2023 GMC SIERRA service schedule

GMC Sierra/Sierra Denali 2500 HD/3500 HD Owner Manual (GMNA-
Localizing-U.S./Canada-16504257) - 2023 - CRC - 5/9/22
Customer Information 401
received, the Roadside Assistance advisor
will help to make arrangements and
explain how to receive payment.
.Alternative Service:If assistance cannot
be provided right away, the Roadside
Assistance advisor may give permission to
get local emergency road service. You will
receive payment, up to $100, after
sending the original receipt to Roadside
Assistance. Mechanical failures may be
covered, however any cost for parts and
labor for repairs not covered by the
warranty are the owner’s responsibility.
Scheduling Service Appointments
When the vehicle requires warranty service,
contact your dealer and request an
appointment. By scheduling a service
appointment and advising the service
consultant of your transportation needs,
your dealer can help minimize your
inconvenience.
If the vehicle cannot be scheduled into the
service department immediately, keep
driving it until it can be scheduled for
service, unless, of course, the problem is
safety related. If it is, please call your
dealership, let them know this, and ask for
instructions. If your dealer requests you to bring the
vehicle for service, you are urged to do so
as early in the work day as possible to
allow for same-day repair.
Courtesy Transportation Program
To enhance your ownership experience, we
and our participating dealers are proud to
offer Courtesy Transportation, a customer
support program for vehicles with the
Bumper-to-Bumper (Base Warranty Coverage
period in Canada), Federal Emission,
Extended Powertrain or Electric specific
warranties in both the U.S. and Canada.
Several Courtesy Transportation options are
available to assist in reducing inconvenience
when warranty repairs are required.
Courtesy Transportation is not a part of the
New Vehicle Limited Warranty. A separate
manual entitled
“Limited Warranty and
Owner Assistance Information” produced for
new vehicles provides detailed warranty
coverage information.
Transportation Options
Warranty service can generally be
completed while you wait. However, if you
are unable to do so, your dealer may offer
the following transportation options:
Shuttle Service
This includes one-way or round-trip shuttle
service within reasonable time and distance
parameters of your dealer's area.
Public Transportation or Fuel Reimbursement
If overnight warranty repairs are needed,
and public transportation is used, the
expense must be supported by original
receipts and within the maximum amount
allowed by GM. If U.S. customers arrange
their own transportation, limited
reimbursement for reasonable fuel expenses
may be available. Claim amounts should
reflect actual costs and be supported by
original receipts. See your dealer for
information.
Courtesy Rental Vehicle
For an overnight warranty repair, the dealer
may provide an available courtesy rental
vehicle or provide for reimbursement of a
rental vehicle. Reimbursement is limited and
must be supported by original receipts as

GMC Sierra/Sierra Denali 2500 HD/3500 HD Owner Manual (GMNA-
Localizing-U.S./Canada-16504257) - 2023 - CRC - 5/9/22
404 Customer Information
with that company. In such cases, you can
have control of the repair and parts choices
as long as the cost stays within reasonable
limits.
Publication Ordering Information
Service Manuals
Service manuals have the diagnosis and
repair information on the engine/propulsion,
transmission, axle, suspension, brakes,
electrical system, steering system, body, etc.
Customer Literature
Owner’s manuals are written specifically for
owners and are intended to provide basic
operational information about the vehicle.
The owner’s manual includes the
Maintenance Schedule for all models.
Customer literature publications available for
purchase include owner’s manuals, warranty
manuals, and portfolios. Portfolios include an
owner’s manual, warranty manual,
if applicable, and zip lock bag or pouch.
Current and Past Models
Service manuals and customer literature are
available for many current and past model
year GM vehicles.To order, call 1-800-551-4123 Monday–Friday,
8:00 a.m.–6:00 p.m. Eastern Time
For credit card orders only (VISA,
MasterCard, or Discover), see Helm, Inc. at:
www.helminc.com.
To order by mail, write to:
Helm, Incorporated
Attention: Customer Service
47911 Halyard Drive
Plymouth, MI 48170
Make checks payable in U.S. funds.
Radio Frequency Statement
This vehicle uses license-exempt
transmitters / receivers / systems that
operate on a radio frequency that complies
with Part 15/Part 18 of the Federal
Communications Commission (FCC) rules and
with Innovation, Science and Economic
Development (ISED) Canada's license-exempt
RSS(s) / RSP-100 / ICES-GEN.
Operation is subject to the following two
conditions:
1. The device may not cause harmful interference. 2. The device must accept any interference
received, including interference that may
cause undesired operation of the device.
Changes or modifications to any of these
systems by other than an authorized service
facility could void authorization to use this
equipment.
Reporting Safety Defects
Reporting Safety Defects to the
United States Government
If you believe that your vehicle has a
defect which could cause a crash or
could cause injury or death, you should
immediately inform the National
Highway Traffic Safety Administration
(NHTSA) in addition to notifying General
Motors.
If NHTSA receives similar complaints, it
may open an investigation, and if it
finds that a safety defect exists in a
group of vehicles, it may order a recall
and remedy campaign. However, NHTSA
cannot become involved in individual
problems between you, your dealer,
or General Motors.

