GMC Sierra/Sierra Denali 2500 HD/3500 HD Owner Manual (GMNA-
Localizing-U.S./Canada-16504257) - 2023 - CRC - 5/9/22
12 Keys, Doors, and Windows
With an active OnStar or connected service
plan, an OnStar Advisor may remotely
unlock the vehicle. SeeOnStar Overview
0 408.
If locked out of the vehicle, see Roadside
Assistance Program 0399.
If equipped with memory seats, RKE
transmitters 1 and 2 are linked to seating
positions of memory 1 or 2. See Memory
Seats 053.
Remote Keyless Entry (RKE)
System
See Radio Frequency Statement 0404.
If there is a decrease in the Remote Keyless
Entry (RKE) operating range:
.Check the distance. The transmitter may
be too far from the vehicle.
.Check the location. Other vehicles or
objects may be blocking the signal.
.Check the transmitter's battery. See
“Battery Replacement” later in this
section.
.If the transmitter is still not working
correctly, see your dealer or a qualified
technician for service.
Remote Keyless Entry (RKE)
System Operation (Key Access)
The RKE transmitter functions may work up
to 60 m (197 ft) away from the vehicle.
Other conditions can affect the performance
of the transmitter. See Remote Keyless Entry
(RKE) System 012.
/:Press and releaseQ, then immediately
press and hold
/until the turn signal
lamps flash or for at least four seconds. The
engine may be started from outside the
vehicle using the RKE transmitter. See
Remote Vehicle Start 022.
Q:Press to lock all doors. If enabled, the turn signal lamps may flash
and/or the horn may sound on the second
press to indicate locking has occurred.
If enabled, the horn chirps when
Qis
pressed again within three seconds. To view
available settings from the infotainment
screen, touch Settings > Vehicle > Remote
Lock, Unlock, Start.
Pressing
Qarms the alarm system. See
Vehicle Alarm System 034.
If equipped with remote mirror folding,
pressing and holding
Qfor one second will
fold the mirrors, if enabled. To view
available settings for this feature, touch the
Settings icon on the infotainment home
page. Select “Vehicle”to display the list of
available options and select “Comfort and
Convenience”.
K: Press once to unlock only the driver
door. If
Kis pressed again within
three seconds, all remaining doors unlock.
The interior lamps may come on and stay
on for 20 seconds or until the ignition is
turned on.
If enabled, the turn signal lamps flash twice
to indicate unlocking has occurred.
If enabled, the exterior lamps may turn on.
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Localizing-U.S./Canada-16504257) - 2023 - CRC - 5/9/22
Keys, Doors, and Windows 35
Steering Column Lock
If equipped, the steering column lock is a
theft-deterrent device. This feature locks the
steering column when the vehicle is turned
off and the driver door is opened, or when
the driver door is opened and then the
vehicle is turned off. The steering column
unlocks when the vehicle is turned on.
The Driver Information Center (DIC) may
display one of these messages:
.A message to service the steering column
lock indicates that an issue has been
detected with the column lock feature
and the vehicle should be serviced.
.A message that the steering column is
locked indicates that the engine is
running, but the steering column is still
locked. It is normal for the column to be
locked during a remote start, but the
column should unlock after the brake
pedal is pressed and the vehicle is started.
No message will display during a remote
start.
.A message that the steering wheel must
be turned and the vehicle must be started
again indicates that the column lock
mechanism is bound, the column locking
device was unable to unlock the steeringcolumn, and the vehicle did not start.
If this happens, immediately turn the
steering wheel from side to side to
unbind the column lock. If this does not
unlock the steering column, turn the
vehicle off and open the driver door to
reset the system. Then turn the vehicle
on and immediately turn the steering
wheel side to side for about 15 seconds.
In some cases, it may take significant
force to unbind the column.
To keep the steering column from binding,
straighten the front wheels before turning
off the vehicle.
Immobilizer
See Radio Frequency Statement 0404.
Immobilizer Operation
This vehicle has a passive theft-deterrent
system. The system does not have to be manually
armed or disarmed.
The vehicle is automatically immobilized
when the vehicle is turned off.
The system is automatically disarmed when
the ignition is turned from off to on.
The security light, in the instrument cluster,
comes on if there is a problem with arming
or disarming the theft-deterrent system.
The system has one or more RKE
transmitters matched to an immobilizer
control unit in your vehicle. Only a correctly
matched RKE transmitter will start the
vehicle. If the transmitter is ever damaged,
you may not be able to start your vehicle.
