Less Cost to Properly Maintain YourVehicle
The Ford Protect extended service planalso offers a Premium Maintenance Planthat covers all scheduled maintenance,and selected wear items. The coverage isprepaid, so you never have to worry aboutthe cost of your vehicle’s maintenance.
Covered maintenance includes:
•Windshield wiper blades.
•Clutch disc - if equipped.
•Brake pads and linings.
•Shock absorbers.
•Struts.
•Cabin air filter replacement every20,000 mi (32,000 km).
Interest Free Finance Options
Just a 5% down payment provides youwith an affordable, no interest, no feepayment program allowing you all thesecurity and benefits Ford Protectextended service plan has to offer whilepaying over time. You are pre-approvedwith no credit check or hassles. To learnmore, call our Ford Protect extendedservice plan specialists at 800-367-3377.
Ford Protect Extended Service PlanP.O. Box 321067Detroit, MI 48232
Ford Protect Extended ServicePlan - Canada Only
You can get more protection for yourvehicle by purchasing a Ford Protectextended service plan. Ford Protectextended service plan is the only servicecontract backed by Ford Motor Companyof Canada, Limited. Depending on the planyou purchase, Ford Protect extendedservice plan provides benefits such as:
•Rental reimbursement.
•Coverage for certain maintenance andwear items.
•Protection against repair costs afteryour New Vehicle Limited WarrantyCoverage expires.
•Roadside Assistance benefits.
There are several Ford Protect extendedservice plans available in various time,distance and deductible combinations.Each plan is tailored to fit your own drivingneeds, including reimbursement for towingand rental. When you purchase FordProtect extended service plan, you receiveadded peace-of-mind protectionthroughout Canada, the United States andMexico, provided by a network ofparticipating authorized Ford MotorCompany dealers.
Note:Repairs performed outside of Canadaand the United States are not eligible forFord Protect extended service plancoverage.
This information is subject to change. Visityour local Ford of Canada dealer orwww.ford.ca to find the Ford Protectextended service plan that is right for you.
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GENERAL MAINTENANCE
INFORMATION
Why Maintain Your Vehicle?
Carefully following the maintenanceschedule helps protect against major repairexpenses resulting from neglect orinadequate maintenance and may help toincrease the value of your vehicle whenyou sell or trade it. Keep all receipts forcompleted maintenance with your vehicle.
It is important that you have your vehicleserviced at the proper times. Theseintervals serve two purposes; first is tomaintain the reliability of your vehicle andthe second is to keep the cost of owningyour vehicle down.
It is your responsibility to have allscheduled maintenance performed and tomake sure that the materials used meetthe specifications identified in this owner'smanual.
Failure to perform scheduled maintenanceand regularly inspect your vehicle mayresult in vehicle damage not covered bythe vehicle Warranty.
Why Maintain Your Vehicle at YourDealership?
Our Genuine Replacement Parts
Dealerships stock our parts and ourauthorized branded re-manufacturedreplacement parts. These parts meet orexceed our specifications. Parts installedat your dealership carry a nationwide24-month or unlimited mile (kilometer)parts and labor limited warranty.
If you do not use our authorized parts theymay not meet our specifications.
Protecting Your Investment
Maintenance is an investment that paysdividends in the form of improvedreliability, durability and resale value. Tomaintain the proper performance of yourvehicle, make sure you have scheduledmaintenance performed at the designatedintervals.
It is important to rely upon your dealershipto properly diagnose and repair yourvehicle.
We have recommended maintenanceintervals for various parts and componentsystems based upon engineering testing.We rely upon this testing to determine themost appropriate mileage for replacementof fluids to protect your vehicle at thelowest overall cost to you andrecommends against maintenanceschedules that deviate from the scheduledmaintenance information.
We strongly recommend the use of onlyour genuine manufactured or ourauthorized re-manufactured replacementparts engineered for your vehicle.
Additives and Chemicals
We do not recommend using chemicals oradditives not approved by us as part ofyour vehicle’s normal maintenance. Pleaseconsult your warranty information.
Fluids and Flushing
In many cases, fluid discoloration is anormal operating characteristic and, byitself, does not necessarily indicate aconcern or that the fluid needs to bechanged. However, a qualified expert, suchas the factory-trained technicians at yourdealership, should inspect discolored fluidsthat also show signs of overheating orforeign material contaminationimmediately.
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Make sure to change your vehicle’s fluidsat the specified intervals or in conjunctionwith a repair. Flushing is a viable way tochange fluid for many vehicle sub-systemsduring scheduled maintenance. It is criticalthat systems are flushed only with newfluid that is the same as that required to
fill and operate the system or using ourapproved flushing chemical.
