GMC Sierra/Sierra Denali 2500 HD/3500 HD Owner Manual (GMNA-
Localizing-U.S./Canada-16504257) - 2023 - CRC - 5/18/22
Vehicle Care 371
If equipped, a tow eye may be located near
the spare tire or emergency jack. Do not use
the tow eye to pull the vehicle from the
snow, mud, sand, or ditch. Tow eye threads
may have right or left-hand threads. Use
caution when installing or removing the
tow eye.
The vehicle must be in N (Neutral) and the
electric parking brake must be released
when loading the vehicle onto a flatbed tow
truck.
.If the 12-volt battery is dead and/or
electric parking brake is not released, the
vehicle will not move. Try to jump start
the vehicle with a known good 12-volt
battery, shift the car into N (Neutral), and
release the electric parking brake. Refer to
Jump Starting - North America0367.
.If unsuccessful, the vehicle will not move.
Tire skates or dollies must be used under
the non-rolling tires to prevent vehicle
damage.
Front Attachment Points
The vehicle is equipped with specific
attachment points to be used to pull the
vehicle onto a flatbed car carrier from a flat
road surface. Do not use these attachment
points to pull the vehicle from snow, mud
or sand.
Recreational Vehicle Towing
Recreational vehicle towing means towing
the vehicle behind another vehicle, such as a
motor home. The two most common types
of recreational vehicle towing are dinghy
and dolly towing. Dinghy towing is towing
the vehicle with all four wheels on the ground. Dolly towing is towing the vehicle
with two wheels on the ground and two
wheels on a dolly.
Here are some important things to consider
before recreational vehicle towing:
.Before towing the vehicle, become
familiar with the local laws that apply to
recreational vehicle towing. These laws
may vary by region.
.The towing capacity of the towing
vehicle. Read the tow vehicle
manufacturer's recommendations.
.How far the vehicle can be towed. Some
vehicles have restrictions on how far and
how long the vehicle can be towed.
.Whether the vehicle has the proper
towing equipment. See your dealer or
trailering professional for additional
advice and equipment recommendations.
.Whether the vehicle is ready to be towed.
Just as preparing the vehicle for a long
trip, make sure the vehicle is prepared to
be towed.
Follow the tow vehicle manufacturer’s
instructions. See your dealer or trailering
professional for additional advice and
equipment recommendations.
GMC Sierra/Sierra Denali 2500 HD/3500 HD Owner Manual (GMNA-
Localizing-U.S./Canada-16504257) - 2023 - CRC - 5/9/22
400 Customer Information
Coverage
Services are provided for the duration of the
vehicle's powertrain warranty.
In the U.S., anyone driving the vehicle is
covered. In Canada, a person driving the
vehicle without permission from the owner
is not covered.
Roadside Assistance is not a part of the New
Vehicle Limited Warranty. General Motors
North America and GMC reserve the right to
make any changes or discontinue the
Roadside Assistance program at any time
without notification.
General Motors North America and GMC
reserve the right to limit services or
payment to an owner or driver if they
decide the claims are made too often, or the
same type of claim is made many times.
Services Provided
.Emergency Fuel Delivery:Delivery of
enough fuel for the vehicle to get to the
nearest service station.
.Lock-Out Service: Service to unlock the
vehicle if you are locked out. A remote
unlock may be available if you have OnStar. For security reasons, the driver
must present identification before this
service is given.
.Emergency Tow from a Public Road or
Highway:
Tow to the nearest GMC dealer
for warranty service, or if the vehicle was
in a crash and cannot be driven.
Assistance is not given when the vehicle
is stuck in the sand, mud, or snow.
.Flat Tire Change: Service to change a flat
tire with the spare tire. The spare tire,
if equipped, must be in good condition
and properly inflated. It is the owner's
responsibility for the repair or
replacement of the tire if it is not covered
by the warranty.
.Battery Jump Start: Service to jump start
a dead battery.
.Trip Interruption Benefits and Assistance:
If your trip is interrupted due to a
warranty event, incidental expenses may
be reimbursed within the Powertrain
warranty period. Items considered are
reasonable and customary hotel, meals,
rental car, or a vehicle being delivered
back to the customer, up to 500 miles.
Services Not Included in Roadside
Assistance
.Impound towing caused by violation of
any laws
.Legal fines
.Mounting, dismounting, or changing of
snow tires, chains, or other traction
devices
Service is not provided if a vehicle is in an
area that is not accessible to the service
vehicle or is not a regularly traveled or
maintained public road, which includes ice
and winter roads. Off-road use is not
covered.
Services Specific to Canadian-Purchased
Vehicles
.Fuel Delivery: Reimbursement is up to 7 L.
Diesel fuel delivery may be restricted.
Propane and other fuels are not provided
through this service.
.Lock-Out Service: Vehicle registration is
required.
.Trip Interruption Benefits and Assistance:
Must be over 150 km from where your
trip was started to qualify.
Pre-authorization, original detailed
receipts, and a copy of the repair orders
are required. Once authorization has been
GMC Sierra/Sierra Denali 2500 HD/3500 HD Owner Manual (GMNA-
Localizing-U.S./Canada-16504257) - 2023 - CRC - 5/9/22
OnStar 409
.Give OnStar Turn-by-Turn Navigation voice
commands.
.Obtain and customize the Wi-Fi hotspot
name or SSID and password, if equipped.
Press
Qto connect to an Advisor to:
.Verify account information or update
contact information.
.Get driving directions.
.Receive a Diagnostic check of the vehicle's
key operating systems.