When trying to start the vehicle, the
security light may come on briefly when the
ignition is turned on. If the engine does not
start and the security light stays on, there is
a problem with the system. Turn the
ignition off and try again.
If the vehicle will not change ignition modes
(ACC/ACCESSORY, on, off), and the RKE
transmitter appears to be undamaged, try
another transmitter. Or, you may try placing
the transmitter in the transmitter pocket
GMC Sierra/Sierra Denali 2500 HD/3500 HD Owner Manual (GMNA-
Localizing-U.S./Canada-16504257) - 2023 - CRC - 5/9/22
132 Instruments and Controls
Engine Hours (Hourmeter) :Shows the total
number of hours the engine has run. This
display also shows the engine idle hours.
Transmission Fluid Temperature : Shows the
temperature of the automatic transmission
fluid in either degrees Celsius (°C) or degrees
Fahrenheit (°F).
Trailer Brake : On vehicles with the
Integrated Trailer Brake Control (ITBC)
system, the trailer brake display appears in
the DIC.
TRAILER GAIN shows the trailer gain setting.
This setting can be adjusted from 0.0 to 10.0
with either a trailer connected or
disconnected.
TRAILER OUTPUT shows the power output to
the trailer any time a trailer with electric
brakes is connected. Output is displayed as a
bar graph. Dotted lines may appear in the
OUTPUT display if a trailer is not connected.
Off Road : Displays vehicle pitch and roll
information, road wheel angle, and
four-wheel drive (4WD) status.
Follow Distance : If equipped, the current
follow time to the vehicle ahead is displayed
as a time value on this page. Driver Assistance :
If equipped, shows
information for Lane Departure Warning
(LDW) and Forward Collision Alert (FCA).
Info Page Options : Scroll to choose which
info pages appear on the DIC. Press the
thumbwheel to select or deselect.
Blank Page : Shows no information.
Head-Up Display (HUD)
{Warning
If the HUD image is too bright or too
high in your field of view, it may take
you more time to see things you need to
see when it is dark outside. Be sure to
keep the HUD image dim and placed low
in your field of view.
If equipped with HUD, some information
about the operation of the vehicle is
projected onto the windshield. The image is
projected through the HUD lens on top of
the instrument panel. The information
appears as an image focused out toward the
front of the vehicle.
Caution
If you try to use the HUD image as a
parking aid, you may misjudge the
distance and damage your vehicle. Do not
use the HUD image as a parking aid.
The HUD information can be displayed in
various languages. The speedometer reading
and other numerical values can be displayed
in either English or metric units.
The language selection is changed through
the radio, and the units of measurement are
changed through the instrument cluster. See
Settings 0182 and “Options” under
Instrument Cluster 0111.
HUD Display on the Windshield
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Instruments and Controls 135
.The HUD brightness setting is not too
dim or too bright.
.The HUD is adjusted to the proper height.
.Polarized sunglasses are not worn.
.The windshield and HUD lens are clean.
If the HUD image is not correct, contact
your dealer.
The windshield is part of the HUD system.
See Windshield Replacement 0324.
Vehicle Messages
Messages displayed on the Driver
Information Center (DIC) indicate the status
of the vehicle or some action that may be
needed to correct a condition. Multiple
messages may appear one after another.
The messages that do not require
immediate action can be acknowledged and
cleared by pressing the thumbwheel. The
messages that require immediate action
cannot be cleared until that action is
performed.
All messages should be taken seriously;
clearing the message does not correct the
problem.
If a SERVICE message appears, see your
dealer. Follow the instructions given in the
messages. The system displays messages
regarding the following topics:
.Service Messages
.Fluid Levels
.Vehicle Security
.Brakes
.Steering
.Ride Control Systems
.Driver Assistance Systems
.Cruise Control
.Lighting and Bulb Replacement
.Wiper/Washer Systems
.Doors and Windows
.Seat Belts
.Airbag Systems
.Engine and Transmission
.Tire Pressure
.Battery
Engine Power Messages
ENGINE POWER IS REDUCED
This message displays when the vehicle's
propulsion power is reduced. A reduction in
propulsion power can affect the vehicle's
ability to accelerate. If this message is on,
but there is no observed reduction in
performance, proceed to your destination.
Under certain conditions the performance
may be reduced the next time the vehicle is
driven. The vehicle may be driven while this
message is on, but maximum acceleration
and speed may be reduced. Anytime this
message stays on, or displays repeatedly,
the vehicle should be taken to your dealer
for service as soon as possible.
