292IN CASE OF EMERGENCY
SOS Call System Limitations
Vehicles sold in Mexico DO NOT have SOS Call system
capabilities.
SOS or other emergency line operators in Mexico may not
answer or respond to SOS system calls.
If the SOS Call system detects a malfunction, any of the
following may occur at the time the malfunction is
detected, and at the beginning of each ignition cycle:
The overhead console lights located within the ASSIST
and SOS buttons will continuously illuminate red.
The Device Screen will display the following message
“Vehicle device requires service. Please contact an
authorized dealer.”
An In-Vehicle Audio message will state “Vehicle device
requires service. Please contact an authorized dealer.”
Even if the SOS Call system is fully functional, factors
beyond FCA US LLC’s control may prevent or stop the SOS
Call system operation. These include, but are not limited
to, the following factors:
The ignition is in the OFF position
The vehicle’s electrical systems are not intact
The SOS Call system software and/or hardware are
damaged during a crash
The vehicle battery loses power or becomes discon -
nected during a vehicle crash
LTE (voice/data) or 4G (data) network and/or Global
Positioning Satellite signals are unavailable or
obstructed
Equipment malfunction at the SOS operator facility
Operator error by the SOS operator
LTE (voice/data) or 4G (data) network congestion
Weather
Buildings, structures, geographic terrain, or tunnels
NOTE:
Your vehicle may be transmitting data as authorized by
the subscriber.
Never place anything on or near the vehicle’s LTE
(voice/data) or 4G (data) and GPS antennas. You could
prevent LTE (voice/data) or 4G (data) and GPS signal
reception, which can prevent your vehicle from placing
an emergency call. An operable LTE (voice/data) or 4G
(data) network connection and a GPS signal is required
for the SOS Call system to function properly.
NOTE:Changes or modifications not expressly approved by the
party responsible for compliance could void the user's
authority to operate the equipment.
The SOS Call system is embedded into the vehicle’s
electrical system. Do not add aftermarket electrical
equipment to the vehicle’s electrical system. This
may prevent your vehicle from sending a signal to
initiate an emergency call. To avoid interference that
can cause the SOS Call system to fail, never add
aftermarket equipment (e.g., two-way mobile radio,
CB radio, data recorder, etc.) to your vehicle’s elec -
trical system or modify the antennas on your vehicle.
IF YOUR VEHICLE LOSES BATTERY POWER FOR ANY
REASON (INCLUDING DURING OR AFTER AN ACCI -
DENT), THE UCONNECT FEATURES, APPS AND
SERVICES, AMONG OTHERS, WILL NOT OPERATE.
Modifications to any part of the SOS Call system
could cause the air bag system to fail when you need
it. You could be injured if the air bag system is not
there to help protect you.
WARNING!
WARNING!
Ignoring the overhead console light could mean you
will not have SOS Call services. If the overhead
console light is illuminated, have an authorized
dealer service the SOS Call system immediately.
The Occupant Restraint Control module turns on the
air bag Warning Light on the instrument panel if a
malfunction in any part of the system is detected. If
the Air Bag Warning Light is illuminated, have an
authorized dealer service the Occupant Restraint
Control system immediately.
WARNING!
ALWAYS obey traffic laws and pay attention to the road.
ALWAYS drive safely with your hands on the steering
wheel. You have full responsibility and assume all risks
related to the use of the features and applications in
this vehicle. Only use the features and applications
when it is safe to do so. Failure to do so may result in an
accident involving serious injury or death.
23_WS_OM_EN_USC_t.book Page 292
IN CASE OF EMERGENCY293
(Continued)
Automatic SOS — If Equipped
Automatic SOS is a hands-free safety service that can
immediately connect you with help in the event that your
vehicle’s airbags deploy. Please refer to your provided
radio supplement for complete information.
JACKING AND TIRE CHANGING
NOTE:
If your vehicle is equipped with an air suspension system,
there is a feature which allows the automatic leveling to be
disabled before changing a tire. This feature can be acti
-
vated through the Uconnect system
Úpage 215.
PREPARATIONS FOR JACKING
Before changing a tire or using the jack please disable the
hands free lift gate, This feature can be disabled through
the Uconnect system
Úpage 197.
1. Park the vehicle on a firm, level surface as far from the edge of the roadway as possible. Avoid icy or
slippery areas.