Owner Checks and Services
Make sure you perform the following basicmaintenance checks and inspections everymonth or at six-month intervals.
Check Every Month
Function of all interior and exterior lights.
Tires (including spare) for wear and proper pressure.
Windshield washer fluid level.
Check Every Six Months
12V Battery connections. Clean if necessary.
Body and door drain holes for obstructions. Clean if necessary.
Cooling system fluid level and coolant strength.
Door weatherstrips for wear. Lubricate if necessary.
Hinges, latches and outside locks for proper operation. Lubricate if necessary.
Parking brake for proper operation.
Safety belts and seat latches for wear and function.
Safety warning lamps (brake, ABS, airbag and safety belt) for operation.
Washer spray and wiper operation. Clean or replace blades as necessary.
Multi-point Inspection
In order to keep your vehicle running right,it is important to have the systems on yourvehicle checked regularly. This can helpidentify potential issues and prevent majorproblems. We recommend having thefollowing multi-point inspection performedat every scheduled maintenance intervalto help make sure your vehicle keepsrunning great.
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Multi-Point Inspection
Radiator, cooler, heater and air conditioninghoses12V Battery performance
Suspension components for leaks ordamageExterior lamps and hazard warning systemoperation
Steering and linkageFluid levels; fill if necessary1
Tires for wear and proper pressure 2For fluid leaks
Windshield for cracks, chips or pitsHalf-shaft dust boots
Washer spray and wiper operationHorn operation
1 Brake, coolant recovery reservoir and window washer.2 Your vehicle is equipped with a temporary mobility kit; check the tire sealant expirationUse By date on the canister. Replace as needed.
Be sure to ask your dealership serviceadvisor or technician about the multi-pointvehicle inspection. It is a comprehensiveway to perform a thorough inspection ofyour vehicle. Your checklist gives youimmediate feedback on the overallcondition of your vehicle.
NORMAL SCHEDULED MAINTENANCE
Normal Scheduled Maintenance 1
Rotate tires, inspect tire wear and measure tread depth.Every 12 months or10,000 mi (16,000 km).Perform multi-point inspection (recommended).
Inspect brake pads, shoes, rotors, drums, brake linings,hoses and parking brake.
Inspect cooling system level, strength and hoses.
Inspect half-shaft boots.
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Normal Scheduled Maintenance 1
Inspect steering linkage, ball joints, suspension and tie-rod ends.
Inspect wheels and related components for abnormalnoise, wear, looseness or drag.
1 Do not exceed one year or 10,000 mi (16,000 km) between service intervals.
Brake Fluid Maintenance1
Change brake fluid.2Every 3 Years
1 Perform this maintenance item every 3 years. Do not exceed the designated time forthe interval.2 Brake fluid servicing requires special equipment available at your authorized dealer.
Other Maintenance Items
Replace cabin air filter.1Every 20,000 mi (32,000 km)
Change automatic transmission fluid for electric motors.At 10 years or 150,000 mi(240,000 km)
Change yellow battery coolant.2At 200,000 mi (322,000 km)
1 Cabin air filter life is dependent on exposure to dusty and dirty conditions. Vehiclesoperated in these conditions require frequent inspection and replacement of the cabinair filter.2 Initial replacement at 10 years or 200,000 mi (322,000 km), then every 5 years or100,000 mi (160,000 km).
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Zambia
PERCHLORATE
Certain components in your vehicle suchas airbag modules, seatbelt pretensionersand remote control batteries may containperchlorate material. Special handlingmay apply for service or vehicle end of lifedisposal.
For more information visit:www.dtsc.ca.gov/hazardouswaste/perchlorate.
REPLACEMENT PARTS
RECOMMENDATION
We have built your vehicle to the higheststandards using quality parts. Werecommend that you demand the use ofgenuine Ford and Motorcraft partswhenever your vehicle requires scheduledmaintenance or repair. You can clearlyidentify genuine Ford and Motorcraft partsby looking for the Ford, FoMoCo orMotorcraft branding on the parts or theirpackaging.
Scheduled Maintenance andMechanical Repairs
One of the best ways for you to make surethat your vehicle provides years of serviceis to have it maintained in line with ourrecommendations using parts thatconform to the specifications detailed inthis Owner’s Manual.
Genuine Ford and Motorcraft parts meetor exceed these specifications.
