2023 FORD SUPER DUTY towing

ROADSIDE ASSISTANCE
Vehicles Sold in the United States:Getting Roadside Assistance
If you have a vehicle concern, Ford MotorCompany offers a complimentary roadsideassistance program. This program isseparate from the New Vehicle LimitedWarranty.
The service is available:
•24 hours a day, seven days a week.
•For the coverage period supplied withyour vehicle.
Roadside Assistance covers:
•A flat tire change with a good spare(except vehicles supplied with a tireinflation kit).
•Battery jump start.
•Lock-out assistance (key replacementcost is the customer's responsibility).
•Fuel delivery — independent servicecontractors, if not prohibited by state,local or municipal law, shall deliver upto 2 gal (8 L) of gasoline or 5 gal (20 L)of diesel fuel to a disabled vehicle.Roadside assistance limits fuel deliveryservice to two no-charge occurrenceswithin a 12-month period.
•Winch out — available within 100 ft(30 m) of a paved or countymaintained road, no recoveries.
•Towing — independent servicecontractors, if not prohibited by state,local or municipal law, shall tow Fordeligible vehicles to an authorized dealerwithin 50 mi (80 km) of thedisablement location or to the nearestauthorized dealer. If a memberrequests a tow to an authorized dealerthat is more than 50 mi (80 km) fromthe disablement location, the membershall be responsible for any mileagecosts in excess of 50 mi (80 km).
•Roadside Assistance includes up to$200 for a towed trailer if the disabledeligible vehicle requires service at thenearest authorized dealer. If the towingvehicle is operational but the trailer isnot, then the trailer does not qualify forany roadside services.
Vehicles Sold in the United States:Using Roadside Assistance
Complete the roadside assistanceidentification card and place it in yourwallet for quick reference. This card is inthe Owner's Manual kit.
United States vehicle customers whorequire Roadside Assistance, call1-800-241-3673.
If you need to arrange roadside assistanceon your own, Ford Motor Companyreimburses a reasonable amount fortowing to the nearest dealership within50 mi (80 km). To obtain reimbursementinformation, United States vehiclecustomers call 1-800-241-3673.Customers need to submit their originalreceipts.
Vehicles Sold in Canada: GettingRoadside Assistance
If you have a vehicle concern, Ford MotorCompany of Canada, Limited offers acomplimentary roadside assistanceprogram. This program is eligible withinCanada or the continental United States.
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POST-CRASH ALERT SYSTEM
WHAT IS THE POST-CRASHALERT SYSTEM
The system helps draw attention to yourvehicle in the event of a serious impact.
HOW DOES THE POST-CRASHALERT SYSTEM WORK
The system is designed to turn the hazardflashers on, turn the courtesy lamps on,intermittently sound the horn and unlockall doors in the event of a serious impactthat deploys an airbag or the seatbeltpretensioners.
POST-CRASH ALERT SYSTEMLIMITATIONS
Depending on applicable laws in thecountry your vehicle was built for, the horndoes not sound in the event of a seriousimpact.
SWITCHING THE POST-CRASHALERT SYSTEM OFF
Press the hazard flasher switch, the unlockbutton on the remote control, the panicbutton on the remote control or cycle theignition to switch the system off.
Note:The alert turns off when the vehiclebattery runs out of charge.
AUTOMATIC CRASH SHUTOFF
WHAT IS AUTOMATIC CRASHSHUTOFF
The automatic crash shutoff is designedto stop the fuel going to the engine in theevent of a moderate or severe crash.
Note:Not every impact causes a shutoff.
AUTOMATIC CRASH SHUTOFFPRECAUTIONS
WARNING: If your vehicle has beeninvolved in a crash, have the fuel systemchecked. Failure to follow this instructioncould result in fire, personal injury ordeath.
RE-ENABLING YOUR VEHICLE
1.Switch the ignition off.
2.Attempt to start your vehicle.
3.Switch the ignition off.
4.Attempt to start your vehicle.
Note:If your vehicle does not start after thethird attempt, have your vehicle checked assoon as possible.