2. Turn on the Hazard Warning Flashers.
3. Apply the parking brake.
4. Place the gear selector into PARK (P).
5. Turn OFF the ignition.
6. Block both front and rear of the wheel diagonally
opposite of the jacking position. For example, if
changing the driver’s front tire, block the passenger’s
rear wheel.
Wheel Blocked Example
NOTE:Passengers should not remain in the vehicle when the
vehicle is being raised or lifted.
CAUTION!
To avoid damage to the mirror during cleaning, never
spray any cleaning solution directly onto the mirror.
Apply the solution onto a clean cloth and wipe the
mirror clean.
WARNING!
Do not attempt to change a tire on the side of the
vehicle close to moving traffic. Pull far enough off the
road to avoid the danger of being hit when operating
the jack or changing the wheel.
Being under a jacked-up vehicle is dangerous. The
vehicle could slip off the jack and fall on you. You
could be crushed. Never put any part of your body
under a vehicle that is on a jack. If you need to get
under a raised vehicle, take it to a service center
where it can be raised on a lift.
Never start or run the engine while the vehicle is on
a jack.
The jack is designed to be used as a tool for changing
tires only. The jack should not be used to lift the
vehicle for service purposes. The vehicle should be
jacked on a firm level surface only. Avoid ice or slip -
pery areas.
WARNING!
Do not attempt to change a tire on the side of the
vehicle close to moving traffic. Pull far enough off the
road to avoid being hit when operating the jack or
changing the wheel.
WARNING!
7
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296IN CASE OF EMERGENCY
(Continued)
3. Fit the jack handle extension over the drive nut. Use
the wheel lug wrench and extension to completely
lower the spare tire. Keep turning the handle counter -
clockwise until the winch stops.
Winch Drive Nut Location
Wrench Rotation
4. Slide the tire out from under the vehicle and rotate it vertically behind the rear fascia/bumper.
5. Pull the metal retainer toward you to release it. 6. Slide the retainer up the steel extension tube and
winch cable. Rotate the retainer and push it through
the hole in the wheel.
Releasing Winch Retainer
JACKING INSTRUCTIONS
Jack Warning Label
WARNING!
Carefully follow these tire changing warnings to help
prevent personal injury or damage to your vehicle:
Always park on a firm, level surface as far from the
edge of the roadway as possible before raising the
vehicle.
Turn on the Hazard Warning Flashers.
Apply the parking brake firmly and set the transmis -
sion in PARK.
Block the wheel diagonally opposite the wheel to be
raised.
Never start or run the engine with the vehicle on a
jack.
Do not let anyone sit in the vehicle when it is on a
jack.
Do not get under the vehicle when it is on a jack. If
you need to get under a raised vehicle, take it to a
service center where it can be raised on a lift.
Only use the jack in the positions indicated and for
lifting this vehicle during a tire change.
If working on or near a roadway, be extremely careful
of motor traffic.
To assure that spare tires, flat or inflated, are
securely stowed, spares must be stowed with the
back of the wheel facing the ground.
WARNING!
23_WS_OM_EN_USC_t.book Page 296
298IN CASE OF EMERGENCY
4. When changing a rear tire, place the scissor jack
under the rear chassis lifting point, as indicated by
the triangular lift point symbol shown in the following
image. Do not raise the vehicle until you are sure the
jack is fully engaged.
Rear Lifting Point
Rear Jacking Location
5. Raise the vehicle by using the wheel lug wrench and jack handle to turn the jack screw clockwise. Raise
the vehicle only until the tire just clears the surface
and enough clearance is obtained to install the spare
tire. Minimum tire lift provides maximum stability.
6. Remove the lug nuts and wheel.
7. Position the spare wheel/tire on the vehicle and install the lug nuts with the cone-shaped end toward
the wheel. Lightly tighten the nuts.
Mounting Spare Tire
8. Lower the vehicle by turning the jack screw counter -
clockwise, and remove the jack and wheel blocks.
WARNING!
Raising the vehicle higher than necessary can make the
vehicle less stable. It could slip off the jack and hurt
someone near it. Raise the vehicle only enough to
remove the tire.
CAUTION!
Be sure to mount the spare tire with the valve stem
facing outward. The vehicle could be damaged if the
inflatable spare tire is mounted incorrectly.
WARNING!