Under certain operating conditions,
propulsion will be disabled. Try restarting
after the ignition has been off for
30 seconds.
Vehicle Speed Messages
SPEED LIMITED TO XXX KM/H (MPH)
This message shows that the vehicle speed
has been limited to the speed displayed. The
limited speed is a protection for various
propulsion and vehicle systems, such as
lubrication, thermal, brakes, suspension,
Teen Driver if equipped, or tires.
Universal Remote System
See
Radio Frequency Statement 0404.
GMC Sierra/Sierra Denali 2500 HD/3500 HD Owner Manual (GMNA-
Localizing-U.S./Canada-16504257) - 2023 - CRC - 5/18/22
148 Infotainment System
Infotainment System
Introduction
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
Steering Wheel Controls . . . . . . . . . . . . . . . 151
Using the System . . . . . . . . . . . . . . . . . . . . . . 152
Software Updates . . . . . . . . . . . . . . . . . . . . . . 154
Radio
AM-FM Radio . . . . . . . . . . . . . . . . . . . . . . . . . . 154
HD Radio Technology . . . . . . . . . . . . . . . . . . 156
Radio Data System (RDS) . . . . . . . . . . . . . . 157
Satellite Radio . . . . . . . . . . . . . . . . . . . . . . . . . 157
Radio Reception . . . . . . . . . . . . . . . . . . . . . . . . 157
Fixed Mast Antenna . . . . . . . . . . . . . . . . . . . 158
Multi-Band Antenna . . . . . . . . . . . . . . . . . . . 158
Audio Players
Avoiding Untrusted Media Devices . . . . . 158
USB Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
Auxiliary Jack . . . . . . . . . . . . . . . . . . . . . . . . . . 159
Bluetooth Audio . . . . . . . . . . . . . . . . . . . . . . . 160
Navigation
Using the Navigation System . . . . . . . . . 160
Maps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
Navigation Symbols . . . . . . . . . . . . . . . . . . . 164
Destination . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
Global Positioning System (GPS) . . . . . . . 170
Vehicle Positioning . . . . . . . . . . . . . . . . . . . . 170Problems with Route Guidance . . . . . . . . 170
If the System Needs Service . . . . . . . . . . . 171
Map Data Updates . . . . . . . . . . . . . . . . . . . . . 171
Database Coverage Explanations . . . . . . . 171
Voice Recognition
Voice Recognition . . . . . . . . . . . . . . . . . . . . . . 171
Phone
Bluetooth (Overview) . . . . . . . . . . . . . . . . . . 176
Bluetooth (Pairing and Using a
Phone) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177
Apple CarPlay and Android Auto . . . . . . . 181
Settings
Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182
Teen Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186
Trademarks and License Agreements
Trademarks and License Agreements . . . . . . . . . . . . . . . . . . . . . . . . . 189
Introduction
Read the following pages to become familiar
with the features.
{Warning
Taking your eyes off the road for too
long or too often while using any
infotainment feature can cause a crash.
You or others could be injured or killed.
Do not give extended attention to
infotainment tasks while driving. Limit
your glances at the vehicle displays and
focus your attention on driving. Use voice
commands whenever possible.
The infotainment system has built-in
features intended to help avoid distraction
by disabling some features when driving.
These features may gray out when they are
unavailable. Many infotainment features are
also available through the instrument cluster
and steering wheel controls.
Before driving:
.Become familiar with the operation,
center stack controls, steering wheel
controls, and infotainment display.
GMC Sierra/Sierra Denali 2500 HD/3500 HD Owner Manual (GMNA-
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Infotainment System 149
.Set up the audio by presetting favorite
stations, setting the tone, and adjusting
the speakers.
.Set up phone numbers in advance so they
can be called easily by pressing a single
control or by using a single voice
command.
See Distracted Driving 0204.
Active Noise Cancellation (ANC)
If equipped, ANC reduces engine noise in the
vehicle’s interior. ANC requires the
factory-installed audio system, radio,
speakers, amplifier (if equipped), induction
system, and exhaust system to work
properly. Deactivation is required by your
dealer if related aftermarket equipment is
installed.
Overview
Infotainment System
The infotainment system is controlled by
using the infotainment display, controls on
the center stack, steering wheel controls,
and voice recognition.
Uplevel Radio
1.O(Power)
.Press to turn the power on.
.Press to mute/unmute the system
when on.
.Press and hold to display the
power off screen or the option to
display the power off screen.
.Turn to decrease or increase the
volume.
2.7
.Radio: Press and release to go to
the previous station or channel.
