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UTILIZING THE
MEDIATION/ARBITRATION
PROGRAM (CANADA ONLY)
For vehicles delivered to authorizedCanadian dealers. In those cases whereyou continue to feel that the efforts by Fordof Canada and the authorized dealer toresolve a factory-related vehicle serviceconcern have been unsatisfactory, Ford ofCanada participates in an impartial thirdparty mediation/arbitration programadministered by the Canadian MotorVehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straight forwardand relatively speedy alternative to resolvea disagreement when all other efforts toproduce a settlement have failed. Thisprocedure is without cost to you and isdesigned to eliminate the need for lengthyand expensive legal proceedings.
In the CAMVAP program, impartialthird-party arbitrators conduct hearings atmutually convenient times and places inan informal environment. These impartialarbitrators review the positions of theparties, make decisions and, whenappropriate, render awards to resolvedisputes. CAMVAP decisions are fast, fair,and final as the arbitrator’s award isbinding on both you and Ford of Canada.
CAMVAP services are available in allCanadian territories and provinces. Formore information, without charge orobligation, call your CAMVAP ProvincialAdministrator directly at 1-800-207-0685or visit www.camvap.ca.
GETTING ASSISTANCE
OUTSIDE THE U.S. AND
CANADA
Before exporting your vehicle to a foreigncountry, contact the appropriate foreignembassy or consulate. These officials caninform you of local vehicle registrationregulations and where to find unleadedfuel or petrol/gas engines or the propersulfur fuel for diesel engines.
If you cannot find the proper fuelrecommended for your vehicle, contactour Customer Relationship Center.
The use of improper fuels in your vehiclewithout proper conversion may damagethe effectiveness of your emission controlsystem and may cause engine knocking orserious engine damage. Ford MotorCompany or Ford of Canada is notresponsible for any damage caused by useof improper fuel. Using improper fuels mayalso result in difficulty importing yourvehicle back into the United States.
If your vehicle must be serviced while youare traveling or living in Asia-Pacific Region,Sub-Saharan Africa, U.S. Virgin Islandsand/or Puerto Rico, Central America, theCaribbean, and Israel and the Middle East,contact the nearest authorized dealer. Ifthe authorized dealer cannot help you,contact the corresponding Ford CustomerAssistance Center:
FORD MOTOR COMPANY
Customer Relationship Centers in:
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E-mailFaxPhoneCustomer Relation-ship Center
[email protected]/AN/AAsia Pacific
[email protected]/A+1-800-841-3673Caribbean andCentral America
[email protected] 4 3327 266
Ford
Middle East
80004443673
Lincoln80004441067
UAE80004441066
Saudi Arabia8008443673
Mobily and Zain cellphone users in Saudi800850078
Kuwait22280384
[email protected]/AN/ANorth Africa
[email protected]/A+1-800-841-3673Puerto Rico and U.S.Virgin Islands
[email protected]/AN/ASub-Saharan Africa
[email protected] [email protected]/A+82-02-1600-6003South Korea
If you buy your vehicle in North Americaand then relocate to any of the abovelocations, register your vehicleidentification number (VIN) and newaddress with Ford Global Trade Servicesby emailing, [email protected].
If you are in another foreign country,contact the nearest authorized dealer. Inthe event your inquiry is unresolved,communicate your concern with thedealership’s Sales Manager, ServiceManager or Customer Relations Manager.If you require additional assistance orclarification, please contact the respectiveCustomer Relationship Center aspreviously listed.
Customers in the U.S. should call1-800-392-3673.
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ORDERING ADDITIONAL
OWNER'S LITERATURE
To order the publications in this portfolio,contact Helm, LLC at:
HELM, LLC47911 Halyard Drive, Suite 200Plymouth, Michigan 48170Attention: Customer Service
Or to order a free publication catalog, calltoll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST
Helm, LLC can also be reached by theirwebsite:
www.helminc.com
(Items in this catalog may be purchasedby credit card, check or money order.)
Obtaining a French Owner’sManual
French Owner’s Manual can be obtainedfrom your authorized dealer or bycontacting Helm, LLC using the contactinformation listed previously in this section.
REPORTING SAFETY DEFECTS
(U.S. ONLY)
If you believe that your vehicle hasa defect which could cause acrash or could cause injury ordeath, you should immediatelyinform the National HighwayTraffic Safety Administration(NHTSA) in addition to notifyingFord Motor Company.