To avoid the risk of forcing the vehicle off the jack, do
not tighten the wheel nuts fully until the vehicle has
been lowered. Failure to follow this warning may result
in serious injury.
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IN CASE OF EMERGENCY299
9. Finish tightening the lug nuts. Push down on the
wrench while at the end of the handle for increased
leverage. Tighten the lug nuts in a star pattern until
each nut has been tightened twice. For correct lug nut
torque
Úpage 371. If in doubt about the correct
tightness, have them checked with a torque wrench
by an authorized dealer or at a service station.
Tighten Lug Nuts
10. Position the wheel behind the rear fascia/bumper with the valve stem facing inward. Push the end of the
winch’s cable, spring and steel sleeve through the
front side of the road wheel. Making sure the back of
the wheel is facing the ground when the wheel is
stowed.
Reinstalling Winch Retainer
11. Slide the road wheel on the ground until it is directly under the winch and between the rear fascia/bumper
and exhaust system heat shields. Raise the tire by
turning the lug wrench on the winch extension
clockwise until it clicks/ratchets three times to make
sure the cable is tight.
Storing Of Road Wheel
NOTE:Double check to ensure the tire is snug against the
underbody of the vehicle. Damage to the winch cable may
result if the vehicle is driven with the tire loose.
Road Wheel Stowage
WARNING!
A loose tire or jack thrown forward in a collision or hard
stop could endanger the occupants of the vehicle.
Always stow the jack parts and the spare tire in the
places provided. Have the deflated (flat) tire repaired or
replaced immediately.7
23_WS_OM_EN_USC_t.book Page 299
300IN CASE OF EMERGENCY
12. Lower the jack to the fully closed position.
13. Return the Jack and tools back into the jack storage
bin. Reinstall the jack storage cover by firmly pushing
down until the clips lock into position.
14. After 25 miles (40 km), check the lug nut torque with a torque wrench to ensure that all lug nuts are
properly seated against the wheel.
15. Have the road wheel and tire repaired as soon as possible and properly secure the spare tire, jack and
tool kit.
NOTE:Do not drive with the spare tire installed for more than
50 miles (80 km) at a max speed of 50 mph (80 km/h).
JUMP STARTING
If your vehicle has a discharged battery, it can be jump
started using a set of jumper cables and a battery in
another vehicle, or by using a portable battery booster
pack. Jump starting can be dangerous if done improperly,
so please follow the procedures in this section carefully.
NOTE:When using a portable battery booster pack, follow the
manufacturer's operating instructions and precautions.
PREPARATIONS FOR JUMP START
The battery in your vehicle is located in the front of the
engine compartment, behind the left headlight assembly.
Positive (+) Jump Starting Post
NOTE:The positive (+) battery post may be covered with a
protective cap. Lift up on the cap to gain access to the
positive battery post. Do not jump off fuses. Only jump
directly off positive post which has a positive (+) symbol on
or around the post.
See the following steps to prepare for jump starting:
1. Apply the parking brake, shift the automatic transmission into PARK (P) and turn the ignition OFF.
2. Turn off the heater, radio, and all electrical accessories.
3. If using another vehicle to jump start the battery, park the vehicle within the jumper cables’ reach, apply the
parking brake and make sure the ignition is OFF.
NOTE:Be sure that the disconnected cable ends do not touch
each other, or either vehicle, until properly connected for
jump starting.
WARNING!
Do not attempt jump starting if the battery is frozen. It
could rupture or explode and cause personal injury.
CAUTION!
Do not use a portable battery booster pack or any other
booster source with a system voltage greater than
12 Volts or damage to the battery, starter motor,
alternator or electrical system may occur.
WARNING!
Do not allow vehicles to touch each other as this could
establish a ground connection and personal injury
could result.
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IN CASE OF EMERGENCY301
JUMP STARTING PROCEDURE
NOTE:Make sure at all times that unused ends of jumper cables
are not contacting each other or either vehicle while
making connections.
Connecting The Jumper Cables
1. Connect the positive
(+) end of the jumper cable to
the positive (+)
post of the discharged vehicle.
2. Connect the opposite end of the positive (+) jumper
cable to the positive (+) post of the booster battery.
3. Connect the negative (-) end of the jumper cable to
the negative (-) post of the booster battery.
