GMC Sierra/Sierra Denali 2500 HD/3500 HD Owner Manual (GMNA-
Localizing-U.S./Canada-16504257) - 2023 - CRC - 5/9/22
Customer Information 405
To contact NHTSA, you may call the
Vehicle Safety Hotline toll-free at
1-888-327-4236 (TTY: 1-800-424-9153); go
to
https://www.safercar.gov;or write to:
Administrator, NHTSA
1200 New Jersey Avenue, S.E.
Washington, D.C. 20590
You can also obtain other information
about motor vehicle safety from
https://www.safercar.gov.
Reporting Safety Defects to the
Canadian Government
If you live in Canada, and you believe
that the vehicle has a safety defect,
notify Transport Canada immediately,
and notify General Motors of Canada
Company. Call Transport Canada at
1-800-333-0510; go to:
www.tc.gc.ca/recalls (English)
www.tc.gc.ca/rappels (French) or write to:
Transport Canada
Motor Vehicle Safety Directorate
Defect Investigations and Recalls
Division
80 Noel Street
Gatineau
,QC J8Z 0A1
Reporting Safety Defects to
General Motors
In addition to notifying NHTSA (or Transport
Canada) in a situation like this, notify
General Motors.
In the U.S., call 1-800-462-8782, or write:
GMC Customer Assistance Center
P.O. Box 33172
Detroit, MI 48232-5172
In Canada, call 1-800-263-3777 (English) or
1-800-263-7854 (French), or write:
Customer Care Centre
General Motors of Canada Company
500 Wentworth Street W
Oshawa, ON L1J 0C5In Mexico, call 800-466-0812 or
800-466-0801.
In other Central America and Caribbean
Countries, call 52-555-901-2369.
Vehicle Data Recording and
Privacy
The vehicle has a number of computers that
record information about the vehicle’s
performance and how it is driven or used.
For example, the vehicle uses computer
modules to monitor and control engine and
transmission performance, to monitor the
conditions for airbag deployment and
deploy them in a crash, and, if equipped, to
provide antilock braking to help the driver
control the vehicle. These modules may
store data to help the dealer technician
service the vehicle or to help GM improve
safety or features. Some modules may also
store data about how the vehicle is
operated, such as rate of fuel consumption
or average speed. These modules may retain
personal preferences, such as radio presets,
seat positions, and temperature settings.
GMC Sierra/Sierra Denali 2500 HD/3500 HD Owner Manual (GMNA-
Localizing-U.S./Canada-16504257) - 2023 - CRC - 5/9/22
410 OnStar
OnStar Additional
Information
In-Vehicle Audio Messages
Audio messages may play important
information at the following times:
.Prior to vehicle purchase. PressQto set
up an account.
.After change in ownership and at
90 days.
Transferring Service
PressQto request account transfer
eligibility information. The Advisor can
cancel or change account information.
Selling/Transferring the Vehicle
Call 1-888-4ONSTAR (1-888-466-7827)
immediately to terminate your OnStar or
connected services if the vehicle is disposed
of, sold, transferred, or if the lease ends.
Reactivation for Subsequent Owners
PressQand follow the prompts to speak to
an Advisor as soon as possible. The Advisor
will update vehicle records and explain
OnStar or connected service options.
How OnStar Service Works
Automatic Crash Response, Emergency
Services, Crisis Assist, Stolen Vehicle
Assistance, Remote Services, and Roadside
Assistance are available on most vehicles.
Not all OnStar services are available
everywhere or on all vehicles. For more
information, a full description of OnStar
services, system limitations, and OnStar User
Terms, Privacy Statement, and Software
Terms:
.Call 1-888-4ONSTAR (1-888-466-7827).
.See www.onstar.com (U.S.).
.See www.onstar.ca (Canada).
.Call TTY 1-877-248-2080.
.PressQto speak with an Advisor.
OnStar or connected services cannot work
unless the vehicle is in a place where OnStar
has an agreement with a wireless service
provider for service in that area. The
wireless service provider must also have
coverage, network capacity, reception, and
technology compatible with OnStar or
connected services. Service involving location
information about the vehicle cannot work
unless GPS signals are available,
unobstructed, and compatible with the
OnStar hardware. OnStar or connected services may not work if the OnStar
equipment is not properly installed or it has
not been properly maintained. If equipment
or software is added, connected,
or modified, OnStar or connected services
may not work. Other problems beyond the
control of OnStar
—such as hills, tall
buildings, tunnels, weather, electrical system
design and architecture of the vehicle,
damage to the vehicle in a crash, or wireless
phone network congestion or jamming —
may prevent service.
See Radio Frequency Statement 0404.
Services for People with Disabilities
Advisors provide services to help with
physical disabilities and medical conditions.
Press
Qto help:
.Locate a gas station with an attendant to
pump gas.
.Find a hotel, restaurant, etc., that meets
accessibility needs.
.Provide directions to the closest hospital
or pharmacy in urgent situations.
GMC Sierra/Sierra Denali 2500 HD/3500 HD Owner Manual (GMNA-
Localizing-U.S./Canada-16504257) - 2023 - CRC - 5/9/22
412 OnStar
Vehicle and Power Issues
OnStar services require a vehicle electrical
system, wireless service, and GPS satellite
technologies to be available and operating
for features to function properly. These
systems may not operate if the battery is
discharged or disconnected.
Add-on Electrical Equipment
The OnStar system is integrated into the
electrical architecture of the vehicle. Do not
add any electrical equipment. SeeAdd-On
Electrical Equipment 0297. Added electrical
equipment may interfere with the operation
of the OnStar system and cause it to not
operate.
