2023 FORD MUSTANG phone

E-mailFaxPhoneCustomer Relation-ship Center
[email protected]/AN/AAsia Pacific
[email protected]/A+1-800-841-3673Caribbean andCentral America
[email protected] 4 3327 266
Ford
Middle East
80004443673
Lincoln80004441067
UAE80004441066
Saudi Arabia8008443673
Mobily and Zain cellphone users in Saudi800850078
Kuwait22280384
[email protected]/AN/ANorth Africa
[email protected]/A+1-800-841-3673Puerto Rico and U.S.Virgin Islands
[email protected]/AN/ASub-Saharan Africa
[email protected] [email protected]/A+82-02-1600-6003South Korea
If you buy your vehicle in North Americaand then relocate to any of the abovelocations, register your vehicleidentification number (VIN) and newaddress with Ford Global Trade Servicesby emailing, [email protected].
If you are in another foreign country,contact the nearest authorized dealer. Inthe event your inquiry is unresolved,communicate your concern with thedealership’s Sales Manager, ServiceManager or Customer Relations Manager.If you require additional assistance orclarification, please contact the respectiveCustomer Relationship Center aspreviously listed.
Customers in the U.S. should call1-800-392-3673.
243
2023 Mustang (CZG) Canada/United States of America, Vehicles Built From: 14-11-2022, enUSA, Edition date: 202209, First-PrintingCustomer Assistance

Transport Canada Contact Information
http://tc.canada.ca/recallsWebsite(English)
http://tc.canada.ca/rappelsWebsite(French)
1-800-333-0510Phone
Ford of Canada Contact Information
www.ford.caWebsite
1-800-565-3673Phone
245
2023 Mustang (CZG) Canada/United States of America, Vehicles Built From: 14-11-2022, enUSA, Edition date: 202209, First-PrintingCustomer Assistance

Possible Cause and ResolutionSymptom
I cannot see the Wi-Fihotspot name when I searchfor Wi-Fi networks on mycell phone or other device.
–System limitation.
•Make sure Wi-Fi hotspot visibility is on.
•The system does not provide a Wi-Fi hotspot atthis time.
–Weak network signal.
•Move your vehicle closer to the Wi-Fi hotspot or toa place where the network signal is not obstructed.
–Wi-Fi hotspot in high demand or has a slow Internetconnection.
•Use a more reliable Wi-Fi hotspot.
Software downloads taketoo long.
–No software update available.
–Wi-Fi network requires a subscription or acceptanceof terms and conditions.
•Test the connection using another device. If thenetwork requires a subscription or acceptance ofterms and conditions, contact the network serviceprovider.
The system seems toconnect to a Wi-Fi networkand the signal strength isexcellent but the softwaredoes not update.
371
2023 Mustang (CZG) Canada/United States of America, Vehicles Built From: 14-11-2022, enUSA, Edition date: 202209, First-PrintingConnected Vehicle

Note:Depending on your vehicle optionpackage, the controls may look differentfrom what you see here.
Note:Some features, such as satelliteradio, may not be available in your location.Check with an authorized dealer.
Accessing the Apps Menu
Press and release the button toaccess the apps menu. Followthe on-screen prompts to makeyour selection.
Accessing the Clock Settings
Press and release the button toaccess the clock setting.
Use the center arrow controls tochange the hours and minutes.
Accessing the Media Source Menu
Press and release to open themedia source menu.
You can press this multiple times tochange to a SYNC-Media device or scrollthrough the media sources using the arrowbuttons. Press OK to select a source.
Accessing the Phone Features
Press and release the button toaccess the phone features of theSYNC system.
Accessing the Settings Menu
Press and release the button toaccess the settings menu.Follow the on-screen promptsto make your selection.
Accessing the Sound Settings
Press and release the button toaccess settings for Treble,Midrange, Bass, Fade andBalance.
Adjusting the Volume
Turn to adjust the volume.
Changing Radio Stations
In radio mode, turn to search through theradio frequency band.
374
2023 Mustang (CZG) Canada/United States of America, Vehicles Built From: 14-11-2022, enUSA, Edition date: 202209, First-PrintingAudio SystemE249410 E265036 E265035 E142607 E265373 E265696