4. Connect the opposite end of the negative (-) jumper
cable to a good engine ground. A “ground” is an
exposed metallic/unpainted part of the engine, frame
or chassis, such as an accessory bracket or large bolt.
The ground must be away from the battery and the
fuel injection system.
Jump Starting Label
5. Start the engine in the vehicle that has the booster battery, let the engine idle a few minutes, and then
start the engine in the vehicle with the discharged
battery.
6. Once the engine is started, see the following discon- necting procedure.
Disconnecting The Jumper Cables
1. Disconnect the negative
(-)
end of the jumper cable
from the engine ground of the vehicle with the
discharged battery.
2. Disconnect the opposite end of the negative (-)
jumper cable from the negative (-) post of the booster
battery.
WARNING!
Take care to avoid the radiator cooling fan whenever
the hood is raised. It can start anytime the ignition
switch is ON. You can be injured by moving fan
blades.
Remove any metal jewelry such as rings, watch
bands and bracelets that could make an inadvertent
electrical contact. You could be seriously injured.
Batteries contain sulfuric acid that can burn your
skin or eyes and generate hydrogen gas which is
flammable and explosive. Keep open flames or
sparks away from the battery.
WARNING!
Failure to follow this jump starting procedure could
result in personal injury or property damage due to
battery explosion.
CAUTION!
Failure to follow these procedures could result in
damage to the charging system of the booster vehicle
or the discharged vehicle.
WARNING!
Do not connect the jumper cable to the negative (-) post
of the discharged battery. The resulting electrical spark
could cause the battery to explode and could result in
personal injury.
CAUTION!
Do not run the booster vehicle engine above
2,000 RPM since it provides no charging benefit,
wastes fuel, and can damage booster vehicle engine.
7
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IN CASE OF EMERGENCY303
IF YOUR ENGINE OVERHEATS
If the vehicle is overheating, it will need to be serviced by
an authorized dealer.
Potential signs of vehicle overheating can be:
Temperature gauge is at HOT (H)
Strong smell of coolant
White smoke coming from engine or exhaust
Coolant bottle coolant has bubbles present In the event it is observed that the temperature gauge is
moving towards or close to the HOT (H) position, you can
reduce the potential for overheating by taking the
appropriate action.
On the highways — slow down.
In city traffic — while stopped, place the transmission in
NEUTRAL (N), but do not increase the engine idle speed
while preventing vehicle motion with the brakes.
If your Air Conditioner (A/C) is on, turn it off. The A/C
system adds heat to the engine cooling system and
turning the A/C off can help remove this heat.
You can also turn the temperature control to maximum
heat, the mode control to floor and the blower control
to high. This allows the heater core to act as a supple -
ment to the radiator and aids in removing heat from the
engine cooling system.
MANUAL PARK RELEASE
To move the vehicle in cases where the transmission will
not shift out of PARK (P) (such as a depleted battery), a
Manual Park Release is available.
WARNING!
Never have any smoking materials lit in or near the
vehicle when the fuel door is open or the tank is
being filled.
Never add fuel when the engine is running. This is in
violation of most state and federal fire regulations
and may cause the Malfunction Indicator Light to
turn on.
A fire may result if fuel is pumped into a portable
container that is inside of a vehicle. You could be
burned. Always place fuel containers on the ground
while filling.
WARNING!
You or others can be badly burned by hot engine
coolant (antifreeze) or steam from your radiator. If you
see or hear steam coming from under the hood, do not
open the hood until the radiator has had time to cool.
Never try to open a cooling system pressure cap when
the radiator or coolant bottle is hot.
CAUTION!
Driving with a hot cooling system could damage your
vehicle. If the temperature gauge reads HOT (H), as
soon as it’s safe, pull over and stop the vehicle. Idle the
vehicle with the air conditioner turned off until the
pointer drops back into the normal range. If the pointer
remains on HOT (H), and you hear continuous chimes,
turn the engine off immediately and call for service.
WARNING!
You should be seated in the driver’s seat with your foot
firmly placed on the brake pedal to maintain control of
the vehicle before activating the Manual Park Release.
If possible, you should apply the parking brake.
Activating the Manual Park Release will allow your
vehicle to roll away if it is not secured or properly
connected to a tow vehicle. Activating the Manual Park
Release on an unsecured vehicle could lead to serious
injury or death for those in or around the vehicle.
7
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