GMC Sierra/Sierra Denali 2500 HD/3500 HD Owner Manual (GMNA-
Localizing-U.S./Canada-16504257) - 2023 - CRC - 5/9/22
414 Connected Services
Ensuring Security
.Change the default passwords for the
Wi-Fi hotspot and myGMC mobile
application. Make these passwords
different from each other and use a
combination of letters and numbers to
increase the security.
.Change the default name of the SSID
(Service Set Identifier). This is your
network’s name that is visible to other
wireless devices. Choose a unique name
and avoid family names or vehicle
descriptions.
Wi-Fi Hotspot (If Equipped)
The vehicle may have a built-in Wi-Fi
hotspot that provides access to the Internet
and web content at 4G LTE speed. Up to
seven mobile devices can be connected.
A data plan is required. Use the in-vehicle
controls only when it is safe to do so. 1. To retrieve Wi-Fi hotspot information, press
=to open the OnStar app on the
infotainment display, then select Wi-Fi
Hotspot. On some vehicles, touch Wi-Fi
or Wi-Fi Settings on the screen.
2. The Wi-Fi settings will display the Wi-Fi hotspot name (SSID), password, and on
some vehicles, the connection type (no Internet connection, 3G, 4G, 4G LTE), and
signal quality (poor, good, excellent). The
LTE icon shows connection to Wi-Fi. It is
possible that the icon may not illuminate
even though the vehicle has an active
connection.
3. To change the SSID or password, press
Qor call 1-888-4ONSTAR to connect
with an Advisor. On some vehicles, the
SSID and password can be changed in
the Wi-Fi Hotspot menu.
After initial set-up, your vehicle’s Wi-Fi
hotspot will connect automatically to your
mobile devices. Manage data usage by
turning Wi-Fi on or off on your mobile
device, using the myGMC mobile app, or by
contacting an OnStar Advisor. On some
vehicles, Wi-Fi can also be managed from
the Wi-Fi Hotspot menu.
MyGMC Mobile App (If Available)
Download the myGMC mobile app to
compatible Apple and Android smartphones.
GMC users can access the following services
from a smartphone:
.Remotely start/stop the vehicle,
if factory-equipped.
.Lock/unlock doors, if equipped with
automatic locks.
.Activate the horn and lamps.
.Check the vehicle’s fuel level, oil life,
or tire pressure, if factory-equipped with
the Tire Pressure Monitor System.
.Send destinations to the vehicle.
.Locate the vehicle on a map
(U.S. market only).
.Turn the vehicle's Wi-Fi hotspot on/off,
manage settings, and monitor data
consumption, if equipped.
.Locate a dealer and schedule service.
.Request Roadside Assistance.
.Set a parking reminder with pin drop,
take a photo, make a note, and set a
timer.
.Connect with GMC on social media.
Features are subject to change. For myGMC
mobile app information and compatibility,
see my.gmc.com.
An active OnStar or connected service plan
may be required. A compatible device,
factory-installed remote start, and power
locks are required. Data rates apply. See
www.onstar.com for details and system
limitations.