Press and hold to fast seek the
next strongest previous station or
channel. See AM-FM Radio 0154.
.USB/Bluetooth: Press to seek to
the beginning of the current or
previous track. Press and hold to
quickly reverse through a track.
Release to return to playing speed.
See USB Port 0158 or
Bluetooth Audio 0160.
GMC Sierra/Sierra Denali 2500 HD/3500 HD Owner Manual (GMNA-
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154 Infotainment System
Fling or swipe is used to scroll through a
list, pan the map, or change page views. Do
this by placing a finger on the display then
moving it rapidly up and down or right
and left.
Spread
Spread is used to zoom in on a map, certain
images, or a web page. Place finger and
thumb together on the display, then move
them apart.Pinch
Pinch is used to zoom out on a map, certain
images, or a web page. Place finger and
thumb apart on the display, then move
them together.
Cleaning High Gloss Surfaces and Vehicle
Information and Radio Displays
For vehicles with high gloss surfaces or
vehicle displays, use a microfiber cloth to
wipe surfaces. Before wiping the surface
with the microfiber cloth, use a soft bristle
brush to remove dirt that could scratch the
surface. Then use the microfiber cloth by
gently rubbing to clean. Never use window
cleaners or solvents. Periodically hand wash
the microfiber cloth separately, using mild
soap. Do not use bleach or fabric softener.
Rinse thoroughly and air dry before
next use.
Software Updates
Over-the-Air Software Updates
If equipped, see
“Updates”underSettings
0 182 for details on software updates.
Radio
AM-FM Radio
Playing the Radio
From the Home Page, touch the Audio icon
to display the active audio source page.
Choose from the three most recently used
sources listed at the left side of the display
or touch the More icon to display a list of
available sources. Examples of available
sources are AM, FM, SXM (if equipped),
MyMedia (if available), USB, AUX (if
equipped), and Bluetooth.
Infotainment System Sound Menu
From any of the audio source main pages,
touch Sound to display the following:
Equalizer : Touch to adjust Bass, Midrange,
Treble, and Surround (if equipped) using the
options on the infotainment display.
GMC Sierra/Sierra Denali 2500 HD/3500 HD Owner Manual (GMNA-
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156 Infotainment System
AM, FM, and SXM Categories
From the AM stations, if equipped with HD
Radio, FM, or SXM (if equipped) display,
touch Categories at the top of the Browse
menu to access the categories list. The list
contains names associated with the AM or
FM stations, or SXM channels. Touch a
category name to display a list of stations
or channels for that category. Touching a
station or channel from the list will tune the
radio to that station or channel.
Storing Radio Station Presets
Favorites show in the area at the top of the
display.
AM, FM, SXM (if equipped), and HD Radio
Stations (if equipped) :Touch and hold a
preset to store the current station or
channel as a favorite. Touch a saved favorite
to recall a favorite station. Favorites can also be stored by touching
H
in a station or channel list. This will
highlight indicating that it is now saved as a
favorite.
The number of favorites displayed is
automatically adjusted by default, but can
be manually adjusted in Settings in the
System tab under Favorites and then Set
Number of Audio Favorites. It can also be
adjusted in Settings in the Apps tab under
Audio and then Set Number of Audio
Favorites.
HD Radio Technology
If equipped, HD Radio is a free service with
features such as digital quality sound, more
stations available on a single frequency such
as HD2 and HD3, and display information
such as artist and song title.
From the Now Playing display, touch the HD
Radio icon to turn HD on or off.
Station Access
To access HD Radio stations:
1. Tune the radio to the station. If HD Radio is turned on and the station is
broadcasting in HD Radio, the radio will
automatically tune to the HD version of
the current channel (HD1) after several seconds. The radio will also display
icons representing additional channels
(HD2, ...HD8), that may be available.
When the radio successfully tunes to a
HD station, the HD logo will display and
digital audio will play.
2. Touch the display arrows to tune to the previous or next HD Radio station.
There may be a delay before the station
starts playing.
The HD Radio station number is indicated
next to the HD logo.
HD Radio stations can be saved as favorites.
For a list of all stations, see
www.hdradio.com.
HD Radio Troubleshooting
Digital Audio Delay : Wait for the signal to
process. This can take several seconds.
Volume Change, Audio Skip, Echo, Digital
Audio Lost : Station signal strength may be
weak, the station is out of range, or the
station may be out of alignment. Verify
proper reception on another station.
If the HD Radio signal weakens while
listening to HD1, the radio will automatically
switch to the analog version of the radio
station.