.Receive Roadside Assistance.
.Manage Wi-Fi Settings, if equipped.
Press
>to get a priority connection to an
OnStar Advisor available 24/7 to:
.Get help for an emergency.
.Be a Good Samaritan or respond to an
AMBER Alert.
.Get assistance in severe weather or other
crisis situations and find evacuation
routes.
OnStar Services
Emergency
Emergency Services require an active safety
and security plan. With Automatic Crash
Response, built-in sensors can automatically
alert a specially trained OnStar Advisor who
is immediately connected in to the vehicle
to help.
Press
>for a priority connection to an
OnStar Advisor who can contact emergency
service providers, direct them to your exact
location, and relay important information.
With OnStar Crisis Assist, specially trained
Advisors are available 24 hours a day, 7 days
a week, to provide a central point of
contact, assistance, and information during a
crisis.
With Roadside Assistance, Advisors can
locate a nearby service provider to help with
a flat tire, a battery jump, or an empty
gas tank.
Security
If equipped, OnStar provides these services:
.With Stolen Vehicle Assistance, OnStar
Advisors can use GPS to pinpoint the
vehicle and help authorities quickly
recover it.
.With Remote Ignition Block, if equipped,
OnStar can block the vehicle from being
restarted.
.With Stolen Vehicle Slowdown,
if equipped, OnStar can work with law
enforcement to gradually slow the
vehicle down.
Theft Alarm Notification
If equipped, if the doors are locked and the
vehicle alarm sounds, a notification by text,
e-mail, or phone call will be sent. If the
vehicle is stolen, an OnStar Advisor can work
with authorities to recover the vehicle.
GMC Sierra/Sierra Denali 2500 HD/3500 HD Owner Manual (GMNA-
Localizing-U.S./Canada-16504257) - 2023 - CRC - 5/9/22
Index 421
H
Halogen Bulbs . . . . . . . . . . . . . . . . . . . . . . . . . . . 325
Hazard Warning Flashers . . . . . . . . . . . . . . . . .142
HD Radio Technology . . . . . . . . . . . . . . . . . . . . 156
Head Restraints . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Head-Up Display (HUD) . . . . . . . . . . . . . . . . . . . 132
HeadlampsAiming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 325
Automatic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Bulb Replacement . . . . . . . . . . . . . . . . . . . . . . 325
Daytime Running Lamps (DRL) . . . . . . . . . . 141
Flash-to-Pass . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Headlamps, Front Turn Signal,Sidemarker, and Parking Lamps . . . . . . 325
High-Beam On Light . . . . . . . . . . . . . . . . . . . . 127
High/Low Beam Changer . . . . . . . . . . . . . . . 141
Lamps On Reminder . . . . . . . . . . . . . . . . . . . 128
Heated Mirrors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Rear Seats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Steering Wheel . . . . . . . . . . . . . . . . . . . . . . . . 105
Ventilated Front Seats . . . . . . . . . . . . . . . . . . 56
Heater Engine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226
Heating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .196, 197
High-Beam On Light . . . . . . . . . . . . . . . . . . . . . . 127 Hill
Descent Control (HDC) . . . . . . . . . . . . . . . . . 242
Descent Control Light . . . . . . . . . . . . . . . . . . 123
Hill and Mountain Roads . . . . . . . . . . . . . . . . . 212
Hill Start Assist (HSA) . . . . . . . . . . . . . . . . . . . . 240
Hood . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 303
Horn . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
How to Wear Seat Belts Properly . . . . . . . . . 59
HVAC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .196, 197
I
If the System Needs Service . . . . . . . . . . . . . . 171
Ignition Positions . . . . . . . . . . . . . . . . . . . . 221, 223
Immobilizer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
Indicator Vehicle Ahead . . . . . . . . . . . . . . . . . . . . . . . . . 124
Indicators
Warning Lights and Gauges . . . . . . . . . . . . . 111
Infants and Young Children, Restraints . . . . .77
Information Publication Ordering . . . . . . . . . . . . . . . . . . . 404
Infotainment Using the System . . . . . . . . . . . . . . . . . . . . . . 152
Infotainment System . . . . . . . . . . . . . . . . . . . . 407
Inspection Multi-Point Vehicle . . . . . . . . . . . . . . . . . . . . 387
Instrument Cluster . . . . . . . . . . . . . . . . . . . . . . . . 111
Instrument Panel Overview . . . . . . . . . . . . . . . . .5 Interior Rearview Mirrors . . . . . . . . . . . . . . . . . 40
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . 2, 148
J
Jack
Auxiliary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
Jump
Starting - North America . . . . . . . . . . . . . . . 367
K
Keyless EntryRemote (RKE) System Operation . . . . . 12, 14
Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8, 11
L
Labeling, Tire Sidewall . . . . . . . . . . . . . . . . . . . 338
Lamps Auxiliary Roof Mounted Lamp . . . . . . . . . 144
Daytime Running (DRL) . . . . . . . . . . . . . . . . . 141
Dome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
Exterior Cargo . . . . . . . . . . . . . . . . . . . . . . . . . 144
Exterior Controls . . . . . . . . . . . . . . . . . . . . . . . 139
Exterior Lamps Off Reminder . . . . . . . . . . . 141
Exterior Lighting Battery Saver . . . . . . . . 147
Flash-to-Pass . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Fog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
High/Low Beam Changer . . . . . . . . . . . . . . . 141
License Plate . . . . . . . . . . . . . . . . . . . . . . . . . . . 327