RECOVERY TOWING
ACCESSING THE FRONT TOWINGPOINT
WARNING: Using recovery hooksis dangerous and should only be done bya person familiar with proper vehiclerecovery safety practices. Improper useof recovery hooks may cause hook failureor separation from the vehicle and couldresult in serious injury or death.
WARNING: Slowly remove theslack from the recovery strap prior topulling. Failure to do so can introducesignificantly higher loads which cancause the recovery hooks to break off, orthe recovery strap to fail which can causeserious injury or death.
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WARNING: Never link two strapstogether with a clevis pin. These heavymetal objects could become projectilesif the strap breaks and can cause seriousinjury or death.
WARNING: Switch the ignition offbefore removing the recovery hook.Failure to do so could result in personalinjury.
WARNING: The recovery hook canbecome hot. Let the recovery hook cooldown before removing it. Failure to doso could result in personal injury.
Your vehicle has frame-mounted frontrecovery hooks.
Note:Do not apply a load to the recoveryhooks that is greater than the gross vehicleweight rating of your vehicle.
Before using recovery hooks:
•Make sure all attaching points aresecure and capable of withstandingthe applied load.
•Do not use chains, cables or tow strapswith metal hook ends.
•Only use recovery straps that have aminimum breaking strength two tothree times the gross vehicle weight ofthe stuck vehicle.
•Make sure the recovery strap is in goodcondition and free of visible cuts, tearsor damage.
•Use a damper device such as a tarp,heavy blanket or piece of carpet, andplace it over the recovery strap to helpabsorb the energy in the event thestrap breaks.
•Make sure the stuck vehicle is notloaded heavier than its gross vehicleweight rating specified on thecertification label.
•Align the tow vehicle and stuck vehiclein a straight line, within 10 degrees.
•Keep bystanders to the sides of thevehicle, at a distance of at least twicethe length of the recovery strap. Thishelps avoid injury from the hazard of arecovery hook or strap breaking, or avehicle lurching into their path.
TRANSPORTING THE VEHICLE
If you need to tow your vehicle, contact aprofessional towing service or yourroadside assistance service provider.
Your manufacturer produces a towingmanual for all authorized tow truckoperators. Have your tow truck operatorrefer to this manual for proper hook-upand towing procedures.
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We recommend the use of a wheel lift anddollies or flatbed equipment to tow yourvehicle. Vehicle damage could occur iftowed incorrectly, or by any other means.
Front-wheel and rear-wheel drive vehiclesmust have their designated drive wheelsoff the ground regardless of towingdirection. Use tow dollies to preventdamage to the transmission.
All-wheel or four-wheel drive vehiclesrequire that all wheels be off the groundusing a wheel lift and dollies or flatbedequipment. This prevents damage to thetransmission and drive system.
Note:You need to switch on the ignition tounlock the steering.
Note:Make sure you check the steeringcolumn before towing. It could lock if thebattery is dead.
FAIL-SAFE COOLING
WHAT IS FAIL-SAFE COOLING
Fail-safe cooling allows you to temporarilydrive your vehicle before any incrementalcomponent damage occurs due tooverheating.
The fail-safe distance depends on outsidetemperature, vehicle load and terrain.
HOW DOES FAIL-SAFE COOLINGWORK
If the engine reaches a presetover-temperature condition, the engineautomatically switches to alternatingcylinder operation. Each disabled cylinderacts as an air pump and cools the engine.
When this occurs, your vehicle stilloperates, however:
•Engine power is limited.
•The air conditioning system turns off.
Continued operation increases the enginetemperature, causing the engine tocompletely shut down. Your steering andbraking effort increases in this situation.
When the engine temperature cools, youcan re-start the engine.
Note:Have your vehicle checked as soonas possible to minimize engine damage.
DRIVING WHEN FAIL-SAFE MODEIS ACTIVATED
WARNING: Fail-safe mode is foruse during emergencies only. Operateyour vehicle in fail-safe mode only aslong as necessary to bring your vehicleto rest in a safe location and seekimmediate repairs. When in fail-safemode, your vehicle will have limitedpower, will not be able to maintainhigh-speed operation, and maycompletely shut down without warning,potentially losing engine power, powersteering assist, and power brake assist,which may increase the possibility of acrash resulting in serious injury.
