
The USB port allows you to plug in mediaplaying devices, memory sticks and chargedevices.
Note:Not all USB ports in your vehicle havedata transfer capabilities. See AuxiliaryPower Points (page 138).
USING VOICE RECOGNITION -
VEHICLES WITHOUT: SYNC
Voice Pass Through
This system allows you to use the voicerecognition features of your phone.
Press the voice control buttonon the steering wheel.
Note:This only works when connected viaBluetooth. See Connecting a Bluetooth®Device (page 348).
Note:When using voice pass through usethe language set on the device.
MEDIA HUB (IF EQUIPPED)
WARNING: Driving while distractedcan result in loss of vehicle control, crashand injury. We strongly recommend thatyou use extreme caution when using anydevice that may take your focus off theroad. Your primary responsibility is thesafe operation of your vehicle. Werecommend against the use of anyhand-held device while driving andencourage the use of voice-operatedsystems when possible. Make sure youare aware of all applicable local lawsthat may affect the use of electronicdevices while driving.
The media hub may be on the instrumentpanel or center console.
The media hub may contain one or moreof the following inputs:
See USB Port (page 354).
See Audio Input Jack (page 353).
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GENERAL INFORMATION
SYNC is an in-vehicle communicationssystem that works with your Bluetoothenabled cellular phone and portable mediaplayer. This allows you to:
•Make and receive calls.
•Access and play music from yourportable music player.
•Use 911 Assist or Emergency Assistanceand applications via SYNC AppLink.*
•Access phonebook contacts and musicusing voice commands.
•Stream music from your connectedphone.
•Text message.
•Use the advanced voice recognitionsystem.
•Charge your USB device (if your devicesupports this).*These features are not available in allmarkets and may require activation.Available AppLink enabled apps vary bymarket.
Make sure that you review your device'smanual before using it with SYNC.
Support
SYNC support is available at your regionalFord website. See SYNC™Troubleshooting (page 362).
SYNC Owner Account
Why do I need a SYNC owner account?
•Essential for keeping up with the latestsoftware downloads available forSYNC.
•Access to customer support for anyquestions you may have.
Driving Restrictions
For your safety, certain features arespeed-dependent and restricted when yourvehicle is traveling over 3 mph (5 km/h).
Safety Information
WARNING: Driving while distractedcan result in loss of vehicle control, crashand injury. We strongly recommend thatyou use extreme caution when using anydevice that may take your focus off theroad. Your primary responsibility is thesafe operation of your vehicle. Werecommend against the use of anyhand-held device while driving andencourage the use of voice-operatedsystems when possible. Make sure youare aware of all applicable local lawsthat may affect the use of electronicdevices while driving.
When using SYNC:
•Do not operate playing devices if thepower cords or cables are broken, splitor damaged. Place cords and cablesout of the way, so they do not interferewith the operation of pedals, seats,compartments or safe driving abilities.
•Do not leave playing devices in yourvehicle during extreme conditions as itcould cause them damage. See yourdevice's manual for further information.
•Do not attempt to service or repair thesystem. See an authorized dealer.
Privacy Information
When a cellular phone is connected toSYNC, the system creates a profile withinyour vehicle that is linked to that cellularphone. This profile is created in order tooffer you more cellular features and tooperate more efficiently. Among otherthings, this profile may contain data aboutyour cellular phone book, text messages
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Data is sent to Ford in the United Statesthrough the connected device. Theinformation is encrypted and includes, forexample, the vehicle identification numberof your vehicle, the SYNC module serialnumber, odometer, enabled apps, usagestatistics and debugging information.Updates may take place.
Note:You must enable mobile apps foreach connected device the first time youselect a mobile app using the system.
Note:Standard data rates apply. Ford isnot responsible for any additional chargesyou may receive from your service provider,when your vehicle sends or receives datathrough the connected device. This includesany additional charges incurred due todriving in areas when roaming out of a homenetwork.
USING SYNC™ WITH YOUR
MEDIA PLAYER
SYNC supports digital media sourcesincluding: iPod,Bluetooth® devices, andmost USB drives. SYNC also supportsaudio formats, such as MP3, WMA, WAVand ACC.