In satellite radio mode, turn to find theprevious or next available satellite radiostation.
Listening to the Radio
Press and release to listen to theradio or change radio stations.
Muting the Audio
Press and release the button tomute the playing audio.
Playing or Pausing Media
Press and release the button toeither play or pause the audio.
Switching the Audio Unit On andOff
Press and release the button.
Switching the Display On and Off
Press and release the button.
Using the Display Control
Use the up and down arrow buttons toselect the various settings. When you makeyour selection, press the left and rightarrow buttons to change the settings.
Press and release to confirm aselection.
Using the Number Block
In radio mode, store and recall your favoriteradio stations. To store a favorite stationpress and hold until the sound returns. Inphone mode, enter a phone number.
Using Seek, Fast Forward andReverse
In radio mode, select a frequency band andpress and release either button. Thesystem stops at the first station it finds inthat direction.
In satellite radio mode, press and releaseto select the next or previous satellite radiostation. If you select a specific category(such as jazz, rock or news), press to findthe next or previous station in the categoryyou select.
AUDIO UNIT - VEHICLES WITH:
8 INCH CENTER DISPLAY
SCREEN
WARNING: Driving while distractedcan result in loss of vehicle control, crashand injury. We strongly recommend thatyou use extreme caution when using anydevice that may take your focus off theroad. Your primary responsibility is thesafe operation of your vehicle. Werecommend against the use of anyhand-held device while driving andencourage the use of voice-operatedsystems when possible. Make sure youare aware of all applicable local lawsthat may affect the use of electronicdevices while driving.
375
2023 Mustang (CZG) Canada/United States of America, Vehicles Built From: 14-11-2022, enUSA, Edition date: 202209, First-PrintingAudio SystemE265033 E272035 E265041 E265045 E265044 E287199

GENERAL INFORMATION
SYNC is an in-vehicle communicationssystem that works with your Bluetoothenabled cellular phone and portable mediaplayer. This allows you to:
•Make and receive calls.
•Access and play music from yourportable music player.
•Use 911 Assist or Emergency Assistanceand applications via SYNC AppLink.*
•Access phonebook contacts and musicusing voice commands.
•Stream music from your connectedphone.
•Text message.
•Use the advanced voice recognitionsystem.
•Charge your USB device (if your devicesupports this).*These features are not available in allmarkets and may require activation.Available AppLink enabled apps vary bymarket.
Make sure that you review your device'smanual before using it with SYNC.
Support
SYNC support is available at your regionalFord website. See SYNC™Troubleshooting (page 391).
SYNC Owner Account
Why do I need a SYNC owner account?
•Essential for keeping up with the latestsoftware downloads available forSYNC.
•Access to customer support for anyquestions you may have.
Driving Restrictions
For your safety, certain features arespeed-dependent and restricted when yourvehicle is traveling over 3 mph (5 km/h).
Safety Information
WARNING: Driving while distractedcan result in loss of vehicle control, crashand injury. We strongly recommend thatyou use extreme caution when using anydevice that may take your focus off theroad. Your primary responsibility is thesafe operation of your vehicle. Werecommend against the use of anyhand-held device while driving andencourage the use of voice-operatedsystems when possible. Make sure youare aware of all applicable local lawsthat may affect the use of electronicdevices while driving.
When using SYNC:
•Do not operate playing devices if thepower cords or cables are broken, splitor damaged. Place cords and cablesout of the way, so they do not interferewith the operation of pedals, seats,compartments or safe driving abilities.
•Do not leave playing devices in yourvehicle during extreme conditions as itcould cause them damage. See yourdevice's manual for further information.
•Do not attempt to service or repair thesystem. See an authorized dealer.
Privacy Information
When a cellular phone is connected toSYNC, the system creates a profile withinyour vehicle that is linked to that cellularphone. This profile is created in order tooffer you more cellular features and tooperate more efficiently. Among otherthings, this profile may contain data aboutyour cellular phone book, text messages
383
2023 Mustang (CZG) Canada/United States of America, Vehicles Built From: 14-11-2022, enUSA, Edition date: 202209, First-PrintingSYNC™ (If Equipped)