WARNING: Do not remove thecoolant reservoir cap when the engine ison or the cooling system is hot. Wait 10minutes for the cooling system to cooldown. Cover the coolant reservoir capwith a thick cloth to prevent thepossibility of scalding and slowly removethe cap. Failure to follow this instructioncould result in personal injury.
Continued operation increases the enginetemperature, causing the engine tocompletely shut down. Your steering andbraking effort increases in this situation.
When the engine temperature cools, youcan re-start the engine. Have your vehiclechecked as soon as possible to minimizeengine damage.
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TOWING YOUR VEHICLE
PRECAUTIONS
Use the following guidelines when towingyour vehicle. Failure to follow thisinstruction could result in vehicle damagenot covered by the vehicle warranty.
Note:Make sure you properly secure yourvehicle to the tow vehicle.
Note:If you are unsure of the vehicle’sconfiguration, contact an authorized dealer.
RECREATIONALLY TOWING
YOUR VEHICLE - 4X4
WARNING: Do not disconnect thebattery when recreationally towing yourvehicle. This prevents the transfer casefrom shifting properly and could causethe vehicle to roll, even if thetransmission is in park (P).
WARNING: Placing the transfercase in its neutral position could causeyour vehicle to freely roll. Make sure youpress and hold the brake pedal and thevehicle is in a secure, safe position whenyou place the transfer case in its neutralposition.
Follow these guidelines if you have a needfor recreational towing. An example ofrecreational towing would be towing yourvehicle behind a motorhome. Theseguidelines are to make sure that you donot damage the transmission.
You can only tow your vehicle with allwheels on the ground by placing thetransfer case in its neutral position andengaging the recreational tow feature.Perform the following steps afterpositioning your vehicle behind the towvehicle and properly securing themtogether.
Note:Put your climate control system inrecirculated air mode to prevent exhaustfumes from entering your vehicle.
Note:Failure to put the transfer case in itsneutral position can damage vehiclecomponents.
Note: You can check the towing status atany time by opening the driver door orturning the ignition to the accessory or onposition.Neutral Tow Enabled LeaveTransmission in Neutral appears in theinstrument cluster display to confirm youcan recreationally tow your vehicle.
Note:If your vehicle has an anti-theftalarm, make sure you switch perimetersensing on when towing. See Setting theAlarm Security Level (page 104).
Switching Neutral Tow On
1.Place your vehicle in accessory modeby pressing the push button ignitionswitch once without pressing the brakepedal or by turning the ignition key tothe on position.
2.Press and hold the brake pedal.
3.Press the 2H button on the four-wheeldrive mode control.
4.Shift the transmission into neutral (N).
5.Using the instrument cluster controlson the steering wheel, select Settings.
6.Select Neutral Tow.
7.Press and hold the OK button until aconfirmation message appears in theinformation display.
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Note: If completed successfully, theinformation display shows Neutral TowEnabled Leave Transmission in Neutral.This indicates that your vehicle is safe totow with all wheels on the ground.
Note:If you do not see a confirmationmessage in the instrument cluster display,you must perform the procedure again fromthe beginning.
Note:You may hear noise as the transfercase shifts into its neutral position. This isnormal.
8.Release the brake pedal and leave thetransmission in neutral (N) and switchyour vehicle off by pressing the pushbutton ignition switch once withoutpressing the brake pedal or turning thekey as far toward the off position.
Note:Vehicles with keys do not turn to theoff position when the transmission is inneutral (N). You must leave the key in theignition when towing. Use the keyless entrykeypad or an extra set of keys to lock andunlock your vehicle.
Switching Neutral Tow Off
1.With your vehicle properly secured tothe tow vehicle, place your vehicle inaccessory mode by pressing the pushbutton ignition switch once withoutpressing the brake pedal or by turningthe ignition key to the on position.
2.Press and hold the brake pedal.
3.Shift the transmission to Park (P) andcontinue holding the brake pedal untilthe instrument cluster display shows2H and Neutral Tow Disabled.