Media Sources
The AUX or MEDIA button allows you toview and select available media sources.
Press the AUX or MEDIA button to viewyour sources. Use the directional arrowsand OK button to select your source. Youcan also use the steering wheel audiocontrols.
Audio Voice Commands
Press the voice button. You cando things like play a specific songor album, or tune to a radiostation. When prompted, say a command.See the following table for examplecommands. Not all commands may beavailable on your vehicle.
Command
___ List of Commands
Help
Pause
Play
AM ___
FM ___
CD Player
Sirius Channel ___
USB
Bluetooth Audio
__ is a dynamic listing, meaning that itcould be the name of anything, such as anartist, station, or media source.
SYNC™ TROUBLESHOOTING
Your SYNC system is easy to use. However,should questions arise, see the tablesbelow.
Use your local Ford website at any time tocheck your phone's compatibility, registeryour account and set preferences as wellas access a customer representative viaan online chat (during certain hours).
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Phone Issues
Possible Solution(s)Possible Cause(s)Issue
Go to the website to reviewyour phone's compatibility.This is a phone-dependentfeature.
Text messaging is notworking on SYNC.Try turning off the device,resetting the device orremoving the device'sbattery, then trying again.
This may be a possiblephone malfunction.
Press the Phone button toreturn to the Phone menu.You are on the Select aCharacter screen.
I cannot return to the Phonemenu when selecting acontact.
USB and Media Issues
Possible Solution(s)Possible Cause(s)Issue
Try turning off the device,resetting the device,removing the device'sbattery, then trying again.
This may be a possibledevice malfunction.I am having troubleconnecting my device.
Make sure you are using themanufacturer's cable.
Make sure you insert theUSB cable correctly into thedevice and the USB port.
Make sure that the devicedoes not have an auto-install program or activesecurity settings.
Make sure you are notleaving the device in yourvehicle during very hot orcold temperatures.
This is a device limitation.SYNC does not recognizemy device when I turn on thecar.
Review the device compatib-ility chart on the SYNCwebsite to confirm yourphone supports theBluetooth® audiostreaming function.
This is a phone-dependentfeature.Bluetooth® audio does notstream.
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USB and Media Issues
Possible Solution(s)Possible Cause(s)Issue
Make sure you correctlyconnect the device to SYNC,and that you have pressedplay on your device.
The device is not connected.
Make sure that all songdetails are populated.
Your music files may notcontain the correct artist,song title, album or genreinformation.
SYNC does not recognizemusic that is on my device.The file may be corrupted.
Some devices require you tochange the USB settingsfrom mass storage to MTPclass.
The song may have copy-right protection, which doesnot allow it to play.
Switch radio bands andreturn to Sirius or switch thefeature off. You can thenchange the Sirius stationusing the directionalbuttons.
Sirius Replay is active.I cannot change the Siriusstation.
Voice Command Issues
Possible Solution(s)Possible Cause(s)Issue
Review the phone voicecommands and the mediavoice commands at thebeginning of their respectivesections.
You may be using the wrongvoice commands.
SYNC does not understandwhat I am saying.After pressing the voice icon,wait until after the tonesounds and Listeningappears before saying acommand. Any commandspoken before this does notregister with the system.
You may be speaking toosoon or at the wrong time.
Review the media voicecommands at the beginningof the media section.
You may be using the wrongvoice commands.SYNC does not understandthe name of a song or artist.
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Voice Command Issues
Possible Solution(s)Possible Cause(s)Issue
The system works better ifyou list full names, such as"Joe Wilson" rather than"Joe".
The system may not bereading the name the sameway you are saying it.
Do not use special charac-ters, such as 123 or ICE, asthe system does not recog-nize them.
Contacts in your phonebookmay be very short andsimilar, or they may containspecial characters.
If a contact is in CAPS, youhave to spell it. JAKErequires you to say "Call J-A-K-E".
Your phonebook contactsmay be in CAPS.
