2023 FORD MUSTANG MACH E tow

ROADSIDE ASSISTANCE
Vehicles Sold in the United States:Getting Roadside Assistance
If you have a vehicle concern, Ford MotorCompany offers a complimentary roadsideassistance program. This program isseparate from the New Vehicle LimitedWarranty.
The service is available:
•24 hours a day, seven days a week.
•For the coverage period supplied withyour vehicle.
Roadside Assistance covers:
•A flat tire change with a good spare —except for vehicles supplied with a tireinflation kit.
•12 V battery jump start.
•Lock-out assistance (key replacementcost is the customer's responsibility).
•In the event your vehicle's high-voltagebattery does not have enough powerto move, you can choose where youwould like your vehicle towed (withina 35 mi (56 km) radius):
•EV Certified Ford or Lincoln Dealer.
•Nearest public charger.
•Your home residence.
•Winch out — available within 100 ft(30 m) of a paved or countymaintained road, no recoveries.
•Towing — independent servicecontractors, if not prohibited by state,local or municipal law, shall tow Fordeligible vehicles to an authorized dealerwithin 35 mi (56 km) of thedisablement location or to the nearestauthorized dealer. If a memberrequests a tow to an authorized dealerthat is more than 35 mi (56 km) fromthe disablement location, the membershall be responsible for any mileagecosts in excess of 35 mi (56 km).
•Roadside Assistance includes up to$200 for a towed trailer if the disabledeligible vehicle requires service at thenearest authorized dealer. If the towingvehicle is operational but the trailer isnot, then the trailer does not qualify forany roadside services.
Vehicles Sold in the United States:Using Roadside Assistance
Complete the roadside assistanceidentification card and place it in yourwallet for quick reference. This card is inthe Owner's Manual kit.
United States vehicle customers whorequire Roadside Assistance, call1-800-241-3673.
If you need to arrange roadside assistanceon your own, Ford Motor Companyreimburses a reasonable amount fortowing to the nearest dealership within35 mi (56 km). To obtain reimbursementinformation, United States vehiclecustomers call 1-800-241-3673.Customers need to submit their originalreceipts.
Vehicles Sold in Canada: GettingRoadside Assistance
If you have a vehicle concern, Ford MotorCompany of Canada, Limited offers acomplimentary roadside assistanceprogram. This program is eligible withinCanada or the continental United States.
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The service is available 24 hours a day,seven days a week.
This program is separate from the NewVehicle Limited Warranty, but the coverageis concurrent with the powertrain coverageperiod of your vehicle. Canadian roadsidecoverage and benefits may differ from theU.S. coverage.
If you require more information, please callus in Canada at 1-800-665-2006, or visitour website at www.ford.ca.
SWITCHING THE HAZARD
FLASHERS ON AND OFF
The hazard flashers operate with thepower on or off. The battery loses chargeand may have insufficient power to restartyour vehicle.
The hazard flasher button is onthe center console. Press thebutton to turn on the hazardflashers if your vehicle is creating a safetyhazard for other road users.
When you switch the hazard flashers on,all front and rear direction indicators flash.
Press the button again to switch them off.
JUMP STARTING THE VEHICLE
JUMP STARTING PRECAUTIONS
WARNING: Connect batteries withonly the same nominal voltage.
WARNING: Use only adequatelysized cables with insulated clamps.
Note:This procedure is only for the 12 voltunder hood battery.
Note:Your vehicle has a 12 volt battery thatis easily accessible under the hood. The 12volt battery controls the switches andcontacts that engage the high voltagebattery. Do not jump start the high voltagebattery using a standard 12 volt battery. Towyour vehicle to an authorized dealer if thehigh voltage battery does not accept aregular charge.
Note:Do not attempt to push start yourvehicle. You could cause transmissiondamage.
Note:Do not disconnect the 12 volt batteryfrom your vehicle electrical system.
PREPARING THE VEHICLE
Opening the Front LuggageCompartment With No VehiclePower
If the vehicle has no power, you will beunable to open the front luggagecompartment. To open the front luggagecompartment follow the steps below:
1.Use an external power supply such asa 12 volt jump box.
2.Remove the cover at the front of yourvehicle below the headlight. Pressfirmly on the top right of the coversedge, then pull the raised section onthe bottom left toward you.
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TRANSPORTING THE VEHICLE
If you need to have your vehicle towed,contact a professional towing service oryour roadside assistance service provider.
We recommend the use of a wheel lift anddollies or flatbed equipment to tow yourvehicle. Do not tow with a slingbelt. We donot approve a slingbelt towing procedure.Vehicle damage may occur if towedincorrectly, or by any other means.
Your manufacturer produces a towingmanual for all authorized tow truckoperators. Have your tow truck operatorrefer to this manual for proper hook-upand towing procedures.
Towing your vehicle requires that allwheels be off the ground. This preventsdamage to the mechanical systems andvehicle.
When using wheel lift equipment to towthe vehicle from the front, place the rearwheels on a tow dolly.
When using wheel lift equipment to towthe vehicle from the rear, place the frontwheels on a tow dolly.
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TOWING YOUR VEHICLE
PRECAUTIONS
Use the following guidelines when towingyour vehicle. Failure to follow thisinstruction could result in vehicle damagenot covered by the vehicle warranty.
Note:Make sure you properly secure yourvehicle to the tow vehicle.
Note:If you are unsure of the vehicle’sconfiguration, contact an authorized dealer.
RECREATIONALLY TOWING
YOUR VEHICLE
You cannot recreational tow your vehiclewith all wheels on the ground becausevehicle or electric drive motor damagecould occur. You must recreational towyour vehicle with all four wheels off theground, such as when using a car-haulingtrailer. Otherwise, you cannot recreationaltow your vehicle.