4.Release the brake pedal.
Note:If completed successfully, theinstrument cluster displays 2H and NeutralTow Disabled.
Note:You must perform the switchingneutral tow on and switching neutral towoff procedures again from the beginning ifthe indicator light and message do notdisplay.
Note:You may hear a noise as the transfercase shifts out of its neutral position. Thisis normal.
5.Apply the parking brake, thendisconnect your vehicle from the towvehicle.
6.Release the parking brake, start theengine, and shift into drive (D) to makesure the transfer case is out of theneutral tow position.
7.If the transfer case does notsuccessfully shift out of its neutralposition, set the parking brake. Haveyour vehicle checked as soon aspossible.
Resolving the Shift Delayed PullForward Message
1.Press and hold the brake pedal.
2.Start your vehicle.
3.Shift into neutral (N).
4.With the vehicle running, shift into drive(D) and let the vehicle roll forward upto 3 ft (1 m).
Note:You may hear a noise as the transfercase shifts out of its neutral position. Thisis normal.
5.Make sure the instrument clusterdisplays Neutral Tow Disabled.
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RECREATIONALLY TOWING
YOUR VEHICLE - 4X2
You cannot recreational tow your vehiclewith all wheels on the ground becausevehicle or transmission damage couldoccur. You must recreational tow yourvehicle with all four wheels off the ground,such as when using a car-hauling trailer.Otherwise, you cannot recreational towyour vehicle.
EMERGENCY TOWING
If your vehicle becomes inoperable withoutaccess to wheel dollies or a vehicletransport trailer, it can be flat-towed withall wheels on the ground, regardless of thepowertrain and transmission configuration,under the following conditions:
•Your vehicle is facing forward fortowing in a forward direction.
•The transmission is in neutral (N).
•Maximum speed is 35 mph (56 km/h).
•Maximum distance is 50 mi (80 km).
TOWING YOUR VEHICLE – TROUBLESHOOTING
TOWING YOUR VEHICLE – INFORMATION MESSAGES
DetailsMessage
The transfer case is in the neutral position and your vehicle is safeto tow with all four wheels on the ground.Neutral TowEnabled LeaveTransmission inNeutral
There is a transfer case gear tooth blockage present. With yourvehicle on, shift the transmission into drive (D) and let the vehicleroll forward, up to 3 ft (1 m).
Shift Delayed PullForward
The transfer case is not in the neutral position and your vehicle isnot safe to tow with all four wheels on the ground.Neutral TowDisabled
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When driving with the full-size dissimilarspare wheel and tire assembly additionalcaution should be given to:
•Towing a trailer.
•Driving vehicles equipped with acamper body.
•Driving vehicles with a load on thecargo rack.
Drive cautiously when using a full-sizedissimilar spare wheel and tire assemblyand seek service as soon as possible.
Location of the Spare Tire andTools
See the following table for their locations:
LocationItem
Under the vehicle, just forward of the rearbumper.Spare tire - pick-up trucks only
Fastened to the floor pan behind the rear-most seat on the passenger side.Jack
Regular Cab: Fastened to floor behind thedriver seat.Jack handle, lug wrench, lug wrench exten-sion - only provided on dual rear wheelvehicles.Super Cab and Crew Cab: Fastened to thefloor under the rear seat on the driver's side.
Tire Change Procedure
WARNING: The jack supplied withthis vehicle is only intended for changinga flat tire in an emergency. Do notattempt to do any other work on yourvehicle when it is supported by the jack,as your vehicle could slip off the jack.Failure to follow this instruction couldresult in personal injury or death.
WARNING: To help prevent yourvehicle from moving when changing awheel, shift the transmission into park(P), set the parking brake and use anappropriate block or wheel chock tosecure the wheel diagonally opposite tothe wheel being changed. For example,when changing the front left wheel,place an appropriate block or wheelchock on the right rear wheel.
WARNING: Only use the jackprovided as original equipment with yourvehicle.
WARNING: Failure to follow theseguidelines could result in an increasedrisk of loss of vehicle control, injury ordeath.
WARNING: Never place anythingbetween the vehicle jack and yourvehicle.
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