GMC Sierra/Sierra Denali 2500 HD/3500 HD Owner Manual (GMNA-
Localizing-U.S./Canada-16504257) - 2023 - CRC - 5/9/22
422 Index
Lamps (cont'd)Malfunction Indicator (Check
Engine) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
On Reminder . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Reading . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
Lane Change Alert (LCA) . . . . . . . . . . . . . . . . . . . . . 261
Departure Warning (LDW) . . . . . . . . . . . . . 262
Departure Warning Light . . . . . . . . . . . . . . 124
Lap-Shoulder Belt . . . . . . . . . . . . . . . . . . . . . . . . . .61
LATCH System Replacing Parts after a Crash . . . . . . . . . . . 92
LATCH, Lower Anchors and Tethers for Children . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
LED Lighting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 325
Lighting Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
Exit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
Illumination Control . . . . . . . . . . . . . . . . . . . 145
LED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 325
Task . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
Lights Airbag Readiness . . . . . . . . . . . . . . . . . . . . . . . 119
Antilock Brake System (ABS)Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Brake System Warning . . . . . . . . . . . . . . . . 122
Charging System . . . . . . . . . . . . . . . . . . . . . . 120 Lights (cont'd)
Check Engine (Malfunction
Indicator) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Cruise Control Light . . . . . . . . . . . . . . . . . . . . 128
Door Ajar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Driver Mode Control . . . . . . . . . . . . . . . . . . . 125
Electric Parking Brake . . . . . . . . . . . . . . . . . . 122
Electronic Stability Control (ESC), Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Engine Coolant Temperature Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Engine Oil Pressure . . . . . . . . . . . . . . . . . . . . 126
Four-Wheel-Drive . . . . . . . . . . . . . . . . . . . . . . 123
Front Fog Lamp . . . . . . . . . . . . . . . . . . . . . . . . 128
Gauges and Indicators . . . . . . . . . . . . . . . . . . 111
High-Beam On . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Hill Descent Control . . . . . . . . . . . . . . . . . . . 123
Lane Departure Warning . . . . . . . . . . . . . . . 124
Low Fuel Warning . . . . . . . . . . . . . . . . . . . . . . 127
Seat Belt Reminders . . . . . . . . . . . . . . . . . . . . 118
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Service Electric Parking Brake . . . . . . . . . . 122
Tire Pressure . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Traction Control System
(TCS)/Electronic Stability Control
Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Traction Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124 Lock
Steering Column . . . . . . . . . . . . . . . . . . . . . . . . 35
Locking Rear Axle . . . . . . . . . . . . . . . . . . . . . . . . 244
Locks Automatic Door . . . . . . . . . . . . . . . . . . . . . . . . . 24
Delayed Locking . . . . . . . . . . . . . . . . . . . . . . . . 24
Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Lockout Protection . . . . . . . . . . . . . . . . . . . . . . 25
Power Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Loss of Control . . . . . . . . . . . . . . . . . . . . . . . . . . 207
Low Fuel Warning Light . . . . . . . . . . . . . . . . . . 127
Lower Anchors and Tethers for
Children (LATCH System) . . . . . . . . . . . . . . . . 82
Lumbar Adjustment . . . . . . . . . . . . . . . . . . . . . . . .53 Front Seats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
M
Maintenance
Records . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 391
Maintenance Schedule . . . . . . . . . . . . . . . . . . . 385
Recommended Fluids andLubricants . . . . . . . . . . . . . . . . . . . . . . . . . . . . 389
Malfunction Indicator Lamp . . . . . . . . . . . . . . 120
Manual Mirrors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232
Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

2023 Sierra/Sierra Denali 2500 HD/3500 HDScan to Access
United States
United States and Canada
Connected Services1-888-4-ONSTAR Customer Assistance
1-800-263-3777
Canada
• Owner’s Manuals
• Warranty Information
• Connected Services
• My GMC Rewards
• myGMC Mobile App
• How-To Videos
• Vehicle Diagnostics
• Scheduled Maintenance
• Vehicle Features
• Many Additional Resources
United States
Customer Assistance 1-800-462-8782
Roadside Assistance 1-888-881-3302
84883882 A
Sierra/Sierra Denali
2500 HD/3500 HD
Owner’s Manual
Roadside Assistance1-800-268-6800
Canada
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