If NHTSA receives similarcomplaints, it may open aninvestigation, and if it finds that asafety defect exists in a group ofvehicles, it may order a recall andremedy campaign. However,NHTSA cannot become involvedin individual problems betweenyou, your dealer, or Ford MotorCompany.
To contact NHTSA, you may callthe Vehicle Safety Hotlinetoll-free at 1-888-327-4236 (TTY:1-800-424-9153); go towww.safercar.gov; or write to:
Administrator
1200 New Jersey Avenue,Southeast
Washington, D.C. 20590
You can also obtain otherinformation about motor vehiclesafety from www.safercar.gov.
REPORTING SAFETY DEFECTS
(CANADA ONLY)
If you believe that your vehicle has a defectwhich could cause a crash or could causeinjury or death, you should immediatelyinform Transport Canada and Ford ofCanada.
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Transport Canada Contact Information
http://tc.canada.ca/recallsWebsite(English)
http://tc.canada.ca/rappelsWebsite(French)
1-800-333-0510Phone
Ford of Canada Contact Information
www.ford.caWebsite
1-800-565-3673Phone
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FUSE BOX LOCATIONS
Left-Hand Drive
Pre-fuse box.A
Engine compartment fuse box.B
Passenger compartment fusebox.C
High current fuse box.D
Note: The passenger compartment fusebox is on the right-hand side for right-handdrive vehicles.
Pre-fuse Box
Your vehicle has a pre-fuse box in theengine compartment attached to thepositive battery post. This box containsseveral high current fuses. If replacementof these high current fuses is required, seean authorized dealer.
Engine Compartment Fuse Box
WARNING: Always disconnect thebattery before servicing high currentfuses.
WARNING: To reduce risk ofelectrical shock, always replace thecover to the power distribution boxbefore reconnecting the battery orrefilling fluid reservoirs.
The engine compartment fuse box hashigh-current fuses that protect yourvehicle's main electrical systems fromoverloads.
When you disconnect and reconnect thebattery, you need to reset some features.See Changing the 12V Battery (page 275).
Lift the release lever at the rear of the coverto remove it.
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High Current Fuse Box
Your vehicle has a pre-fuse box in theengine compartment below the enginecompartment fuse box. This box containsseveral high current fuses. If replacementof these high current fuses is required, seean authorized dealer.
Passenger Compartment Fuse Box
The fuse box is behind the access cover onthe outermost side of the steering column.
FUSE SPECIFICATION CHART
Engine Compartment Fuse Box
WARNING: Always disconnect thebattery before servicing high currentfuses.
WARNING: To reduce risk ofelectrical shock, always replace thecover to the power distribution boxbefore reconnecting the battery orrefilling fluid reservoirs.
The engine compartment fuse box hashigh-current fuses that protect thevehicle's main electrical systems fromoverloads. When you disconnect andreconnect the battery, you need to resetsome features. See Changing the 12VBattery (page 275). Lift the release leversat the rear of the cover to remove it.
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Protected ComponentRatingItem
Not used.-1
Starter motor solenoid relay.-2
Rain sensor.5 A23
Blower motor relay.-4
Auxiliary power point 3 - console rear.20 A15
Trailer park lamp relay.-6
Powertrain control module.20 A27
Canister vent solenoid.20 A28Fuel vapor shutoff valve.Canister purge valve.Variable cam timing valve 1 and 2.
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Protected ComponentRatingItem
Heated oxygen sensors.
Powertrain control module relay.-9
Auxiliary power point 1 - instrument panel.20 A110
Ignition coils.15 A311
A/C control drive.15 A312Transaxle warmer.Auxiliary water pump.Aspirator valve control.Fan clutch.Oil pump.Turbo bypass.
Not used.-13
Not used.-14
Run/start relay.-15
Auxiliary power point 2 - instrument panel.20 A116
Auxiliary power point - rear cargo area.20 A117
Not used.-18
Electric power assist steering.10 A219
Not used.-20
Transmission run/start relay.5 A221
A/C compressor.10 A222
Voltage quality module.5 A223
Not used.-24
Anti-lock brake system.10 A325
Not used (spare).10 A326
Not used.-27
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