AppLink Issues
Possible Solution(s)Possible Cause(s)Issue
Ensure you have a compat-ible smartphone; an Androidwith OS 2.3 or higher or aniPhone 3GS or newer withiOS 5.0 or higher. Addition-ally, ensure your phone isAn AppLink capable phoneis not connected to SYNC.
AppLink Mobile Applica-tions: When I select "FindNew Apps," SYNC does notfind any applications.
paired and connected toSYNC in order to findAppLink-capable apps onyour device. iPhone usersmust also connect toSYNC's USB port with anApple USB cable.
Ensure you have down-loaded and installed thelatest version of the appfrom your phone's app store.Ensure the app is running onyour phone. Some apps
AppLink-enabled apps arenot installed and running onyour mobile device.
My phone is connected, butI still cannot find any apps.
require you to register or
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AppLink Issues
Possible Solution(s)Possible Cause(s)Issue
Reset the Bluetooth® onyour phone by turning it offand then turningBluetooth® back on. If youare in your vehicle, SYNCshould be able to automatic-ally re-connect to yourphone if you press thePhone button.
There is a Bluetooth® bugon some older versions ofthe Android operatingsystem that may cause appsthat were found on yourprevious vehicle drive to notbe found again if you havenot turned off Bluetooth®.
My Android phone isconnected, my app(s) arerunning, I restarted them,but I still cannot find anyapps.
Unplug the USB cable fromthe phone, wait a moment,and plug the USB cableback in to the phone. After afew seconds, the app shouldappear in SYNC's MobileApps Menu. If not, "ForceClose" the application andrestart it.
The USB connection toSYNC may need to be reset.
My iPhone phone isconnected, my app isrunning, I restarted the appbut I still cannot find it onSYNC.
Try increasing theBluetooth® volume of thedevice by using the device'svolume control buttonswhich are most often foundon the side of the device.
The Bluetooth® volume onthe phone may be low.
I have an Android phone. Ifound and started my mediaapp on SYNC, but there is nosound or the sound is verylow.
Force close or uninstall theapps you do not want SYNCto find. If the app has a "FordSYNC" setting, disable thatsetting in the app's settingsmenu on the phone.
Some Android devices havea limited number ofBluetooth® links apps canuse to connect. If you havemore AppLink apps on yourphone than the number ofavailable Bluetooth® links,you will not see all of yourapps listed in SYNC's mobileapps menu.
I can only see some of theAppLink apps running on myphone listed in SYNC'sMobile Apps Menu.
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Automatic crash notificationsystem off.
Cell phone network signalstrength.
Vehicle data sharing on.
Vehicle location sharing on.
Vehicle data and vehicle locationsharing on.
Wireless charger active.
Feature Bar
Select to use the radio, a USB, amedia player or a Bluetooth®device. See Entertainment(page 380).
Select to adjust climate settingsSee Climate (page 382).
Select to make calls and accessthe phonebook on your cellphone. See Phone (page 385).
Select to use the navigationsystem. See Navigation (page387).
Select to search for and usecompatible apps on your iOS orAndroid device. See Apps (page392).
Select to adjust system settings.See Entertainment (page 380).
Cleaning the Touchscreen
See Cleaning the Interior (page 287).
Updating the System
Updating the System Using a USB Drive
Downloading an Update
1.Go to the SYNC update page on thelocal Ford website.
2.Download the update.
Note:The website notifies you if an updateis available.
3.Insert a USB drive into your computer.
Note:The USB drive needs to be empty andmeet the minimum requirements detailedon the website.
4.Follow the instructions provided todownload the update to the USB drive.
Installing an Update
Note:You can use the system when aninstallation is in progress.
1.Disconnect all other USB devices fromthe USB ports.
2.Connect the USB drive with the updateto a USB port.
Note:Installation starts automaticallywithin 10 minutes.
Updating the System Using a Wi-FiNetwork Connection
Connecting to a Wi-Fi Network
Select the settings option on thefeature bar.
1.Select Automatic Updates.
2.Select System Wi-Fi.
3.Switch System Wi-Fi on.
4.Select Available Wi-Fi Networks.
5.Select an available Wi-Fi network.
Note:Enter the network password toconnect to a secure network.
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