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SUNA TRAFFIC CHANNEL – TERMSAND CONDITIONS
By activating, using and/or accessing theSUNA Traffic Channel, SUNA Predictive orother content or material provided byIntelematics (together,SUNA Productsand/or Services), you must acceptcertain terms and conditions. The followingis a brief summary of the terms andconditions that apply to you. To view thefull terms and conditions relevant to youruse of the SUNA Products and/or Services,please consult:
Website
www.sunatraffic.com.au/termsandcon-ditions/
1. Acceptance
By using SUNA Products and/or Services,you will be deemed to have accepted andagreed to be bound by the terms andconditions fully detailed at:
Website
www.sunatraffic.com.au/termsandcon-ditions/
2. Intellectual Property
SUNA Products and/or Services are foryour personal use. You may not record, orretransmit the content, nor use the contentin association with any other trafficinformation or route guidance service ordevice not approved by Intelematics. Youobtain no right of ownership in anyIntellectual Property Rights (includingcopyright) in the data that is used toprovide SUNA Products and/or Services.
3. Appropriate Use
SUNA Products and/or Services areintended as an aid to personal motoringand travel planning, and do not providecomprehensive or accurate information onall occasions. On occasions, you mayexperience additional delay as a result ofusing SUNA Products and/or Services. Youacknowledge that it is not intended, orsuitable, for use in applications where timeof arrival or driving directions may impactthe safety of the public or yourself.
4. Use of SUNA Products and Serviceswhile driving
You, and other authorized drivers of thevehicle in which SUNA Products and/orServices are available or installed andactive, remain at all times responsible forobserving all relevant laws and codes ofsafe driving. In particular, you agree to onlyactively operate SUNA Products and/orServices when the Vehicle is at a completestop and it is safe to do so.
5. Service Continuity and Reception ofthe SUNA Traffic Channel
We will use reasonable endeavors toprovide the SUNA Traffic Channel 24 hoursa day, 365 days a year. The SUNA TrafficChannel may occasionally be unavailablefor technical reasons or for plannedmaintenance. We will try to performmaintenance at times when congestion islight. We reserve the right to withdrawSUNA Products and/or Services at anytime.
Also, we cannot assure the uninterruptedreception of the SUNA Traffic ChannelRDS-TMC signal at any particular location.
6. Limitation of Liability
Neither Intelematics (nor its suppliers orthe manufacturer of your device (the“Suppliers”)) shall be liable to you or toany third party for any damages eitherdirect, indirect, incidental, consequentialor otherwise arising out of the use of orinability to use SUNA Products and/or
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Services even if Intelematics or a Supplierhas been advised of the possibility of suchdamages. You also acknowledge thatneither Intelematics nor any Supplierguarantees nor make any warranties thatrelate to the availability, accuracy orcompleteness of SUNA Products and/orServices, and to the extent which it islawful to do so, both Intelematics and eachSupplier excludes any warranties whichmight otherwise be implied by any Stateor Federal legislation in relation to SUNAProducts and/or Services.
7. Please Note
Great care has been taken in preparing thismanual. Constant product developmentmay mean that some information is notentirely up-to-date. The information in thisdocument is subject to change withoutnotice.
EXPORT UNIQUE OPTIONS
For your particular global region, yourvehicle may be equipped with features andoptions that are different from the featuresand options that are described in thisOwner’s Manual. A market uniquesupplement may be supplied thatcomplements this book. By referring to themarket unique supplement, if provided,you can properly identify those features,recommendations and specifications thatare unique to your vehicle. This Owner’sManual is written primarily for the U.S. andCanadian markets. Features or equipmentlisted as standard may be different on unitsbuilt for export.Refer to this Owner’sManual for all other requiredinformation and warnings.
WARRANTY INFORMATION
The following warranties may apply to yourvehicle:
•New vehicle limited warranties.
•Emissions warranties, if applicable.(Note: Fully-electric vehicles are noteligible for emissions warranties.)
•Other warranties, if applicable.
Detailed warranty information specific toyour vehicle can be found in the WarrantyGuide at www.owner.ford.com.
The following California WarrantyStatement, required by Californiaregulations, applies to vehicles certified toCalifornia emissions standards andregistered in a state that requires Californiaemissions warranty. If applicable,additional California Emissions Warrantiescan be found in the Warranty Guide atwww.owner.ford.com.
CALIFORNIA EMISSION CONTROLWARRANTY STATEMENT
YOUR WARRANTY RIGHTS ANDOBLIGATIONS
The California Air Resources Board andFord Motor Company are pleased toexplain the emission control systemwarranty on your (year) vehicle. InCalifornia, new motor vehicles must bedesignated, built and equipped to meetthe State's stringent anti-smog standards.Ford Motor Company must warrant theemission control system on your vehiclefor the periods of time listed belowprovided there has been no abuse, neglector improper maintenance of your vehicle.
Your emission control system may includeparts such as the carburetor orfuel-injection system, the ignition system,catalytic converter and engine computer.Also included may be hoses, belts,connectors and other emission-relatedassemblies. Where a warrantable conditionexists, Ford Motor Company will repair yourvehicle at no cost to you includingdiagnosis, parts and labor.
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