Vehicle Software Updates
OnStar or GM may remotely deliver
software updates or changes to the vehicle
without further notice or consent. These
updates or changes may enhance or
maintain safety, security, or the operation
of the vehicle or the vehicle systems.
Software updates or changes may affect or
erase data or settings that are stored in the
vehicle, such as saved navigation
destinations or pre-set radio stations.
Neither OnStar nor GM is responsible for
any affected or erased data or settings. These updates or changes may also collect
personal information. Such collection is
described in the OnStar privacy statement or
separately disclosed at the time of
installation. These updates or changes may
also cause a system to automatically
communicate with GM servers to collect
information about vehicle system status,
identify whether updates or changes are
available, or deliver updates or changes. An
active OnStar agreement constitutes consent
to these software updates or changes and
agreement that either OnStar or GM may
remotely deliver them to the vehicle.
Privacy
The complete OnStar Privacy Statement may
be found at www.onstar.com (U.S.),
or www.onstar.ca (Canada). We recommend
that you review it. If you have any
questions, call 1-888-4ONSTAR
(1-888-466-7827) or press
Qto speak with
an Advisor. Users of wireless
communications are cautioned that the
privacy of any information sent via wireless
cellular communications cannot be assured.
Third parties may unlawfully intercept or
access transmissions and private
communications without consent.
OnStar - Software Acknowledgements
To obtain the source code under GPL, LGPL,
MPL, and other open source licenses, that is
contained in this product, please visit
https://opensource.lge.com. In addition to
the source code, all referred license terms,
warranty disclaimers, and copyright notices
are available for download. This offer is valid
for a period of three years after our last
shipment of this product. This offer is valid
to anyone in receipt of this information.
*Provided through LG Electronics Inc., who is
solely responsible for provisions of related
OSS compliance.
GMC Sierra/Sierra Denali 2500 HD/3500 HD Owner Manual (GMNA-
Localizing-U.S./Canada-16504257) - 2023 - CRC - 5/9/22
Index 425
RestraintsWhere to Put . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Retained Accessory Power (RAP) . . . . . . . . . 227
Reverse Tilt Mirrors . . . . . . . . . . . . . . . . . . . . . . . 40
Roads Driving, Wet . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211
Roadside Assistance Program . . . . . . . . . . . . 399
Roof
Sunroof . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Rotation, Tires . . . . . . . . . . . . . . . . . . . . . . . . . . . 349
Routing, Engine Drive Belt . . . . . . . . . . . . . . . 395
Running Boards . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
Running the Vehicle While Parked . . . . . . . 230
S
Safety Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Safety Defects Reporting Canadian Government . . . . . . . . . . . . . . . . . 405
General Motors . . . . . . . . . . . . . . . . . . . . . . . . 405
U.S. Government . . . . . . . . . . . . . . . . . . . . . . . 404
Safety System Check . . . . . . . . . . . . . . . . . . . . . 64
Satellite Radio . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
Scheduling Appointments . . . . . . . . . . . . . . . . 401
Seat Belts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Extender . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
How to Wear Seat Belts Properly . . . . . . . 59 Seat Belts (cont'd)
Lap-Shoulder Belt . . . . . . . . . . . . . . . . . . . . . . . 61
Reminders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Replacing after a Crash . . . . . . . . . . . . . . . . . 65
Use During Pregnancy . . . . . . . . . . . . . . . . . . 64
Seats Adjustment, Front . . . . . . . . . . . . . . . . . . . . . . 50
Center Seat . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Head Restraints . . . . . . . . . . . . . . . . . . . . . . . . . 49
Heated and Ventilated, Front . . . . . . . . . . . 56
Heated, Rear . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Lumbar Adjustment, Front . . . . . . . . . . . . . . 53
Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Power Adjustment, Front . . . . . . . . . . . . . . . . 51
Rear . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Reclining Seatbacks . . . . . . . . . . . . . . . . . . . . . 52
Underseat Storage . . . . . . . . . . . . . . . . . . . . . 101
Securing Child Restraints . . . . . . . . . . 92, 96, 99
Security Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 409
Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Vehicle Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202 Accessories and Modifications . . . . . . . . . 302
Climate Control System . . . . . . . . . . . . . . . . 196
Doing Your Own Work . . . . . . . . . . . . . . . . . 303
Electric Parking Brake Light . . . . . . . . . . . . 122 Service (cont'd)
Maintenance Records . . . . . . . . . . . . . . . . . . 391
Maintenance, General Information . . . . . 384
Parts Identification . . . . . . . . . . . . . . . . . . . . . 392
Scheduling Appointments . . . . . . . . . . . . . . 401
Services Special Application . . . . . . . . . . . . . . . . . . . . . 388
Servicing System . . . . . . . . . . . . . . . . . . . . . . . . . 171
Servicing the Airbag . . . . . . . . . . . . . . . . . . . . . . .73
Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .182
Shift Lock Control Function Check, Automatic Transmission . . . . . . . . . . . . . . . . 322
Shifting Into Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227
Out of Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228
Side Blind Zone Alert (SBZA) . . . . . . . . . . . . . 260
Signals, Turn and Lane-Change . . . . . . . . . . . .143
Snow Plow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 298
Software Updates . . . . . . . . . . . . . . . . . . . . . . . . .154
Special Application Services . . . . . . . . . . . . . . 388
Specifications and Capacities . . . . . . . . . . . . . 393
Speedometer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Start Assist, Hill . . . . . . . . . . . . . . . . . . . . . . . . . . 240
Start Vehicle, Remote . . . . . . . . . . . . . . . . . . . . . .22
Starting the Engine . . . . . . . . . . . . . . . . . . . . . . 225
Steering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206
Column Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Fluid, Power . . . . . . . . . . . . . . . . . . . . . . . . . . . 315