(read and unread), and call history,including history of calls when your cellularphone was not connected to the system.In addition, if you connect a media device,the system creates and retains an index ofsupported media content. The system alsorecords a short development log ofapproximately 10 minutes of all recentsystem activity. The log profile and othersystem data may be used to improve thesystem and help diagnose any problemsthat may occur.
The cellular profile, media device index,and development log will remain in thevehicle unless you delete them and aregenerally accessible only in the vehiclewhen you connect the cellular phone ormedia player. If you no longer plan to usethe system or the vehicle, we recommendyou perform a Master Reset to erase allstored information.
No one can access system data withoutspecial equipment and access to thevehicle's SYNC module. Ford MotorCompany and Ford of Canada will notaccess the system data for any purposeother than as described absent consent, a
court order, or where required by lawenforcement, other governmentauthorities, or other third parties actingwith lawful authority. Other parties mayseek to access the informationindependently of Ford Motor Company andFord of Canada. For further privacyinformation, see the section on 911 Assist.See SYNC™ Applications and Services(page 387).
USING VOICE RECOGNITION
This system helps you control manyfeatures using voice commands. Thisallows you to keep your hands on thewheel and focus on what is around you.
Initiating a Voice Session
Press the voice button. A list ofavailable voice commandsappear in the display.
Global Voice Commands
These voice commands are alwaysavailable. You can say them at any time.
Global Voice Commands
Gives you available commands you can useon the current screen.Help
Gives you a list of possible voicecommands.List of Commands
This command ends the voice session. Youcan also cancel a session by pressing seekup, seek down, or holding the voice buttonfor two or more seconds.
Cancel
384
2023 Mustang (CZG) Canada/United States of America, Vehicles Built From: 14-11-2022, enUSA, Edition date: 202209, First-PrintingSYNC™ (If Equipped)E142599

Helpful Hints
•Make sure the interior of your vehicle isas quiet as possible. Wind noise fromopen windows and road vibrations mayprevent the system from correctlyrecognizing spoken commands.
•Before giving a voice command, waitfor the system announcement to finish,followed by a single tone. Anycommand spoken before this does notregister with the system.
•Speak naturally, without long pausesbetween words.
•You can interrupt the system at anytime while it is speaking by pressing thevoice button. You can cancel a voicesession by pressing and holding thevoice button.
System Interaction and Feedback
The system provides feedback throughaudible tones, prompts, questions andspoken confirmations depending on thesituation and the chosen level ofinteraction. You can customize the voicerecognition system to provide more or lessinstruction and feedback.
The default setting is to a higher level ofinteraction in order to help you learn to usethe system. You can change these settingsat any time.
Adjusting the Interaction Level
Press the voice button. Whenprompted, say:
Action and DescriptionVoice Command
Provides more detailed interaction andguidance. (Recommended for first timeusers.)
Interaction Mode Standard
Provides less audible interaction and guid-ance.Interaction Mode Advanced
Phone Confirmation
Using phone confirmations; the systemasks you to verify before placing any calls.
To adjust this setting press the voice button, when prompted say:
Action and DescriptionVoice Command
When enabled, this feature prompts you toconfirm any voice initiated call commandprior to placing the call.
Phone Confirmation Off
The system makes a best guess; occasion-ally, the system asks you to confirmsettings.
Phone Confirmation On
385
2023 Mustang (CZG) Canada/United States of America, Vehicles Built From: 14-11-2022, enUSA, Edition date: 202209, First-PrintingSYNC™ (If Equipped)E142599