KIA AMERICA, INC.
OR THE AUTHORIZED KIA DEALER SELLING
YOUR KIA VEHICLE. NO DEALER, OR ANY
AGENT OR EMPLOYEE THEREOF, OR ANY
OTHER PERSON, IS AUTHORIZED TO EXTEND
OR ENLARGE THESE WARRANTIES. KIA
AMERICA, INC. SHALL NOT BE LIABLE FOR ANY
ECONOMIC LOSS, INCIDENTAL, SPECIAL,
CONSEQUENTIAL, OR EXEMPLARY DAMAGES,
OR ANY SERVICE NOT EXPRESSLY PROVIDED
FOR HEREIN.
Some states do not allow limitations on how long an
implied warranty lasts or the exclusion or limitation of
incidental or consequential damages, so the above
limitations or exclusion may not apply to you.
This warranty gives you specific legal rights, and you
may have other rights which vary from state to state.
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14Hybrid System Warranty
What is Covered
Repair or replacement of HYBRID SYSTEM
components listed below, originally manufactured or
installed by Kia Corporation, Kia Georgia or Kia
America that are found to be defective in material or
factory workmanship under normal use and maintenance,
except any item specifically referred to in the section
“What is Not Covered”. Towing expense to the nearest
Kia Dealership or authorized service location is covered
when the vehicle is inoperable due to a warrantable
defect within 10 years from the date of original retail
delivery or date of first use, or 100,000 miles, whichever
occurs first. “Owner’s Responsibilities” and “Obtaining
Warranty Service” are the same as specified under the
Kia New Vehicle Limited Warranty. Repairs will be
made using new Kia Genuine Parts or Kia authorized
remanufactured parts.
The Warranty Period
The Warranty period for the following HYBRID
SYSTEM components is limited to 10 years from the
date of original retail delivery or date of first use, or
100,000 miles, whichever occurs first.
Note : For California Emissions Vehicles (excluding
Pennsylvania and Washington), the Hybrid System is
covered for 10 years from the date of original retail
delivery or date of first use, or 150,000 miles, whichever
occurs first.
Hybrid System
Hybrid Battery Pack Assy, Hybrid Starter & Generator,
Hybrid Power Control Unit, Traction Motor, clutch, On
board charger(OBC) and all internal parts.
Owner’s Responsibilities
Your responsibilities are the same as those described in
the Kia New Vehicle Limited Warranty.
What is Not Covered
Items not covered by this warranty and any exclusion or
limitations relating to this warranty are the same as those
set forth in the "What is Not Covered" section of the Kia
New Vehicle Limited Warranty already described in this
handbook. INCIDENTAL OR CONSEQUENTIAL
DAMAGES, INCLUDING WITHOUT LIMITATION,
LOSS OF TIME, INCONVENIENCE, LOSS OF USE
OF THE VEHICLE, OR COMMERCIAL LOSS ARE
NOT COVERED UNDER THIS WARRANTY.
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15
Subject to the other terms and conditions of this limited
warranty manual, Kia America, Inc. (“Kia”) warrants that it
will arrange for independent Kia brand service facilities at
locations of its choice to provide for the repair of your
vehicle if it fails to function properly during normal use.
Such service facilities will remedy such failures to function
properly at Kia America, Inc.’s expense, if you present your
vehicle to such a service facility during its normal operating
hours, provide sufficient information to permit a proper
identification and diagnosis of the failure to function, and
permit the facility adequate time to perform the necessary
repair. As this obligation is subject to the terms, conditions
and limitations of this Manual, you should refer to the
manual to understand which repairs and replacements are
covered by this warranty. If an Authorized Kia Dealer
declines or fails to carry out a proper repair or replacement
of a factory installed part covered by this limited warranty
without charge to you, Kia will (a) determine if the repair or
replacement requested by you is covered by this Anti
Perforation Limited Warranty and, if so, (b) obtain
cooperation from an Authorized Kia Dealer to conduct
such repair or replacement without charge to you. However,
Kia’s obligation to do (a) and (b) requires you to contact the
Kia Consumer Assistance Center and provide all materials
needed by them to carry out those obligations to you. The
Center can be contacted at the address or phone number
provided in the Kia Owner Satisfaction and Assistance
Section of this manual, or can also be found at the Kia
website at http://www.kia.com.
1. Warranty Period
The warranty period is for the first 60 months/100,000
miles from the date of first retail delivery or when it is
first put into service, whichever comes first.
2. What is Not Covered
• Any perforation due to corrosion of the Kia Vehicle
which is caused by industrial fallout, accident,
damage, abuse, vehicle modifications or damaging
or corrosive cargo in the Kia Vehicle.
• Any surface corrosion of the Kia Vehicle which does
not result in perforation, such as that caused
typically by sand, salt, hail or stones.
• Any perforation due to corrosion of a part of the Kia
Vehicle which is not a body sheet metal panel. As
used herein, “body sheet metal panel” specifically
excludes all parts which are components of the
exhaust system of the Kia Vehicle.
• Defects or damage resulting from the use of parts
not sold or approved by Kia including the resultant
damage to associated parts or systems.
Anti-Perforation Limited Warranty
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