EMERGENCY TOWING
If your vehicle becomes inoperable withoutaccess to wheel dollies or a vehicletransport trailer, it can be flat-towed withall wheels on the ground, regardless of thedrivetrain, under the following conditions:
•Your vehicle is facing forward fortowing in a forward direction.
•You switch Emergency Tow on.
•Maximum speed is 35 mph (55 km/h).
•Maximum distance is 50 mi (80 km).
Switching Emergency Tow On
1.Properly secure your vehicle to the towvehicle.
2.Switch your vehicle on to accessorymode. See Starting and PoweringOff (page 164).
3.Apply the parking brake.
4.
Press the button on thetouchscreen.
5.Press Vehicle.
6.Press and hold Emergency Tow until aconfirmation message appears on thetouchscreen.
7.Press and hold the brake pedal.
8.Shift into neutral (N).
Note:A confirmation message appears inthe instrument cluster display.
9.Release the parking brake.
10.Switch your vehicle off.
Switching Emergency Tow Off
1.Switch your vehicle on.
2.Press and hold the brake pedal.
3.Shift into park (P). A message displaysin the instrument cluster display andpark (P) displays in the instrumentcluster display and on the shifter.
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TOWING YOUR VEHICLE – TROUBLESHOOTING
TOWING YOUR VEHICLE – INFORMATION MESSAGES
DescriptionMessage
Displays to remind you to release the parking brake to emer-gency tow your vehicle.Neutral Tow RemovePark Brake for Towing
Displays when emergency tow is off.Neutral Tow Disengaged
Displays to remind you to switch off the vehicle to emergencytow your vehicle.Neutral Tow EngagedTurn Ignition Off forTowing
Displays to remind you that emergency towing is active. Toexit emergency towing, shift to park (P).Neutral tow engagedDepress Brake and SelectPark to Exit Neutral Tow
Note:You cannot recreationally tow your vehicle. You can only emergency tow your vehicle.
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FUSE PRECAUTIONS
WARNING: Always disconnect thebattery before servicing high currentfuses.
WARNING: To reduce risk ofelectrical shock, always replace thecover to the power distribution boxbefore reconnecting the battery orrefilling fluid reservoirs.
WARNING: Always replace a fusewith one that has the specifiedamperage rating. Using a fuse with ahigher amperage rating can cause severewire damage and could start a fire.
UNDER HOOD FUSE BOX
LOCATING THE UNDER HOODFUSE BOX
ACCESSING THE UNDER HOODFUSE BOX
1.Remove the luggage compartmentcover. See Installing and Removingthe Luggage Compartment Cover(page 297).
2.Pull the latch toward you and removethe top cover.
3.Pull the connector lever upward.
4.Pull the connector upward to removeit.
5.Pull both latches toward you andremove the fuse box.
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BATTERY FUSE BOX
LOCATING THE BATTERY FUSEBOX
ACCESSING THE BATTERY FUSEBOX
1.Press the top right-hand side of thecover, then pull the raised section onthe bottom left-hand side toward you.
2.Pull both wires out of the opening toreveal the inline fuses.
3.Remove the caps that cover the inlinefuses.
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Do not wipe lamps when they are dry.
CLEANING WINDOWS AND WIPERBLADES
To clean the windshield and wiper blades:
•Clean the windshield with anon-abrasive glass cleaner.
Note:When cleaning the interior of thewindshield, avoid getting any glass cleaneron the instrument panel or door panels.Wipe any glass cleaner off these surfacesimmediately.
•Clean the wiper blades with washerfluid or water applied with a softsponge or cloth.
Note: Do not use razor blades or othersharp objects to clean or remove decalsfrom the inside of the heated rear window.This can cause damage not covered by thevehicle Warranty.
CLEANING CHROME, ALUMINIUMOR STAINLESS STEEL
We recommend that you only use a carshampoo, a soft cloth and water onbumpers and other chrome, aluminium orstainless steel parts.
Note:For additional information andassistance, we recommend that you contactan authorized dealer.
Note:Rinse the area well after cleaning.
Note:Do not use abrasive materials, forexample steel wool or plastic pads, as theycan scratch these surfaces.
Note:Do not use chrome cleaner, metalcleaner or polish on wheels or wheel covers.
CLEANING WHEELS
Only use a recommended wheel and tirecleaner to clean the wheels weekly. Foradditional information and assistance, werecommend that you contact anauthorized dealer.
1.Use a sponge to remove heavydeposits of dirt and brake dust.
2.Rinse well after cleaning.
Note:Do not apply a cleaning chemical towarm or hot wheel rims and covers.
If you intend on parking your vehicle for anextended period after cleaning the wheelswith a wheel cleaner, drive your vehicle fora few minutes before parking your vehicle.This reduces the risk of corrosion of thebrake discs, brake pads and linings.
Do not clean the wheels when they are hot.
Note: Some car washes could damagewheel rims and covers.
Note: Using non-recommended cleaners,harsh cleaning products, chrome wheelcleaners or abrasive materials coulddamage wheel rims and covers.
CLEANING STRIPES ORGRAPHICS
It is recommended to wash your vehicle byhand however, pressure washing may beused under the following conditions:
•Use a spray with a 40° wide sprayangle pattern.
•Keep the nozzle at a 12 in (305 mm)distance and 90° angle to yourvehicle's surface.
•Do not use water pressure higher than1,450 psi (10,000 kPa).
•Do not use water hotter than 167°F(75°C).
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